Ultimate Guide to Sentiment Analysis in Python with NLTK Vader, TextBlob and Pattern

Sentiment Analysis in Python with NLTK Vader, TextBlob and Pattern
Sentiment Analysis in Python with NLTK Vader, TextBlob and Pattern

Introduction

In this article, we will learn about the most widely explored task in Natural Language Processing, known as Sentiment Analysis where ML-based techniques are used to determine the sentiment expressed in a piece of text. We will see how to do sentiment analysis in python by using the three most widely used python libraries of NLTK Vader, TextBlob, and Pattern.

We will do a practical implementation of these libraries on the same dataset and compare their results. In the end, we will go through the advantages and disadvantages of each of NLTK Vader, TextBlob, and Pattern.

(We can also perform Sentiment Analysis using Stanford CoreNLP and Flair libraries. These libraries are advanced NLP libraries and these will be covered in future articles with relevant examples)

Before we start our main discussion, let us quickly understand what is sentiment analysis.

What is Sentiment Analysis?

In natural language processing, sentiment analysis is done to interpret the sentiments expressed and categorized them as positive, negative, and neutral. At times these sentiments are also categorized into direct emotions such as happy, sad, angry, excited, and disappointment, etc.

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Sentiment Analysis is used across many domains and has widespread use cases. Businesses are using it to find the opinions that customers have towards their products by using customer reviews so that they can improve or create products/services around their review. Recently, political parties have also leveraged the power of sentiment analysis to plan their election campaigns. They use it to find out the kind of political inclination people have in various regions of the country for different parties. Sentiment Analysis can also be used for predictive modeling of election results.

Importing the libraries

We will commence our practical example by importing the initial required libraries. We have imported the regular expression library, commonly known as regex. The other imported libraries are pandas and numpy. We will import more libraries during the course of the tutorial.

In [1]:
import re
import pandas as pd
import numpy as np

Loading the dataset – Hotel Reviews

The dataset used for sentiment analysis consists of reviews provided by customers to different hotels. The reviews are in a text file that tab ‘\t’. Below is the screenshot of the data.

Dataset for Sentiment Analysis Python
Hotel Review Dataset for Sentiment Analysis Python

(The link for downloading the dataset is given at the end of the article)

To load the dataset, we are using the open function of python. We have opened it in the read mode which is specified by the “r” passed as parameter.

In [2]:
text = open("hotel_reviews.txt", "r")

Cleaning the dataset

One must remember that while working with NLP operations, rarely we will find a clean dataset as we work with unstructured data or popularly known as the text data. To obtain appropriate and correct results, we are mandated to clean our dataset through an array of techniques available at our exposure.

We will first remove the special characters from the corpus.

In [3]:
#Function to remove special characters and numbers from the text
def remove(x):
    pattern = "['\n',@\'?\.$%_0-9]"
    x = [re.sub(pattern, '', i) for i in x]
    return x
In [4]:
clean = remove(text)
In [5]:
print(clean)
['\tNice HotelGreat Location\tStayed here for my th B-Day Got Studio King Suite for great rate Very nice and big room hardwood floors and balcony Comfortable bed and great shower pressure  elevators in hotel one was big and the other was barely enough for  people with luggage Bellman and Front desk staff were great and helpfull Food Starbucks train Whole Foods Central Park all within steps of hotel Overall this is great hotel and plan on staying here again in the future', 'Nov  \tgreat hotel great service!\tWe stayed one night to celebrate a special birthday We were surprised by an upgrade to a penthouse suite due to a cancellation! The suite was amazing! Clean very spacious nice amentities Everything we could need and if not the staff was always willing to help with anything you would want or need The location was awesome across the street from Central Park and Time Warner BldgThe staff at  Columbus was young attentive courteous friendlymore than helpful and very professional The staff at the hotel made our visit better than expected and we will definately returnWe didnt try the hotel restaurant but did have room service-continental breakfast and it was on time and very satisfying Great place to start and end your visit in NYCThere is a store right at the corner if you forgot anything or want cold drinks/snacks/etc', 'Nov   \treally nice hotel\ti stayed here for one night we haggled the price for the room and he put it down by about   the hotel room is lovely we got a king roomreally clean and big loads of room big bathroom with bath very comfortable bed tv ipod dock wardrobe would recommend this hotel nice and quiet reception wer really nice its a small hotel but conteporary design! but great roomwe had breakfast the next morning in the restaurant and was really nice great location', 'Oct   \tFriendly staff and great location\tWhile the contemporary-styled standard rooms here are small and lack the chairs desk and dressers one might expect the hotel makes up for it with a perfect location for Lincoln Center the theater district and Central Park From the smiling and talkative doorman to the speedy check in and check out receptionist to the friendly and capable housekeeper the staff were all way above average', 'Oct   \tAwesome!\tGreat Hotel very nice employees with a modern s - s design and next to Central ParkFor a first time in NY its the best place to stay Uptown', 'Oct   \tPerfect New York hotel\tWe booked this hotel on quikbookcom at an unbelievable rate of /night  or  nights before our arrival Everything else we looked at was over  And this turned out to be the best place weve ever stayed in in New York Our room was called a Pod Room which means there is a bedroom and bathroom No seating area and no desk! But were never in the room anyway so it was perfect As you can see by the many photos here the rooms are clean stylish modern We loved that there is a Starbucks right next door and the Columbus Circle subway station a major subway stop with many intersecting lines is right across the street! Its across the street from the Time Warner Center for high-end shopping All this plus the low rate adds up to a perfect New York hotel', 'Oct   \tGreat hotel- needed desk in room and the breakfast options can be improved\tGreat Location beautiful room however it needed a desk to work onThe breakfast is served in the Japanese restaurant and was not at the standard that I expected', 'Oct   \tBeware of their booking system!\tI recently stayed in New York and had originally booked this hotel going by some of the reviews on here but still a bit sceptical about the room size This was a personal trip but I was hoping to use the hotel and add it to my list for accommodating my business clients and staff Anyway about a week before my stay I found a much better deal so decided to cancel the booking I rang the hotel from the airport on way to another trip and everything was sorted (or I so I thought)I got back after my stay to find an email thanking me for my stay and asking me to fill in a questionnaire! I checked my credit card and sure enough Ive been charged  for the first night So I email the hotel was told blankly that I would not be refunded because I didnt keep the cancellation number (who the hell keeps these anyway) I expected the hotel to send me an email confirming my cancellation but nothing arrived Like I said I was at the airport and wouldnt be able to check until I returnedSo if you have to stay there be careful when making your booking Who knows what the dodgy booking system might do!Whilst in NY I called into the hotel after reading about the sushi restaurant obviously before I found that Id been ripped off It was very overpriced and there is a much nicer sushi bar a few doors away The hotel is not actually on Columbus Circle at all but a side street and the view is of the back of a high-rise shopping centre And its more than a walk to Time Square Theres much better to be had in NY and in the other hotel I had a room on the th floor with a view of the Empire State Building for less money', 'Sep   \tGreat location contemporary interior design\tMe and my boyfriend have stayed in a standard queen room for two nights Rooms were well decorated in a contemporary minimalist style with great artwork on the walls The size of the room is not big but standard for NY Room itself was very clean designer toiletries in the bathroom Pity they didnt have a trash can in the room only in bathroom I wish they could improve on the lighting it was a bit dark We found location very convenient right next to subway and huge shopping center with Whole Foods where we got our breakfast There was a sushi restaurant downstairs which looked very good and very busy every night Cabs were easy to catch right next to the hotel Staff was very polite and helpful as well as good looking Overall we enjoyed our stay', 'Sep   \tGood Hotel - Extremely Friendly Staff\tThis is a good hotel in a great location with extremely friendly and helpful staff I wouldnt t think that would make a difference but it does The hotel staff definitely make this place worth a try', 'Sep   \tGood hotel but\tMy husband booked this hotel in Jan  for my th birthday in Aug he booked a queen superior & also put on the booking form that it was for a "special birthday" and could we have a room with a nice view When we arrived we were allocated room -it was the SMALLEST room I have even seen and looking out of the very small window the only view was of a very large white soil pipe running down the middle of the window when I challenged the porter as to what grade of room it was he said it was a "pod" room we explained that we had booked a queen superior he suddenly changed his mind and said yes it was a queen superior! We did get moved to a better room after complaining to the front desk (still no nice view and certainly no up grade as lots of other people seemed to get in the reviews) In the  days we were there only  of the  elevators worked & we were on the th floor Apart from the above the hotel is in a great location and was clean & tidy We felt the hotel was all style & no substance it all looks very classy on the web site', 'Aug   \tTrendy but nice\tI was persuaded to stay here by my boss instead of the Parker Meridien as she counts it as one of her favorite hotels in NYC I came for meetings and stayed for the weekend with my partner I thought this was a charming hotel with well-chosen decor and amenities - from the mid-century furniture in the lobby to the fur-covered walls of the elevators My room was cozy with teak walls great magazines a small free-standing wardrobe and blue-tiled bathroom complete with Kiehls bath products The location is right across the TimeWarner Center (and Columbus Circle subway stop) Time Square is a few blocks away as well as some great restaurants I would definitely stay here again', 'Jul   \tStill Doing Well\tI first stayed at  Columbus in November of  not too long after it opened and enjoyed it very much Since then I have had occasion to return to it a few times but havent entered a review so thought I would provide current thoughts My most recent stay was from July - this year Virtually all of my bookings there have been through Quikbook for under  a night in a Pod or Queen room I dont spend much time in my Manhattan hotel rooms outside of sleeping so Im pretty easy to please on things like having enough space to swing a cat and tend to focus more on things like a comfortable bed overall cleanliness a quiet place to put your head down and a clean and functional bathroom  Columbus has never disappointed on any of these fronts on any stay It has quite simply become my hotel of choice in ManhattanI cant say enough about the location - Time Warner shops restaurants and bars and one Bkn-Brx subway stop literally right across the street a Bkn-Qns subway stop around the corner and Central Park as close as you can get for the money Im not such a lover of cities that I can do without green space so while I might go shopping in Soho I aint staying there The hotels own bar is a nice place to gather troops before starting out or for a nightcapStaff continues to be helpful and Ive had only one negative check-in experience in the nature of no room being available when I arrived and the  promised minutes becoming  but this is definitely the exceptionTheres nothing yet that has been serious enough to send me elsewhere', 'Jun   \tFundamentally unacceptable\t Columbus was disappointing during my recent two-week stay I travel as a consultant to non-profits and my clients understandably want to keep hotel expenses reasonable which  Columbuss rates do accomplish I am content with a hotel that falls far short of luxury but  Columbus did not meet basic needs The rooms are small including "suites" which surprisingly are not really suites but rather single rooms like all others My room reminded me of a college dorm room It had no closet but did have a small armoire regrettably not deep enough to hold a clothes hanger back to front and wide enough to hold very few shirts or suits Inquiring at the front desk I was alerted that two cupboards were built into one side of the base of the bed which I had not seen since a duvet hung over them This helped but it meant I had to get on my knees to retrieve anything I was a single traveler; I cannot imagine how more than one person could negotiate this room Of course the hotel finds plenty of space for its in-room mini-bar food and souvenir concessions That duvet by the way was not clean (showing organic remnants of a previous guest) and was finally laundered or replaced on the fourth day despite my earlier requests The duvet is the only bed-covering: theres no sheet so you sleep under the duvet (which for me became unbearably hot) or nothing I soon realized this was not such a bad thing Because the noise level is high (especially from staff in the hallways--and I was not even near the elevator) the only effective strategy is to turn the AC way down so it runs as much as possible to drown out the noise at night and then its so cold in the room that the duvet is perfect A large roach or water-bug ground into the carpet remained for several days after my arrival (and impossible to miss) until I forced the cleaning person to deal with it as I stood by and watched The cleaning staff was invariably pleasant; one day however I returned to the room at  in the afternoon to find them just starting on my room which was inconvenient The room telephone received calls but I could not dial out or retrieve messages that were left (though they announced their presence through the blinking light) A manager came to the room to try to fix it and confessed that the hotels whole phone system was "a total mess" In two weeks the phone was never fixed One night I called the front desk via my cell phone to arrange an early wake-up call the next morning and the call arrived as requested The next morning after that someone from the staff banged on my door at the same early hour shouting that this was my wake-up call but my phone wasnt working (Unfortunately that was to have been my sleep-in day) Room was quite dark even with all the lights on full as the window gave on to a deep air-shaft that let in little light Bathroom was to the usual small-hotel standard Hallways are very narrow and are made more difficult to navigate by room-service trays which spend entire days without being collected Sometimes these sit in stairwells which must surely be a safety violation The in-room information book says they deliver the NY Times every morning but instead they delivered the NY Post an entirely different species of newspaper I pointed this out at the front desk and although the staff-person seemed not to grasp what I was saying they did deliver the Times (along with the Post) the next day and most days thereafter Front-desk staff was generally cold and unhelpful Concierge was pleasant and doormen were eager and cheerful Entry hallway leading from lobby to elevators is kept very dark (sexy and mysterious I guess) but I found it impossible to see when entering from the brightness of the street (often via a small homeless encampment outside) and guests were forever colliding with each other in that dark hallway  Columbus cultivates a chic and high-attitude veneer but does not address the essentials of what a hotel must minimally provide Internet is  per day; I might expect a hotel that tries to trade in trendiness would offer it for free as so many now do They do respond somewhat to nudging Still for a two-week stay it grew depressing and I cannot recommend this hotel', 'Jun   \tFabulous Upgrade and Great stay in a good NY location\tArrived Tuesday th for a  night stay I had booked what i thought was a good deal via Quickbook for a studio suite worked out at +taxes i was to very pleasantly suprised to be upgraded to a huge duplex loft suite that had great view over Time WarnerRoom had two flat screen TVs great shower and bathroom facilitiesvery comfy bed and pillows and a great fridge and freezer with Microwave and hob if you need itSo great start to a good breakThe Location for uptown is superb MTA just cross over the road only a few minutes to walk to Central park and - minutes across to th Avenue and its many and numerous shopsWhole foods in the basement of Time Warner building just across the road is good to buy grocery for breakfastHotel staff were very friendly and kept good humour in some very unseasonal wet weather in New York good recommendation for lunch from staffReally enjoyed my stay at  Columbus and would be very happy to return', 'Jun   \tHmmm does boutique have to have attitude\tWe booked via quikbook for a  night stay in June The quikbook add said free upgrade So upon arrival (at around  check in from ) we were told (tersely to say the least) that  no room was ready there would be a  minute wait and  there were no upgrades as they hotel was fullWe waited (no apology or drink/anything offered) patiently for about  minutes and finally feeling pretty ignored we questioned whether our room was ready "Dont know" came the reply "the hotel is full you know!" Since when has a hotel been full been the guests fault!!!! Huffily we are given an upgrade (amazing since the hotel was full!!!! presumably someone who was late got downgraded then)Only complaint about the room was that the view was of a grotty back of an apartment block (but then we werent expecting a panaroma!) Beds were very comfyOn the plus the location is great The reception and attitude we got on arrival really soured things for us I wouldnt stay again unless it was an exceptionally good deal', 'Jun   \tgreat location\tI got a great deal on Priceline for  a night It was very clean and nicely designed Rooms are small but who spends time in their room in NYC Heated bathroom floors were a great plus as were the Kiehls products Staff was very friendly and helpful The best thing that this hotel is its location It is located literally right next to a subway stop -  A B C D The hotel restaurant Blue Ribbon has very good sushi', 'Jun   \tBait and Switch \tFirst off let me tell you that my husband and I have spent hundreds of hours and thousands of dollars in the Hollywood Roosevelt over the past several years We lived in Hollywood during most of that time and we encouraged many many of our friends to stay there while visiting us in LA We also spent several NYEs and multiple Memorial/Labor Days with you Since we moved from LA we chose you to stay when business brought us back to LA We LOVE the Roosevelt Hotel!!!! We have always been treated with the utmost respect and in fact were recently upgraded when we checked in for a -night stay in /Based on this love we booked the Six Columbus via a travel agent to celebrate my husbands th birthday this past weekend for a studio suite at the rate of /nt Although there were cheaper rooms available at your hotel we decided to spend a bit more since it was my husbands birthday We were so sorely disappointed that I must bring it to your attention in the hope that it will be addressed We arrived in NYC at approx  pm on Wed June rd  and travelled to the Six Columbus which took approx  hrs by the time we got our luggage Our plan was to check in freshen up and then meet up with friends for a dinner reservation at the Gramercy Park (Rose Room) for dinner at : pm When we arrived we were informed that the front staff already knew about Deans birthday and that we were being checked into room  "a very nice room" When the bellman took us up to the room we were disappointed to discover that the room was not in any way a "suite" but a regular (albeit nice) hotel room We contacted the front desk and the person assured us that the room was in fact a "studio suite" even though there was no suite area whatsoever and the room did not match the room photos displayed on the website we had booked through (www newyorkluxuryhotelscom) Even the bellman who brought our bags confirmed that the room was not considered a "studio suite" but a king superior room We felt hustled - our first and stereotypical experience of NYCWe contacted the travel agent with whom we had booked and that agent began the process of straightening things out and ultimately relocating us to another hotel All the while time marched on as we attempted to solve our problem ON MY HUSBANDS BIRTHDAY in the hope of making a timely dinner reservation in NYC In the interim the (lovely) bellman came up and informed us that the manager Costas had "upgraded" us to a king suite The bellman took us down to room  which was the EXACT picture on the website depicted on that site of the studio suite that we had booked (as well as the king suite on that site) Unfortunately the room was on the second floor directly overlooking the street and EXTREMELY NOISY Because we knew that we were being jerked around and that this room was not an "upgrade" but the original room that we were promised we protested By now we had lost any chance we had of making our reservation at the Gramercy Park for dinner and we were still dealing with our room situation My husband went down to discuss the situation with the manager "Costas" and came up fuming with the comment that he should have known he was going to be hustled by a Greek (my husband is himself Greek - in fact we were married in Santorini Greece) Extremely disappointing start to our NYC trip and we did in fact miss our dinner reservation at Gramercy which could not be rescheduled due to how busy they were that night Basically my husband;s birthday celebration with friends was ruined thanks to "Costas" at the Six ColumbusThe next day thankfully we moved to the Smyth Tribeca Now THIS IS A HOTEL that knows about service!! We were treated with courtesy and respect and the hotel was great! Too bad that one of our four nights in NYC was ruined', 'May   \tGreat hotel great location\tWe booked a queen superior room for  nights and were upgraded to a queen deluxe at check in The room was a good size for New York and to a good standard Staff were excellant and very friendly we really couldnt fault anything about the hotel during our stay The hotel is right at the edge of Central Park and in a very good location for visiting the rest of Manhatten Prices seemed to change quite a bit before we booked and we got an excellant rate on the hotel website The hotel is very close to Whole Foods in the Time Warner building which was brilliant for a wide range of good food Would definitely stay there again', 'May   \tGreat hotel excellent location extremelly friendlly staff\tWe stayed in this hotel  nights as part of our honeymoon and we had one of our best times in NYC Usually NYC hotels offer either small and old rooms or big and old rooms This case was totally new and refreshing The  Columbus is a small boutique hotel in the middle of Manhattan offering modern and comfortable rooms combined with friendlly and professional staff The first thing we liked about the hotel is that as honeymooners they upgraded our room to a Studio Suite We got a room on the th floor It was a spacious room with a big bathroom full of "goodies" I must say that the bed is one of the best Ive ever slept on The area is excellent The nearest subway is across the street the park is two minutes away and you have lots of shops and places to eat in the vecinity For all the sushi lovers I recommend the Blue Ribbon restaurant on the hotel excellent sushi friendlly and non-pretentiousResuming if you are looking for a nice boutique hotel in midtown Manhattan this is definately your place The prices are attractive and the return is more than enough We are definatelly looking forward to visiting this hotel againThe only negative thing I can think about is that the internet was not free', 'May   \tGreat Location would stay again\tWe recently stayed at  Columbus for two nights as part of a three week NYC stay where we changed hotels a few times to experience different neighbourhoods Our first impression was that the front desk were not too friendly however the doormen were extremely friendly On check in we were given a room on the nd floor ( i think) and it was pretty much what you see on the internet pictures Nice retro style but small room if that was a queen bed then im the queen of england! it was barely a double i think Bathroom was nice with good keihls ammenitieshowever we didnt stay in this room long we had a shower straight away as wed just come in from DC on the train and immediately realised the noise of the air con unit outside was absolutely insane! It was a constant hum and every five mins it would kick into gear and go up to a dull roar! We both said we cant stay in this room so went down and asked to be swapped they had a room on the th floor available which was nowhere near as noisy so we took that one even though it had a slightly strange smell about it-i think perhaps a weird air freshener Room  (i think) was a bit bigger as well and also had a window you could look out not a frosted glass window where i felt a bit claustrophobic like in the nd floor room!Staff were helpful we asked one of the doormen for a dinner reccommendation and it was good didnt eat at the hotel restaurant so cant comment on thatLoved the location right opposite the Time Warner building with Whole Foods in the basement which we patronised for breakfast lunch and snacks the subway is also right there too which is handy We walked to th ave where there are many great restaurants and it was only about mins walk which was great Would definitely stay here again and make sure i get a high floor room we had a Queen deluxe i think and we got what i thought was a great rate on quikbook Note: take the elevator up to the roof deck and take some photos from up there we got some great shots if they ever get the bar open up there it will be an excellent spot', 'Apr   \tLoved it! Spacious studio suite friendly staff great location\tWe were staying for four nights and booked on QuikBooks - it worked out at  nights for the price of  average of  per night We stayed in a studio suite on the th floor Friends of ours stayed on the th floor in a studio suiteThe suite was very spacious with lots  Bathroom had a great walk-in shower with great water pressure and also a bath which I personally love An oddity about the bathroom is clear glass in the window Room had a wooden floor which I liked and the bed was large and comfortable and there was lots of storage space On the downside air conditioning was noisy at times and sound travelled from other rooms The suite on the th floor was more compact didnt have the walk-in shower but had a fantastic balcony space (although a chair or two would have been nice) Given the hot weather this was a great place to relax especially in the eveningThe bar and restaurant wasnt to my taste as Im not into Japanese food - but it was busy most nights and the food looked like a work of art The staff were incredibly friendly and helpful to us at all times although they seemed a little clueless with how to deal with a guest that had her handbag stolen from the Starbucks next door - there was no advice on hand and the distraught guest had to try to think of all the things that had to be done herself from ringing the consultate to cancelling the credit cards to informing the policeInternet at  per day is expensive especially since it was wireless and there is no free access in the lobbyOverall we loved it and wed certainly stay there again', 'Apr   \tPerfect Location Small Rooms Great Price\tI was vising a friend on the UES & didnt want to pay outrageous room rates The location is perfect as its behind the Time Warner Bldg on the lower left hand corner of Central ParkGood: Theres a subway station across the street & plenty of taxis I opted for the "Pod Room" as I was only there for  night and didnt care much about view The room was smaller then rooms Ive had in Paristhough it was very nice The shower was impressive as most hotels dont have that much water pressureBad: The "Pod Room" is that its view is of a inaccessible courtyardwhich has a large HVAC pipe running up the center of it During the night you hear Banshee like howls as this kicks on/off If your intolerant of "white noise" you wont like the loud blowing of the AC into your room(I quite liked it) The iPod alarm clock has a backlit LCD which is very bright (other then unplugging it I couldnt figure out how to turn it off)', 'Apr   \tA disappointment!\tWe selected this hotel because of a prior stay at the beautiful and luxurious  Thompson another hotel in this hotel group  Columbus was a big disappointment because the room king size room was small and dark the carpet was worn and the furniture was run down The veneer of the dresser was peeling and the furniture looked as if it had been purchased at an inexpensive second hand shop The plus was a nice bathroom and the shower had good water pressure A big negative was the food smells that pervaded the hallway and the room--something that I was unpleasantly aware of throughout the stay The bell staff is helpful and friendly but the day manager was markedly unimpressed with my dissatisfaction about the quality of the room and the food smells We would not stay there again despite the good location', 'Apr   \tmy new favorite hotel in NYC\tYes the rooms are small but really is that much different than most other rooms in nyc The pros of this hotel are great - (location to CP subway CNN mall wholefoods starbucks great price from website) - but what really makes this place great is the staff Every staff Ive encountered (this was now my second time here) goes out of there way to be friendly helpful and to remember you by name and preferences Ill be back again on my next biz trip to NYC!!', 'Apr  \tNice hotel some issues\tBooked a queen room through Quikbooks I was grateful to check in early since I had just flown in on the red eye Staff were cordial and helpful Room was a good size and stylish Bed was comfy Found a couple of short hairs pinned to the undersheet of the comforter Im pretty sure the sheets were clean for the most part since the staff inspected the room before they allowed me to check in Rarely heard any noise from other guests except when they shut their doors To lock the door theres really no way to shut it softly Housekeeping sometimes chatted loudly in the hallway and they start knocking loudly on doors around  am to clean the rooms Bathroom was large Bathtub drained slowly Had to turn off the water to let the water drain before turning it back on The tub finally clogged up on the last day of my stay At check-out hotel tried to charge me  for the mini-bar even though I didnt use it I thought it was a fridge for my personal use I explained this and they promptly removed the charge Despite the negatives I did enjoy my stay I feel I got a good deal on the room (Ive stayed at the Hotel East Houston which was advertised at a similar price but not nearly as nice) The hotel is conveniently across the street from metro station and shopping Nearby coffee shops were okay Preferred Whole Foods across the street for better prices and better tasting food than places nearby Bouchon Bakery in the same complex as Whole Foods makes very good macarroons', 'Apr   \tDoes trendy have to mean dim\tThe things that I liked about  Columbus include the great location and the great online deal that I got from the hotels website I especially loved the discovery of Wholefoods right across the road in Columbus Circle shops - best place for breakfast and snacksI love the atmosphere of the hotel - very hip and trendy but I really dont understand why this seems to mean that everything has be kept in semi darkness Putting on make up in a dimly lit bathroom is a nightmare and the bedroom itself is little betterThings that I didnt like (other than groping in the dark) are that the room is seriously small with no room for big bags for travellers in the middle of a big trip and the in room internet is very expensiveThere was also an inidentified loud hum that went on all night - possibly a heater or aircon unit outside - either way it had us shopping for earplugs', 'Apr   \tExcellent service with a smile\tThis hotel was great for a number of reasons One of the first things we noticed was the friendliness of the staff Everyone was so helpful Because we arrived early in the morning our room was not ready however they called us on our cell phone as soon as it was available They were very helpful with restaurant suggestions Great staff! Perfect location-right by Central Park; subway across the street; Starbucks and Dunkin Donuts just around the corner;  hour pharmacy at the corner; great breakfast spot just up the street Shower was great and room was small but clean We didnt spend a lot of time there anyway so it didnt matter Only complaint was that they didnt offer shower caps in the bathroom Price was very reasonable compared to other NY hotels', 'Mar   \tVery central next to Central Park\tWe stay  nights in the Pod room with a double bed and we found it very roomy with a nice large bathroom This room is much larger than the regular one at Hudson hotel where  persons can barely walk around the bed or fit in the bathroom I like the room design very much The double bed is very adequate for  medium build persons Kiehl�s amenities are a plus and the heated bathroom floor is a nice touch The bed is almost as comfortable as the heavenly bed from the Westin hotels with build-in drawer in the bed frame for additional storage space The location of this hotel is perfect for us as we came here for the opera at the MET at the Lincoln Center (less than  minutes walk) and the Central Park is just across In front of the hotel is the Time Warner Center which blocks all the traffic noise The Columbus circle subway is in the Time Warner Center where all the major line connected We have breakfast at the organic Whole Foods Market in the Time Warner Center where they sell food by weight so you only pay what you want to eat You can have excellent meal here (hot/cold) when you are in rush before the opera The Starbuck is next door to the hotel for caffeine addicted The staff is super nice It is a super deal at  in New York City!!! On the down side the curtain cannot be close tightly the room door needs a stopper to avoid the banging when it is close especially at night and the walls are a little thin But this should not stop you from reserve at this hotel If you hate morning light binder clips should solve your problem', 'Mar   \tThin walls = no sleep\tSmall rooms were dimly lit Super thin walls I could hear every noise/shower/music/conversation that were taking place in the adjacent rooms There was a party taking place on my floor that wasnt moved till early in the morning so basically I didnt get any sleep and it totally ruined the next day for me The only pluses were that the rooms were clean staff is nice I got a cheap rate using quikbook and the location', 'Mar   \tSmall rooms doesnt begin to describe it\tAn otherwise acceptable stay ( nights) degraded by a room (allegedly the largest and clearly the highest price offered short of a suite) in which we couldnt sit down except on the bed even to work at the desk One chair was offered in a dimly lit vestibule Otherwise there was literally no room to move Closet space was a free-standing wardrobe with barely a foot of hanging space Storage space was a drawer under the bed Plumbing noises from adjacent rooms were noticeable and from time to time (especially during neighbors showers) loud I accept that space is at a premium in New York but this is absurd On the plus side such as it was its convenient to Lincoln Center pleasant and helpful staff and a good restaurant (Blue Ribbon) with excellent sushi If you plan to spend any time in your room look elsewhere', 'Mar   \tExceptional Service and Value\tMy wife and I stayed at  Columbus during a random weekend in New York this February We found  Columbus through Tripadvisor and were encouraged by its ranking (# as of this writing) In short we were not disappointed with our choice as it turned out to be anf extraordinary value for a NYC hotel!First off a caveat about the location for this hotel for people not familiar with NYC Its located right off Columbus Circle a good  minute walk from Times Square This wasnt a deal breaker by any means however and the Columbus Circle Subway stop is right near the hotel anyway A Taxi ride right into the heart of Times Square was a measly  as wellUpon arrival the doors were opened for us and we were greeted with a smile and a polite welcome by everyone in the modern-decor lobby - a great way to start a stay Check in was a non-issue and we quickly found ourselves in one of the animal hide (fake)-lined elevators going to our room on the th Floor (there are  floors of rooms with two floors above that)We opened the door to our Queen Deluxe room and found a warmly lit intimately sized room with a modern twist Dark Teak floors are throughout the the main room and you have amenities such as a Flat-screen LCD TV mini-fridge safe bathrobe iron/ironing board iPod Alarm Clock and one of the most comfortable hotel beds weve ever slept on! The brown teak headboard for the bed spanned the entire length of the wall behind us but stopped short from the ceiling by about - inches This space hid a recessed light that lent a nice indirect glow to the room when onThe bathroom seems light standard fare but is very clean and boasts an interesting extra feature - heated floors! What a treat to not step onto a cold tile floor after a nice hot showerAfter settling into our room we made our way downstairs where we found Eric the Concierge He was perhaps one of the most helpful and knowledgeable concierges weve ever had the pleasure of meeting He helped us with everything from our dinner plans to making reservations for us at a comedy club he recommended Definitely a great resource to have when in NYC - even if you consider yourself knowledgeableWe had lunch at the Hotels Blue Ribbon restaurant (Japanese) and found it about average and maybe a tad overpriced - quite contrary to the hotel Mind you there was nothing wrong with the Sushi we ordered but it wasnt anything to write home about and the service was impersonal but prompt I would say its convenient but you have better choices literally right across the street in the Time-Warner Building One other note about the hotel - bring your own computer as they do not have a business center Overall  Columbus was an excellent value and I would highly recommend it as a great hotel outside of Times Square', 'Feb   \tFantastic Find In The City\tWhere can you stay in New York where the staff knows you by name after the first day Wonderful location near theatre shopping and park Rooms very nice and staff the best in New York Great Value Cant wait to visit again', 'Feb   \tGreat great location -- tiny tiny room\tWe stayed at the hotel for two nights Terrific location Its just across the street from the subway & theres a great international newstand around the corner For those who indulge in Starbucks theres one right next to the hotel Our room was really small The queen-size bed felt more like a twin The room was clean but not smartly designed Theres a great big flat screen TV -- but no hooks for your coat The bathroom floor was heated -- but theres virtually no closet space Great shelves for magazines -- but very little drawer space Talk about priorities all mixed up!Overall our stay was pleasant & the staff was pleasant The price was right too', 'Feb   \tGreat Rate made a Great Hotel\tWe stayed at the  Columbus for  nights at the end of Jan  We got a superb rate through Quikbook which made this hotel very affordable I booked a Queen superior as i had been informed that the pod rooms were very small If i was indeed given a queen room then those pod rooms must be a broom cupboard Having said that the room was more than adequate for the  of us as we did not intend to spend a lot of time in the room anyway The only downside to the size of the room was lack of storage for clothes and given that it was winter we had a lot of bulky clothes but we managedThe room was on the th floor at the back of the hotel with a nice view of the shaft but didnt think this mattered as I wasnt going to spend my time looking out of the windowThe under floor heating in the bathroom was indeed a nice touch as others have mentioned but couldnt quite work out how it worked The shower was great - powerful & hot! The only downside of the bathroom was the miniscule towels - no good for wrapping up wet hair! The mini bar was packed full but didnt try anything as there is a Duane Reade next door Service at the hotel was very good very attentative door staff and it was nice to receive a plate of cookies half way through our stay The bar staff where also very pleasant in the Blue Ribbon bar & restaurant (we did not eat there) The cleaning staff where a little noisy in the mornings but really we should have been up and seeing the sights anywayThis hotel is in a great location right opposite the subway and over the way from Central Park a few nice bars & restaurants nearby I would definitely recommend this hotel but only if you can get a great rate as otherwise i think it is quite pricey', 'Feb   \tMixed\tI have to differ with most of the reviews Ive read Maybe its a generation thing Yes the staff are fine: very helpful And the place is clean But: why is it that so many " star" hotels in NYC give you less than a Holiday Inn and charge you much more money No coffee in the room No free WiFi No ironing board/iron Three big marks against the place in my book And the NYC-tiny rooms Not as bad as the Hudson down the street but still: no place to sit and relax read a book etc And the decor Yikes! Dark blue hallways; elevator walls covered in faux black fur with industrial metal accents I felt like I was entering a dungeon But its a fabulous location The bed was OK the soaps were nice and it was quiet But then again I booked with Priceline so my window faced an brick wall not the street', 'Feb  \tRip off rate for international phone calls! Dont stay here!\tWe stayed at this hotel for  weeks and we are from Hong Kong So making a few international phone calls back home was necessary After staying at the hotel for a few days and making just a few phone calls (literally less than  or  calls got thru the line and none of our calls were more than  minutes each) I asked the concierge how much our phone bill was Guess what  Columbus charged me more than US+ for just a few phone calls!!! They explained that international phone calls cost US per minute This rate was absolutely ridiculous and the manager blamed us by saying that why didnt we check out the rate in the little book stored in our desk b we make the calls After speaking the manager we checked out the booklet and it actually didnt set out the rate at all but just mentioned that guests should ask the concierge for the exact rate for making international phone calls It just didnt make sense to us at all How could you justify charging the guest US per minute My  minute phone call to a friend asking a few questions cost me US+!!!! Completely ridiculous WE WOULD NOT RECOMMEND ANY INTERNATIONAL GUEST TO STAY AT  COLUMBUS Its a complete rip off given that the economy is so poor in the US Such ridiculous charging rate is totally unacceptable And the worse thing was they refuse to do anything about it at all!!!!!!!!! Our original impression of the hotel was actually pretty good given the location and the hotel rate and all that But with the rip off phone rates i guess thats how the hotels make profit!!! We are going to tell all our friends NOT to stay here if anyone goes to NYC Completely disappointed!!!!!!', 'Jan   \tBeauty Brains and Brawn Must Read review!\tMy Monday (MLK Holiday) overnight accommodations at  Columbus far exceeded my expectations I was greeted by the Doorman as I entered and again by the host of Blue Ribbon Sushi & Grill The staff at the front desk were delightful especially Adrianna! My reservation for a Pod room was gleefully upgraded to a suite room  on the tenth floor The lobby is small but neatly furnished with a long modern sofa and bright round club chairs Neat artist�s prints hung on the wall low lighting down the hallway of the elevators The elevators are modern I stepped into a blue hallway with Thompson Hotels signature carpet I felt like I was in a residential apartment building with my room number glowing bright My room key was tucked into a designer  Columbus packetI entered into an oversized modern thoughtfully designed room Large platform bed Frette Linens and robe  modern side chairs and table and flat screen television and black and white cabinet with mini bar Dean & Deluca snack tray and available shag kitLuxurious drapes hide French doors which lead to a giant balcony; behind frosted doors were a large walk in closet and gorgeous bathroom Another window looking towards th street was tucked in an angled corner beautifully shaded silver floor lampNo carpet! All hardwood floors and allergy-free including the teak headboard Wall pockets containing glossy design and fashion magazines  bendable reading lampsA blue throw white duvet striped pillow and drapes were all made of the finest quality luxury material The bathroom was a standout with navy vertical subway tiles under mounted sink private loo area free standing two person shower large deep soaking tub with its own shower High end bath toiletries from Kiehl�s thoughtful extras like cotton balls and swabs fluffy white towels and a giant round magnifying mirror under lit in blue Located in the lobby is Blue Ribbon Sushi & Grill always open extra late and welcoming to my late arrival Located directly across the street from  Columbus is the Time Warner Center a luxury shopping venue Close to subways Columbus Circle and Central Park made  Columbus a Thompson Hotel to be envied by all Manhattan boutique HotelsYes I will stay there again Thank you  Columbus', 'Jan   \tAmazing Stay (And yes the doormen are hot!)\tI booked the hotel through Quickbook at a rate of  for Fri/Sat and  for Sun There were no problems with the booking and I would throughly recommend Quikbook as a third party agentUpon checkin I was given a free upgrade from standard queen to supeior (or deluxe - not sure which it is) The doormen make you feel very special and could not do more to help (As others have said they are all pretty hot too!!) :) I didnt really find the noise of the aircon too loud the view was of some non-descript building and some shafts but that didnt bother me The only minor negatives I can think of (and Im having to think hard) were that the ipod docking station wasnt dusted down and the bed frame sticks out a little so I banged my leg a few times! For the rate I got these are such small things that it really means nothing compared to the fantastic service and great clean rooms at the  Columbus Location quality and genuine warmth and hospitality from the staff here makes this place exactly what it is: a PERFECT little hotel for any traveller to New York City', 'Jan  \tTerrific stay at  Columbus\tMy friend and I got an amazing rate at  Columbus through Quikbook for January - ( for Fri-Sat  for Sunday) We had an excellent stay from the moment we walked through the doors and the very friendly doorman took our bags and welcomed us All the staff were kind and helpful providing excellent serviceWithout asking our room was upgraded free of charge to a queen deluxe with two beds which was perfect The room was spotless and housekeeping brought us a second robe and non-feather pillows for my friend who is allergic The bed platforms are a bit of a nuisance but not a big deal Our biggest complaint was probably that the ice bucket while very stylish was quite shallow and not really functional Clearly Im really nitpicking here!Ive seen comments complaining about the loud heating/air system and it is indeed loud However if youre like me and my friend and you need white noise to sleep its perfect The beds are also very very comfortable and we both slept like babiesThe hotel location is perfect Right by the subway a Subway sandwich shop Starbucks and a Whole Foods in the Time Warner Center across the street Easy walk to Central Park and the theatre district and when we were in a rush to make a show the cab down cost  and took five minutes While I wouldnt want to spend + a night at  Columbus (or anywhere for that matter) I definitely recommend the hotel We had a great stay and even received a hug from the doorman when we left It was a terrific weekend', 'Jan   \tExceptional Staff - Wonderful PLace\tLets start with the only "negative" My room was small But everything needed was provided in a well-designed and aesthetically pleasing space The bed linens and towels added to a feeling of luxury and styleThe staff was the real standout in an otherwise great experience Every single individual working at the hotel took the time to greet me Anyone that I addressed with a request question or simply a "hello" responded warmly and wholeheartedly Their friendliness (which was never anything but respectful) created the sense of having a home base in NYC and really added to the pleasure of my trip', 'Jan   \tVery friendly and stylish hotel in great location!\tThe best thing by far about  Columbus is the location You are within walking distance to both the theater district and Lincoln Center and you are close to many fine restaurants The Columbus Circle subway stop is literally right across the streetThe hotel itself is very modern and although the lighting and decor were not quite to my taste I must say that the staff was the friendliest Ive encountered at a hotel in a long time The room while small was spotless Our only complaint would be that the heater seemed to just blow cold air around the room so we ended up just turning it off and asking for another duvet Actually even with the heat off the room wasnt really all that coldThe heated bathroom floor was a really neat featureWe got a great rate through the hotel website and wed definitely recommend this hotel to anyone whos planning on attending a show or concert and doesnt need a whole lot of space', 'Jan   \tGreat Hotel\tWe stayed in the  Columbus Hotel for  nights in March  for St Patricks weekend Overall its a great hotel which I would recommend The hotel is located opposite the Time Warner building just at the bottom of Central Park we walked nearly everywhere it was in such a convenienct location The staff were very friendly and helpful check in was fine our room wasnt ready but we were offered complimentary drinks in the hotel bar while we waitedWe had booked a Pod room however on checking in we were advised we had been upgraded to the next biggest room Accommodation was lovely very modern with plasma TV ipod docking station and minibar We got a complimentary paper everyday and the room was cleaned daily also We didnt eat at all in the hotel but the restaurant always looked busy and the hotel has a nice little bar for those apres shopping drinks!!All in all I would recommend this hotel The rooms are quite small but hey this is New York city youre there to shop and to party not sit in your room all day Special mention to all the gang next door in The Coliseum pub hi guys!!', 'Jan   \tPractically Perfect\tSpent one night with family We had two rooms Both were upgraded which gave us extra space (and room to hang out together) and fantastic value Loved the style of the decor The staff was very friendly and helpful the sheets were TERRIFIC and rooms were quiet (surprising to the two of us were are ex-Manhattanites!) etc Our only complaint if we were to have one was that the sofabed in one of the rooms wasnt made up which we didnt discover until we needed it (late) which entailed a short wait improvised bedding and making it up ourselves (True the "turn-down" staff had been by at about : but at that point we were using the sofa as a sofa!) If you want to be near the Upper West Side and/or Theatre District and are looking for a luxurious stylish place to stay youll be happy', 'Dec   \tGreat New York hotel!\tI have nothing but great things to say about this hotel! It is BEAUTIFUL! The staff are so friendly! We arrived at this hotel at  in the morning from an overseas flight we were not expecting to check in to our room until at least noon but we thought we would try anyways Upon arrivalwe found that the room we had booked was not available but the receptionist offered to upgrade us to a junior suite(studio suite) for an additional  I was very glad we did! This room was huge and gorgeous! We had a  square foot balcony no breathtaking view but what a surprise! The concierge was more than willing to reccommend places for dinner and get our reservations for us for shows and dinner as well as call towncars etc! A little tip goes a long way with these people we even recieved a "WOW!" from one of the guys! After making a complete mess of our room before we went out to dinner the housekeeping staff came in and reorganized it all! I was not expecting this as it was  pm and was actually a little bit embarassed by the state of our room! Just one of the things that added to our amazing stay at this hotel!I would definitely stay at this hotel again in a heartbeat!', 'Nov   \tGreat find in NYC\tWe just got back from an incredible trip to New York City and Philadelphia We stayed  night at  Columbus in NYC and it couldnt have been better The location is great if you dont want to be at Times Square and you dont want to go as far as the "Upper West Side"this hotel is located in the middle of them It is very close to the Trump and Mandarin Hotels It is next door to a Starbucks & across from large grocery store (Whole Foods)Now for the hotel itself Check in took only seconds The hotel features a very cool decor with a great city vibe We went for the cheap seats and got a Pod Room - which is a full size bed The room is tiny but it is flawlessly designed to maximize space Do be careful not to hit your leg on the bed corners ~ can be quite painful :) The bed was very comfortable and had crisp white bedding I must admit we are not a fan of down type pillows There was a stocked refreshment case but we did not use it The flat panel tv was quite nice  The view from our window well we had a lovely view of nothing but we were not in NYC to look out our window Now for the bathroomI have to say I now want rip out my own bath and copy the one from  Columbus! The floor is heated dont underestimate how incredible this feature is NYC at Thanksgiving is VERY cold and this floor feels fabulous on your frozen toes There is a very cool tiled shower (no tub) and great bath products They even thought to give you Q-tips and Cotton ballsa lovely touch The bathroom sink is really beautiful too with a cool gooseneck style faucet The towels smell great too ~ sound weird I know but the towels arent perfumey they just have a nice fresh smell to them ~ very pleasantThe hotel staff was excellent and they had our luggage loaded in to a cab before we ever blinkedthey make everything look easy hereI would highly recommend giving this hotel a try If you are ever planning to visit the Macys parade then this location would be terrific You wont see it from your window but youll have total access in just stepswithout the chaos of Times Square', 'Nov   \tSmall chic hotel with excellent customer service\tRecently returned from a  night stay at  Columbus Very nice small chic hotel in a great location central to everything Stayed in a King Deluxe room with a very comfortable bed "cool" decor with a nice flat screen tv on the wall The entire hotel including the rooms are dimly lit which gave it a hip night club-like atmosphere The customer service was outstanding from start to finish The doormen always welcomed you with a pleasant greeting front desk staff were very friendly and courteous and check in and check out was fast and smooth The front desk and doormen/staff communicate with wireless devices As soon as I got there by cab the doorman opened the taxi door and asked me my name and quickly alerted the front desk via the device that I had arrived and they were totally prepared for me by the time I reached them They even had the doormen have a cab waiting for me at the precise time I checked out and walked out the front door Very well organized operation The only thing I didnt like was the shower The tile wasnt that clean and the shower head didnt work that well - no tub in the room There was no iron in the room either Overall I reccommend this hotel for young singles who are looking for a cool safe place to stay at reasonable rates', 'Nov   \tStayed at this hotel in Sept  Have visited NYC several times and have sta\tOut of all the hotels we have stayed in THIS one had the very be st location Wonderful staff quiet nice bar-just great for  people!!! Subway Whole Foods(great for carry out to hotel after a long day with a glass of wine)Time Warner Buidling with great shops and places to dine) CVS a couple of doors down for those items you forgot to bring PLUS a Starbucks OR another(less expensive()coffee shop Zabars is up the street Central Park is across the streetjust a great quiet oasis in a busycity All hotels have a negative but this one has more +s than -s!Modern and clean you feel as though you are in NYC My friend and I are in our late s and we were very comfortable with this hotel Could not beat the price', 'Nov   \tSmall but lovely\tMy wife and I had a layover in NYC and decided to spend the night The hotels was very clean and modern All the people at front desk where very polite friendly and helpful I love the room Yes it is very small but very well done Ive seen hotel try to cram too much into similar sized room but this is perfect I will definetly stay there again', 'Nov   \tGreat location otherwise disappointing\tWe have just returned from  nights booked directly via hotel website which states Roof Top terrace unfortunately the terrace is closed until next year and consequently we found it difficult to find a seat at the already small bar areaThe reception staff housekeeping and door staff were friendly and helpful although one couldnt help feeling they were looking for a tipThe price of  for a double room became  after  different taxes despite luxurious decor the view from the window of the building shaft led us to conclude this was an extortionate price and did not represent value for money', 'Nov   \tSmall accomodations but overall nice\tAwesome location for this modern boutique hotel Right across the street from Time Warner Center The staff members at this hotel were fantastic - from the doormen to the front desk - all seemed to work on the guests behalf almost effortlessly The room (superior queen) was fine for  adults but a bit small The bathroom was modern and nice We were on the th floor and our view was of the HVAC system - not surprising for NYCThe hotel was perfect for us I would certainly stay here again and would highly recommend to my friends I wouldnt recommend to someone expecting a large full service (restaurants gym etc) hotel', 'Nov   \tDark interier over rated hotel\tA boutique hotel that tries way to hard Dark over all feel Cow skin panels in elevators and downstairs Room  was  more then room  exactly the same size Both have a view of the alley! If it had a park view maybe but for the money it was riducuously overpriced The elevator and our bathroom were sprayed many times with some sort of bug spray It was disgusting! Truly wished we had stayed somewhere else', 'Nov   \tNIce Change of Pace\tI usually stay at Marriott or other chain hotels pricelined this one and wasnt sure what i was goin to get I booked the hotel thru Priceline for /night Hoping to get an upgrade Standard room is a full size bed sq ft room I called them up and they upgrade me for  more to a King Superior usually /niteThe hotel has a great staff and quite accomodating The location is not on Columbus Circle but on th st You walk out the door and Columbus Circle is less than a minute walk across the street Overall it is a nice place rooms little small but you pay for location', 'Oct   \tWould definitely stay here again\tWe have just returned from our stay at  Columbus and our experience was very different to that of some of the other guests We booked a Queen room for a reduced rate via the Quikbook website The Quikbook site clearly stated that the room was for a maximum of  people Upon arrival it was clear that booking via Quikbook meant that you were given the smallest rooms in the hotel There was no way that  people could stay comfortably in this Queen roomThere was only  single wardrobe no natural light hardly any floor space around the bed and nowhere to store our  large suitcases I spoke to Lula on the front desk and she went out of her way to ensure that we were happy with our accommodation She showed me  other rooms which were much more suitable for couples and managed to offer us a larger Queen room at an extremely reasonable upgrade price Throughout our stay Lula made a point of checking that everything was ok with our room With regards to the rest of the hotel we really couldnt fault it All of the staff were extremely friendly particularly the doormen We didnt try the restaurant but we did drink at the bar a few times and they even served sushi to us at the bar My only gripe would be that the bar area is quite small with limited seating The room we actually stayed in was a great size The double wardrobe was more than adequate and there were large drawers under the bed also The ipod docking station was a nice touch as were the Khiels toiletries in the bathroom and the free daily newspapers The room temperature control took some getting used to but overall it served its purpose and the underfloor heating in the bathroom was very welcme after a hard days sightseeing The bed was also very comfortableHousekeeping did a great job at keeping the room immaculate and also turned down the bed every night leaving little treats on the duvetIn addition to the great service and comfortable room the hotel is in the most amazing location The Time Warner Centre is literally across the road which houses a large Whole Foods market and lots of nice restaurants Starbucks is next door and there were several places to get a great breakfast just up the street Columbus Circle was right on the doorstep including the best entrance to Central Park Overall we really enjoyed our stay at  Columbus and we would definitely stay here again on our next visit to New York', 'Oct   \tFabulous Location\tWe stay in NYC about  times a year in the off season when we can find decent rates We have stayed in many boutique hotels including Hotel Giraffe The Muse and The Benjamin We booked the smaller king room at  Columbus and it was small but how much time do you stay in the room It was clean and the bathroom was clean and staff was great We ask for a quiet room and it was very quiet The hotel was great and you cant beat the location There is no roof top bar I read about that either on quickbook or their own site but when we went to locate it all we found was dirty laundry There is a huge whole foods across the street to peruse including lots of food to go We walked Central Park twice which is right across the street and we could walk to our Broadway show We booked directly with the hotel and the same day found a considerable lower rate on quickbook I called the hotel and they matched the rate We will definitely stay here again', 'Oct   \tGreat Little Spot\tStayed at  Columbus for  nights in late September and had a wonderful time!!! Im not terribly picky though and mostly look for a place thats safe and clean and  Columbus definitely delivers in both respects!I got a really great deal thru quikbook for a Pod room (full bed) and since I was by myself that was perfect I will say however that if I had paid the hotels asking price of /night I would have expected more But for /night it was an outstanding value!!!Yes the room is small But honestly if youre in NY for the room then you do need to go elsewhere The bed was incredibly comfortable linens clean and soft and housekeeping did a wonderful job every day The bathroom was well-appointed though the tub was a bit small if you actually wanted to take a bath--which I refuse to do at hotels anyway Heated floor tiles in the bathroom definitely a plus!!! Kiehls toiletries were a wonderful touch and there was also q-tips and cotton balls in the bathroom--simple but very nice touch! thing I did notice missing was a coffee potbut there is a Starbucks next door to the hotel so it really didnt matter that much to me The view from room  was terrible as most have described to some kind of shaft in between buildings But you know what I was NEVER in my room during the day looking out the window and at night the blackout drapes were closed so why do I care what the view was So it all depends on you! After my rave reviews my coworker stayed at  Columbus the very next weekend and loved it as much as I did! Oh and the umbrella they provide for you to use during your stay came in handy as it rained  out of the  days I was in NY!!! :-)Will definitely return if the price is right!', 'Oct   \tHonestly Not Worth It   \tAlright first the positives - the location is excellent (so close to Central Park the Upper West Side etc) the hotel is clean and kept up nicely and staff members are fairly friendly      but for /night - even if we are talking about Manhattan - one expects more than a mere  square feet or so (a so-called "Pod Room") with a view of a pigeon-occupied tower of space (about six feet by six feet) a tiny bathroom (admittedly with a heated floor a nice touch) essentially upscale dorm-style furniture and lousy temperature controlAll things considered experience suggests that one would do a lot better three times out of four by going on Pricelinecom or the like and putting in /night and  stars Again even for Manhattan this didnt represent good value for money', 'Oct   \tGreat if you like bugs and bird excrement - see the pictures\tGod help you if you booked via a booking channel that doesnt specify the room type like pricelineLobby nice doormen always exceptional Room : nightmare Its tiny but thats not the issue - Ive stayed in the Hudsons even tinier rooms happily Its not pleasant to have nowhere to open your suitcase except on the bed but thats not the big problem hereThe window in the room overlooks a waste disposal pipe in an internal airshaft with a view across to adjacent rooms That is if you can see through the window given how much encrusted bird excrement cakes it - check out the photoOf all the hotels Ive ever stayed in this is I think the most depressing layout I couldnt deal with that aspect of the room so I returned to the front desk Lula on front desk told me I could pay almost  to upgrade to a better room - still nothing special not up to an average Marriott or Hyatt standard - and she literally walked away when I complained The general manager Barbara Lopez left notes every night asking to be contacted if anything could improve my stay but she never replied to my emailThe bathroom had silverfish bugs - check out the attached photo I didnt bother complaining at the time because of my horrible prior experiences with Lula and Barbara but I showed them these photos upon checkout and they didnt care or offer me any sort of amenity not even a discount on my  minibarThis stay was approximately halfway through a -night vacation at * hotels throughout the Americas It was easily in the bottom  of my hotel stays Ive stayed in NYC hotels around  times this decade and this was easily the worst experience of the lotI was so looking forward to my first stay in a Thompson hotel Im now about as anti the brand as it is possible to beAvoid this hotel unless you are paying for a specific room type - but if youre gonna overpaying that much just choose a better hotel', 'Oct   \tWhat a shame the designer of this place couldnt get quieter airconditioners\tFunky little hotel in a great central location on Manhattan Island but our stay was ruined by a noisy air conditioner outside our window that the staff seemed either unable or unwilling to fix for the three nights we were thereWould have been nice if theyd offered to move us to another room but no we even had to get the bellhop to run down the street and get ear plugs so we could sleepWould only stay here again if the room did not have an airconditioner outside the windowThere are better hotels in New York for the price', 'Sep   \tGreat Staff/ Great Location\tUnfortunately we had to go to NYC last minute for a funeral The staff was incredibly caring especially Lula We had four separate rooms which were all lovely The sheets are amazingly soft The decor is fabulouswatch out for the corners of the platform beds!Plenty of closet and drawer space and the water pressure in the shower was fantastic as were the toiletries of the hotel Starbucks is just next door so a Latte is never far away Whole Foods is in a great mall across the street Everything we needed was within walking distance including Central Park All in all its a bargain I would highly recommend  Columbus', 'Sep   \tI totally liked it!!\tThis is definitely the place to stay if youre aim is to explore Central Park and hit the museums! I got a really good deal for around US  per night and its worth it Clean modern great amenities and amazing sheets!! Central Park is right across road and all the bright lights of Broadway Times Square and Madison Square Garden are all within walking distance This truly is a gem located in mid-town for the reasonable price you pay', 'Aug   \tNice Location\tWe booked a Queen Deluxe room on Quikbookcom for  We were in room  The room was bigger than I expected it would be The bed was perfect for with more than enough room', 'Aug   \tFinally a clean bathroom and room!\tMy mom and I stayed at this small boutique hotel right on Columbus Circle This hotel is small modern and had a wonderful hotel staff I had to upgrade to a bigger room and they were very accomodating The bathrooms and the room itself was clean It actually had this baby rose aroma smell that I just could not figure out what it was The beds were clean and soft I dont suggest large parties to stay here The rooms are not that large we came here to do some shopping and after  days it was getting pretty crowded The location is pretty convenient There is a mini mall and subway right across the street in the CNN building Pinkberry is right next door for some yummy yogurt And a block down is  Ave where there are tons of restaurants to choose from!', 'Aug  \tSmall but well designed rooms couldnt be more convenient\tI would recommend this hotel for anyone looking for a simple yet quality stay at a hotel in NY for a reasonable price The decor is modern and pleasing The rooms are indeed small but well designed with hidden storage spaces like drawers under the bed The Fresh bath products are a real plus as is the Blue Ribbon restaurant in the lobby The location across the street from the Time Warner building and the Columbus Circle subway station is also super convenient My only complaint - and the reason why I didnt give this place higher marks - was the full sized bed which was a bit cramped for two adults I booked the room through Priceline at a great price and specified two people Im not sure if its normal for the hotel to book two people to a room with a full sized bed but Id recommend calling the hotel to make sure', 'Aug   \tHigh-priceunderwhelming\tAfter searching for a hotel with a good location in Manhattan for a "reasonable" price I booked at  Columbus Most prices I had seen were upwards of /night and they had rooms at  I have to say I left feeling really underwhelmed and disappointed for the money I spent Positives:  LOCATION LOCATION LOCATION You really are paying here for location Subway (th street/columbus circle) right across the street QNRW (th Ave) less than  blocks away Less than  block from Time Warner Center/Central Park  Cleanliness--housekeeping service was outstanding Drawbacks/Negatives:  LOUD doors that seemed to slam frequently after pm  Many of the staff were nice but it seemed like many were trying so hard to be friendly and helpful that at times I wasnt sure anyone knew what exactly they were doing  SMALL rooms I upgraded to a queen deluxe (having booked a superior) and it was tinywith NO view  LOUD water pipes Anytime anyone used the water to shower the pipes were super loud  LOUD A/C blowerI couldnt hear the TV when the A/C blower was going and especially not when A/C and water pipes were in use next door  LOUD hum from pipes/fans outside windowif you are not lucky enough to get a street/park facing view and are stuck in the back you look out onto pipes from the adjoining buildingsUnless their prices come down or I could get a "deal"--less than  per night I dont think I would stay here again', 'Aug  \tBad service\tThe clerk at the counter refused to check us in because the guest who had occupied the room wanted to extend his stay for another night They could not offer us another room (fully booked) instead we should stay at the Hudson hotel a hundred yards down the road for one night and come back the next day for the second night We refused and asked for the manager in charge to complain about this unacceptable offer but the clerk was the manager already The manager emphasized that the Hudson had the same standard (that was a lie as we found out later) and we could stay there for two nights We did not like to spoil our holiday and accepted the change', 'Aug   \tNice hotel great location worth a stay\tStayed at  Columbus Aug - after getting what was apparently an introductory rate on Quikbook ( or so) The location is great (yes its not ON Columbus Circle but barely / block awaynot worth quibbling about) with the subway and Time Warner Center directly across the street and the park right across the circle The area is a lot less hectic than being further south but still convenientThe staff was extremely nice and unobtrusive The Queen room was very spacious for NYC with a comfy bed desk flat panel TV and a huge bathroom It was nice to see a hotel think about the people who use their rooms and provide plugs on TOP of theThe interior rooms are a bit cave-like since you dont have a window but the lights have slider settings so you can make the room a lot brighter than the way the staff apparently sets it up in preparation for your visit Im not sure why people fixate on the dark hallways - I didnt run into anything and unlike other hotels with dark hallways the room numbers were lit upOverall I loved the hotels style comfort and location I dont know if I would pay full rate but in the +/- range this is a good NYC hotel that would make your visit to the city very pleasant I would definitely stay again', 'Aug  \tNice Stay for \tI arranged my one night stay through Quikbook at a rate of  With this rate in mind I found the hotel very nice It was clean modern safe and nicely located in Columbus Circle The staff were friendly and fairly helpful for my few questions The only drawbacks I found during my stay were the loud doors and cleaning staff that seemed to be yelling "housekeeping" all morning long Minor issuesAs has been mentioned the rooms are small there are no views nor real amenities I would not pay the rates they list on their website ( for the queen room etc); even in Manhattan you can find a better room for that price I only needed a place to sleep near Central Park for one night and did little more than sleep in the room so it was perfect for my needs at the reduced rate Nice new option in the city', 'Aug   \tNice Stay but be Warned\tMy partner and I stayed at  Columbus Circle (not really on Columbus Circle) over the Memorial Day Holiday After making my reservation I called the hotel and talked to Abbey to request high floor (street facing) which she confirmed When I spoke to Abbey I even reserved an upgraded room since it was my anniversary Upon check in we were given a SMALL room on the nd floor Even though I complained to the front desk I was told the hotel was full and nothing could be done for that night The clerk at the front desk advised us that we could move the next day to the room that was promised to us We were in the room until about : AM and no call from the front desk to change rooms When we arrived back to the hotel later in the afternoon still no call! I finally called the front desk and they had the nerve to advise me that they were ready to move us but we had not called them! Generally hotels that run efficiently would contact the guest and coordinate these types of activities We finally moved to a room on the th/th floor The room was oversized with a large-ish bathroom facing the street There was one day when housekeeping had not cleaned the room by : PM but this was quickly resolved without any hassle One note the beds that are used are platform so there is no box springs on the bed Also this hotel does not use top sheets only a duvet (I�m sure this works well in Winter but not Spring/Summer) On the positive side the location is EXCELLENT and Starbucks is next door Each night the turn down service includes Voss water chocolate A nice stay overall but with some problems and attitude from the front desk', 'Aug   \t Columbus - Pretty Good\tI was in NYC for a business trip and stayed at  Columbus for  nightsLocationThe property is right across the street from the ACE subway line and The Shops at Columbus Circle It is a great location that is close just south of Central park and an easy walk to everything mid-town Oh there is a Starbucks next door too in case you need a caffeine fixStaffALL the staff were wonderful to deal with They were friendly professional and helpful You would think this is one of the basicsRoomIll post some photos but the rooms are a reasonable size I wouldnt say that it was a large room as the king bed just barely fit with the  side tables but it was serviceable No complaintsThe view was the back of another building I had the curtains drawn the whole time and thought it was fine If you want a brighter room and a good view ask for a suite in the FRONT of the building The decor is slick but I agree with the other reviewers in saying that it is a bit too dark I like dark hip lounges but would like the bedroom a bit lighter/neutralThe worst thing was the air conditioning system It worked but it was basically an on/off switch run by a thermostat This isnt bad in itself as the temperature was kept at a comfortable level but when on it was LOUD Really loud I found it hard to do a video conference on my computer with the fan onsomething that Ive never had issues with in other locations Room AmenitiesNicely furnished with Frette robe Dean and DeLuca snacks in the mini-bar and Fresh bath products are a nice touchHotel AmenitiesThe building is old and it shows its age You can either think of this as quirky and charming or dumpy I prefer the former :-)It isnt a newly constructed hotel with a work out room pool etc Not a big deal to me as I work out by walking everywhere while travelingThe hallways seem a bit darkas do the elevators that are covered in dark pony skin or something This is the hotels attempt to be hip and slick I can take it or leave it and would rather have brighter hallways and roomsThere is a pretty restaurant off the lobby that serves Japanese inspired foods It is pretty vibrant at night It is OK (not great) and a bit expensive Nice atmosphere but if you just want good food you can do better just by going on a short stroll around the blockOh WiFilike all travelers these days I need wifiand the hotel is smart to have fully blanketed the building with FREE wifi A big plus! Whats with hotels that still want to charge for wifi access after already gouging for the stayOverallThis hotel has been greatly anticipated The retrofit is decent but nothing really to write home about A bit dark for my tastesI thought it was a nice hotel and would stay here again Great location excellent staff decent room If you can get a good price it is a good play to stay', 'Aug   \tgreat stay in New York at the \tI stayed at this hotel on July  and   The hotel is located at th Ave and th St across the circle from Columbus Circle and the Time Warner Center I upgraded my room from a pod to a queen for an extra  a night This made the rate more than I would have liked to pay as I had read posts where the rate was much better than I got but for New York it was a fair price The front desk staff was very pleasant and helpful and great to deal with The room was bigger than at the Hudson down the block but not really big It was very well designed and pleasing to the eye if a bit dark The bathroom was shiny and very modern with the right amount of room The linens and towels were of an excellent quality and the bed was very comfortable Everything was very clean I would definitely book here again if I can get a good rate as the location is ideal', 'Jul   \tGreat Staff!\tWe are in NY at least twice a year for business  Columbus was won on Priceline for one night The second night we booked directly through the hotels websiteWhile the hotels decor is a little too dark for our taste the staff was outstanding Everyone was friendly professional and helpful We would definitely stay there again just because of the staff and locationWe upgraded our room to a king We were told it was worth the additional /night The room was still on the smaller side Pros: Outstanding staff nice hotel great area complimentary newspaper nighttime brownie at turndown Also great Sushi restaurant Cons: Decor a bit dark Bathroom door is glass so if you have light on at night it shows through Door to room is heavy and it is difficult to close quietly', 'Jul   \tThe Find of the Year\tMy wife and I spent four wonderful nights at this very trendy and elegant hotel for our honeymoon during the Thanksgiving weekend of last year I had meant to write a review earlier but I never found the time Shame on me This hotel was aesthetically beautiful since it had only been open for around a month when we stayed there The lobby is cozy and attractive The rooms are both homey and artsy in design although on the small side which is common for Manhattan You really have to get used to the bed corners because you will end up banging your shins a couple of times against them But no matter The bathroom was comfortable and clean The TV set was an LCD screen which I liked a lot The hotel is perfectly located around the corner from Columbus Circle which makes it extremely easy to move within the city by subway bus or just by walking The staff was really friendly and attentive All in all we had a wonderful honeymoon and this hotel was a great part of it I tried to book us again to celebrate our anniversary this year but the rates have already gone up from what we originally paid (I paid /night I guess I was lucky that the hotel had just recently opened) For those who can afford it I highly recommend it', 'Jul   \tI want to go back!\tStayed in this hotel for only one night and I wish I could have stayed longer (for the same price of course) We booked through priceline and got an AMAZING deal The hotel is a little bit hard to find the taxi driver could not find it and took us around and we ended up paying more fare But its in a great location: Central park is right across the street and Times Square can be reached by walking down Broadway There is a shopping center right across the street but we did not have a chance to check it out We stayed in the pod room which is super tiny but extremely clean and decorated really well Even though the bed is a bit small for two people it is really comfortable because of the pillow top mattress The flat screen tv was great but I would have liked to have maybe a little table or at least a chair to put things on I think there would have been enough room for a least a chair or a luggage holder I loved the bathroom it was very modern and pretty Toiletries Q-tips and cotton balls There was a safe in the closet a bathrobe and an umbrella to use during your stay I was disappointed though because there was no hairdryer The AC in the room worked really well The staff was great I would recommend it to everyone and would definitely stay there again', 'Jul   \tSweet -Spot\tI was pleasantly surprised by  Columbus Having stayed a week at Soho sister hotel Sixty Thomson last year I was pretty reluctant to repeat the experience But my sister and the attractive price point convinced me otherwise And Im glad for thatThe location is super right on Columbus circle near every convenience imaginable Unfortunately most taxis had a hard time finding it for some reasonI booked the basic room and expected something tiny this being NYC But I was happy to find that although small it was spacious and had clever little storage spaces like underbed drawers The service is pleasantly unpretentious understated accomodating and most imptly inobtrusive Loved the Fresh toiletries Could have more of a variety though Too basicAnd although theres the jumpin -- and delicious -- Blue Ribbon Sushi bar in the lobby it was never too noisy scene-y or happening thankfullyI ate at the Blue Ribbon every day - sometimes twice a day - and once when i had some bad fish and became ill they waived my bill and gave me a  voucher with min fuss Cant blame them completely though travellers diarrhea may have played some part in thisThe room service breakfast though was overpriced and horrible (burnt cold toast) Otherwise a sweet little spot Im there next time Im in Manhattan', 'Jul   \tThe Most Amazing Hotel!\tI got the most amazing deal on Quikbook! The Bell staff reception and concierge are all extremely helpful not to mention very good looking This is a trendy hotel!I also have to state that this place is SPOTLESS!!! I have never stayed in a hotel more clean than this and it smells great too When they turn your bed down at night you even get a mini brownie to eat with your night cap!I stayed in a Pod Room Dont be fooled by the name the room is a brilliant size You get a double bed more than enough floor space and a full size bathroom The only downside is that theres hardly any natural daylight even though you have a full size window it faces the shaftThe location is perfect just across the road from the Time Warner Building and Columbus Circle subway and next door to a Duane Read also a stones throw from Central ParkIf I can get another deal (usually the hotel is quite expensive) this will absolutely be my hotel of choice every time I go to New York I pity the poor suckers paying way over the odds for a tiny room at the Hudson on the same road  Columbus is miles better!!', 'Jul   \tVery Nice!\tWe got a great deal on this hotel through Quickbook (/night for a king room) The staff was very nice and helpful The room was clean and the bed comfortable The room was very small but for New York it was fine The location was great as well Right across from Columbus Circle There is a Whole Foods so you can get anything you might need The subway is there too Some things to be aware of:Room was tiny and although there was a desk and chair it would be very awkward to actually have to work at the deskThere was no hair dryer or ironing board Im assuming I couldve gotten these from Housekeeping had I needed themThe air conditioning is extremely loud I got used to it but if noises bother you it might be a problem We would definitely stay here again if we could get a similar rate I dont think I would pay + though', 'Jul   \tThe Staff Shines\tJust returned from  nights at  Columbus A few highs and lows but overall very pleased The staff from front desk to housekeeing couldnt have been nicer or more helpful The young men at the front door that help with luggage and cabs etc were a delight They were bright polite friendly well groomed and well trained Rooms are small but well designed Beds are very comfy! A small desk and chair in the rooms would make a great difference Lighting in the rooms and bathrooms is very inadequate Mood lighting just doesnt cut it when youre in the shower or shaving Cant see instructions for use of the room safe on floor of closet because of lack of light Overall I liked it and would go back Kudos to staff and people who picked and trained them', 'Jun   \tAverage NY hotel\tI stayed at  Columbus for  nights in May The hotel is fine for the price I paid but there are better hotels for similar prices (the Hudson for example) Rooms are tiny as expected location is great at Columbus Circle and near the park The room was pretty clean (except for a strange goo on the bedside table!) and the front desk service was acceptableIf you can get a good deal ( for a queen room) I would recommend it if you dont need top notch service If paying regular price look elsewhere', 'May   \tPerfect!\tI booked through Quickbookcomsame day and got a wonderful  rate for a queen room My husband and I had a wonderful time at this hotel Pleasantly surprised! The location is wonderfulclose to Central Park and Times Square The staff was so helpful Now about the roomvery modern and nicely appointed! I slept like a baby in the bed For NYCwonderful dealespecially for a holiday weekend!', 'May   \tStay now before everyone else finds out about it!\tI stayed here this past Friday night and was thoroughly impressed For this price point  Columbus is a great hip choice It has a kickass location (just behind Columbus Circle) which makes it very convenient There arent a lot of large-hotel amenities (such as pool or business centre) but its high on design (blue/silver/brown trendy decor) and nice boutiquey touches such as Fresh brand toiletries The staff is friendly and the hotel small enough that you can get in and get out without long waits for anything Its not for everyone but if you like hip boutique hotels you should definitely stay at  Columbus nowbefore all the rooms get trashed by overuse', 'May   \tWonderful stay at  Columbus\tIve just returned from three nights at  Columbus Having stayed at New Yorks Hudson Hotel a few years ago I knew what to expect at this property which seems to be similarly marketed to the young urban and hip set (not sure if thats me but) I had a Queen Superior room It was nicely appointed contained Fresh bath products in the bathroom a heated bathroom tile floor that was most pleasant a flat screen television hung on the wall and a well-stocked mini-bar with top shelf alcohol and Dean and Deluca snacks The room is not the largest room Ive ever stayed in but by New York standards it was more than adequate The bed fit in the room just fine and when Im in NY I dont come to hang out in my hotel roomThat said my room could easily accommodate two people which seems to be a point of issue for some reviewers here There are two drawers for storage under the platform bed and a wardrobe for hanging clothes Nice touches include an umbrella should it rain (it did while I was there so that came in handy) turndown service with a little mini brownie and excellent (and adjustable) task lighting bedside and on the deskThere is a restaurant just off the small lobby Blue Ribbon that has sushi (Its okay Some would say great I would not) that somehow manages to also do room service and traditional American breakfast for the hotel There are restaurants in the neighborhood a pub next door and a Duane Reade pharmacy/convenience store on the cornerI had difficulty adjusting the heating and cooling system in the room It could be my own ineptitude I dont know The controls were those manual "point the dial at the number" controls I am of the digital age: press an arrow up to a number or down to a number Anyway the climate in the room was perfect the first night Then it rained which as you can imagine changed the humidity and outdoor ambient temps and all bets were off after that I didnt call anyone to complain and I still slept just fineThere is also a VERY small lobby which particularly on the weekends I imagine (thats when I was there) uses music to assist in creating a hip and happening scene The music can be loud in the elevator and in the lobby but you wont hear it in your room I guess that covers it Oh they seem to spray or pump in a signature scent similar to what other hotels are doing these days I find it pleasant Slightly tropical with hibiscus notes perhaps Either that or they have some nice smelling cleaning products! While not offensive or in any way excessive if you are sensitive to smells be warnedThe hotel is located across the street (W th) from the Time Warner Building at Columbus Circle Great location Overall I would recommend this property and look forward to returning soon probably next monthHappy travels!', 'May   \tGREAT Stay at  Columbus!!\tI booked this hotel based on its location price and traveler reviews (on TA and elsewhere) We stay in the city somewhat often so we know space is at a premium and affordable rooms are hard to findespecially in good locations! I have to say you cannot beat the location of  Columbus! Easy to find it is just behind the Time Warner building with top notch shopping and dining just across the street The subway station is also just across the street making travelling throughout the city a snap If youd rather take a taxi the doormen will happily hail one for you in a matter of seconds! Central Park is just steps away and on a good day you can stop by Whole Foods (in the Time Warner center) and pick up fixins for a picnic in the parkjoyous! Yes the rooms are small We had a pod room and really it took me back to my college dorm days! That being said everything in it looked new and clean The bed was super comfy and the heated bathroom floors were GREAT!! The fridge was well-stocked and the cabinet was filled with gourmet goodies There was a small closetand really how much closet space does one need on a trip I never hang all my clothes when I go awayit was ample for us There were  down sides that I can think of: ) The lighting in both the bathroom and room were horrible for putting makeup on and ) the room was HOT when we arrived so we opened the window but just beware of all the pigeon POOP ( I will say that in the days previous it had been quite chilly!)The service was AWESOME! I really noticed how pleasant everyone was When we arrived our room was just being cleaned so they happily stored our baggage until our room was readyjust a short  minutes later When we called for an iron and ironing board one arrived within  minutes!! The front desk always greeted us by name and were fast and courteousI got a great deal on Priceline so that was just icing on the cake This hotel was WAY better than many of the others we have stayed at for double the price! I would absolutely recommend this hotel to anyone!', 'May   \t Columbus was Fabulous!\tMy boyfriend and I stayed at  Columbus for four nights at the beginning of April and had a fantastic stay Now Im considering it for a trip in the fall with my sisters When we got to the hotel we were greeted at the taxi cabs door by the very friendly doormen I have to commend the hotel on the doormen they have working for themwhat fantastic and friendly personalities they all have! Our room wasnt ready upon arrival so the manager gave us complementary drinks at the Blue Ribbon Sushi Bar - a great little bar to frequent before dinner or when you come back from a long day of shopping (get the grapefruit cocktail listed on the menu!) This simple gesture was a great indication of the stay we were going to haveOnce we got up to our room on the th Floor we were surprised at how cozy and lovely it was The room was small (I believe we booked a Queen Superior) but that is normal in New York and neither of us were bothered by it There were cute little touches all about the room - magazine racks with up-to-date publications in them like Time Out New York a vase with a real flower on the nightstand an i-pod dock under-the-bed storage The bed was lovely and very comfortable Every night we slept very well The bathroom was a good size with a deep tub so no showers overflowed onto the floor There was a window/shelf in the shower to place your toiletries The toiletries - by Fresh - that the hotel supplied were fantastic The towels we so fluffy! OH! And the best part of the bathroom - the heated floor in front of the shower area! It was fantastic in the morning to step onto a heated floor and I even found myself standing on it after our long days of walkingMy only "issue" with the room is that after we both showered the room itself got rather humid and muggy The location of the hotel was fantastic There was a subway stop right across the street where we could get downtown very quickly One of the nicest things was being able to get up grab a coffee at Bouchon Bakery across the street and take a morning walk in Central Park I had reservations about staying uptown but ended up being very pleased with our location because I liked having the access to the Park the Upper East Side and being able to get downtown to Soho so quickly and easilyAs I said up above I am already considering  Columbus for a trip in the fall and would recommend it highly! From the staff to the comfy towels and bed to the fantastic location I could not have picked a better place to stay!', 'Apr   \t Columbus A Thompson Hotel\tAbsolutely loved this place Will definately stay there again Service was excellent Linen towels bath robflat screen TV just like at home Staff are very friendly and very cooperative Had a blast', 'Apr  \tUncomfortably small\tI booked this hotel for two nights but left shortly after arriving The "King Superior" room is the tiniest NY hotel room I have ever (almost) stayed in It is uncomfortably small to the point of claustrophobiaThere is a floating desk against one wall but no chair to sit in - nor even would one fit between the desk and foot of the bed The bathroom is basic and although renovated is crowded and equally uncomfortable', 'Apr   \tWonderful Experience at  Columbus\tWe just got back from a long weekend in New York and a wonderful stay at  Columbus Firest let me say that the concierge Rocks! Raquel and Eric were amazing at setting up a series of events for my partners birthday celebration Everything was perfection The room at  Columbus was very large for New York We booked a Studio Suite which had a balcony almost as big as the room Everything about  Columbus is very cool The room lighting/linens furniture and bathroom are all top notch Blue Ribbon Sushi was fatastic too! I would highly recommend this boutique hotel for anyone who likes a little "edgy swank" in the hotels', 'Apr   \tSuperb find!\tWe spent  nights at this fantastic hotel Originally booked a deluxe King at an excellent rate on Perfect Escapes but found a great deal for a suite on Tablet Hotels web page although we stayed in a Studio King on our first night Long story but handled very well by the hotel & we loved that room too It was huge with a balcony & enormous bathroom & good view of a corner of Central Park but we decided to move to the suite We were given the choice & it was a hard choice actually! But the rooms of the suite were very quiet beautifully appointed with clever design features & gave us plenty of space for a long stay & overlooked th St & the Time Warner Center with a glimpse of Central Park as well & exactly as portrayed on the hotels web site Nadia kept it in great shape for us during our stay & it was lovely to see her smiling face every dayThe delightful Julian welcomed us on arrival after our long flight from Australia charming Caeser showed us to our room & greeted us by name every time we saw him again As did everyone at this gem of a hotel including Ciaron & Stan who run a fabulous bar & helped make our stay so fantastic along with Richard & all the staff at the marvellous Blue Ribbon Sushi restaurant where we ate several times Terrific menu sublime food & decor & most reasonably pricedGetting around NYC was as easy as Great subway across the road literally seconds away but anytime we needed a taxi Anthony & Parry were always on hand & must be two of the most affable doormen in townaside from the others working at this hotelRoom service swift & not at all expensive for a hotel of this stature & location and neither was the well stocked mini bar Free internet & breakfast downstairs in the morningswhich we never got to eat! Too many laughs at night in the bar! This was my th time in NYC Have stayed in a variety of hotel types but wanted to try somewhere new Doubt that I would ever stay anywhere else again unless rates go through the roof which they might well do Then again I would probably pay them as we had such a magnificent timeAn easy walk to theaters Whole Foods across the street for a quick bite Chemist & Starbucks next door & anything else you might need close byWe are kinda fussy travellers but appreciate service par excellence & a hotel that turns out to be what it portrays to be No wonder we cant help but be blown away by this wonderful stay at  Columbus Spend the extra for a suite studio or deluxe room & have a ball! We feel indebted to everyone associated with this hotel & wish them continuing success', 'Apr   \tStayed March - and cant wait to return\tWe chose to stay in Six Columbus because of the great location and reviews found here at TripAdvisor I would recc this hotel to those looking to explore the city and indulge themselves at a boutique hotelThe hotel was very clean and the staff was quite helpful and courteous The location is top notch directly across from the shops at Columbus Circle which houses a Whole Foods which is perfect for a tasty and inexpensive breakfast Next door to the hotel is Starbucks a bit further you will find a Duane Reade and Dunkin Donuts You will find Central Park  minutes away and Times Square is a quick - minute walk from the hotel Many subways are literally found right outside the front door of the hotelWe had a weak wireless internet signal that was not protected minimal noise from inside or outside the hotel newspaper each morning and the best mini-bar and snacks Ive ever seen Our room was a good size - Queen superior and loads of space for all of our luggageThe few downsides we noticed were:The heater did not heat up the room (I wanted  and it would only reach ) I had to sleep with a hoodie on for two nights to keep warm We notified the front desk twice and upon check out we were told it was a problem within the entire hotel and they were working on itVery strange that the cleaning staff NEVER left the right amount of towels - not even when we checked in First day no hand towels then no face towels then again no hand towels Very strange but housekeeping quickly bought up the towels when requestedLastly we could not get a seat in the bar or dining area on the two nights we tried Yes we could have called ahead but as a guest at any other hotel Ive stayed in this has never been a cause for concernEven with the few downsides Id stay here again', 'Apr   \tGreat Location Nice Hotel\tFound this hotel mostly by reviews on this website and others and due to the fact that it had a really nice daily rate compared to other trendy hotels in NYC I have lived in NYC but not visited much (and usually stayed with friends and family when I did) and therefore have very little to compare this to with regards to other Manhattan hotels Overall my wife and I really liked the hotel The room was very nice clean and with a comfortable bed and a nice TV It was also very small with a view of an airshaft and a tub made for a Hobbit Having lived in a small place in Manhattan myself this did not bother me much but I can see someone not used to such cosy quarters having trouble with it Only other problems were that they kept having laundry delivery problems resulting in not having washcloths for two days Also give you the Post (the Post) and the Wall Street Journal is in the lobby; are they also in the Rupert Murdoch empire To be fair they did offer to send someone out to get me the Times but it wasnt worth having to tip the same price as the paper The location is great with easy access to ACBD trains Central Park Midtown and UWS and the Village I was really impressed with the bar at Blue Ribbon Sushi (bartenders were awesome) and the food was good Unfortunately the sushi was inferior to the fried chicken which was great Go for the alcohol Overall it was a nice week and a nice hotel Would definitely stay there again if for no other reason than it is a nice place in a good location', 'Mar  \tGreat Location\tWe stayed at the hotel because we had reservations for dinner at Per Se The location cant be beat - it was across the street from the Time Warner Center The employees were very courteous There is a Duane Reade (or Rite Aide or similar drugstore) right next door in case you need something the hotel doesnt provide When we checked in they said they were upgrading us to a King Deluxe but the bed was not a king Not a problem since the room was not too small We were too exhausted to complain Bathroom is decent with heated floors (but only half the floor was heated by the sink but not in front of toilet or shower/bath) Fresh bath products Turndown service at night Inner rooms look out onto rooftop or shaft area Loud AC unit from nearby buildings may keep you up at night if you are a light sleeper Subway stop across the street Whole Food Market in the TW Center has a great food court for a snack to go Right next to Central Park', 'Mar  \tWay Too Small For Two People!\ti cant belive this is a  star hotel!! yes the service was very nice and helpful but the room was just silly i would say maybe sf!! i did not know that you could have a  star hotel with a full bed(two adults cant sleep comfortable on a full bed!!) no chair! no storage space (had too keep cloths in our luggage and store it on the one small window sill over looking a ally) the bath room was so small you had to step out just to dry yourself and there was not even a place to put your soap or shampoo!! very thin walls also hard to sleep when every time sombody gets off the elivator or opens there room door it is so loud it wakes you up!! maybe it was that i booked on priceline and they put us in the worst room in the hotel!! but looking on the web site and the regular prices that they charge it is way way overpriced!! - a night for a glorified closet!!! i dont think so!!', 'Mar   \t Columbus a winner (for the right price)\tMy wife and I stayed at  Columbus for a Sat night in March  The hotel looks like its brand new Its a smaller building on th and th Ave but right off of the famous Columbus circle and on the corner of Central Park so the location is quite central to midtown and upper west side The stylings are quite modern and the staff were very attentive We were upgraded from a pod room to a queen size bed for free which was great That said the hotel is a very small building and the rooms are a little smaller than average but two people dont really need more space than that What matters is that the hotel is clean and brand spanking new I would definitely recommend this hotel to couples with no children but probably ONLY at the right price Ive heard the hotel rates average around  and up but I got a greal deal on perfectescapescom for  for a pod room These may not last long as the hotel gains more and more popularity', 'Mar   \tExcellent return trip to the  Columbus!\tI have stayed at the  Columbus  months ago and decided to book again this hotel because I had liked my experience there I also booked this time through quikbook which is the way to get the best rates I had given it a  star last time because I had trouble sleeping  of the  nights There were rowdy boys next door and even if I called the front desk the manager could not get them to quiet down This time was totally different I did not hear anything even if I was near the elevator There are not many rooms per floor so there is less chance of people walking by your room I booked the queen room this time because there were no pod rooms available but when you are alone one or the other will do just fineThe staff is simply the best I arrived at : in the morning and was given a room right away Almost all the doormen recognized me and welcomed me back warmly They treat everyone the same and that is the biggest compliment I can pay them They dont cater to only the trendy clientele they cater to everyoneeven if you are not a something model:)The staff in the restaurant is the same The manager Quint and the barmen especially Keith treat you warmly and I was even offered a nightcap when I stopped by in the evening before heading to my room It is a great plus for the hotel because you feel like lingering there even if you are on your own They take great care of you I would love finding something to complain about because then I could write to the manager and hope for complimentary nights in return but I cant find anything negative to say about this hotel I just fear that I will not be able to afford it much longer when their prices will surely go upd', 'Feb  \tLoved The Room And The Location\tIf you a regular vistor to nyc youll know that hotels are very expensive and you probably use craigslist to sublet well thats what i normally do - but i found a really good rate on the hotels website -  dollars for the standard room per night now it is small - but where it lacks size it makes up for other things the location is perfect - i walked everywhere - even in the snow its right by the subway - and if you take the train to the airport - thats just  dollars and  minutes on the express trainits right next to my favourite store - wholefoods - so i was in their everyday and then right by the park and near all the shops on fifth avenue the staff are very young - and trendy - but very helpful the room was very nice - clean and excellent minibar there was a complimentary copy of the new york times everyday - and thats the only way to get news outside the states - unless of course you watch cnn!!!the bathroom was cool - heated floors - and fresh brand cosmetics - watch the shower - very hot - but lovely then you can wrap up warm in the cosy bathrobeall in all for  bucks a night it was great - i would definitely go again - but if i stayed longer or with someone else i would go for a bigger roomoh yes the bed was lovely - too', 'Feb   \tSmall but very cool\tDid a last minute trip to NYC with my girlfriend and was pleasantly surprised We stayed in a "Pod" room which was quite small but very clean and well appointed The bathroom was a normal size The entire hotel has been redone is very chic The hotel bar is small but cool And you are right across the street from the Time Warner mall/buildingand right by the park We got a great rate of /night from wwwquikbookcom and couldnt pass it up I would highly recommend this property If you require space do not stay in the Pod room We didnt plan on staying in our room very much so it met our needs', 'Feb   \tnice little hotel!\tI was very pleased with my one night stay at  Columbus They had a minor computer glitch which caused a brief delay in my check-in (no more than  minutes) and they upgraded me to a "deluxe" room to make up for that The staff were very friendly and made a point to address me and other guests by name (even the bellmen) The room was small but very comfortable and the bathroom amenities by Fresh were a nice touch At the  rate I got on ---com it was a good deal and I would definitely stay there again', 'Feb   \tGreat experience at  Columbus\tHad a great stay at  Columbus in January! I found the staff to be very nice and attentive The decor is fabulous in the lobbyIts got a very young hip vibe (Also had great food in the restaurant--Blue ribbon) The rooms are small w/ no view (at least for us) but thats what I expect in New YorkBut all of the elements in the room were nicegreat linens a flat screen TV fresh products in the bathroom My only complaint might be that we were close to the elevator and I heard it in the morningOverall great experience So nice that Im sure I wont be able to afford it when the hotel is completely finished!', 'Feb   \tExcellent beds wonderful design good location!\tSurprised by excellence of this hotel; welcoming staff nice atmosphere (good music everywhere) lovely design and heavenly beds Weve booked the hotel directly and did get a good deal for a hotel of this category Location was good because of many metro-connections nice area with many locations for breakfast (Pain Quotidien etc) We were very happy to have been staying in this upmarket area instead of Times Square and other midtown locations', 'Feb   \tAbsolutely unbeatable for the price\tFirst off TripAdvisor needs to immediately correct this hotels one-star rating as well as its average " per night" rate Both are skewed on criteria to which I am not awareI am a former native New Yorker and Ive stayed (both before and following my move) in a variety of the citys best hotels  as well as a few of its worst Including this one in its previous incarnation where I had the displeasure of seeing mice periodically pop their heads through holes in the pink shag carpet (I only wish I was kidding) Thankfully shag and mice have long since dispersedI received a rate of /night -- for a queen room not one of the now-infamous "pods" -- via booking directly through their own Web site Even considering the nosedive NYC hotel rates take in January and February thats a total steal That said my room was nonetheless very small and I banged my shins on that infernal platform bed on multiple occasions I also had some issues with my A/C-heat system which is the only reason Im not giving this place five starsThe location next to the Columbus Circle subway stop makes it a perfect juncture for reaching most areas of the city via subway and although its too cold to appreciate it this time of year Im sure its location practically next door to Central Park will prove a major bonus as wellBlue Ribbon for those of you unfamiliar with the city is one of its best "minichains" (with only - total) and the  Columbus location is its first uptown I ate there and was highly highly impressed: its some of the best sushi in a city filled with formidable sushi restaurants including the infamous Masa across the streetSadly it looks like management is already onto the fact that they priced the rooms too low: their winter rates are already up  (to /night for this upcoming weekend - on their site not Quikbook)', 'Jan   \tBig thumbs up all round !!!! (visited from UK)\tWe visited NYC from the UK for a  night stay at the end of November/beginning of december and the hotel was excellent put simply!The staff are really friendly and helpful (down to earth friendly not [-] kissing friendly!) They all were polite and we enjoyed chatting to them as we left in the morning and returned later in the day Concierge was really helpful right down to booking a table at a sushi restaurant for us a few blocks over when we realised the one downstairs was closed on MondaysWe had a pod room which did face the building at the back but ultimately its that or the busy street at the front of the hotel- I know which one Id prefer (and did!) It was adequate size wise as was the bathroom (heated floor and powerful shower were just the job after being out all day) The bed was massive and possibly the most comfy weve slept in! Flat screen tv was just the ticket as was the ipod stereo on the bedside tablelocation wise the hotel cant be faulted We ended up walking most places as nothing was more than a  -  min walk away really- time square was about  mins max  if you didnt have to keep stopping to cross the roads And if that sounds alot believe me there is more than enough to keep you entertained walking around! Yellow cabs could be got right outside on those occasions we didnt fancy the walk on our final day we got a yellow cab down to the Staten Island ferry port for about  then spent the afternoon walking up to the hotel stopping for coffee and shopping along the way If you walked it with no stops youd be looking at  hours or soSushi restaurant and bar are super cool (as the hotel in general really) pastries and coffee in the morning in the bar watching the world go by is a good way to start the morning and tasty sushi in the evening in relaxed surroundings a good way to end itThe one negative was that the room we had was at the end of a corridor (with two other rooms)- some nights we got a bit of noise (lift door "ding" or a door slam) This was reduced by closing the door that allowed access to the three rooms so all in all not a big issueWe used a generic hotel booking website so got a decent deal Id happily recommend this hotel and make a return visit in the future When we go to London we stay at a hotel called The Hoxton and this hotel is very similar in style atmosphere and comfortAll round excellent', 'Jan   \tToo small to bother\tWhile the staff was very friendly and service oriented this was one of the most ridiculous of the + nights I have spent in a NYC hotel! In my first room (which was so small I hurt myself when I turned around) the telephone didnt work After  visits from the non-English speaking "facilities guy" the apologetic front desk clerk gave me a new room While this room was no bigger at least it didnt look onto the airshaft covered with pigeon droppings All was well until I returned to my room at :PM and tried to turn on the heat to take the chill off the  degree room No heat No facilities guy No other rooms No luck While the Sushi restaurant in the lobby is "happening" it was the only kitchen functioning Breakfast was stale pastries and lukewarm coffee while room service was a -ring binder of NYC delivery services If you are a fasting Liliputian this is a great place Otherwise go down the street or around the corner', 'Dec   \tPerfect!!!\tThoroughly enjoyed my stay at  Columbus The hotel is situated midtown opposite the Time Warner Centre and within walking distance of Times Square Central Park and all the important shopping streets The hotel is small and intimate the staff are very attentive and the concierge is very helpful He arranged a fab night out for us and put us on all the guest lists I was expecting a pokey room given the reviews but the Pod room really wasnt that small the room comes with a very comfy bed designer edibles ipod docking station flat screen and the bathroom even has heated flooring( oh and an amazing power shower)The hotel houses a very popular New York sushi restaurant the food was pretty decent The hotel is on the same street as the Hudson hotel( pay a visit to the bar) and also the Mo bar at Mandarin Oriental( the view of the city is amazing)All in all cant fault this hotel Does everything a hotel should very comfy central location and excellent attentive staffWill be my New York sleeping spot going forward!!!', 'Dec  \twonderfull rooms\tIn this area of NYC a hotel with less ambient music and vivid as the neighbours from the Hudson Breakfast and dinner was a bit disappointing (for Europeans) but the rooms were fantastic Spacious very clean quiet To go back!', 'Dec   \tQuick stay at  columbus\tI decided the visit NYC for a friends party last minute  columbus was offering a rate of  (total!) so i decided to check it outthe hotel is located at the southwest corner of central park directly across the street from the time warner bldg th ave is within walking distance as well as other typical NYC attractions it is very conveniently locatedThe hotel staff were absolutely charming Everyone was extremely friendly and accommodating The hotel itself is well designed visually a sleek and attractive space My room was a "pod" room it was quite small as was expected but perfectly clean and well designed for its purpose The bed was very comfy as well my only critique involves the insulation of the room I was in room  and the wind was quite loud you could also hear doors opening and closing etc I will certainly return to the hotel but maybe next time i will bring some earplugs ;)', 'Dec   \tFantastic Hotel!!!!\tThis hotel was brilliant On arrival the doormen asked for our names as we were a party of  and took our bags inside When we were checking in the manageress came out and asked was it OK that she had upgraded all of our rooms as she had seen it was a girls holiday!! Of course we said yes!!The rooms were spotless and the beds and pillows were the most comfy i can ever remember in any hotel Ive stayed in!Each night the room was turned down and towels toiletries and water was replacedIt was so close to Central Park and the Time Warner building across the road has some nice shops and i would definitely recommend the Porter House restaurant in there too!We got great rates for this hotel on Quikbookcom and if i am lucky enough to get back to NYC id definitely stay there again!! Well worth a visit!', 'Nov   \tNice additon to midtown\tIt was a busy week in NY and I had trouble finding a room at a good hotel (Im picky) so I decided to give  Columbus a try The staff is well trained the doorman asks your name when he takes your bag and then radios inside so that you are greeted by name at the desk As I came and went from the hotel I was always addressed by name I arrived around pm and they were able to provide a room then I had a queen deluxe room It did face the narrow alley but I would much prefer that to the noise of th street There is no view on th it is a narrow street and looks onto the glass building of the TimeWarner center The room size is typical of a NY boutique hotel - small but comfortable and well appointed Id rather have a smaller nicer room than a large yucky room (If you want large and yucky I can give you that list) Everything is new and clean which is always a plus There is a small wardrobe instead of a closet so dont overpack but it is adequate The bathroom is small also (I had one with a tub) but manageable once you figure where to put things It might be a little cramped for  people depending on how well you like each other! The doors are heavy and do slam loudly so in the morning if you are not an early riser youll probably hear them Each room has its own central ac/heat which is nice and not the norm in New York Unless it is a new building or completely renovated you dont have much temperature control in many NY hotels I like having my room cold at night and toasty in the morning so I appreciate the unit But I do have to mention that the fan is very loud but it makes for good white noise for sleeping and drowning out slamming doors The pictures on the hotels website are accurate There is a japanese/sushi restaurant in the hotel which was good but when its not open you have to go out which isnt really a big deal But if you like to have room service in the morning this isnt the hotel for you There is coffee/tea and pastries in the lobby until am but you have to fetch it yourself I have stayed at/checked out many hotels in the area and this one is probably one of the nicest The Peninsula and FS are my favorites but taking a step down from those if this is the area you want to be in Id recommend it Since its a new hotel without much history you can email me if you have a specific question', 'Nov   \tPerfect place after venturing through the streets\tI stayed at this place with my girlfriend for three nights After trying to find a place that would suite our needs for this trip for more than a week I finally came upon the  on Columbus We reserved a Pod Room (due to our limited budget) and were completely happy with it Upon arriving we were greeted by extremely polite staff Everybody working for the hotel was friendly and helpful throughout our stayThe room was very clean nicely designed and comfortable for two people who use it as a place to relax after hitting the streets of New York In the morning we found coffee and a selection of good tasting baked goods in the lobby The location of perfect It is in walking distance to everything in midtown Manhattan right on the SW corner of Central Park A subway station is across the street There are several shops and restaurants around We would stay here anytime again', 'Oct   \tnew hotel OLD building', 'Oct  \tWorking out the Kinks', 'Oct   \tA Great New NYC Boutique', 'Oct   \tWe ARE soooo Hip!', 'Oct   \tTiny chic boutique hotel', 'Oct  \tgood stay but a few quirks', 'Oct   \tGood Location Great Staff~ A great boutique hotel', 'Oct   \tGreat new place', 'Oct   \tTrendy yet comfortable!', 'Oct   \tNew Hotel with Lots of Potential', 'Nov   \tnot half bad\teverything about this hotel screamed luxurythe staff were exceptional especially the door staffwe had room service which was the only downsideit was ok! for the price that we paid which was � per nite it was well worth it!!!!', 'Nov   \tGreat locationcomfy roomshelpful staff\tMy wife and I had a week in NY staying at  ThompsonWhile a lot of the staff may have been chosen on their looks never the less we found them helpful and accommodatingIn particular the concierges were always willing to help with bookings and adviceThe restaurant on site"Kittichai" is beautifully set upwith good service and excellent foodOur room on the th floor was reasonably sized comfortable and quietBeing removed from the hustle and bustle of uptown and in the midst of the quirky appeal of Soho is a definite plus', 'Nov   \tAn experience - best service in New York\tWe spent our honeymoon here and it was a fantastic experience The room was clean and really nice the beds were fantastic and the service at this hotel is excellent as well as the location If you are going to New York - this is the place to stay I will give a few examples of what we experienced:- the concierge got us into some of the hippest restaurants and bars and upon arrival not only booked a really nice restaurant but also told THEM that it was our honeymoon so when we came to the restaurant they had arranged for champagne on the house and wished us the very best! (note: we have stayed in other hotels on Manhattan essex house is one of them but we have found that few hotels knows the meaning of a real concierge - but this! This is excellent They know Where to go and they can get you there and this is really good value when you are in a city like New York)- everybody working in the hotel was really serviceminded and nice And they remembered who We were- fantastic room: clean designerlook Kiehls products in the bathroom as well as bathrobe (We only missed slippers) - great food in the restaurant the breakfast is really good - try it!- the location: the hotel is situated in a quiet street (so no noise at night) and still you are just a few footsteps away from everything: the restaurants the bars the clubs and the MetroNext time were going to New York - this is where we are staying!', 'Nov   \tGreat Location Small Room!\tThis is the hotel to stay at for amazing location Steps to Central Park Radio City Columbus Square and very close to Times Square this hotel was an ideal location for a visit to NYC The room was small very small - and we had upgraded to a queen There was no closet only an armoire and therefore we had to call up to request an iron and ironing board That being said the bathroom was quite lovely and spacious But really in NYC room size doesnt matterbecause you should not be in your room except to sleep! Go out and DO something! The people working here were lovely and the hotel was very very clean The hallways were a bit dark but serviceable We took advantage of the free luggage storage before our trip back home WiFi was  USD per  h', 'Oct   \t Thompson is not a Boutique Hotel !\tI was there for  nights to celebrate my husbands th birthday After a  hour drive we were at the front desk at : and check-in at : not a room avalaibleVery cold welcome by the receptionist that we seemed to bother We had a king size room but dont bother to pay more since all the rooms are the same (very small) and the only difference is the size of the bed Very noisy hotel where everytime a guest closes a door it makes a terrible noise You can also hear everyone in the hallway Im a member of Small Luxury Hotels (SLH) and I travelled everywhere in boutique hotels  Thompson IS NOT a boutique hotel For example even though I wrote to the management few weeks before our arrival telling them about the special occasion nothing was made to highlight the fact Is it too much to ask to have a small note in the room  There is a very nice roof terrace but its only open from :pm It would be great to enjoy the quietness of the place the view a drink at anytime of the day If you need to use a computer youll have to use the small one on the front desk standing in the middle of everyone The only goog things are the friendly welcome from the doormen and the locationI wouldnt pay more than  for this hotel It was  +  for parking Ridiculous', 'Oct   \tThis botique didnt have the charm I was looking for\tSpent one night here in early October Was disappointed - room was small (though typical of an NYC hotel room) amenities were limited bed was just OK Teh worst part however was how noisy the hotel was: the bar at reception was cranking music until am on a Wednesday night The toilet flush was like the Hoover Dam unloading And worst of all teh bottom of my door wasnt very well sealed off so hallway noise (and - yuk - secondhand smoke!) intruded all nightI slept from am until  I figure it was  an hour Not coming back', 'Oct   \t Thompson is fantastic\tI stayed at  Thompson in September  Everything about it was fantastic -- the location the rooms the staff etc The design of the room is beautiful and it was a good size especially for a NYC hotel room You cant beat the location since its in SoHo You can easily walk to plenty of restaurants shops etc My room overlooked the street but it wasnt loud at all (at least for me)Id definitely recommend  Thompson!', 'Sep   \tGreat Hotel and Immpecable service\tWe stayed during the third week in August and had an amazing time The hotel is located in the middle of Soho which is perfect for shopping and dining The rooms were nice sized and very clean The hotel is getting a little dated in the rooms but it does not detract from the stay What impressed me most was the service and friendlessness of the entire staff from the front desk to bellman cleaning staff etc Everyone was helpful and accomondating and made us feel like we were family which in todays travel is not found frequently We will be back for sure!', 'Jul   \tgreat location\tNice little boutique hotel in the heart of SOHO Nice bars great staff and very knowledgable about everything you need from shopping to restaurants Great area to stay for a romantic weekend away from the tourist frenzy of Midtown Enjoy!', 'Jul   \tLovely Winter Escape\tWe stayed at  Thompson in Dec  for a pre-Christmas escape to New York Everything about the hotel was fabulous! We flew in early morning and the reception kept track of our room and phoned us as soon as it was available even though is was only am The room was well equipped clean and very comfortable The concierge really knew their stuff and were always only to happy to help out The hotel isnt only in a great location but it is surrounded by cafes that serve fantastic coffee tempting boutiques all with a great village feel I wouldnt stay anywhere else!', 'Jul   \tPretty good overall\tI dont have a good track record of picking hotels in New York and so when this one was recommended to me by a colleague I thought I might as well give it a shotOverall I was not disappointed Arrival impression was not great because at street level is the restaurant; reception is upstairs and I was not offered assistance with my luggage Furthermore both receptionists were on the phone when I arrived and so I waited longer than I would like to check in - which after  hours travelling is not welcomeRoom itself was clean and looked fairly recently updated bed comfortable decent bathroom As with most NYC hotels pretty small thoughI didnt have any noise issues (another common problem in NY)Breakfast quite niceWall Street is about a min walk awayCertainly worth considering', 'Jul   \tDisappointed\tLuxury Hotels website sold us the idea that although the Hotel was away from other bar scenes this hotel has two very popular cool bars to enjoy When I checked in I was excited and could not wait to try their roof top and inside bar On our first night we were very disappointed to learn that both bars were closed for PRIVATE EVENT so we decided to go somewhere else On our second night we wanted to have a drink in the afternoon before getting ready for dinner and again the bars were closed til  pm Well they lied after having dinner and looking forward to coming back to our hotel to enjoy the facilities the inside bar was supposed to be closed for a PRIVATE EVENT until : We waited in the lobby until : am and they would not allow us in I found it very insulting to be paying top dollar for a hotel whose premises are closed for other events One of their employees told us that they frequently rent the bars to a local company that books events for them In conclusion the hotel was very nice but if the only available part of the hotel is my room I rather go somewhere else', 'Jun   \tGreat service but the hotel is a little tired\tWe used to stay here when the hotel first opened The staff is friendly and knowledgeable The rooms were clean but tired looking Furniture has stains Lobby had a strange gas smell Restaurant was okay', 'Jun   \tNice hotel in a great location\tI had actually stayed at  Thompsons sister hotel  Columbus in January which proved so gloomy with such bad lighting that you almost needed a white stick to manoeuvre about your room  Thompson is quite different and a much better experience I had a light-filled room on the th floor which afforded a really great view over SoHo The location is really excellent Its so nice to slip straight out the door into such a vibrant neighbourhood The staff were excellent The doormen were extremely attentive and there was one woman on reception who was particularly professional The bar is cool and they serve nice cocktails and the design of the room is very pleasing On the negative side the breakfasts are only so-so rather than excellent The choice is pretty limited and the price a little steep The other thing I found quite strange was the fact that there was not a desk in my room I can not be the only traveller who has work to do while Im in New York I mean it is a city with business travellers not a spa or a resort So I thought it was pretty weird that I had to sit uncomfortably with my computer on my bed I inquired and was told that there were only desks in the suites The other big problem I had during my stay was a very poor Internet connection At times I actually had to sit on the floor near the door just to get reception! I asked them if guests regularly experienced problems and they said "No" Given the pluses at  Thompson Id almost definitely give them the benefit of the doubt and return on my next trip to NYC', 'Jun   \tAccomodating friendly great bars!\tSpent the weekend with friends for my birthday The visit started shaky when I was not able to present the manager with a Comp Voucher that I didnt realized I needed Staff stayed calm let me work through what I needed to do And then in the end did what they needed to do to help me have a great weekend Loved the friendliness of the staff Roof top bar - gorgeous Thom Bar lots of fun and Kittichai amazing! Highly recommend!', 'Jun   \tThis must be one of the best hotels in NY\tAfter reviewing what seemed like hundreds of hotels for our NY trip we decided upon  Thompson - and were so glad we did It must be one of the best in NY and I would definitely recommend it All the staff couldnt do enough for us - the doormen were always friendly and concierge/reception staff also always helpful and friendly We tipped the doormen/concierge/housekeeper when they helped us with things (~  each time) but I believe this is the norm for NY so it didnt seem strangeI could rave on and on about this hotel but it really is an amazing hotel in a really good area I agree it is a typical hipster nouveau trendy hotel and slightly (not "vastly") over-priced but I think you get what you pay for and at  Thompson attention to detail and customers was spot on throughout our week long stay which means more to me than paying less for sub-standard serviceThe rooftop bar is lovely - the perfect setting for a cocktail or two after a long day shopping and the restaurant was also very good Im not a huge thai food fan but it really was goodThe only niggle I had while I was there is the first room we were given was really noisy - direcly above the bar (which incidentally is a lovely cozy comfortable place) but we asked to be moved and no sooner had we asked we were moved to a higher floor which had a larger brighter room with a better view I believe this may have been a superior room but we werent charged any more than originally quoted Oh a niggle of my husbands is the mosquito bites he received while sitting next to the trees in the bar at the front of the hotel although this isnt really the hotels problemIf you are considering staying in this hotel ignore any negative reviews and go for it - you wont be disappointedps - we had no problems with the air con!pps - really good restaurant Antique Garage around the corner on Mercer Street', 'May   \tGreat hotel in a fantastic location with staff who make me feel at home\tI stayed there twice on a merry-go-round US trip trip last month and loved every minute of my experienceThe rooms were stylish and modern with all the extras you would want in a hip hotelLocated in the heart of Soho i couldnt have asked for a better location to hit all of my favorite downtown shops and restaurantsThe staff were particularly gracious and welcoming especially the pretty Avery Bock whos Front of House for the evenings activities; Steven Jacoby one of the many great doormen; and', 'May   \tVastly Overpriced Hipster Hangout\tTo be fair I never actually intended to stay here I was supposed to be booked into their sister hotel the Gild Hall down in the Financial District and my assistant swears thats what she did and the problem was on the Thomspson central booking site Oh well My plane was late it was raining my car service didnt show up and I arrived at the Gild Hall  minutes before my scheduled meeting and ws told that my reservation was up here The taxi took  minutes and the credit card payment system didnt work so I walked into  Thompson with literally no cash in my pocket and late The aura is typical hipster nouveau trendy with lots of Euro music going on and and so I pretty much knew I would have a small room At the desk the man said my room was "ready" but not available because it hadnt been inspected That was because of the late check-out I said " Huh" I never heard of a check-out as late as that and in any even I was late and they should give me anothert room They didnt and kept me there about ten minutes while they finally processed me into what on of the front desk people called a really good roomThis is not a really good room It is a standard modern small room with King bed and small couch and chairs and bureau and flat screen No desk to work at (but if you are a true hipster I suppose desks surplusage) The bathroom is nice and there is a large shower and no tub The WiFi works for /dayAs I dropped my bag and flew out the door to my meeting I noticed it seemed warm in the room and so set the thermostat at  F I returned at  pm and found the room hot and called down to the desk They said they would send somebody up to "fix the thermostat Instead they sent a maintainance guy who was carrying a standing fan! I said no what I wanted was for somebody to make the air conditioning work and he opened the windows for the time being and went away When he returned he told me that they had "turned on" the air-conditioning in the hotel - in fact it had been turned off for the whole hotel because somebody complainted that it was too cold Huh Finally I got some air conditioning A later call for a wake-up rang unanswered about  times before I quitThis is a perfectly adequate  hotel It takes real chutzpah to ring you up for ', 'Apr   \tMixed feelings\tThe good  Friendly staff: Most of the people we encountered were polite and helpful I mean the staff at the front entrance front desk and the restaurant We like the location It is in a neighborhood setting Within walking distance to restaurants cafes and shops Restaurant: good food and serviceThe Bad  When we checked in we were shown our room Everything looked fine However when we came back from dinner the room was FULL of SMOKE We hurried to the front desk to tell them that someone smoked in our room They said they will send a supervisor to inspect and they will let us know Nobody came back to explain what might have caused the smoke:( A few friends met with us in the lobby/lunge area My husband moved  chairs closer to us so we could chat with each other A woman (blond) came over with stoned face to tell us we were not allowed to move the chairs Upon hearing that the group of us started discussing maybe we should go somewhere else As we were walking away the same woman came over to tell us that we could go and sit in the corner I told her we have decided to go somewhere else She got UPSET and said RUDELY:" I wish you had told me before I moved chairs for you!" During our first day of stay we left �no disturb� sign on when we went out in the afternoon When we came back there was a message under our door It said they didn�t do the turn down service because of the sign The second day we made sure the sign was off the door when we left When we came back at night Still no turn down service�Mixed feelings�', 'Apr   \tFriendly service\tWe recently stayed at  Thompson and I must say it was one of the best experiences we have ever had at a hotel The staffs are good looking but very well trained From the moment arrived to the hotel we were greeted and welcome and the warm greetings continued through out our stay We do not remember ever having to open the main door because there was always a doorman there to greet you The concierge (Chris) is fantastic and knows just about everything about NYC The desk staffs are ready to greet you once you step of the elevator in the upper lobby The housekeepers are very polite and always greeted us while awaiting the elevators We love everything about this hotel The only negative was the street was being repaved by the city and it was very loud causing us to request a roommove to the other side of the hotel but unfortunately they were fill for the night and could not accommodate usMany thanks to  Thompson staff youre our new favorite in NYC and we will back soon', 'Mar   \tAlotta Moolah\tPros: fantastic location hip trendy clean rooms good toiletries friendly at the desk; great chocolate boutique a few doors down Cons: snooty door guys (stepped right in front of us as we were returning from dinner one night and with a total attitude asked my boyfriend "can I help you" when we told him we were guests of the hotel he just stepped aside with no apology; rooms are microscopic (but this is typical for NYC) Overall no real service for the amount you pay We like Soho but will probably try somewhere else when we visit again in May', 'Mar   \tLove the place\tGreat hotel friendly staff amazing rooftop bar chic lobby barCertainly a preference over Mercer', 'Feb   \tFantastic Service; Trendy But Slightly Worn\tI just stayed at this hotel January  The service (hotel staff) was fantastic The location is perfect The restaurant is incredible The room was a little worn out (stains on some of the furniture kind of dirty pillows on the bed and beaten up fabric on the couch) But the room (a Deluxe King) was tastefully decorated and large for NYC I would definitely return', 'Jan   \tFinally a great service\tFinally a hotel with a quality serviceIve been recommended to stay at Thompson  by friends and I do not regret at allFirst the hotel has a perfect location second I was amazed by the quality service (front desk bellmen and specially concierge)The team is ready to answer fast efficiently to customers needs and the professionalism of all team is incomparableI worked in the hospitality businessl and it is obvious that all team followed a training of remarkable qualityIve stayed with friends for five nignts and rooms are so comfortable with great accomodations specially the bedThank you for giving to your customers a big comfort service and a young efficient teamPS beautifull bar and restaurant', 'Jan   \tA good choice\tMy brother and I stayed there for a quick business/family visit trip in November The hotel isreally nice I cant think of anything to complain about The design isnt groundbreaking but it is still comfortable and well-done The location isperfect Great shopping eating drinking are all just steps away its also easy to meet up with friends from all over the CityOur room was much larger than I expected (and who ever says that about a NYC hotel) Its also nice to be in a busy part of town where the hotel doesnt feel like Grand Central Also make sure to eat (even just a snack) at the Thai restaurant on the ground floorKittichaiits great', 'Jan   \tFunky Chic Soho\tI stayed at  Thompson for one night this Jan Overall the hotel has the "w" hotel feel but much more upscale and personal The inviting second floor lobby is decarated well with huge windowns and funky furniture The check-in process was quick and all of my requests fullfilledThe room itself is a pretty standard NYC size room We checked in put were called in our room right away due to a mix up with someone else already checking into that specific room We were upgraded to a suite that included a HUGE living room seperate bedroom  seperate bathrooms each with walk in tiled showers and seperate tub The suite was really something else If you can afford it it has to be one of the best in the city Even though we were in the suite I did see the previous "standard" room and it was like stated before: typically sized for NYC and decarated very funky/chic The beds were very comfortable and showers fantastic  I would and will definatly be back', 'Jan  \tGreat location average hotel - stay if you get a rate\tThe hotel has a great location and the staff are friendly and helpful rooms pretty clean (although we needed to open the windows in December to let some fresh air in as it was pretty stale when we arrived) Then there was a leak from the room above and we had to move to another room The reception rooms are a bit dingy Overall if you can get a good rate it is worth staying here but doesnt feel like it is worth the full price', 'Dec   \tSo overrated\tI recently stayed at the  Thompson for workThe hotel itself is pretty The main floor with the bar is clean and elegant not too designy but modern and minimal Lots of dark wood very Thai insipired The staff is very nice and well trained and certainly try to make everything as smooth as possible However when you get there they give you an explanation speech on the special hotel amenities At the end of the day the special amenities are a bar and a restaurant - and thats it My room - which was supposed to be a superior king at  - was a closet It was so small I cant even image what the standard rooms look like The room is minimal pale greens and greys Nice - but nothing special If you stay in these kinds of hotels they all kind of look like each other after a while There was nothing particularly distinguishing The bathroom is nice and big Dark marble - but shower only (in case you like to take baths) The shower amenities were the bare minimum - nothing special Shampoo conditioner and a bar of soap No shower cap toothbrush etc Turndown service is nice in that they give you a brownie on your pillow The "gym" - lets call it that - is in the dark dank basement It is an even smaller room - say  feet by  feet with low ceilings and no windows  treadmills a bike and an elliptical machine piled on top of each other There is no business center and if you need to use a computer - you are forced to stand at a tiny laptop at the check in counter God forbid you should have people waiting Or worse have to wait yourself I have to say its the first hotel Ive ever been in without a business centerThe room service was a little unusual as well Minimal - but way too minimal I ordered the grilled chicken breast and literally got a sliced grilled chicken breast on a white plate No bread no salad no decoration no condiments I got that they were going for minimal but looked more like hospital All food is Thai inspired so even the chicken noodle soup and the grilled chicken breast had a very strong Asian infusion flavor to them The breakfast "buffet" is really non existant  bagels  croissants and some toast on a plate The menu looked ok but i just wanted something simple off the buffet and sadly there wasnt much of a choice So all in all - nothing bad - but certainly not worth that kind of money or buzz I think if you want to stay in this neighborhood I would recommend the SoHo Grand which really has all amenities a proper hotel should have', 'Dec   \tGreat Place\tHubby and I just returned from a fabulous long w/e trip into Manhattan and stayed at this lovely hotel! There is not one thing I can negatively say about it! Everything was fabulous from the doormen front desk housekeeping the wonderful bed and bathroom!!!! I did make a mistake and thought I was putting the A/C because we had our curtains opened and the sun made our room extremely HOT! Turns out there is only  setting from the Winter and the summer and when I put it on Cool it was actually heat and when we returned to our room hours later is was about  degrees! One call to the front desk and a couple of laughs later a maintenance guy came up and got our windows to open wide to cool the place which happened in minutes! Again this was MY fault not the hotels! Everyone was extremly nice and the hotel is in a perfect location as my husband and I frequent SoHo and the Village!!! (subway is right around the corner to go up to Midtown also)One more thingwe arrived on Thanksgiving Day and Thompson Street had plenty of parking! We were there for  days  nights and if we had to garage our car it would have been over just be patient and look around for the right spot and watch your signs for street sweeping etc! My car was actually good for another  days (but sadly we had to go home)!!My photos look exactly like those already posted so Im not going to bother', 'Oct  \tuniformly good service\tI have stayed in NYC each of the last  years for my annual photographic trip In recent years i have moved down from midtown and stayed in Soho at the Mercer and Soho Grand This time i went with my family to  Thompson The hotel is excellently positioned for the immediate area and lower Manhattan yet in a quiet road Its rooms are bigger than most but whilst I believe service levels in most NYC hotels are better than the uk  Thompson was exceptional One felt relaxed and at ease I can also recommend the City Girl Cafe across the road for a great coffee and the Thom bar if youre feeling sociableThe only minor quibble is that the roof terrace was closed for the season which was disappointing as i had planned to take photos but its only a minor pointIf you want a very comfortable classy and not overtly trendy base with extremely helpful and friendly staff for exploring the less touristy lower Manhattan then this hotel fits the billSimon ', 'Sep   \tEXCELLENT but worn around the edges!!\tExcellent location with good shopping and restaurants all within short walking distance Its easy to get cabs and feels safe The hotel itself is a bit of a destination for party people so request a room on a high floor to avoid the noise from the bar and restaurant or prepare to party!! we were moved after a simple call to reception The rooms are small and a little worn and tired but have everything including an expensive mini bar with everything including sex aids!!! The staff are friendly polite and efficient which is a real bonus for a trendy boutique hotel in NYC! We would definitely go backThe restaurant is very good', 'Sep   \tGreat stay in Soho!\tI stayed at The Mercer last year in Soho and wanted to try somewhere else and  Thompson didnt disappoint! Substanially cheaper than The Mercer  Thompson is just as convenient and the rooftop bar is a MAJOR plus!! Loved it! The FRESH amenities were so fab that I had to go the Fresh Store and purchase more shampoo to take home to Sydney with me!! And the bedsheets were to die for! I look forward to checking out the other sister hotels as Ive stayed in  of them now and I have no hesitation in going back there again :)', 'Aug   \tGood but perhaps not as good as their prices promise\tWe stayed at  Thompson in April and had a perfect stay there We were re-bookend into this hotel as the hotel we originally chose had to close their doors for a short timeWhen we first got there we immediately liked the lobby and it was nice to get a coffee with pastry there every morning before starting a new day in that great cityNice room big enough just redecorated so everything nice and new perfect bathroom and we slept wonderfully Extraordinary to be able to sleep so well in a city that never sleeps The only noise we heard was our neighbour coming  home Cant rave about the staff they where average in my opinion they did their job and nothing more than thatDuring our stay there were still some renovations going on so neither bar nor restaurant was open We did get the rooms at about a third of the going rate probably due to the rebooking and of course because not everything was ready I imagine the bar and restaurant to be really something but I dont think that  extra experience is worth  or moreWe enjoyed our stay very much but it is definitely out of our range now', 'Aug   \tFriendly \tThank you  Thompson!My GF and I recently stayed at  Thompson for a special weekend get away and let me say it was one of the best treats weve given ourselves this year! (and its already august)The staffs are all very friendly and welcoming and actually listen and pay attention to the guests We mentioned at arrival that it was a special weekend get away for us and when we got to our room later on there was a note from the front desk staff with bottle of red wine and fruits (can you say mood setter!)Tiffany was the young lady at the desk who greeted us at arrival so i believe she had all of her co workers initial the note to us wishing us an enjoyable weekend But let me note however another young lady greeted us at departure and she knew of our weekend get away and extended an invite for next yea r The concierge desk was very helpful as well (thns Bryan for all your help) and guy at the entrance too Amazing staffs great location- We will always be back!', 'Jul   \tgreat location friendly staff\tbetween Broome and Spring street this is a good location to explore the shops of Soho and the eateries of Greenwich village Little Italy + Chinatown Rooms have a reasonable size and free wireless access  Ive stayed there for two hot and humid days in July enjoyed the friendly check-in and especially the roof top sun deck and bar', 'Jun   \tFabulous NYC Hotel in Soho\t Thompson is a charming boutique hotel located in Soho The location is ideal for all the shopping and restaurants in Soho The rooms are clean spacious (for NYC) and well decorated The bathrooms are beautiful and bathrobes are providedThere is also a very cool bar and restaurant in this hotel The hotel staff is very friendly and helpfulI would absolutely recommend this hotel - its one of my NYC faves!', 'Jun   \tHuge Room bit noisy though\ttook me a long time to decide on this place and it was between here and the gansvoort The location is great but other aspects meant it was really VERY expensive for what it wasStaff excellent and friendly at all times especially the bellhopsI chose the delux room and it was large with a very comfortable bed The bathroom was nice and the loo had a fierce and loud flush Accoustically you could hear noises from the other rooms as well as the people in the hallI would recommend it but i am not sure for that money that I would return The area is great !', 'Jun  \tA hip boutique with great food and drinks\tI only spent one night at this hotel but I can certainly say that I left with the wish to return Great location within walking distance to Chinatown and shopping in Soho Convenient to  subway stations When I checked in a bit early on Sunday I got upgraded from a Queen Superior to a King Deluxe on the rd floor room  Very spacious room with a couch The upgrade was nice but the room smelled like smoke - I found out during checkout that the rd floor is all smoking rooms so request a room on a different floor if this will bother you The Fresh toiletries in the marble bathroom was a nice touch They also had Kiki de Montparnasse items in the dresser drawers (lubricants condoms etc) - naughty! There was a disclaimer in the drawer that said that if the item is opened then you will be charged for it but when we arrived one of the Kiki kits was clearly already opened (but not used) so housekeeping did not replace it properly In the evening we went to the A Rooftop bar which you have to show your key to get into if youre a guest Otherwise I believe you have to be a member There were  sides to the rooftop bar one that had the actual bar and was already full according to the bouncer and the other which had table service Nice views of the city But dont go there hungry b/c they dont serve food on the rooftop For casual appetizers head to the Thom Bar on the lobby floor (nd floor) The Bar has a masculine feel like a mix between a library and hunting lodge with dark wood and modern furniture There was a dj spinning ambient tunes The chocolate braised shortribs were to die for! Excellent food and great drinks muddled with fresh fruit although they took a very long time to arrive and I downed mine in  seconds (not much there) Very friendly reception staff Great food good drinks But I requested ahead of time that a special note be left in our room upon arrival for my friends birthday and they did not deliver on this so the custom touch was missing Housekeeping also took a while to bring extra sheetsOverall a memorable experience I would give  Thompson another stay upon my next return to NYC', 'May   \tGreat Location; Disappointingly Average Hotel\tStayed two nights in April with my wife who accompanied me on a business trip I spent a lot of time in advance of the trip trying to decide where to stay Knew I wanted to stay in SoHo to be near my sister who lives there My sister typically refers people to the SoHo Grand but LOVES the rooftop bar at the  Thompson A client who is in the hotel industry spends a lot of time in NY and is otherwise "in the know" recommended either The Mercer or  Thompson At the time I initially checked availability The Mercer was full and - even it they were not - the rooms were significantly more expensive than  Thompson However a couple days before I left for the trip rooms became available at The Mercer and the prices between the two hotels got a bit closer I stuck with  Thompson b/c I didnt want to spend the extra  a night I regret doing so Thompson is in a nice quiet location still close to all the shopping and restaurants Rooms are acceptable in size given they are at a boutique hotel in NY adequately finished and clean -although not very interesting Check-in was a little strange We arrived early so we gave them our cell number and went to shop and grab a late lunch and drinks While we were out I called to see if we could upgrade our room from a King Superior to a King Deluxe as I was having reservations about being in their standard sized room I was told by the reservationist that a King Deluxe was not available but as she hung up she confirmed that we were remaining in our original reservation "which is a King Deluxe" Before I could clarify whether she meant to say "King Superior" she hung up I immediately called back to clarify whether we were remaining in a "King Superior" and whether she was correct when she told me there werent Deluxe rooms available This time I was told by someone else that I was being put in the Superior but Deluxe rooms were available and we could upgrade for an additional  or so which I elected to do Very minor but I was surprised that there was this confusion given how small the reservation department was My wife and I also remarked how beat up the lobby was This is one of the first things you see when you arrive at the hotel It really sets the stage for what you expect of the rooms restaurant and bar although I think the rooms restaurant and bar are all in significantly better shape than the lobby Youd think theyd keep things looking nice Instead it looked like wall and floor coverings and furniture had not been touched in a few years Doormen did a nice job getting us transportation and loaning us umbrellas as we headed out in the rain Service in the bar was acceptable I left  Thompson disappointed Not b/c it was a bad stay but b/c I was expecting something just a little nicer hipper and more special When I go back I will either save a few bucks and stay at the SoHo Grand or splurge a few bucks and stay at The Mercer in the hopes of getting the experience I was hoping for at  Thompson', 'May   \tNothing special\tIve just returned from a weekend at  Thompson from my husband and to be honest we were a little disappointedThe roof terrace was closed for refurb opening sometime later in May not a huge issue but a shameFirstly we had originally booked a room that was  up from a standard When we arrived in our room i was really shocked as to how small it was - you couldnt swing a cat The room was quite drab with no character whatsover We stayed in that room for  night then upgraded to a bigger room Much more spacious but again I dont think it was value for money This is a no frills hotel as far as Im concerned There are many more boutique hotels in NYC that would offer much moreLocation is great We ate in the restaurant Great food but i felt they rushed us to be honestBit of a hit and miss too with the staff I called up at am for some tampax the receptionist said shed get back to me never did I just thought a phone call even to say they couldnt help would have been nice We only stayed in the bar for about  minutes It was really loud and buzzy but cant really comment further than thatSome areas of the hotel are shabby tooToilets flush is so loud that it sounds like the loo is going to take off!!! All in all not a hotel to rave on about I think id recommend it for dinner but not way would i ever stay there againHope this helps!', 'Apr   \tGood place to stay in New York\tThe  Thompson enjoys a good location which is relatively quick to reach by taxi from JFK (as compared to Midtown hotels for example) It is not in the middle of SoHo action which makes it a relatively quiet place Yet all the hot shopping / dining / drinking spots of SoHo are within walking distance as is a subway stationRooms are rather on the small side (but this is New York after all) and the views are far from great (especially if you dont have a room facing Thompson Street) There is free wi-fi internet access which is very convenient The design of the bathrooms is great and the bath amenities are goodService is okay as is dining The bar is pleasantOverall a nice place to stay with a rather residential feel I tend to think that prices are a little bit high for the product but again  this is New York so that I would consider that the value for money is okayAlthough maybe not my first choice in New York I would probably stay there again', 'Mar  \tGood Location\tI really like this Hotel nd visit good location with lots of bars and street cafes around Good cocktails in the bar in the Hotel and good service STAY HERE', 'Mar   \tExcellent\tEverything was wonderfulgreat location walking distance to all shops and amazing restaurants beautiful and spacious rooms everything we asked for was there within minutesWe only had breakfast there which the price was outrageous for coffe juice and muffin but other than that i would recommend the hotelBeautiful lobby and lounge downstairs very good staffEnjoy your stay', 'Jan   \tCouldnt use the bar !\t Thompson in NYC is an attractive hotel and the staff are stylish and attentive However when I stayed there in December one thing amazed mefor three of my four nights in the hotel the bar was closed to residents as it had been hired out for private parties If you wanted a drink you either had to sit in the lobby or the tiny bar of the restaurant downstairs"Completing the whole Thompson experience are the beautiful Thom bar and A"clearly this was an experience that i did not get When you are paying the best part of  per night you want to be able to drink in the bar To be told that it is owned by a seperate company is patheticif you dont control it take it off your website To add insult to injury they sent a bottle of average champagne to my roomof course in Soho that is exactly where you want to drinkin a room on your own!!!!In synopsis what a crap experience for your guestsworst of all there was no warning and when friends joined me for a drink i looked like a tit in that i could not drink in my own hotel', 'Jan   \tWhat a find!\tWOW! That is all I can say What a fabulous find in a great Soho Neighborhood The rooms were large clean and modern The staff was awesome! I was there with my Husband and  year old son on a last minute Holiday treat before heading back To CA We were going to stay close to JFK (only a  minute cab ride the next morning) but why this was a great idea and we will definately be back', 'Jan   \tLoved  Thompson\tI thought this boutique hotel was great Please take into account that I love boutique hotels and made it a mini hobby to stay at as many as I can I stayed in the Standard Room and I really enjoyed my stay The Front Desk was great I arrived early but there were no rooms ready so while I was off eating lunch they called me and told me they checked me in (it was around noon) and they were ready for me Also they gave me advice on reserving a table at the rooftop bar so I wouldnt be left standing if I didnt want to Sadly it was a breezy NYC summer night so it made the rooftop bar not so great The amenities were awesome They were by fresh The bathroom was fine Water pressure isnt that great but not a problem They turndown your beds daily and leave a brownie from The Fat Witch which is one of my fave brownie places in NYC They offer at turndown to fill your ice bucket etc Yes the room is small The smallest out of all the NYC hotels Ive been to up to that point but I usually get rooms with  double beds so the comparison is still difficult This was the beginning of my boutique hotel endeavors and the one I stayed at prior to this was Bryant Park I enjoyed  THompson much better and Im really a downtown girl rather than uptown so this fit me needs perfectly Since the bar is on the nd floor it can possibly be noisy but I think I was on the th floor or what not So it was quiet and peaceful for me I was also in the room right next to the elevator and never found it to be a problem', 'Jan   \tSleepless in Soho\tI just came back from a pretty terrible stay at this hotel fortunately only for one night One sleepless night that included crappy service that is I was in Soho with some friends celebrating a birthday and we opted to stay at T because of the proximity to our activities in/around the neighborhood I got a decent rate due to the season:  (tax incl) for a queen double My room was on the rd floor -- which I should have realized is right above the bar Ordinarily this may not even be a big deal save for the fact that at this hotel the bar was totally packed and they pump music until am Speaking of the bar what a nightmare We went down there for a drink before dinner and when the hostess was no where to be found we went in and encountered several empty tables with "reserved" signs on them Eventually she wandered out and rudely told us that we could stay there until pm but then shed need to kick us out That was at pm and she seemed exasperated when we said we were only having  drink We stopped by to see if we could get an after dinner reservation before we left and she stood there ignoring us while hanging up coats for a few minutes before I "interrupted" her Though we should have gone elsewhere we actually closed down the bar at the hotel which was okay given that had we chosen to go to bed we wouldnt have slept with the music going so loudly What really pod me however was that at am people started getting up and flushing toilets which sounded like they were right next to you The noise from these was amazingly loud and of course lasted through the morning Our friends on another floor said they were awoken by it as well and that it actually sounded amplified! I think their walls are made out of tissue paper and spit! Otherwise the hotel seemed okay Its not like you get much in NYC for your money The neighborhood is great The rooms are small but everything is brand new Theres a crappy flat panel tv on the dresser and a cd player/stereo in there too (BTW does anyone use cds anymore) The toiletries in the bathroom are pretty good The beds were pretty comfy with decent linens which obviously didnt make up for the no-sleep dilemma I should probably also mention that I was surprised at how clumsy and ill-trained the bellmen are Though they always seemed to have  guys on duty rarely were they around to open the door or help with bags They sure love tips though! ;^)During check-out I mentioned that the hotel was really loud and the desk clerk who also checked us in kind of snickered and said "Oh well you were right above the bar " Nice!I just glared out her and replied "Well you checked me into that room so you must have known that Regardless we closed down the bar that wasnt my issue Your walls are so thin that every time someone flushed the toilet it sounded as if I was in their bathroom with them"This was met with no response None whatsoever I mentioned that I was from DC and that they have another hotel opening to which she cheerily replied that yes they did Most hotels would offer something -- at least an apology when you told them your stay suckedOr maybe Im just used to good service', 'Jan   \tVery common place for a very high price\tThe location is really good but the hotel is so commonWe took a king deluxe room with a rate of  per night The Room was quite clean but very oldish and had nothing specialWhen you pay that price you expect a little bit more than that Last year we went to the Mercer wich is about the same price but much better and also in Soho', 'Jan   \tTerrible\tI was looking forward to staying at  Thompson because of the great location but certainly would not repeat that mistake again The tiny somewhat outdated room was like sleeping in an oven -  degrees with no way to adjust the temperature except opening the window and thereby introducing the scream of police cars etc off th Ave Staff was useless Easily one of the worst nights I have spent in a hotel anywhere in the world I left as soon as possible You would be a fool to choose this hotel Youd be better off gettting a bench in the park', 'Dec   \tGreat location great staff but a little worn\tWe stayed at  Thompson for a short Christmas get-away For Christmas shopping the hotels location in SoHo cannot be beat And for seeing all of the Holiday sites uptown there are several nearby subway stops As compared to its equivalents uptown the hotels SoHo location makes for a more relaxed and quiet stay The hotels staff is very accommodating and answered all of our questions The bellhops concierge and front desk persons all went above and beyond to be helpful Really cant say enough good things about them (but they really should get a vacation once in a while saw the same faces at all hours many days in a row) That all said absent a discount the hotels price is well beyond what is reasonable for a hotel that has not been recently updated The carpets are worn and although clean bear the marks of many many guests The one-pipe heating system makes for an almost uncomfortable stay if its unseasonably warm And the beds could be a little more plush However if you have a good discount the  Thompson is a lovely little hotel for the price', 'Dec   \tDelightful boutique hotel in the village\tNever having been to New York before we were faced with where to start We wanted to get a flavour for  -  days so wanted something central comfortable personable and reliable Trip Advisor reviews led us to  Thompson and the hotels website was attractive so we gave it a go We booked one of the executive rooms and was not disappointed given that the reviews led us to expect smaller rooms likely in need of a brush-up The journey from JFK was a flat  in a yellow cab and check in was fine The front desk looked a bit untidy but the young staff were friendly and cool The room was fine Crisp linens clean and tidy fresh The place has a really good bar Music is funky but not overly intrusive Great long island iced teas! We only used the restaurant for breakfast and we found this excellent I recommend the home made meusli Mostly very healthy options Service on the whole was professional unobtrusive The location is perfect for walking around Soho Grenwich Village Little Italy China Town and is about  minutes from the financial district / ground zero or depending on how many zillions of detours you make can stroll up th Avenue for all the hullaballoo of the big shops Well be back Warmly recommended', 'Dec   \tNot so luxe!\tThis property was a second choice to the Mercer which was full The  has been around sometime and the rooms show it I had a deluxe king room which was spacious but with a very small coat closet Bathrooms need to be updated and very basic Towels we thread bare and felt oh so Comfort Inn if you get my drift Amenities by Fresh were not replenished and limited The turn down service of Voss water and a brownie were a nice touch But did not make up for a rather "oldish" roomThe room had no writing desk but a large sofa and seater with a coffee table Although it did have a flat screen television it has not caught up with the wi fi must have making it cumbersome to plug into the the net with a plug tucked in the cornerAirconditioning felt so European -- that is since its winter its all heat! What happens if you want some cold I slept with the windows open (they open about  inches) I could not complain about the service The bellmen were very helpful (oh yes with large tips) and attentive The concierge abit snooty but passableIts all about location and the  fills that need But if you must be in Soho as I just love to be I would not stay again but make sure to book early for the Mercer', 'Dec  \tAwesome Stay\tHad a Christmas party nearby and decided to spend the night at this hotel to avoid having to make the commute home I really enjoyed the rooms amenities except for the price of course I guess this is the norm these days in NYC and it is nice to splurge once in a while I would definitely recommend this hotel as long as you can afford it', 'Nov   \tGreat hotel in a great location\tMy wife and I decided we wanted to visit New York for a little pre Christmas shopping  Thompson was recommended by a few friends searched the hotels website and thought it looked pretty neatlooked on TA and found a number of varying reviews decided that I would go on our friends recommendation and how glad I amThe first impression is that it is in a very quiet location I was glad of this after a couple of days fighting the crowds around Times Square the hotel staff were great from the check in to the delivery of luggage to our room we were on the th floor the room was great bigger than expected and well decrated even had a view from the windowMost days we were out early to do some sight seeing or more shopping but on our last morning we decded to have breakfast in our rooms the food was great and there was so much of it as usual for a Brit we ordered just a little too much but boy it was goodI will definately go back and stay here if you want to be in the middle of the bust area then this is not for you but if you want to be within a  minute subway ride of the main areas head for this hotel', 'Nov   \tPerfect again\tAfter making the huge mistake staying one night at Tribeca Grand we managed to book a King Deluxe room on the th floor and enjoy the rest of the week at this lovely hotel Its our second visit to  Thompson and after trying out few hotels in NYC this has become a favorite Friendly and helpful staff; service top notch; great rooms and bathrooms (yes you can hear the toilet flush from you neighbor and it can be a little annoying but it�s reasonable); chic bar; one of NYC best restaurants; outdoor service; rooftop bar; GREAT location � so all in all a perfect place to stay and enjoy NYC! No reason to look any further!', 'Oct   \tLove love love  Thompson!\tMy business partner and I stayed at  Thompson for  nights and we are really impressed by the service the architecture the food the bedstheres absolutely nothing to fault this hotel -although it took me a while to find the hair dryer;-)', 'Sep   \tNice Hotel but Check Your Credit Card\tHip comfortable hotel with friendly well-trained staff Rooms are small but well-appointed Free wireless was nice but there was no desk to work at so my laptop truly had to be a laptop A little hard for the business traveler The roof bar reserved for guests and their guests was a great place to hang out Location is great for Soho Tribeca downtown shopping eating and hanging out The only thing that marred my stay was a  charge to my credit card I received a week later in the mail for a "minibar" charge Since I did not use the minibar at all I called the reception and the staff person removed the charge (supposedly - Im waiting for confirmation that my credit card was credited) She did not apologize or say that it may have been their mistake leaving me with the feeling that she thought I was being dishonest Its too bad because a simple apology for the misunderstanding would have given them a loyal guest who travels to NYC often The whole thing leaves me with a bad feeling about the hotel which is disappointing since the stay itself was quite nice Check your credit card after you stay there!!', 'Sep   \tA cool and ultra trendy place to stay\tI stay here regularly on business I have to say that I always have an excellent experience The staff have always been extremely helpful and friendly nothing seems to be too much trouble The restaurant is fantastic and the food is delicious Room service is always prompt and on time and the roof top bar is a cool place to entertain with fantastic views of Manhattan I find the rooms more spacious than others I have stayed in and the beds are one of the most comfortable Ive ever slept in! Overall its probably one of the best hotels I stay in and I am extremely fussy when it comes to accommodation!', 'Sep  \tgreat location - terrific restaurant\tI would go back We just returned from a four night stay We had two rooms; a deluxe King and a deluxe double It is a little overpriced when you consider the size of the rooms but you are paying for the location which is unbeatable We liked the staff particularly Michael and thought the concierge staff was terrificThey were friendly and very helpful The restaurant Kittichai is excellent For breakfast I would recommend Balthazar at the corner of Crosby and SpringIt is an excellent break from the stuffier uptown hotelsJust make sure you bring your laptop The only internet access the hotel has is at the front desk and it is slowwww', 'Sep   \tNasty staff and noisy\tI stayed at the  Thompson for  nights I asked for a quiet room when I got to the front desk as there was a great deal of music noise in the lobby bar They selected a room and I stayed only a few minutes and went to dinner I returned to find the music blaring and the room moving with the music I called to the front desk and asked for another room There were none so they told me they could send up EAR PLUGS They had put me in a room right over the DJ and speakers They moved me the next day reluctantly and never apologized No one apologized and I think the woman at the front desk thought it was probably funny as I heard her giggling when I left I left a note for management and never heard from them', 'Sep  \tThe Truth about the  Thompson\tPlus: Great Location just steps from restaurants and shopping Beautiful rooftop bar with spectacular views Great restaurant in the hotel Showers are big and modern Beds are very very compfortableMinus: Rooftop bar staff all have attitudes and rarely smile (no joke) There is a two inch gap between your room door and the floor so late afternoon/early evening you can hear all types of noise in the hallways To the hotels credit they keep the housekeeping staff pretty quiet during the morning hours so its not too bad Concierge doesnt have a clue Recommends places that were "in" about  years ago If you want to get advice on new and fun places to hit just go up to the roof and talk to the locals (many of them have access to the bar with no membership but who cares)  The hotel is starting to look warn outThis is a cool place and I would stay again (but only in the mid to upper s/night', 'Aug   \tGreat neighborhood\tMy partner and I had a early morning flight into NY so when we got to the hotel our room was definitely not ready We didnt think it would be as it was pretty early The front desk was very courteous and said that they would hold our luggage and would call us on our cells as soon as it was ready Luckily the hotel is in a fantastic neighborhood with lots to see- lots of restaurants/ cafes & a ton of hip boutiques The hotel itself is very stylish There was a fashion shoot going on in the lobby our first morning The shower was a bit weird- the way it was designed allowed for water to get on the floor but I guess thats what towels are for-Our room didnt have a tub unfortunately- but when in NY who has time for a bath I guess The restaurant was nice- very swanky The waiter accomodated to our dietary requests nicely We ate early  so it was not packed but it is definitely a place to see and be seen The other people sitting near us were having some sort of fashion industry meeting- which kept us amused The only bad thing I could say about the hotel is the sound carrying problem that someone already mentioned We definitely heard people flushing their toilets/ and water thru the pipes which was a bit odd considering you are in such swanky surroundings Also- the doors slam if not shut properly so you constantly hear housekeeping and other guests slamming doors in the morning You get over it pretty quickly though considering its NY and you cant escape noise Again- great neighborhood Lots of things to do during the day-- and plenty of bars/ late night cafes near the hotel!', 'Aug   \tSuperb\tThis was the final hotel we stayed in on our round the world trip and was an excellent end to our travels The rooms are fantastic and we felt thoroughly spoilt by thehotel surroundings and great staff Having travelled to many other hotels around the globe I think we can safely say that this was our favourite hotel and we wed love to stay here again if we visit New York again in the future', 'Aug  \tGreat location good service average rooms\tWe stayed at  Thompson from a Thursday to a Sunday We had an early flight & arrived at am Our room happened to be ready which was a bonus The room itself was average small and slightly worn looking There were traces of the last guests - a letter left on the dresser water in the ice bucket but the bed appeared to have been changed & overall the room was very clean If you are planning to use the room for business there is no desk Our only major problem was the noise on the Saturday night Not the hotels fault - we happened to be next to a very rowdy room who was smashing doors & yelling most of the night As with most boutique hotels the sound proofing just isnt there & even during the other days & nights we could clearly hear flushing toilets in other rooms speaking & closing of doors The hotel is in a great location and the staff is exceptionally friendly Would we stay again For that price we will probably look for another hotel close by', 'Aug  \tStill a top choice\t used to be my favorite five years ago ans I had not been back since I was happily surprised by the addition of a great downstairs thai fusion restaurant and also by the ever happening friday night drinks on the roof topRooms ok though at bit small to my standards Staff is helpful but sometimes a bit posh for NY The concierge is very good to get you in the fashionnable spotsI also found a great guide book the "luxe guide" in that hoteL', 'Jul   \ttowels frayed n soiled and that was supposed to be clean\tmy husband n i planned a wonderful days stay in nyc over july th week and decided to stay at  thompson hotel in the heart of soho in nycsince reading reviews about it here n other sitesgreat location n funwell we booked directly with hotels website for a superior king roomupon checking in they first gave us a room small enough like the size of a dorm room in college with a bed that was a queen maybe were still not surewe kept bumping into each otherwe complained n said we booked for a king but they kept on insisting that was a kingwell i dont know who does the measuring but it aint a kingat their website the room stated that it is sq in size more like sqso small its like my walk in closets at homewell that same evening we decided that this is not working out with this hotel n they were not accommadating usso we just booked with expedia that evening at our fav hotel in nyc uptown with larger nicer rooms n amazing locationdefinetly cant recommend  thompson to anyoneterrible hoteltowels that were so frayed n soiled i was afraid it will fall apartterrible customer service super tiny rooms n very pricybut great locationin the heart of sohogave it two stars cause of the location n location only', 'Jun   \tPerfect Soho location\tPerfect location nice design excellent breakfast enjoyable small convenient rooms but smell of cigarette in a no smoking room well set bathroom good value for NYC good restaurant (you have to pay a  service charge if you are staying at the hotel and not worth the ) bar always closed for private parties staff at reception almost nice good concierge slow elevators because of the keys you need to use itDefinitely the best choice in the area', 'May   \tFantastic location - loved it\tMy husband and I stayed here as the first leg of our honeymoonId stayed here before on business (ie I wasnt paying) so it was a bit of a splurge as we normally stay at cheaper hotels in NYC (Washington Square Hotel)I booked through Quikbook and got it for almost half the advertised rack rate The King deluxe room is advertised on the hotels website for around  Were Brits and are a little intimidated by all the tipping that goes in the the USA but it was pretty painless here The bellboy greeted our car (tip) and another brought the bags up to the room (tip)The room was lovely very stylish not huge but hey its New York It had a sofa mini bar treats marble bathroom robes safe big bed with lovely soft pillows All the comforts The hotel was very quiet and you never really see anyone else aroundA lot of stars stay here we got our picture taken one evening leaving as the paparazzi were waiting for Kirsten Dunst who was staying there at the time There were fashion shoots happening in the (small) lobby and guest list queues waiting to go into the bar Talking about the bar the roof-top wasnt open (May) and the Thom bar on the first floor was pretty expensive and full of non-guests and wanabes I think theres better bars in walking distance to be honest so wouldnt hang out hereGreat location if you like being in the heart of Soho and Tribeca we walked to Bubbys Diner for breakfast and a great restaurant called Jane on West Houston for dinner I asked the concierge to make a dinner reservation one night and they are great - a card was put in my room stating the reservation and directions on how to get there We went to Public in the lower East Side and the food was lovelyThe turn-down service is cute bottle of water and a brownieIf you can get it for a good deal stay there Much better than staying uptown if you like neighbourhood restaurants and cool shopping', 'May   \tGreat but showing some wear\tMy wife and I have stayed at  Thompson two other times over the last four years Each time we stayed for about a week It had been about a year and a half since our last visit and we took advantage of a "good deal" on the basic queen room at  Well  doesnt get you much at all in NYC so we were thrilled to find a good deal And at  Thompson you do get a lot - attentive bellmen cool staff rooms where everything works great showers and a nice bathroom The Soho location cant be beatIn the past we always upgraded to a larger queen room It wasnt available for this visit and we sure missed it! It has more room an extra chair and a view to the front The standard queen (which is smaller) only has a rear building view and you get some noise from air vents from the building behind the hotel Our room was neat and clean but there were signs of wear The couch had a stain and some of the towels seem to be a bit old (They arent the same brand they used to have I used to think  Thompson had the thickest towels in NYC!) We also needed to call down for new shampoo and conditioner three out of seven days The lobby area is very worn looking with faded fabric pillows and carpeting I ordered a glass of wine on the rooftop lounge and the reusable plastic glass had a huge crack!Staying there for a week we had a lot of reasons to interact with the staff They were always attentive and friendly The bellmen were especially nice and greeted us each day Any requests we had with the front desk were addressed very quickly Everyone seems "on the ball"Its a pretty cool place and a great location But it isnt plush If you can get the premium queen and a room pretty high up I think you will enjoy it a lot My stay  months ago at the Soffitel the # ranked hotel on Tripadvisor in NYC wasnt as good as  Thompson In NYC I am always grateful for a room under  with a good staff a clean room and air conditioning and plumbing that work When you add its location it is hard to beat Now if they could just bring back those uber thick towels and refurbish the lobby', 'Mar  \tgreat location great restaurant mediocre hotel\t thompson is a trendy hotel in a superb location and a fantastic restaurant However the rooms are extremely small for the prices they charge Also they are now in need of renovation as the furniture is old and shabby The worst part of the hotel is the rd floor which is directly above the bar area and the noise can be heard in the room until  am If you must stay at this hotel - avoid the rd floor at all costs as you will not get any sleep Unfortunately noone warns you of this problem when you book the room but it should be known that the rd floor cannot be used as a hotel floor Great restaurant though and the location in Soho is close to everything', 'Feb   \tA so so Hotel in Soho New York\tI am just back from a  night stay in New York with my husband and  friends We were there to celebrate our friends th birthday We choseThe  Thompson for its reputatuion as a boutique hotel We knew it was expensive before going and naturally expected the service to match the price --it didnt The place and staff are trying so hard to be trendy that it is clear good customer care and service is not a job requirement The rooms probably very smart when first open are now a touch dull/shabbyand smallThe bar is a very popular night spot for local trendies and celebsit is a happening place but unfortunately hotel guests are not priority and in fact when we were there private parties meant we couldnt get into the bar and were actually asked to move from our seatsThe best thing about the hotel was its location but I dont think that is enough to encourage me to go back to it', 'Feb  \tGreat time at the Thompson\tBooked an excellent rate at the  Thompson through the Quikbook website for  days and had a fantastic timeLocation: excellent location really in the heart of Soho Possibly the Mercer hotel is better located but also far more expensiveVibe: the Vibe of the hotel is quite young with loud music etc On friday and saturday evenings the hotel lobby turns into a bar joining with its actual bar "thom bar" We liked this aspect of the hotel but you should eb aware of itService: as we met friends at the hotel who were travelling to new york from europe we made all of our luch and dinner reservations through the concierge about a month before we were due to arrive The Concierge was extremely helpful and knowledgeable about new york and added greatly to our wonderful experience of the big appleHaving said that you get the feeling that the large number of VERY young staff means that there is a bit more gloss than actual hotel experience going on hereRooms: stayed in a superior king room which was nicely appointed but could have been a tad larger considering its categoryBathroom: our room had a shower in teh bathtub and our friends had a shower only which may have been preferableNice Touches: Bottle of Voss water each evening along with a fudge cake was a nice touchHotel restaurant Kittichai has good asian food and is definately worth trying one evening', 'Jan  \tBoutique done right!\tMy wife and I where staying in the city for a family function and just came back from a  night stay at the hotel Unlike a lot of boutique hotels in the city the vibe of the  Thompson was different The lobby didnt feel like a nightclub that Phillipe Starck designed as most do The staff was very attentive to servicing the customer instead of trying to grab a modeling or acting job and amenities felt well placed and relevant The rooms albeit small (as most rooms in NYC are) where well appointed with fantastic toiletries min-bar delights and electronics The night housekeeping staff was even so kind to clean our room turn down the bed and replace all of the old towels while we where out to dinner in the city (We haphazardly left the do not disturb sign on the door) I will definetely stay when I get back as I finally found a hotel in the cty that I would like to frequent vs searching for that next place', 'Jan   \tGreat location beautiful restaurant awful service and organization\tWe booked our weekend stay at the  Thompson and requested a non-smoking room Upon arriving at the hotel I noticed that my room had an ashtray and I called down to the front desk to request for a non-smoking room They said that nothing on the reservation stated that we had in fact requested non-smoking and would only be able to switch us to a non-smoking room the following day (Our confirm clearly said "non-smoking") The hotel claims that when the hotel room is booked via outside reservation agents the request for non-smoking is not given to them After insisting multiple times that it was important to us and going down to the lobby with our confirmation as proof we finally got an upgrade for the night to a beautiful large suite Some complaints about the suite: the wireless Internet didnt work the TV in the bedroom refused to change channels and the toilets were so noisy they would have scared small children Upon checking out we found on our bill a  charge for the Ethernet cable they had provided us when the Wi Fi failed (We complained and didnt end up having to pay for it) Also upon checkout we were shocked to find a  charge for the minibar even though we hadnt used anything Word of warning: I had noticed in both rooms we stayed in (the suite and the regular room the next day) that the minibar did not have full inventory to begin with -- this was probably the source of the discrepancy Make sure the list provided in the minibar in fact matches the inventory because some of the items --- "Intimacy Kit" (++) and Tocca Candle () can run steepDisappointingly for such an expensive and "upscale" hotel the gym was located in the musty dark basement level and was a whopping x room It included  treadmills one bicycle and one step machine which when we were working out were all occupied Ventilation is minimal and there are no windows in the room When I returned home I realized that I had left my phone charger in the hotel room When I called to file a search request the front desk told me to call back the next day when housekeeping arrived No reassurance remorse or any sign of standard procedure here regarding lost items --- while this is acceptable behavior for a /night hotel in my mind it is not for a +/night hotel Overall the staff seemed to be hired for their looks not their commitment to quality service On the bright side the restaurant Kittichai is stunning and the food delicious The room service menu is abundant with Kittichai selections which is a delight The suite we had was gorgeous despite the technical difficulties we had The wonderful SoHo location may make this hotel a worthwhile stay although if youre looking for seamless -star hotel service that usually comes with this kind of price tag dont count on  Thompson to deliver', 'Jan   \tPerfect location\tWe stayed at  Thompson for a short week last summer and thoroughly enjoyed it Having never stayed at the hotel before we picked it based on a friends suggestions and its location as we knew we were spending most of our time in the areaThe location is one of the best considering the low number of hotels around Soho the hotel itself was nice - stylish and modern Staff was helpful the room was cozy but not very big I knew this beforehand so it wasnt a shock or anything The view on a higher floor was amazing and sounds from the street were surprisingly quiet dont know how theyd be on a lower levelMy only complaint is what others have mentioned plumping is oddly loud I could hear rather clearly when someone flushed a toilet in the room above also the room door was very poorly sealed (annoyingly common in hotels) so sound from the hallway was pretty loud luckily there wasnt a lot of movement thereOverall it was a very pleasant stay unfortunately we didnt have time to check the restaurant for other than breakfast which was good though and the decor there was really cool', 'Jan   \tBeautiful hotel killer restaurant dazed service\tIF you can get a good rate here  is your best boutique bet in NYC Even the tiny rooms are on the stylish relatively comfy side but Ive been upgraded a few times and the suites are great Lobby is cool and fun- bars a good scene (rooftop especially) - restaurant Kittichai is one of my favorite rooms anywhere and totally delicious You cannot beat the location- just off of bustling West Broadway so you dont step out into the madding SoHo crowds but close to everything I cant say that service really exists here but theyre not nasty or snotty just kind of dizzy and uninterested', 'Dec   \tA Perfect hotel Stay at the  Thompson\tMy girlfiriend and I just got back from New York The  Thompson was a great Hotel The Neighborhood is a perfect getaway in the city of New York The quiet street is also a plus The room was small  however I am told that all New York Hotel rooms are small The Room we got had no view which was a bummer but it was very quiet The staff was pretty friendly even in the hip bar/lounge on a Saturday night The outside patio was closed for the winter(bummer) The Flatscreen TV was great bed was comfy and cozy All in all it was great Stay I will be back', 'Dec   \tFreezing rooms\tThis property has a serious heating problem The room was so cold despite repeated compliants I eventually contracted a cold Decor was bland staff were unhelpful and the business centre consists of a laptop sitting on the front desk We had a much better and much hipper experience at Gramercy Park Hotel which scores poorer on Tripadvisor Will not be visiting  Thompson if Gramecy or any other hip hotel for that matter has room One very disappointed customer', 'Nov  \tGreat location\tMeant to write this earlier My stay at the  Thompson was for  nights early October Checked in early so I had a room with no view I agree with another review that said the plumbing was very noisy It was heard throughout the night when people got in bed late The gym was small and cramped with a few machines and you stare at mirrors or the small tv screes There are no disinfectant sprays but a water cooler is availaber The bar was great delicious cocktails Very mixed crowd on a Sunday night Most of the time the concierge was not there so the front desk took all the calls I borrowed a international transformer from them but it took them a long time to find someone available to bring it upstairs Other than that it can be difficult to find a taxi during dinner hours with all the shoppers finishing their trip in Soho', 'Nov   \tGreat room Soholocation but staff needs work\tchecked in to a clueless front desk that didnt know how to even work the computer They managed to work it out and got me to my room after a little confusion The room was actually great I was a little concerned after reading reviews but it was a nice size and comfortable It had a big flat screen tv and small couch in the corner I was there for work and wished it had a better work area but the small table and chair did the trick I called down to order room service and was told to call back later I did call back and ordered food was great and there in  min Like I said the hotel is good but the service is strangeThe Soho area is great for high end shopping but pretty quite during the day I found a great coffee place just up the street and their is Pizza on the corner The door men were not very helpfull with bags unless you were a  ft blond but they did give some good advice on where to eat etc The conciere is a joke and not much helpOn check out the had the wrong rate and it took them  min to figure out how to make a change They were confused again but I was not surprised as an extra note note my housekeeper each day was a fantastic romainian woman who said good morning every day folded anything I left out and volenteered to take my shoes to get them shined I would have hired her to take care of my house', 'Nov   \tEh It was just ok\tMy boyfriend and I stayed there this past weekend We arrived at the hotel a little early and was told the room wasn�t ready and to come back We were ok with this; after all we were early So we did We came back  minutes after the check in time and were told it still was not ready They suggested we go to the restaurant and have something to eat So we did- only to be told at the restaurant that they weren�t serving lunch anymore (Shouldn�t the person at the desk know that) So we went and sat in the lobby We thought it was odd that the staff was totally unmoved by the fact that our room wasn�t ready They just acted like it was totally normal Our room was finally ready  minutes after the stated time and we found it to be lackluster at best The "Superior Room King bedroom" was very small- probably the smallest hotel room Ive had There was room for the bed and not much more The room was also stuffy and hot The windows in our room did not open and the air conditioner did not work either It was unseasonably warm during our stay and it would have been lovely to have had the option of not sweating in the room The staff was not really interested in helping us- they really couldn�t have cared less about us When the time came for us to leave I called the front desk and asked for our car which was parked in their valet lot (the only option for parking) About  minutes later we checked out I went to the desk to pay the bill while my boyfriend went to wait for the car There was no store in the hotel but there was a number of delis around (it is after all new york) We had purchased a few bottles of water and juice for our room in order to avoid paying thru the nose for juice/water that had probably been in the mini bar for  months However at checkout I had to defend myself- they were insistent that we took something from the mini bar- but she was unable to tell me what that was I just checked my charge card- and have a mystery charge on there from the hotel for  Im sure Ill spend that and more in long distance fighting this petty charge Very frustratingWhat was even more frustrating however was waiting an additional  minutes for the car Despite calling and despite there being no one else waiting for a car- my boyfriend had to go back inside and ask again about the car So- for some reason it�s at least an hours wait for our car which has me wondering where on earth did our car spend the night Newark It�s a mediocre hotel at best but the problems we encountered and their indifferent staff had will likely prevent us from staying there again They just didn�t seem to have it together', 'Nov   \tBit of a disaster/Got better\tArrived to find the room with a bath and desk wed booked wasnt available but were told wed get it next day (we were staying for a week) So we take the smaller room Next day were told we can change mid afternoon Mid afternoon comes and goes I drop down to find out whats happening I tell a woman at the desk who tells another woman who goes whatever Now she doesnt know Im there but still An hour later Im shown to a room thats smaller than the one weve just left smells damp has a wet floor and joins to another room Someones playng rap next doorI dont even bother to unpackWhen my partner returns (shes out and made the booking in her name) she drops down to talk to the desk She gets a guy he gets us a new room Everything is fine except whatever doesnt even look at us for the rest of the weekThe new lobby bar looks good though Less of a scene going on', 'Nov   \tToo cool for school in Soho\t Thompson is a lovely hotel The sumptious yet minimalist decor was fab the room really large for NY and very comfortable with a huge bathroom filled with great goodies (all made by Fresh a very indulgent range that I subsequently purchased to remind me of my stay!)The Thom Bar is my favourite bar in the city it is dark moody achingly trendy and totally decadent (and of course the prices reflect that) but it really gave us the flavour of being in the thick of the worlds hippest city - fabulous!!There are two downsides for me - the bathroom plumbing is horrendous and it sounded like someone banging a crow bar against our cystern the other is purely personal When I visit NY a big part of my experience is to be woken by taxi horns and to fall out of your hotel in the morning and be surrounded by skyscrapers none of which you will find at  Thompson This however may be the very reason someone else may book this hotel as its in the heart of one of NYs funkiest areas but is very quiet especially at the weekendAll in all though would I stay again You bet your life I would!!', 'Sep   \tGo glam in NY\tI have just returned from NY where I stayed at  Thompson for  nights What a fab place and I really did feel at home The hotel is in a perfect location - lots of cool shops and restos The rooms are cosy and I felt at home - loved the cheeky brownie on your pillow at night - nice touch! Most of the staff were friendly Access to the roof top bar is a bonus - we swigged champagne and admired the views as well as the cute bar mangager All in all a good stay - I will be back soon', 'Sep   \tSoggy night\tWe needed a place for a one night stay in the Soho area The hotel looks nice and our room was nice; however when we returned from the reception my backpack which was on the floor in a corner was soaked through (luckily there wasnt much in it) - there was a leak under the carpet in the corner of the room and the carpet was all wet We called the management and they apologized but couldnt move us to another room and didnt offer any sort of compensation for the problem I expected better for the proce tag of this hotel', 'Sep  \tA Rare Luxury in NYC\tI just returned from my second stay at  Thom and it was just as enjoyable the second time When I arrived I was extremely surprised and impressed to find that Michael the doorman remembered me from my last visit some  months prior With a big smile and warm welcome he and his colleague Jordan took care of my car and bags and made me feel right at home I have been to many other boutique hotels in NY and more often than not they seem to think that a snooty aloof staff is somehow a mark of their exclusivity Not at  Thom where the staff are genuinely friendly and warm and helpful and welcoming a rare luxury in NYC The room was very nice understated in its modern design not trying too hard Little touches like heavy crystal drinking glasses a beautiful large flat-screen tv beautiful leather wall tiles and ultra-comfortable beds make the room warm and inviting An iron in the room would have been nice however The roofdeck is also a great amenity; hip scene with lots of sexy international types All in all I would definitely return to  Thom  in fact I promised Michael that I would Now I just have to hope that I can find a good rate on Quikbook when I return because the regular rates are a bit pricey', 'Sep   \tWill never go back\tMy husband and I stayed for two nights in this hotel and we were very dissapointed We had booked the room a month in advance and requested a non smoking room and what did we get a smoking roomjust great The room was stinking my husband called the reception to change the room and of course they were fullthe standard answer He then asked to speak to the manager on duty who implied that we had made the mistake and did not request non smoking and that she could not help us in any way The room was  a night this must pay for the trendy uniforms the staff were wearingsurely not for the managers salary After a heated converstion miracously they found another roomwhats the chances eh Why could they not have just done that in the first place We had dinner there as it was now pm and after dinner we went to the bar We were met at the bar door by another ex model who asked if we had requested a seat in the bar We had no idea such a thing was needed we informed her that we were residents but hey honot good enough There was a large table empty and when we pointed this out we were informed that it was kept vacant incase a "VIP" should arrive not for the likes of usI love good looking hotels and good looking people but this hotel was just too shallow for me Will never return to  Thompson', 'Aug   \tGreat but not fantastic!\tJust returned from a three night stay in a King Suite at  Thompson (booked on Quikbook) We were at first slightly surprised to be checking in at the front desk which seemed to be in the middle of the bar area and very loud But we had a room on th floor which was quiet (relative to NY) despite being across from the elevator and facing the street King Suite was not much of a suite as it only accommodated a small sitting area just adequate for a sofa and table in addition to the bedroom However we loved the balcony which was the length of the living room and bedroom we never used the A/C as we could open balcony door in both rooms Bathroom was very disappointing for a hotel of this standard (no storage place music or TV in the bathroom) Very little storage place in the room for clothes Overall the room was finished to a low standard with IKEA quality furniture The hotel personnel was very friendly at all times and the concierge was helpful at printing from the web once he was not familiar with the location himself We visited the rooftop lounge twice which had a nice view but terrible service Location is fantastic! I would not mind staying at  Thompson again however given the shortcomings listed above and that this is not the only boutique hotel in NY I will try to stay at a different hotel next time', 'Jul   \tNot bad- but sparse for the price\tI recently spent a weekend at  Thompson When I lived in NY I spent alot of time at the bar there so I knew what to expect as far as a the vibe and the location The hotel definitely does not disappoint in that regard The problem I had was with the room itself I booked a king suite and even with a significant discount from Quikbook the room was still very expensive in addition to being quite small I typically stay uptown and for only a little more you can stay in a suite at the Peninsula with far superior space service and amenities Overall  Thompson was fun but not worth the price Plus they really need to renovate the rooms', 'Jul  \tWonderfulPerfect Location\tThis was me and my husbands first time visiting New York We were unsure of where to stay We just knew we wanted to be close to restaurants and shopping EVERYONE walks in New York So put your walking shoes on When we arrived at  Thompson I was extremely impressed This boutique hotel is super sheek and elegant The service was magnificent The location is PERFECT Its close to everything When you a walk out of the hotel there are boutiques everywhere and a ton of eating places The hotel is only a couple of blocks away from Broadway where a lot of the major clothing and shoe stores are located We could not have a picked a more perfect hotel There is also a roof top bar that is ultra hip and has a beautiful view of the city When we return to New York we will certainly stay here again Also the rooms are pretty pricey but we got a good deal by booking it on Quickbook It cut the price of the room in half', 'Jul  \tGlamorous boutique hotel great service top location\tYou can spend a lot of money on a hotel that cliams to be an unber cool boutique hotel in downtown manhattan and be very disappointed Whilst  Thompson is not cheap you do get good value We booked ahead of time and got a deal on a room that was much bigger than the normal shoe box you get in major cities The decor is very cool and up to the minute Big bathroom with delicious products Great food from room service Impeccable service from the staff The big selling point in the summer is the stunning roof terrace bar which is very comfortable intimate and has amazing views of the manhattan skyline The hotel is in a fantatstic location a couple of blocks from broadway in the heart of the lively SoHo district', 'Jul  \tGreat Location Disappointed with Service\tMy wife and I booked a room at  Thompson to celebrate our one year anniversary I must first say that we were looking for a place in the heart of the village and it will be tough to beat the location and atmosphere of  Thompson My main grievance comes with the staff We had booked a King Deluxe smoking room for the night We checked in (they did mention Happy Anniversary) and were shown to our room The hardwood floors and bathroom were great We right away noticed it was not a smoking room so I called the front desk to confirm They relayed to us that in fact it was not a smoking room but they would send someone up right away with keys to our new room When we entered the new room I was shocked No hard wood floors tiny bathroom tiny room I asked if it was in fact a King Deluxe room and they said they had none of those available in smoking I was a little disappointed what happened to the room I had booked did they give it away I was told we were moved to a lower level room due to availability I then mentioned that there must be a rate differance since it was a lower level room and I was given no cooperation on this and my request for an explanation was denied as they danced around the reason I had in my hand proof of a guarenteed King Deluxe Smoking room I ended up paying that rate for a Queen Superior room Most days I would have let it slide but on my anniversary I was dissapointedAs stated before the location is wonderful and right smack in the middle of the village close to everything I have stayed in many hotels in NYC and this was very disappointing in terms of service Next time I will stay in the Mercer or SoHo Grand I have stayed in both before and regret trying out  Thompson on such a special night You may enjoy the roof top bar it was nice for a drink or tow bu the heartbeat of the village is down on the street not in the "members and gusest only" rooftop bar You may find you check in on a day where the staff is on top of their game but at those prices they should be on top of their game everytime every guest especially those celebrating special occasions You will be guarenteed service each and every time at the other two village hotels mentioned above', 'Jul  \tFantastic location restaurant\tVery luxurious primely located hotel plum in the middle of Soho - great restaurants abound (including the one on site!) and even better shopping! Very pricey but worth it for a splurge on a night or two - cramped rooms as is typical of that area - but modernly decorated and the service is fantastic - I pinched a nerve in my back an hour before I was due to leave the hotel and the city and the concierge made a plan faster than lightning booked me into a nearby spa for emergency massage and called a taxi for me Really was impressed - and if it wasnt for her Id have had a nightmarish  hour flight home! Very cool place day of arrival Vogue was executing a fashion shoot in the foyer - you know youre in new york :)', 'Jul  \tDiamond in Soho\t Thompson is a great hotel The rooms while small (most hotel rooms in NYC are small anyway) are well appointed and comfortable Each room has a nice flat panel television a comfotable bed and an excellent bathroom My only complaint is that rooms are given out based upon when you checked in (unless you reserve a suite); therefore you could feasibly get stuck in a smoking roombut it is not that badOne of the best features of this hotel is its bars The rooftop bar is absolutely fabulous!! Unbelievable views and great drinks As they sayit is "the place to see and be seen" Try their mixed berry MohitoAnother benefit of this hotel is that it is centrally located in Soho Bars and restaurants are at your fingertipsThe staff is very friendly They helped me out with a variety of issuesI would definately stay at this hotel again I had a wonderful stay', 'Jul  \tthumbs up across the board\tWe live in NJ and stay in the city from time-to-time to get some time away from the kids We usually stay at a different place each time Soho Grand Righa Royale This was the first time at  Thompson We paid /nt for a King Deluxe (room #) Room was of a decent size (for NYC "boutique) with enough room for a sofa with coffee table lounge chair and work desk Great bathroom (though no bath tub) Good size and very clean Overall everything was super clean and well keptStaff was great Professional courteous yet approachable and "real" Not pulling a muscle to push that elite vibeLocation is perfect In the middle of SOHO on a quiet blockBoth the restaurant (Kittichai) and nd floor bar were top notch Restaurant was actually very reasonably priced cant say the same for the bar but both delivered great experiencesOverall we will stay there each time we go to the city I was just very comfortable with every aspect of the stay Unlike lots of boutique hotels nowadays that deliver an inconsistent experience  Thompson pulled it off', 'Jun  \tcool hotel great service\tStayed for a long weekend in a deluxe king size room and thoroughly enjoyed everything about it We arrived early and found we could check in without delay Our room was of a good size for New York and the only small criticism was a couple of cigarette burns on the carpet However everything else was of a high standard with a smart bathroom and the bed was extremely comfortableWe had reserved a table in the hotel restaurant for our first night and this was confirmed to us on check in The meal itself was excellent as was the service In fact we found the service to be second to none throughout our stay from all of the staff and could not fault this at all At night we came back to the room to find the bed turned down and a plate of miniature pastries and brownies together with bottled water and ice left for usThe two bars in the hotel the Thom Bar and Rooftop were both great and we spent most time in the Thom Bar which was always busy with a cool vibe My wife also took a particular liking to the Lychee martinis which are something of a speciality hereAll in all we had a great stay and would definitely return', 'May  \tSuper Cool  Thompson\tMy fiance and I stayed  nights in the  Thompson in the last week in May  and it is definitely the place to beWe stayed in a deluxe double which was comfortable and clean with a massive flat screen TV fully stocked mini bar and some lovely toiletries in the bathroomThe hotel has a guests only roof top bar which has some fantastic views over the Manhattan skyline You can clearly see the Empire State building and watching the sunset from here is truly idyllic The hotel is slap bang in the middle of Soho which is teeming with trendy bars resturants and boutique shops It is also within walking distance of the Spring Street subway and Broadway and the shopping is great so have your credit card handy!This hotel however will always have a special place in my heart as my boyfriend chose the hotels roof top bar to propose to me The hotel staff who were in on the secret were great They brought champagne and generally treated us like royalty We finished our evening in a small resturant across the street from the hotel called the Country Cafe The lady who ran the place was lovely and when she heard our news she promptly brought more champagne!The concierge service downstairs was invaluable as after a hard days shopping you can forget wading through the guide book for a nice place to eat They can recommend some great local places and fill you in whats happening locally They also helped us out with transport back to the airportThe hotel also has its own resturant but we did not eat here It also has a bar called Thom which is open to the public and is supposed to be very highly rated (we didnt actually go as we spent our evenings on the roof top)No breakfast included in the price but there are delis a plenty in the local area and a great pizza place Bens Pizza at the top of the streetA great place to stay', 'Mar  \tFantastic hotel great location!\tMy husband and I just returned from a long weekend in New York and a fantastic stay at  Thompson I cant rate it highly enough! The staff were great and very helpful and our room was fantastic and ready for us when we arrived on Thursday morning We had dinner at Kittichai on our first night (try the chocolate ribs!) which was delicious We had never been to NY before and the location of the hotel was so perfect close to all the great shops and some fantastic restaurants We cant wait to go back to  Thompson and are hoping to make it an annual event we really wouldnt consider staying anywhere else!', 'Feb  \tFunky cool if you have a few bucks to spend\tI have to admit that I was a little turned off by the fact that we had to wait for our room to be ready (at pm at night) and being told that we were being given a free upgrade which turned out to be false Add to that we had a room that smelled like smoke all night long (it was a non-smoking room but must have been beside a smoking room) and I probably wouldnt go back to this hotel for its price (nearly  Canadian with taxes)All the bad out of the way now I have to say this hotel has got it all if you dont mind the price The rooms are incredible We love the flat screen tv comfy bed and stylish bathroom The lounge is so hot and trendy we felt like celebs having some pre-dinner appetizers and drinks The food by the way is out of this world there too!! Breakfast in the restaurant was top notch Cant complain about atmosphere location (soho!) nor the food', 'Jan  \tgreat location but\tExcellent concierge teamRooms a little shabier this time round A non- matching and badly marked chest of drawers seemed at odds with the design focus to which the welcome pack alluded Maintaining the design focus is a challenge which needs continuing investment and it is not clear whether this is recognisedReturning to the room at pm and after pm to find the room unmade was disappointing Reception seemed surprised I found this substandard The only staff visit to the room was to check the minibar which seemed a misplaced service priority Having a room prepared before dark does not seem an excessive requirement particularly when vacant since early morningThe fact that I have not received a reply to my note to the manager makes me question whether feedback is valued or whether it is perceived to be important to say that it isAt just under USD per night it could have been better The reviewer who paid USD got the bargain', 'Jan  \tOverall Great Stay\tStayed  nights in mid December in what seemed to be pre-holiday peak season Deluxe King ran - per night WHAT I LIKED: Friendly seemingly genuine service There is a hip attitude pervading the place as evidenced with the photo shoot occurring in the bar upon our arrival but we were almost always greeted with warm smiles and very friendly service The one exception that comes to mind was the concierge desk; they seemed disorganized and hassled and offered curt responses to requests Just avoid themI like smaller sized properties and this was just perfect in that regard I also liked the residential feel to the place; it was like staying at a hip friends pied a terre Room was thoughtfully designed and reasonably sized Good-sized well-designed marble bathroom with solid water pressure and temperature regulation Bed was very comfortable but wouldnt call it memorable Sheets may be Frette but really just standard hotel line with a few noticable repairs Towels were pretty standard and not Frette Twice a day service kept towels replenished and room in order but they were slightly skimped on Fresh sugar toiletriesDidnt eat at the propertytoo many good options nearby Of note is that Aquagrill is VERY near And so are Kees Chocolates!Fantastic location for shopping and exploring SOHO is in many ways one big mall which sounds kind of sad but its not that badWHAT I DIDNT LIKE:Room was more skuffed up than I would have liked Although room  was relatively quiet imperfect seal of windows let it a bit of noise Spot on chair and marks on furniture were too noticeable Although visually appealing some furnishing were of so-so quality but certainly not as bad as W chainLocation not great for finding available taxis easily Consider car service Several Spring St subway stations are nearby as is Dean and Deluca which is greatAll in all I would stay here again at a better rate Perhaps need to try Mercer for comparison', 'Dec  \tBest in Soho / the price of Mercer!\tI was skeptical but the staff service and GREAT beds won me over I paid  on a holiday special and got upgraded on check-in to a Deluxe King First of all let me say that I am young and supposedly hip that is to say I am Jason Pomeranc (thats Pomerantz)s key demographic That settled Mr Pomerancs people know what they are doing My stay at  Thompson kicked off what turned out to be the better part of a long weekend in New York during the transit strike I stayed at two other hotels my usual Westin Essex House and the Sheraton New York for the last (emergency) night I had just spent a week in Canada so I was a bit weary of hotel-hopping From the moment I arrived at  Thom I was treated like family Check in was a breeze and considering I had a ton of luggage from my weeks travels to bring in the bellman was as cool as could be I only detected an air of snobbery on one of the bellmen who thankfully was pretending to be uninterested in another set of guests I have a sinking feeling that during a certain time of year they hire a number of people who cant help having a certain attitude that tends to put off some guests Moving onMy room # on the ninth floor faced east toward Soho as all the Deluxe Kings do The dark hardwood floors and stark furniture give the room a loft feel especially when you open the windows and let the wind blow the curtains My first gripe was practical: there isnt enough darn closet space! My closet must have been on a structural column or something because there wasnt one but two areas where it was about " deep - barely enough room for a hanging suitcase and clothes and two hotel bathrobes The king bed was great just a massive white cloud ready for the magic to happen on its extremely comfortable mattress The slick " plasma screen TV came equipped with a DVD player and separate aiwa CD stereo and they even gave me a cable to connect my laptop to the TV speakers so I could play whatever music I wanted This is something they wouldnt do at any of the other hotels I stayed at this trip As for the restwellthe "couch" made a nice luggage bench and the big leather chair had no desk so it became a clothes hangar Ah well the bed made up for either The bathroom with its black-marble walls looked nice but was just a basic showeralthough the shampoo by fresh was very good All in all the room was beautiful but I would have added a sexy Aeron chair and a good working desk I could definitely live full-time in one of these rooms One evening when I wanted to dine in my room but not pay room service over-prices the front desk gladly gave me a laminated menu book of all local restaurants that deliver In the case that a restaurant didnt deliver I was gladly told that they would send someone to pick anything up in the neighborhood Now that I havent seen in a hotel before This place surprised me The public areas are well designed and well-kept (although I didn not try the bar and restaurant) the rooms are classic SoHo and the service is r e a lall these factors make  Thompson an ideal bet especially if you can get a rate under  If they charge you over - Id really consider splurging ont the Mercer', 'Dec  \tIt might be marvellous but theres something in the detail\tLovely quiet and well designed rooms (though the usual lack of attention to details - scuff marks on the walls stains on carpets and furnishings - so hey everyone theres a business here for hotel detailing because so few places do it!) excellent service and a great location But for the price you would expect that rooms would be pristine', 'Dec  \tSo-So in SOHO\tIn a city where you can  a night for a bunk bed value for money is always pot luck in New York Yet we still had high hopes when we decided to splash out on a  room at  Thompson for our weekend away Entering the lobby we were greeted by a mysterious smell that seemed to be a mixture of body odour and alcohol that may have wafted in from the hotel bar At check-in the staff were extremely friendly courteous and welcoming as we were informed that due to a number of late check-outs that our room wasnt ready but a complimentary drink kept us happy during the half hour waitOur room was a superior queen located on the rd floor which although very clean and well-maintained was very cosy It was also not that well insulated as we later found out when the DJ started in the bar directly below us The heating/cooling problem often mentioned in other reviews was also apparent with a delicate balance being struck with a partially opened window to avoid dehydrationWe both sampled from the room service menu throughout the stay and while the food from the in-house restaurant was very nice we were shocked to find that after adding an  gratuity and a  delivery charge the bill still had space left for our own tip something I have never experienced in any other hotel I have visited After spending  per night we were also surprised that breakfast was an extra and the novelty of a Dean & Deluca stocked minibar certainly wears off when you could walk two blocks to the actual store and pay half the price Thompson is a sleek hotel in a great SOHO location with very friendly staff however when it comes to value for money it left a lot to be desired', 'Dec  \tOne nights stay\tStayed one cold night in December Room was nice and well decorated with a fancy shower but no tub Lobby and bar were really nice the room came close but was relatively small and unfortunately was supposed to be non-smoking but from the burns on the floor and the smell on the phone was obviously for smoking A bit noisy too caused by an adjacent occupant Overall pretty good', 'Dec  \tCool Thompson\tJust returned from a  night stay arrived to find a full on Vogue photo-shoot taking place - its that sort of place!! Our room on the th floor was well proportioned and was quiet our only criticism was that we only had a shower unfortunately no bathWhilst the Thompson has a cool vibe it is not a cold unwelcoming place the staff are friendly and the service was particularly good in the Thom Bar We had previuosly stayed in large uptown hotels this is the complete opposite - we loved exploring SOHO and surrounding areas PS A few doors up from the hotel is the Thompson Cafe(not related to hotel) it is small quaint and great for a latte breakfast or a light lunch', 'Nov  \tOutstanding!!\tMy wife and i recently stayed at the property(albeit one night) It was recommended by a friend and we were glad we did From the time of our EARLY check-in on a Saturday during a busy weekend in late November to the time of checkout everything was wonderful I found the staff to be over-the-top nice and considering my MANY trips to the city I found it most unusual I dont think we ever touched a bag or opened a door the ENTIRE time They also proceeded to send us up a comp chilled bottle of FINE sake And about an hour later a chilled comp bottle of Vos water and about the time we were talking about that there came ANOTHER knock at the door with some amazing sweets and a menu of their restaurant (definately a must try) So anyone related to  Thompson reading thisGREAT JOB!we WILL returnPS Thanks Martin', 'Nov  \tAverage\tLots of positives - bathrooms are fantastic staff were very very helpful bar was great free wireless and a great location But we had problems with the aircon as it has been switched off for the Fall and Winter but we were staying in early November during a very warm spell For one night it was too hot to sleep and we were considering checking out It was only after we (and others) complained enough times that the aircon was switched back on The room was also very small and painted beige so it didnt look a lot different to a cheap motel room The walls were also very thin Another disappointment was the roof top bar which is closed for the Fall and the Winter even though the weather was very warm', 'Nov  \ta gem!\tJust had a quick trip to NYC busy with appointments rendezvous and shoppingfound  Thompson to be a wonderful oasis It has a calm and quiet feel in a bustling neighbourhood with great restaurants and shops in abundance just steps awaylove the area!The staff fom beginning to end were friendly helpful and ever-smilingdidnt see a bit of the "too cool" commented on in another reviewWe were more than pleasantly surpised by an upgrade to a luxurious suite with a terrace with breathtaking viewsI cant comment on other rooms/sizes etc but must say that this was beautifully appointedspare but comfortable I would assume that all bathrooms have the same lovely products good and plentiful towels thick robesbed linens by Frette There were gorgeous fresh flowers throughout the suiteand I saw a cart in the hallwayfilled with vases of fresh orchids making deliveries to other roomsRoom service was prompt on one occasion and rather slow on another but staff were extremely apologeticbusy breakfast hour The appetizers available from their restaurant were deliciousunusual and arrived piping hot and nicely presentedbreakfast was more on the ordinary side but fresh and again nicely presentedId happily stay here again!', 'Oct  \tVery pleasant!\tWe just returned from a  day stay at  Thompson and we loved it ! Our deluxe king room was quite spacious nicely furnished and had an incredibly comfortable bed Staff was extremely friendly helpful and efficient We had dinner twice in our room and once at Kittichai and the dishes were always delicious All in all everything was perfect But when I pay  /night this is also what I expect  Thompson is a really great place to stay downtown (better than the Mercer where we stayed last year)', 'Aug  \tA Great Experience\tWe just returned from a  day break at  Thompson Last year we stayed at the Hudson where I can testify that the rooms are really really small You coudnt swing a cat in them let alone store your luggage! You get what you pay for I know but the rooms at  Thompson were great (We paid  dollars a night) Rooms were large spacious with a great bathroom - all in all a pleasure to stay in The location of the hotel couldnt be better for being in the heart of it and wandering around trying all the local bars restaurants and shopping without having to rely on cabs or the subway I also thought the decor was in line with what you would expect of a luxury * plus hotel It was very tastefully furnished in a dark wood/oriental style with great design touches such as the s Ericofons everywhere and gorgeous floral displays We had plenty of Mojitos in Thoms Bar and up on the roof terrace as the weather was HOT We also dined at Kittichai more than once - the monkfish curry was amazing! All in all the service was great and friendly enough for us The only downside I thought was that because the general public visit the bars as much as the residents on  or  nights of our stay the roof terrace and/or Thoms Bar were closed for Private Parties leaving hotel guests to sit and drink in the foyer They may have opened up later but we didnt wait around to find out All in all though a great place in the heart of Soho and I would recommend a short break here', 'Aug  \tCool Calm and Collected\tIf you want to stay downtown but apart from Wall Street you do not have many choices  Thompson is one of the best Located in the heart of Soho but on a fairly quiet street this hotel gives you a certain "zen" hotel experience The rooms are designed with panache and the bar and restaurant have become local scenes The service while somewhat aloof is very professional and competent  Thompson is an excellent downtown hotel experience especially if you want to hang with the Euro hip', 'Aug  \tHad a GREAT stay Not perfect but great\tMy wife and I had an excellent  day stay at  Thompson We paid a rate of /night via Quickbook and got every pennys worthThe front desk staff was bright and friendlythe concierge cheerful and well informedand the bell staff prompt and efficientThe first  days were practically flawlessOur room was just as hip and stylish as youd expect in a hotel of this flavorand was roomy by NY standards (just about the size of a regular room in most areas of the country) The bed and linens were outstanding! The bathroom was spacious clean and well appointedWe made a quick trip up to the rooftop bar which was very vibey with a nice view We didnt eat at the hotels Thai restaurant but it was packed nightly with quite a posh crowdArguably the Thompsons best attribute is its location! We love Soho and the Thompson is steps away from anything and everything of interest in the area (Noho/Nolita/Greenwich Village/Canal St/Little Italy/Chinatown) yet feels slightly removed from all the hustle and bustleThere was really only one negative in our  Thompson experience On our last morning there we woke up to an inordinate amount of banging and clanging by the housekeeping staff This was at about :am We were annoyed but it didnt significantly taint our overall experience Thompson has definitely become our Soho headquarters and were looking forward to our next stay!', 'Jul   \tGreat boutique hotel\tRecently stayed at  Thompson for business and pleasure It is well located in Soho and my room was more than adequate Dinner at the hotels restaurant was delicious and provided great people watching I found the staff throughout the hotel to be quite friendly and helpful The only reason I did not rate this as an "Excellent" hotel is that it has no business center at all Also my room did not have a tub Between the Soho Grand and  Thompson I would choose whichever hotel gives you a better price; they are both great hotels', 'Jun  \tA complete disappointment\tOur  day stay was to celebrate our first wedding anniversary and to round off a  week stay in the USA Feel utterly ripped off and totally regret choosing the hotel The only positive thing we felt about it was the location which was fantasticIssue :Took ages to check in a very luke warm welcome Wed been so excited about staying there and this reception dampened our spirits somewhatIssue : We decided to splash out and stay in one of the so-called larger rooms at  per night which was one of the smallest rooms Ive ever stayed in We had to store our suitcases elsewhere as they wouldnt fit in the room That was after the wrong cases were delivered to our roomIssue : Very hot room which was confusing as the hotel had air-conditioning We had to phone down and ask someone why it was so hot "oh yeah thats because the air com system has blown out it might be fixed later" Interesting that no-one had told us this when we checked in The air con started working about  hours laterIssue : This is a big one and one which we pointed out to the staff On our second day we waited about  minutes for the elevator to take us from the th floor to street level Giving up on waiting we decided to walk down the fire escape which wasnt a big problem until we hit the nd floor and could go no further as there was a pile of furniture blocking our path Undeterred we walked back up a floor and found another fire escape on the other side of the building Alas on the nd floor this was stacked up with crates Which we had to lift up and move to get out Really glad there wasnt a fire or we would have all been in trouble The hotel were acting illegally by blocking these fire escapes and I was disgusted by their lack of consideration for guests Issue :Just a general note on the tedious staff and their too cool for school attitude got very boring after a while and made our stay uncomfortable We had a fantastic time in NY but felt absolutely ripped off we paid  per night and had a thoroughly annoying experience Its not even that exciting as a style hotel and were stayed at enough of these in our time to have a pretty good benchmark', 'Jun  \tImpressed\tGreat little hotel on a quiet street in Soho Gorgeous room got upgraded to a King Bathroom sumptuous and slick Great view both in the room and via the skyline cam on the flatscreen TV Staff with the exception of just one chilly front desk clerk was friendly and helpful Rooftop bar was gorgeous and fun Only one negative: very loud toilets Irritating day and especially night I would stay there again and plan to in the coming weeks', 'Jun  \tWhat a hotel\tI read some reviews posted about this hotel before we left but after we had booked that almost made me want to cancel I�M SO GLAD I DIDN�T! This hotel is a hive of activity and the roof top bar / sun lounge is something to behold but the guest rooms are only accessible via your room card so they stay safe and quiet Location is great for soho and taxis are easy to come by to go �uptown� Coming from London and with the strong exchange rate the prices are acceptable and the staff are not rude (as I had read elsewhere) rather helpful and knowledgeable In all a really great location if you don�t want the hustle and bustle of staying on th and keeps the great atmosphere of soho', 'Jun  \tNice but expensive\tJust got back from a weekend at  Thompson I was quite satisfied with the hotel but I would not call it a great value The entrance and lobby are lovely but the rooms are very small The sofa and chair look a little comical in such a small space The location was great Restaurant Barolo on the same block was fabulous!The concierge was very helpful If  is no concern I would recommend this', 'May  \tway overrated\tMy family stayed at  Thompson after hearing from everyone it was a great hotel and the best place to stay downtown very chic and cool Wow we were sooo underwhelmed Our rooms were tiny with no amenities to speak of The view of a brick wall was less than stunning and the comfort level all in all average at best I had stayed at the Gaansevort a year ago and would recommend it over  Thompson One day my daughter and I were asked to leave the lobby at pm because there was a private party We couldnt go in the lobby! The staff was nice that is the only thing about the hotel that was good I guess if I was Russell Crowe I could get a great room  I cant tell you enough how uncool this cool hotel is', 'May  \ta sanctuary in the city\tFrom the moment you pull up to the entrance of  thompson you know you will not be disappointed Upon entering the hotel we were greeted by a very friendly and professional doormanThe entrance can be a little confusing because there are  lobbies The ground floor had these lovely fragrant votive candles The young lady who greeted us here was also very polite and directed us to the "check-in" lobby located one floor up The room itself was heavenly If you are used to NY standards with regards to space then you will not be disappointed If you are someone who loves large rooms then you may want to find another hotel We found the room sufficient It was a King superior room which we got for /night - a total steal! The only down side was that the roof top lounge was not open because the weather was not warm enough and there were some renovations taking place None of which bothered us at allAlso the bathroom was spectacular - even took digital pictures of it so I could redo my own personal restroom at homeThe lounge down stairs was also very nice It was very mellow more of either a pre or post party place to have a drinkFor a place that was so trendy it had no attitude problem like most of the other NY hotels (The front desk staff brought me a new toothbrush when i told them i forgot mine) They were also helpful in recommending a nice massage parlour and made the booking themselvesBesides all that the hotel is located in the best part of the city I have lived in Manhattan and if I could ever afford it I would live in Soho! It is close to lots of restaurants and boutiques And its just a beautiful area to walk around If you have never been to NY then this place will give you the best opinion of the cityYou cant go wrong with this place - seriously', 'May  \tExcellent location great Hotel\tAfter an initial mix up on arrival they only had us booked for one night and seemed fairly adamant on having us stay for  night despite our email confirmation for  nights (from Jan ) we were then given the wrong room ( beds slightly smaller than doubles) the assistant manager arranged our booked room a King Deluxe for the following  nights deducted  off our bill and sent up a bottle of champagne to our room a nice touch although we would have rather had it right from the start the bar is a really cool place to be and the restaurant looks nice although we didnt eat there the location is fantastic a great place to be for shopping site seeing drinking and eating / in our opinion', 'Mar  \tGreat place\tI took my wife on a surprise long weekend away to New York for our first wedding anniversary and so wanted something pretty special I did a lot of research into hotels/areas and agonised for ages about where to stay Despite its mixed reviews I finally settled on  Thompson I have to say I wasnt disappointed It was our first trip to NYC and a New Yorker friend of mine had urged me to stay in SoHo This was great advice as the area was fantastic - brilliant atmosphere excellent shopping etc You can walk up to all the tourist spots but then retreat to the calm of SoHo I would strongly recommend SoHo to anyone visiting NYCAs I was sitting in the cab from JFK to Manhattan I was getting a little nervous about the hotelafter all the mixed reviews about the staff etc However the reception staff could not have been more helpful (yes theyre all great looking but no harm in that!) Ditto for all the staff - very friendly helpful and professional Having been there Im really surprised by the comments in other reviewsThe hotel design is very cool but actually really cosy/intimate Much more intimate than SoHo Grand where we went for drinks one night The room was very good although oddly there was about an inch gap between the carpet and the door to the room - same applied to all the other rooms We eventually put one of our bathrobes on the floor to block out the light from the corridor!Anyway we really enjoyed out stay and would certainly recommend', 'Feb  \tBizarre service\tStayed for  night here in a King Deluxe in February  First some positives Fantastic location in the heart of soho Round the corner from great shops cafes and restaurants The hotels design is great and our room was very nice We got a special offer through quikbook and paid  per night which was good value in my view We ate in the bar one night and the food was very good Ate from the thai tapas menu and although pricey the food was very nice Despite the quality of the room and the hotel in general the staff are really quite unique My first experience of the s staff was when the bell boy carried our bags to our room I tipped him  he said thanks and he left So far so good Within ten minutes i had reason to go downstairs where I bumped into the guy holding my  I said "how are you" to which he replied by looking at me as if I had ------ in his cornflakes You may think he didnt hear me but I can assure you he was right next to me and heard loud and clear The point Im trying to make is that the staff at this hotel have so much attitude its unreal The guys on the door show little interest in opening doors The reception staff cant even bring themselves to raise their eyes to speak to you prefering to conduct a conversation whist looking at their computer Its strange this as they were quick to respond to other requests For example I asked for an adoptor to charge my phone and they were very prompt It seems to be only in face to face discussions that they disgrace themselvesA genuinely bizarre experience dealing with the staff here A great hotel hence the high review mark but try to enjoy it without interacting with the staff', 'Feb   \tNot Quite There\tUsually stay at the Soho Grand around the corner but tried this place because of the location and web site that promised similar lodgingsGood points: - free broadband internet - all-marble bath with nice marble shower stall - nice room layout even in smallest room with sofa -  hour room service - DVD player Bad points: - DVD player did not work - called housekeeping at :am to clean room showed at :pm - no rental movies on TV hotel DVDs rent for /day - elevator requires room key for access - room A/C did not work (but the windows open) You can get the " Thompson" experience by sitting in the radiant heated bar outside - that is when its open Still  Thompson is better than most Midtown hotels if only for the location', 'Feb  \tI Love  Thompson\tI cant imagine anyone not liking this hotel I stayed at  Thompson in a deluxe king from Thurs to Sun and had the most incredible weekend in New York The staff is as nice as can be Whatever I requested throughout the weekend was delivered in moments THE CONCIERGE AT THOMPSON IS THE BEST! They setup our entire weekend From dinner on Friday hair cut Sat Dinner Sat and a night out for  people at one of the most exclusive lounges in NYC Everything went off without a hitch The rooms were beautiful Walk to great shopping in SoHo The only bad thing I can say about this hotel is that Thoms is slow as molases Room service was very fast though Eat brunch at the Cupping Room a block away There was barely any street noise on the th floor and the room was a great size for New York If youre planning a night out on the town with friends this is the spot The concierge will get you into any restaurant club or lounge that you want The rooms and bathrooms are beautiful', 'Jan  \tDepends on the room you get\tMy boss and I just completed a three day stay at  Thompson We got corporate rates of  I received room  upon check-in and it is not at all a special room -- standard NY crunch There was no desk although there was a long rectangular table nested under a higher square table that served as a nightstand so I pulled out the long rectangular table and used it as a desk when I was either sitting on the couch or the large lounge chair If you have need of back support to do any work this wont work well for you Unfortunately pulling that table out took up most of the remaining available footprint Two people cant walk past each other at the same spot in this room When I arrived in room  there was no shampoo (although there were other amenities) the phone didnt work and no flower in the vase (supposed to be an orchid in a little square glass vase with pebbles) I didnt realize this until turndown service came and filled my ice bucket at which point I tipped  -- then the service rep graciously noted that my flower was missing and brought me one In my opinion even the corporate rate of  was just a bit much for this room -- a fairer price would be under  My boss experience was different -- when he went to check in they informed him there was no room for him even though he had a guaranteed reservation However they did offer to pay to put him up at the Soho Grand that night and the next night they appear to have upgraded him to a much larger suite Room  which they compd (this must be what is normally the /night room It was nice of them to comp him but then he was really quite upset that the reservation hadnt been honored) This is a truly large room with a separate sleeping area and an enormous entertaining space with a ponyskin area rug There is a proper desk two TVs (one of them flat screen LCD) and two bathrooms Cookies were in the room as part of the suite service Amenities in both rooms were by Fresh Suite Room  had a wood floor Standard Room  had carpeting Both rooms had king beds The service as has been noted elsewhere was exceptional (despite my boss not getting a room on his guaranteed reservation and with the exception of turndown service who I suspect might not have offered me that flower until the tip was forthcoming -- but at least the tip urged an offer of a flower) Room service was exceedingly polite intelligent and thoughtful As has been noted elsewhere the neighborhood is choice The weather in NY was sub-zero so we walked two and a half blocks turning right out of the hotel and found this little basement Cubana restaurant (called I think the Cubana Cafe or something like that) at which was the best grilled corn with hot spice and cheese and ethereally fresh chicken soup Available for a song and delectable (and hot!)Overall Im torn as to whether to stay again (I dont think I would want a room like  at  again but nor do I think it would be fair to get a room like  at the price of  -- if only they had something in between!)', 'Jan  \texcellent\tjust got back from nyc after having stayed at  thompson for  nights i must say that the hotel the staff the restaurant the location the concierge the room - all was top notch if you can stretch to a superior room (pay about ) then do it as the smaller rooms are definately too small for anything more than an overnight stay thompson street is well placed for great vibes bars restaurants & cool shops i thought that   for two cups of coffee was a bit off a liberty so go eleswhere for that kind of stuff overall however i found  thompson to be spot on', 'Dec  \tVery pleased\tKing deluxe room was large and very comfortable with excellent bathroom and great Fresh bath amenities Service was very pleasant and professional and location was great Would definitely stay here again', 'Dec  \tDisappointing\tStayed here in November Friends rave about it but I had a bad stay It has some problems You cannot use any a/c despite hot rooms because they have turned it off - only in guest rooms though! Glasses in the bar are dirty Barman when I was there failed to make an acceptable vodka tonic three times consecutively - he made it with soda water and mineral water on two of those occasions Rooms are small Service is haphazard but the concerge was pretty helpful Aims to please and in a good area but is losing oiut to the competition My analysis may sound trivial but this hotel must try much harder', 'Dec  \tNice Touches Great Location Wonderful Service\tThe  Thompson was my place of residence for a couple days on business this last week I arrived on Sunday at : and had to wait till about : for my room to be available Right after Thanksgiving and they were packed While waiting I asked where I could get something to eat and was pointed to the �Country Cafe� practically right across the street OUTSTANDING!!Comments about  Thompson: Service was excellent from the bellhop to the service engineer when my bathtub stopper quit working In minutes it was fixed Desk Personnel and Restaurant Servers were exceptionalMy room was a King Deluxe facing the front street Room size was good enough sofa and chair was a nice touch Full bath all marble was really beautiful! Towels and toiletries nice! The only thing I missed as a women traveler was a make-up mirror that magnifies for putting on my makeupNice down comforters on beds and it really was a nice touch when they brought me awesome cookies late in the afternoon Room service was quick and the restaurant food above average Thai Food!!There�s only two things I found unappealing about the hotel One the walls could use cleaning in the lobby areas where peoples luggage and hands etc have been abusing the area A good cleaning necessary Two the walls are thin and the toilets flush VERY loudly I laughed the first time I flushed The street isn�t too busy so it isn�t too noisy but if you�re a light sleeper you might want to bring some earplugs with you just in caseThe hotel really isn�t luxurious but I think it�s above average compared to many NY hotelsIf you like a modern ar�sy decor than this is your hotel and the location in SoHo is perfect for browsing the areas shops Do check out the Country Cafe though superb service coffee and plenty of food', 'Nov  \tPromoted as great reality is that it is average!\tI recently stayed for  nights at  Thomson I really put some effort in to choosing this hotel for our stay since it was a special occasion Our room was on the th floor on a corner I though it was pretty small I expected it to be a little bigger especially since it was a new building The bath was small too The "Fresh" brand toiletries were a surprise since the website advertized "Philosophy" toiletries Anyway the shower/tub combo was ok although the water pressure was great! Sheets were very comfortable We ordered breakfast via the door knob form one night In the morning the food arrived and we were still asleep When they came to pick up the tray an hour later they knocked and we were still asleep Half awake I agreed when the room service attendant asked if he could heat up our eggs for us I agreed and he returned a half hour later I got a surprise when I checked out he charged us double for the entire meal So my room service breakfast ended up being  dollars Anyway I wouldnt have agreed to the perceived "re-heat" if I knew I was being charged for a whole new breakfast!Overall Average to good rating Room was small for a newly constructed building and the bar on the roof was so small and overcrowded that it was hard to enjoy!!!', 'Oct  \tLocation Location Location\tThe best thing going for this hotel is its SOHO location Front desk staff were pretentious We arrived at : PM they told us our room would be ready at : but it wasnt ready until  PM! We asked for an upper floor but we were told that the upper floor is noisy due to the roof top bar only to find out that the roof top bar was CLOSED for the season We ended up on the th floor with a view of the alley and building next door Furnishings are cheap and flimsy There is no desk area The industrial strength toilet seemed out of place in an otherwise nicely appointed bathroom AND the toilet was so loud and powerful that we wondered if we were going to get flushed down with it Walls are paper thin On a more positive note the rooms were sufficient in size for NY beds were comfortable sheets were oh so soft the restaurants decor was quite impressive with an awesome lilly pond the candlelit lobby added a nice ambience and the bellmen were really nice And of course you cant beat the SOHO location For less than /night I might recommend this hotel However due to the lack of customer service and the lack of amenities for what we paid ( from Quickbook for a room with two queen beds) this hotel was a big disappointment and we considered it way over priced', 'Oct  \tUltra-posh good experience\tAlthough there were some mixed reviews about  Thompson on this site we booked a King Supreme room to house my family of  for  days ( adults one infant one  year old)The hotel is over the top posh but the service(contrary to prior posts) was excellent Despite being a dominantly upwardly mobile single crowd staying there we still felt some warmth both from the staff and patrons When our baby girl cried for hours on early morning we received a call/complaint that was very understanding We cant blame the neighbors for complaining- she does cry quite loudly The location is fantastic especially if you arent doing the whole midtown tourist thing Soho is great for shopping There are tons of great restaurants in the neighborhood And after walking around NYC day after day the hotel provided a satisfying respiteThe hotel looks good but some of the furniture in the rooms show a bit of wear- inevitable I think we even caused some wear ourselves Positive experience for us We would be happy to go back', 'Sep   \tGreat Location\tGreat location for Soho Greenwich Chelsea area shopping & restaurants Fun & happening hotel & bar for  &  something crowd Cool lobby However - overpriced lacked a certain "polish"; AND we left our room for two hours in the morning of last day to return & find an unmistakable intrusion Someone had used the restroom (toilet seat up) & stepped into the tub/shower with black soot on their shoes Several items had been obviously moved in the drawer but nothing taken - to our knowledge A bit unsettling for two women Would not return', 'Sep  \tDown on  Thompson\tGreat Location cool rooms then it all goes downhill from there If you want any attention from the front desk staff do not stay at  Thompson If you want to control your room temperature do not stay at  Thompson If you want a hotel that listens to their guest when there are problems do not stay at  Thompson Our room was about  degrees and could not cool down (it was a November stay) We were told to open our window--ever stay in a NY hotel room with an open windw Might as well sleep on the street The front desk staff could not care less about the issue (nor the same problem when the person in front of us on the checkout line complained about the same problem) Even a letter to the hotel manager met with no repsonse The bar is cool and the staff at the door are nice but you are better served at the Mercer Soho/Tribecca Grand or any of the W Hotels where they actually care about giving you a good stay', 'Sep  \tWanted to like  Thompson - but just could not\tI wanted so much to like  Thompson The service was pretty good and the Kittichai restaurant was really great And the real standout is the rooftop bar But for the money - and youll spend a great deal of money - this hotel just does not live up to the promise The room we were in was so loud at all hours Even hushed conversations were easily heard through the walls And when we complained that we would like a room that was more quiet - well lets just say that it was made clear that our  a night was not enough to be placed in a more comfortable roomWe booked an upgraded room - as you can see from my nightly rate versus others on this thread of reviews But we were next to an elevator above the kitchen and next to a service room Loud loud loudThe Soho Grand is just around the corner from  Thompson and is just as hip without as much attitude and definitely a better room So save the extra  a night', 'Sep  \tYou pays your money and\tI dont know what people expect of NYC hotels Im English and can see through a thin veneer of Boutique -chic The  T is fine you know what you are in for before you book so if youve got a ruck sack or are still in snow wash jeans Avoid this place There are alot more hotels in town that I could name that are far more painful in the " we think we are all that" so we must be Its fine fine fine here just fine not wonderful just fine  I think the problem stems from peoples anticipation and expectations of a Jimmy Choo experience but want walmark prices Get a room for under  and you will be pleased with this joint theres not much choice below Houston Street after all If you pay  a night and then complain on this site well more fool you for paying the rate in the first place Give the  T a break I could vent my anger at some truly attrocious rip off joints', 'Sep  \tGreat Location Nice Hotel but they need to work on the details\tHeres a free flowing critiqueI hate to be negative about it especially for our great price of  night (it was supposed to be  and at that price would have been very disappointing) but they need to work on the details We were not given shamoo bottles after the first day but on the third (after asking) were given  of each We asked for luggage racks when we arrived (so that we wouldnt have to put our suitcases on the floor) but after the bellman took the tip he didnt return with the goods I love the details of boutique hotels but there wasnt much here Though they did have a lot for sale in the room They should provided complimentary shower caps sewing kits something more - it makes such a difference! They do provide cotton balls and qtips which is nice An framed art piece was hung half way behind the tv cabinet (whats that about!) Thats too easy to fix! Im a designer and that really bothered me The Frette sheets were brand new crisp and luxurious The floor of the shower had a litle bit of black mold but otherwise the bathroom was lovely Great idea - towel bars stacked Hotel is not child friendly but we knew that already There were three of us in the room but they left one brownie on the pillow and we were fighting over it nightly! Its the details that are missing you know Otherwise it is a simple nicely designed clean hotel in a great location oh and I loved the lit candles in the lobby', 'Aug  \tDefinitely not worth the money\tDEFINITELY NOT worth the price This small hotel is nice and minimally hip in a great location(one of the few hotels in the midst of SOHO) but nothing special There are many many hipper and nicer hotels in NYC for a better price The rooms are nice and spacious for NYC but the basic amenities are missing We had to request an iron and our toiletries were never replaced after the first day We were there for a week and even after multiple requests for shampoo soap etc never received them The hotel staff were nice and courteous The bar on the roof which everyone touts as "fabulous" was never open Nothing seemed to ever be going on at  Thompson We have been to NYC  times and are very well-traveled and enjoy boutique hotels but I would never stay here again If youre looking for hipness stay at the "W" or Royalton For the same price you could also stay at the Waldorf Astoria and feel like your money was well-spent', 'Aug  \tLiked  Thompson A-LAH!!!!!\tI stayed at  Thompson last weekend and was pleasantly surprised given some of the comments Ive read here To begin with the location is great There are many many fabulous restaurants (Kin Khao is awesome!!!!) within a few blocks as well as wonderful shopping The doormen and bell hops were extremely nice and helpful It took a while to check in but who cares The lobby is a bit shabby It does need new carpet and a new look overallit looks better at night We had a standard queen room on the th floor The view was nothing great but it wasnt bad either The bed was one of the most comfortable Ive had in a hotel (Ive stayed in  different hotels in NYC in the past year so Im getting good at judging these things :)  I dont know what some peoples problem is with a duvet cover vs a sheet They wash the duvet cover just like they wash a sheet and put a new one on for each guest Its really betterless to get all tangled up in The size of the room is well small But not as small as rooms at the Hudson Theres a bit more space to navigate The bathroom is very nicenot terrific lighting for putting on makeup and the shower/tub is only big enough for one person but its all dark tile w/ white fixturesvery pretty The shampoo and lotions are from Fresh and smell fab I went to the Fresh store to buy them but too expensive!! The best thing about this hotel is the rooftop bar There are very cozy couches up there strong drinks and a great view Its open way late into the night and when everything else was dead it was hopping Seemed to be a very international crowd at the hotel I would definitely stay there again Its also convenient for driving into and out of the city The exit for the Holland Tunnel is  blocks away Valet parking is /night One note is that we paid /night for this hotel thru Expedia I would not pay more than /night to stay here If you can get it for  or less per night my opinion is that it is a good deal', 'Aug  \tA SOHO Sweetspot\tNeed a hotel in SOHO at a reasonable price with an outrageously courteous and helpful hotel staff a rooftop bar and lounge with spectacular views of Wall Street and the Empire State Building clean rooms comfortable beds quiet air conditioning that has controls that actually work and great people watching  Thompson is it There are great eats and bars in the neighborhood and the art galleries are right around the corner Well definitely stay here again the next time the grandparents can watch the kids!', 'Jul  \tShabby and Grotesquely Overpriced\tIf youre looking for a luxury hotel this is not for you! I selected the hotel for location and because it appeared to be a deluxe establishment I picked a junior suite in order to entertain friends and have some living space I was told it was  square feet which is not large but should have been sufficient Well the room was substantially less than  square feet with room for about  people only to sit comfortably Worse yet it was very cheaply decorated and horribly maintained There were sticky drip marks on the front of the mini bar the leather chair had slash marks on it the cheap finishings (eg flourescent light tubes) were poorly done (eg cabinet doors did not fit properly together and the "molding" on the walls was unfinished sloppily painted strips of wood)', 'Jul  \tFantastic stay!\tChic understated luxury We loved this property -- spacious room sumptuous black marble bath with walk in shower and Fresh bath products The continental breakfast with fresh fruit homemade granola yoghurt pastries fresh orange juice coffee tea was delicious and reasonable We arrived early and the front desk was friendly and helpful taking our cell number so that they could let us know when the room was ready while we were out shopping Location is great walkable to NYU the Village and good restaurants and shopping And a lovely roof-top patio for sunbathing in day and a drink in the evening We found a great rate at Quikbookcom Anne-Laurent from the executive office who acted as concierge was always helpful A perfect stay -- definitely a  star hotel', 'Jul   \tBeautiful perfect chic\tI feel fortunate to have been able to find an affordable rate that allowed me to stay one night at this utterly gorgeous hotel ( for a large queen room with large bathroom on our corporate travel agencys website instead of +)Every single detail in this hotel is lush and beautiful From the elevators to the rooftop bar the design is warm minimalist chicThe bathroom goodies - from Fresh - with Frette bathrobes - complement the beautiful dark marbled tile and fabulous power showerThe room comes with large TV (hidden naturally) DVD player CD player and a bunch of fun items for purchase (T-shirts that say "My boyfriend is out of town")Instead of a bureau the room comes with a sleek sofa with velvet cushionsI just adore this placeOh and the staff are friendly and room service prompt', 'Jun  \tGreat location A+ service!\tAfter doing a fair bit of research a friend and I selected  Thompson as our hotel of choice for a long weekend of shopping in NYC We couldnt have selected a better hotel We requested a room on high floor and we were given a clean quiet spacious (by NYC standards) room with a great view Our room fit  double beds easily with ample space to get around without bumping into each other We had absolutely no noise problems; I slept like a baby! I loved the turn-down service complete with brownies and the yummy bath productsOur every request was promptly answered if not already thoughtfully provided for in advance The beds did not have top-sheets - we requested top sheets which were brought to us in less than  minutes by the courteous housekeeping staff at  pm at night! We had a bit of a wait ( minutes)for our room to be prepared when we were checking in but the hotel offered us free drinks on the house and held our luggage while we got an early start on our shopping The rooftop bar and hotel lobby lounge were chic spots to get a drink after a long day of shopping without being intrusive noisy or overcrowded like the "social scene" at some other hip NYC hotelsI cant say enough good things about this hotel Finding a hotel that provides a great ambiance and good service is always a bit of a gamble in NYC and this one paid off I will definitely return to  Thompson on my next visit to NYC and would readily recommend it to anyone looking for a gem of a hotel in the Soho/Greenwich village area', 'Jun  \tGreat location good hotel\tWe were very pleased with our stay although I recognise some of the criticisms people mention The rooms are a good size I think Very little hanging space but good drawer space The roof bar was great in on warm June nights with views uptown and downtown All the staff were friendly and tried to be helpful Some were professional some playing enthusiastically with amateur status No restaurant - a Thai one about to open and breakfast slow and dull while we were there - but plenty of places nearby for breakfast - try the Mercer! If you want to be in SoHo a good place to stay', 'May  \tLovely!\tI recently flew to New York to celebrate my birthday with friends The lobby my room lounge (and doormen) were all gorgeous The front desk very helpful My linens robe towels etc all new sparkling clean and comfy My stay at  Thompson ranks about the best experience Ive had at a hotel The restaurant was closed for renovation which allowed me to explore the neighborhood even more Lovely!', 'May  \tIt stunk!\tAlthough the hotel itself was hip & fun and we luckily didnt have a problem with loud neighbors our recent two-night stay was ruined by the fact our room smelled like stale cigarette smoke the whole time we were there At a certain point it even smelled in the hallway outside our door The front desk insisted we were on a non-smoking floor each time we complained but who cares! It still smelled They couldnt switch us the first night because the hotel was booked and the nd night there were no rooms available equal to what we already had They did offer to put an ionizer in the room while we were at dinner and it did seem to help initially but the smell was back again by the next morning Although the room decor was sleek the room overall seemed a little beat up The bathroom wasnt anything that great either Our king bed also seemed short and Im not a tall person The doormen were good but because the front desk did not really seem to care about our complaint we were overall disappointed with service Our smelly room interfered with what otherwise was a great time in NYC', 'Apr  \t Thompson made our visit to NYC!\tMy husband and I stayed at the  Thompson for seven nights in February  on our first visit to New York City We loved it! The room on the th floor was fantastic - comfy bed excellent bathroom and a great view across Soho The room was a comfortable size - we had a friend visit and there was more than enough room for three people to sit around The turndown service - STILL water and Fat Witch brownies - was a treat The staff particularly those on the front desk and the bellboys were always friendly and didnt show any attitude (though they looked really cool!) The location was superb! We loved Soho and there were some great restaurants near the hotel (try the small little Greek restaurant on Thompson Street just up the road from the hotel - YUM!) We stayed at  Thompson during NYC Fashion Week so there were lots of beautiful people around the hotel (including a fashion shoot in the lobby) but that just made our stay more interesting After we left NYC we spent a month traveling around the US (including Boston Washington DC New Orleans Vegas SF and LA) and stayed in similar style and standard hotels and  Thompson was definitely the best Dont listen to the people who have posted negative comments about this hotel - its not true! One final comment -we got a great rate through Quikbook (used them for stays in other States and the rates were always the best and the rooms were always exceptional) Enjoy your stay at  Thompson - it really made our visit to NYC even more memorable!', 'Mar  \tRuined our vacation\tNEVER AGAIN!!! Although the rooms were nicely decorated the rest of the experience was substandard Service could not be worse Black bathrooms with no light Neighboring rooms had parties going on all around us til dawn No topsheets on the bed - just a duvet (skeevy!) Tons of Euro-trash and bridge and tunnel wanna-bes prevented us from enjoyed all common areas of the hotel after : pm If you are as clueless to think that all of this spells C-O-O-L this is the place for you!', 'Mar  \tBeautiful! Cant wait to stay again\tThis is THE hotel for all you fabulously modern hip people You can easily pass by the building it self because the exterior is quite serene and not as flashy as other boutique hotels The bottom floor is the concierge plush wall seating and elevators The main "lobby" is on the second floor where the registration desk and the Thom Bar are situated Down to their Nino Cerruti uniforms  Thompson was stylish and oh so pleasing to the eye The people in the front desks looked like they were from the Elite and Ford Model Agencies YUMMMYYY! Once you get up to the room its designed for the Architectural Digest crowd: Frette linens huge suede headboard  dark mahogany sidetables toiletries from Fresh that included the best smelling Soy Shampoo Pomegranate Conditioner Lychee lotion They even provide you with the  thing I ALWAYS forget to pack: Q-Tips! Something as trivial as that made me a fan of the hotel The bathrooms were chocolate-colored marble up and down east to west The  shower heads were quite refreshing The robes were very comfortable The DVD player nighttime brownie and the friendliness of the staff as well as everything I mentioned made  Thompson one of the nicest hotels Ive stayed at', 'Mar  \tGreat!!\tAs frequent visitors to NYC over the years we have migrated down to lower NY after years of staying in midtown botique hotels (Royalton Morgans Hudson etc) The Soho Grand is great but the rooms are a little small  Thompson is an oasis The staff was super the room was large and the location cannot be beat Their restaurant Thom was closed for renovations We are looking forward to our next stay at  Thompson and the re-opening of the restaurant alone will probably be worth the trip If you want top notch service along with a "private apartment"feel this is the place We cannot say enough good things!', 'Mar  \tService was disappointing - location great\tStayed for two nights Feb  to th e th  with my daughter Room was small and disappointing Bathroom was nice marble and fun Found the staff to be quite aloof The concierge sent me to a spa that was closed The breakfast was horrible and pricey After I checked out my credit card was billed for a second amount that was never shown to me Numerous calls to the hotel were not responded to The mini-bar was not stocked completely and then I was charged for food and drinks that I did not use The only good thing about this hotel is its location which is great', 'Feb  \tPricey but great\tI rented a jr suite for a saturday night as a surprise for my girlfriends birthday The location was perfect a block away from dinner and the bar we went to The room was not huge but it was big enough to have about - people back to after the bar(with some furniture rearanged) The bed was great! The bathroom was nice seperate tub but wasnt anything too special Overall my experience was great and would recomend it to anyone looking for a great hotel in Soho not afraid to spend a little money', 'Jan  \tWorth your time!', 'Jan  \tIf you are a party person this is the right place', 'Jan  \tmay be hip but definitely uncool', 'Dec  \tGreat for families too!', 'Nov  \tFinally - Well-managed Hipness', 'Aug  \tA cool place perfect located in Soho', '', '\t']

As we can above in the output, the reviews are clubbed into a single chunk of text. This will not help in finding accurate results, thus we are required to split the lines from the terminating points. For this, we can use python’s split() function.

Since the text is present in a list and we cannot apply split() function over lists, we require it to be changed to string type, so that we can then apply the split function over it for splitting.

In [6]:
#Converting the list type data to string type
def listToString(s):  
    
    # initialize an empty string
    str1 = ""  
    
    # traverse in the string 
    for ele in s:  
        str1 += ele   
    
    # return string   
    return str1  
In [7]:
clean_text = listToString(clean)

After converting the list type data to string type, we are applying the split function over it. The identifier for splitting the sentences is \t(tabspace), so whenever a \t is encountered, the text will be split.

In [8]:
#Splitting the text
splitted_text = clean_text.split('\t')
In [9]:
print(splitted_text)
['', 'Nice HotelGreat Location', 'Stayed here for my th B-Day Got Studio King Suite for great rate Very nice and big room hardwood floors and balcony Comfortable bed and great shower pressure  elevators in hotel one was big and the other was barely enough for  people with luggage Bellman and Front desk staff were great and helpfull Food Starbucks train Whole Foods Central Park all within steps of hotel Overall this is great hotel and plan on staying here again in the futureNov  ', 'great hotel great service!', 'We stayed one night to celebrate a special birthday We were surprised by an upgrade to a penthouse suite due to a cancellation! The suite was amazing! Clean very spacious nice amentities Everything we could need and if not the staff was always willing to help with anything you would want or need The location was awesome across the street from Central Park and Time Warner BldgThe staff at  Columbus was young attentive courteous friendlymore than helpful and very professional The staff at the hotel made our visit better than expected and we will definately returnWe didnt try the hotel restaurant but did have room service-continental breakfast and it was on time and very satisfying Great place to start and end your visit in NYCThere is a store right at the corner if you forgot anything or want cold drinks/snacks/etcNov   ', 'really nice hotel', 'i stayed here for one night we haggled the price for the room and he put it down by about   the hotel room is lovely we got a king roomreally clean and big loads of room big bathroom with bath very comfortable bed tv ipod dock wardrobe would recommend this hotel nice and quiet reception wer really nice its a small hotel but conteporary design! but great roomwe had breakfast the next morning in the restaurant and was really nice great locationOct   ', 'Friendly staff and great location', 'While the contemporary-styled standard rooms here are small and lack the chairs desk and dressers one might expect the hotel makes up for it with a perfect location for Lincoln Center the theater district and Central Park From the smiling and talkative doorman to the speedy check in and check out receptionist to the friendly and capable housekeeper the staff were all way above averageOct   ', 'Awesome!', 'Great Hotel very nice employees with a modern s - s design and next to Central ParkFor a first time in NY its the best place to stay UptownOct   ', 'Perfect New York hotel', 'We booked this hotel on quikbookcom at an unbelievable rate of /night  or  nights before our arrival Everything else we looked at was over  And this turned out to be the best place weve ever stayed in in New York Our room was called a Pod Room which means there is a bedroom and bathroom No seating area and no desk! But were never in the room anyway so it was perfect As you can see by the many photos here the rooms are clean stylish modern We loved that there is a Starbucks right next door and the Columbus Circle subway station a major subway stop with many intersecting lines is right across the street! Its across the street from the Time Warner Center for high-end shopping All this plus the low rate adds up to a perfect New York hotelOct   ', 'Great hotel- needed desk in room and the breakfast options can be improved', 'Great Location beautiful room however it needed a desk to work onThe breakfast is served in the Japanese restaurant and was not at the standard that I expectedOct   ', 'Beware of their booking system!', 'I recently stayed in New York and had originally booked this hotel going by some of the reviews on here but still a bit sceptical about the room size This was a personal trip but I was hoping to use the hotel and add it to my list for accommodating my business clients and staff Anyway about a week before my stay I found a much better deal so decided to cancel the booking I rang the hotel from the airport on way to another trip and everything was sorted (or I so I thought)I got back after my stay to find an email thanking me for my stay and asking me to fill in a questionnaire! I checked my credit card and sure enough Ive been charged  for the first night So I email the hotel was told blankly that I would not be refunded because I didnt keep the cancellation number (who the hell keeps these anyway) I expected the hotel to send me an email confirming my cancellation but nothing arrived Like I said I was at the airport and wouldnt be able to check until I returnedSo if you have to stay there be careful when making your booking Who knows what the dodgy booking system might do!Whilst in NY I called into the hotel after reading about the sushi restaurant obviously before I found that Id been ripped off It was very overpriced and there is a much nicer sushi bar a few doors away The hotel is not actually on Columbus Circle at all but a side street and the view is of the back of a high-rise shopping centre And its more than a walk to Time Square Theres much better to be had in NY and in the other hotel I had a room on the th floor with a view of the Empire State Building for less moneySep   ', 'Great location contemporary interior design', 'Me and my boyfriend have stayed in a standard queen room for two nights Rooms were well decorated in a contemporary minimalist style with great artwork on the walls The size of the room is not big but standard for NY Room itself was very clean designer toiletries in the bathroom Pity they didnt have a trash can in the room only in bathroom I wish they could improve on the lighting it was a bit dark We found location very convenient right next to subway and huge shopping center with Whole Foods where we got our breakfast There was a sushi restaurant downstairs which looked very good and very busy every night Cabs were easy to catch right next to the hotel Staff was very polite and helpful as well as good looking Overall we enjoyed our staySep   ', 'Good Hotel - Extremely Friendly Staff', 'This is a good hotel in a great location with extremely friendly and helpful staff I wouldnt t think that would make a difference but it does The hotel staff definitely make this place worth a trySep   ', 'Good hotel but', 'My husband booked this hotel in Jan  for my th birthday in Aug he booked a queen superior & also put on the booking form that it was for a "special birthday" and could we have a room with a nice view When we arrived we were allocated room -it was the SMALLEST room I have even seen and looking out of the very small window the only view was of a very large white soil pipe running down the middle of the window when I challenged the porter as to what grade of room it was he said it was a "pod" room we explained that we had booked a queen superior he suddenly changed his mind and said yes it was a queen superior! We did get moved to a better room after complaining to the front desk (still no nice view and certainly no up grade as lots of other people seemed to get in the reviews) In the  days we were there only  of the  elevators worked & we were on the th floor Apart from the above the hotel is in a great location and was clean & tidy We felt the hotel was all style & no substance it all looks very classy on the web siteAug   ', 'Trendy but nice', 'I was persuaded to stay here by my boss instead of the Parker Meridien as she counts it as one of her favorite hotels in NYC I came for meetings and stayed for the weekend with my partner I thought this was a charming hotel with well-chosen decor and amenities - from the mid-century furniture in the lobby to the fur-covered walls of the elevators My room was cozy with teak walls great magazines a small free-standing wardrobe and blue-tiled bathroom complete with Kiehls bath products The location is right across the TimeWarner Center (and Columbus Circle subway stop) Time Square is a few blocks away as well as some great restaurants I would definitely stay here againJul   ', 'Still Doing Well', 'I first stayed at  Columbus in November of  not too long after it opened and enjoyed it very much Since then I have had occasion to return to it a few times but havent entered a review so thought I would provide current thoughts My most recent stay was from July - this year Virtually all of my bookings there have been through Quikbook for under  a night in a Pod or Queen room I dont spend much time in my Manhattan hotel rooms outside of sleeping so Im pretty easy to please on things like having enough space to swing a cat and tend to focus more on things like a comfortable bed overall cleanliness a quiet place to put your head down and a clean and functional bathroom  Columbus has never disappointed on any of these fronts on any stay It has quite simply become my hotel of choice in ManhattanI cant say enough about the location - Time Warner shops restaurants and bars and one Bkn-Brx subway stop literally right across the street a Bkn-Qns subway stop around the corner and Central Park as close as you can get for the money Im not such a lover of cities that I can do without green space so while I might go shopping in Soho I aint staying there The hotels own bar is a nice place to gather troops before starting out or for a nightcapStaff continues to be helpful and Ive had only one negative check-in experience in the nature of no room being available when I arrived and the  promised minutes becoming  but this is definitely the exceptionTheres nothing yet that has been serious enough to send me elsewhereJun   ', 'Fundamentally unacceptable', ' Columbus was disappointing during my recent two-week stay I travel as a consultant to non-profits and my clients understandably want to keep hotel expenses reasonable which  Columbuss rates do accomplish I am content with a hotel that falls far short of luxury but  Columbus did not meet basic needs The rooms are small including "suites" which surprisingly are not really suites but rather single rooms like all others My room reminded me of a college dorm room It had no closet but did have a small armoire regrettably not deep enough to hold a clothes hanger back to front and wide enough to hold very few shirts or suits Inquiring at the front desk I was alerted that two cupboards were built into one side of the base of the bed which I had not seen since a duvet hung over them This helped but it meant I had to get on my knees to retrieve anything I was a single traveler; I cannot imagine how more than one person could negotiate this room Of course the hotel finds plenty of space for its in-room mini-bar food and souvenir concessions That duvet by the way was not clean (showing organic remnants of a previous guest) and was finally laundered or replaced on the fourth day despite my earlier requests The duvet is the only bed-covering: theres no sheet so you sleep under the duvet (which for me became unbearably hot) or nothing I soon realized this was not such a bad thing Because the noise level is high (especially from staff in the hallways--and I was not even near the elevator) the only effective strategy is to turn the AC way down so it runs as much as possible to drown out the noise at night and then its so cold in the room that the duvet is perfect A large roach or water-bug ground into the carpet remained for several days after my arrival (and impossible to miss) until I forced the cleaning person to deal with it as I stood by and watched The cleaning staff was invariably pleasant; one day however I returned to the room at  in the afternoon to find them just starting on my room which was inconvenient The room telephone received calls but I could not dial out or retrieve messages that were left (though they announced their presence through the blinking light) A manager came to the room to try to fix it and confessed that the hotels whole phone system was "a total mess" In two weeks the phone was never fixed One night I called the front desk via my cell phone to arrange an early wake-up call the next morning and the call arrived as requested The next morning after that someone from the staff banged on my door at the same early hour shouting that this was my wake-up call but my phone wasnt working (Unfortunately that was to have been my sleep-in day) Room was quite dark even with all the lights on full as the window gave on to a deep air-shaft that let in little light Bathroom was to the usual small-hotel standard Hallways are very narrow and are made more difficult to navigate by room-service trays which spend entire days without being collected Sometimes these sit in stairwells which must surely be a safety violation The in-room information book says they deliver the NY Times every morning but instead they delivered the NY Post an entirely different species of newspaper I pointed this out at the front desk and although the staff-person seemed not to grasp what I was saying they did deliver the Times (along with the Post) the next day and most days thereafter Front-desk staff was generally cold and unhelpful Concierge was pleasant and doormen were eager and cheerful Entry hallway leading from lobby to elevators is kept very dark (sexy and mysterious I guess) but I found it impossible to see when entering from the brightness of the street (often via a small homeless encampment outside) and guests were forever colliding with each other in that dark hallway  Columbus cultivates a chic and high-attitude veneer but does not address the essentials of what a hotel must minimally provide Internet is  per day; I might expect a hotel that tries to trade in trendiness would offer it for free as so many now do They do respond somewhat to nudging Still for a two-week stay it grew depressing and I cannot recommend this hotelJun   ', 'Fabulous Upgrade and Great stay in a good NY location', 'Arrived Tuesday th for a  night stay I had booked what i thought was a good deal via Quickbook for a studio suite worked out at +taxes i was to very pleasantly suprised to be upgraded to a huge duplex loft suite that had great view over Time WarnerRoom had two flat screen TVs great shower and bathroom facilitiesvery comfy bed and pillows and a great fridge and freezer with Microwave and hob if you need itSo great start to a good breakThe Location for uptown is superb MTA just cross over the road only a few minutes to walk to Central park and - minutes across to th Avenue and its many and numerous shopsWhole foods in the basement of Time Warner building just across the road is good to buy grocery for breakfastHotel staff were very friendly and kept good humour in some very unseasonal wet weather in New York good recommendation for lunch from staffReally enjoyed my stay at  Columbus and would be very happy to returnJun   ', 'Hmmm does boutique have to have attitude', 'We booked via quikbook for a  night stay in June The quikbook add said free upgrade So upon arrival (at around  check in from ) we were told (tersely to say the least) that  no room was ready there would be a  minute wait and  there were no upgrades as they hotel was fullWe waited (no apology or drink/anything offered) patiently for about  minutes and finally feeling pretty ignored we questioned whether our room was ready "Dont know" came the reply "the hotel is full you know!" Since when has a hotel been full been the guests fault!!!! Huffily we are given an upgrade (amazing since the hotel was full!!!! presumably someone who was late got downgraded then)Only complaint about the room was that the view was of a grotty back of an apartment block (but then we werent expecting a panaroma!) Beds were very comfyOn the plus the location is great The reception and attitude we got on arrival really soured things for us I wouldnt stay again unless it was an exceptionally good dealJun   ', 'great location', 'I got a great deal on Priceline for  a night It was very clean and nicely designed Rooms are small but who spends time in their room in NYC Heated bathroom floors were a great plus as were the Kiehls products Staff was very friendly and helpful The best thing that this hotel is its location It is located literally right next to a subway stop -  A B C D The hotel restaurant Blue Ribbon has very good sushiJun   ', 'Bait and Switch ', 'First off let me tell you that my husband and I have spent hundreds of hours and thousands of dollars in the Hollywood Roosevelt over the past several years We lived in Hollywood during most of that time and we encouraged many many of our friends to stay there while visiting us in LA We also spent several NYEs and multiple Memorial/Labor Days with you Since we moved from LA we chose you to stay when business brought us back to LA We LOVE the Roosevelt Hotel!!!! We have always been treated with the utmost respect and in fact were recently upgraded when we checked in for a -night stay in /Based on this love we booked the Six Columbus via a travel agent to celebrate my husbands th birthday this past weekend for a studio suite at the rate of /nt Although there were cheaper rooms available at your hotel we decided to spend a bit more since it was my husbands birthday We were so sorely disappointed that I must bring it to your attention in the hope that it will be addressed We arrived in NYC at approx  pm on Wed June rd  and travelled to the Six Columbus which took approx  hrs by the time we got our luggage Our plan was to check in freshen up and then meet up with friends for a dinner reservation at the Gramercy Park (Rose Room) for dinner at : pm When we arrived we were informed that the front staff already knew about Deans birthday and that we were being checked into room  "a very nice room" When the bellman took us up to the room we were disappointed to discover that the room was not in any way a "suite" but a regular (albeit nice) hotel room We contacted the front desk and the person assured us that the room was in fact a "studio suite" even though there was no suite area whatsoever and the room did not match the room photos displayed on the website we had booked through (www newyorkluxuryhotelscom) Even the bellman who brought our bags confirmed that the room was not considered a "studio suite" but a king superior room We felt hustled - our first and stereotypical experience of NYCWe contacted the travel agent with whom we had booked and that agent began the process of straightening things out and ultimately relocating us to another hotel All the while time marched on as we attempted to solve our problem ON MY HUSBANDS BIRTHDAY in the hope of making a timely dinner reservation in NYC In the interim the (lovely) bellman came up and informed us that the manager Costas had "upgraded" us to a king suite The bellman took us down to room  which was the EXACT picture on the website depicted on that site of the studio suite that we had booked (as well as the king suite on that site) Unfortunately the room was on the second floor directly overlooking the street and EXTREMELY NOISY Because we knew that we were being jerked around and that this room was not an "upgrade" but the original room that we were promised we protested By now we had lost any chance we had of making our reservation at the Gramercy Park for dinner and we were still dealing with our room situation My husband went down to discuss the situation with the manager "Costas" and came up fuming with the comment that he should have known he was going to be hustled by a Greek (my husband is himself Greek - in fact we were married in Santorini Greece) Extremely disappointing start to our NYC trip and we did in fact miss our dinner reservation at Gramercy which could not be rescheduled due to how busy they were that night Basically my husband;s birthday celebration with friends was ruined thanks to "Costas" at the Six ColumbusThe next day thankfully we moved to the Smyth Tribeca Now THIS IS A HOTEL that knows about service!! We were treated with courtesy and respect and the hotel was great! Too bad that one of our four nights in NYC was ruinedMay   ', 'Great hotel great location', 'We booked a queen superior room for  nights and were upgraded to a queen deluxe at check in The room was a good size for New York and to a good standard Staff were excellant and very friendly we really couldnt fault anything about the hotel during our stay The hotel is right at the edge of Central Park and in a very good location for visiting the rest of Manhatten Prices seemed to change quite a bit before we booked and we got an excellant rate on the hotel website The hotel is very close to Whole Foods in the Time Warner building which was brilliant for a wide range of good food Would definitely stay there againMay   ', 'Great hotel excellent location extremelly friendlly staff', 'We stayed in this hotel  nights as part of our honeymoon and we had one of our best times in NYC Usually NYC hotels offer either small and old rooms or big and old rooms This case was totally new and refreshing The  Columbus is a small boutique hotel in the middle of Manhattan offering modern and comfortable rooms combined with friendlly and professional staff The first thing we liked about the hotel is that as honeymooners they upgraded our room to a Studio Suite We got a room on the th floor It was a spacious room with a big bathroom full of "goodies" I must say that the bed is one of the best Ive ever slept on The area is excellent The nearest subway is across the street the park is two minutes away and you have lots of shops and places to eat in the vecinity For all the sushi lovers I recommend the Blue Ribbon restaurant on the hotel excellent sushi friendlly and non-pretentiousResuming if you are looking for a nice boutique hotel in midtown Manhattan this is definately your place The prices are attractive and the return is more than enough We are definatelly looking forward to visiting this hotel againThe only negative thing I can think about is that the internet was not freeMay   ', 'Great Location would stay again', 'We recently stayed at  Columbus for two nights as part of a three week NYC stay where we changed hotels a few times to experience different neighbourhoods Our first impression was that the front desk were not too friendly however the doormen were extremely friendly On check in we were given a room on the nd floor ( i think) and it was pretty much what you see on the internet pictures Nice retro style but small room if that was a queen bed then im the queen of england! it was barely a double i think Bathroom was nice with good keihls ammenitieshowever we didnt stay in this room long we had a shower straight away as wed just come in from DC on the train and immediately realised the noise of the air con unit outside was absolutely insane! It was a constant hum and every five mins it would kick into gear and go up to a dull roar! We both said we cant stay in this room so went down and asked to be swapped they had a room on the th floor available which was nowhere near as noisy so we took that one even though it had a slightly strange smell about it-i think perhaps a weird air freshener Room  (i think) was a bit bigger as well and also had a window you could look out not a frosted glass window where i felt a bit claustrophobic like in the nd floor room!Staff were helpful we asked one of the doormen for a dinner reccommendation and it was good didnt eat at the hotel restaurant so cant comment on thatLoved the location right opposite the Time Warner building with Whole Foods in the basement which we patronised for breakfast lunch and snacks the subway is also right there too which is handy We walked to th ave where there are many great restaurants and it was only about mins walk which was great Would definitely stay here again and make sure i get a high floor room we had a Queen deluxe i think and we got what i thought was a great rate on quikbook Note: take the elevator up to the roof deck and take some photos from up there we got some great shots if they ever get the bar open up there it will be an excellent spotApr   ', 'Loved it! Spacious studio suite friendly staff great location', 'We were staying for four nights and booked on QuikBooks - it worked out at  nights for the price of  average of  per night We stayed in a studio suite on the th floor Friends of ours stayed on the th floor in a studio suiteThe suite was very spacious with lots  Bathroom had a great walk-in shower with great water pressure and also a bath which I personally love An oddity about the bathroom is clear glass in the window Room had a wooden floor which I liked and the bed was large and comfortable and there was lots of storage space On the downside air conditioning was noisy at times and sound travelled from other rooms The suite on the th floor was more compact didnt have the walk-in shower but had a fantastic balcony space (although a chair or two would have been nice) Given the hot weather this was a great place to relax especially in the eveningThe bar and restaurant wasnt to my taste as Im not into Japanese food - but it was busy most nights and the food looked like a work of art The staff were incredibly friendly and helpful to us at all times although they seemed a little clueless with how to deal with a guest that had her handbag stolen from the Starbucks next door - there was no advice on hand and the distraught guest had to try to think of all the things that had to be done herself from ringing the consultate to cancelling the credit cards to informing the policeInternet at  per day is expensive especially since it was wireless and there is no free access in the lobbyOverall we loved it and wed certainly stay there againApr   ', 'Perfect Location Small Rooms Great Price', 'I was vising a friend on the UES & didnt want to pay outrageous room rates The location is perfect as its behind the Time Warner Bldg on the lower left hand corner of Central ParkGood: Theres a subway station across the street & plenty of taxis I opted for the "Pod Room" as I was only there for  night and didnt care much about view The room was smaller then rooms Ive had in Paristhough it was very nice The shower was impressive as most hotels dont have that much water pressureBad: The "Pod Room" is that its view is of a inaccessible courtyardwhich has a large HVAC pipe running up the center of it During the night you hear Banshee like howls as this kicks on/off If your intolerant of "white noise" you wont like the loud blowing of the AC into your room(I quite liked it) The iPod alarm clock has a backlit LCD which is very bright (other then unplugging it I couldnt figure out how to turn it off)Apr   ', 'A disappointment!', 'We selected this hotel because of a prior stay at the beautiful and luxurious  Thompson another hotel in this hotel group  Columbus was a big disappointment because the room king size room was small and dark the carpet was worn and the furniture was run down The veneer of the dresser was peeling and the furniture looked as if it had been purchased at an inexpensive second hand shop The plus was a nice bathroom and the shower had good water pressure A big negative was the food smells that pervaded the hallway and the room--something that I was unpleasantly aware of throughout the stay The bell staff is helpful and friendly but the day manager was markedly unimpressed with my dissatisfaction about the quality of the room and the food smells We would not stay there again despite the good locationApr   ', 'my new favorite hotel in NYC', 'Yes the rooms are small but really is that much different than most other rooms in nyc The pros of this hotel are great - (location to CP subway CNN mall wholefoods starbucks great price from website) - but what really makes this place great is the staff Every staff Ive encountered (this was now my second time here) goes out of there way to be friendly helpful and to remember you by name and preferences Ill be back again on my next biz trip to NYC!!Apr  ', 'Nice hotel some issues', 'Booked a queen room through Quikbooks I was grateful to check in early since I had just flown in on the red eye Staff were cordial and helpful Room was a good size and stylish Bed was comfy Found a couple of short hairs pinned to the undersheet of the comforter Im pretty sure the sheets were clean for the most part since the staff inspected the room before they allowed me to check in Rarely heard any noise from other guests except when they shut their doors To lock the door theres really no way to shut it softly Housekeeping sometimes chatted loudly in the hallway and they start knocking loudly on doors around  am to clean the rooms Bathroom was large Bathtub drained slowly Had to turn off the water to let the water drain before turning it back on The tub finally clogged up on the last day of my stay At check-out hotel tried to charge me  for the mini-bar even though I didnt use it I thought it was a fridge for my personal use I explained this and they promptly removed the charge Despite the negatives I did enjoy my stay I feel I got a good deal on the room (Ive stayed at the Hotel East Houston which was advertised at a similar price but not nearly as nice) The hotel is conveniently across the street from metro station and shopping Nearby coffee shops were okay Preferred Whole Foods across the street for better prices and better tasting food than places nearby Bouchon Bakery in the same complex as Whole Foods makes very good macarroonsApr   ', 'Does trendy have to mean dim', 'The things that I liked about  Columbus include the great location and the great online deal that I got from the hotels website I especially loved the discovery of Wholefoods right across the road in Columbus Circle shops - best place for breakfast and snacksI love the atmosphere of the hotel - very hip and trendy but I really dont understand why this seems to mean that everything has be kept in semi darkness Putting on make up in a dimly lit bathroom is a nightmare and the bedroom itself is little betterThings that I didnt like (other than groping in the dark) are that the room is seriously small with no room for big bags for travellers in the middle of a big trip and the in room internet is very expensiveThere was also an inidentified loud hum that went on all night - possibly a heater or aircon unit outside - either way it had us shopping for earplugsApr   ', 'Excellent service with a smile', 'This hotel was great for a number of reasons One of the first things we noticed was the friendliness of the staff Everyone was so helpful Because we arrived early in the morning our room was not ready however they called us on our cell phone as soon as it was available They were very helpful with restaurant suggestions Great staff! Perfect location-right by Central Park; subway across the street; Starbucks and Dunkin Donuts just around the corner;  hour pharmacy at the corner; great breakfast spot just up the street Shower was great and room was small but clean We didnt spend a lot of time there anyway so it didnt matter Only complaint was that they didnt offer shower caps in the bathroom Price was very reasonable compared to other NY hotelsMar   ', 'Very central next to Central Park', 'We stay  nights in the Pod room with a double bed and we found it very roomy with a nice large bathroom This room is much larger than the regular one at Hudson hotel where  persons can barely walk around the bed or fit in the bathroom I like the room design very much The double bed is very adequate for  medium build persons Kiehl�s amenities are a plus and the heated bathroom floor is a nice touch The bed is almost as comfortable as the heavenly bed from the Westin hotels with build-in drawer in the bed frame for additional storage space The location of this hotel is perfect for us as we came here for the opera at the MET at the Lincoln Center (less than  minutes walk) and the Central Park is just across In front of the hotel is the Time Warner Center which blocks all the traffic noise The Columbus circle subway is in the Time Warner Center where all the major line connected We have breakfast at the organic Whole Foods Market in the Time Warner Center where they sell food by weight so you only pay what you want to eat You can have excellent meal here (hot/cold) when you are in rush before the opera The Starbuck is next door to the hotel for caffeine addicted The staff is super nice It is a super deal at  in New York City!!! On the down side the curtain cannot be close tightly the room door needs a stopper to avoid the banging when it is close especially at night and the walls are a little thin But this should not stop you from reserve at this hotel If you hate morning light binder clips should solve your problemMar   ', 'Thin walls = no sleep', 'Small rooms were dimly lit Super thin walls I could hear every noise/shower/music/conversation that were taking place in the adjacent rooms There was a party taking place on my floor that wasnt moved till early in the morning so basically I didnt get any sleep and it totally ruined the next day for me The only pluses were that the rooms were clean staff is nice I got a cheap rate using quikbook and the locationMar   ', 'Small rooms doesnt begin to describe it', 'An otherwise acceptable stay ( nights) degraded by a room (allegedly the largest and clearly the highest price offered short of a suite) in which we couldnt sit down except on the bed even to work at the desk One chair was offered in a dimly lit vestibule Otherwise there was literally no room to move Closet space was a free-standing wardrobe with barely a foot of hanging space Storage space was a drawer under the bed Plumbing noises from adjacent rooms were noticeable and from time to time (especially during neighbors showers) loud I accept that space is at a premium in New York but this is absurd On the plus side such as it was its convenient to Lincoln Center pleasant and helpful staff and a good restaurant (Blue Ribbon) with excellent sushi If you plan to spend any time in your room look elsewhereMar   ', 'Exceptional Service and Value', 'My wife and I stayed at  Columbus during a random weekend in New York this February We found  Columbus through Tripadvisor and were encouraged by its ranking (# as of this writing) In short we were not disappointed with our choice as it turned out to be anf extraordinary value for a NYC hotel!First off a caveat about the location for this hotel for people not familiar with NYC Its located right off Columbus Circle a good  minute walk from Times Square This wasnt a deal breaker by any means however and the Columbus Circle Subway stop is right near the hotel anyway A Taxi ride right into the heart of Times Square was a measly  as wellUpon arrival the doors were opened for us and we were greeted with a smile and a polite welcome by everyone in the modern-decor lobby - a great way to start a stay Check in was a non-issue and we quickly found ourselves in one of the animal hide (fake)-lined elevators going to our room on the th Floor (there are  floors of rooms with two floors above that)We opened the door to our Queen Deluxe room and found a warmly lit intimately sized room with a modern twist Dark Teak floors are throughout the the main room and you have amenities such as a Flat-screen LCD TV mini-fridge safe bathrobe iron/ironing board iPod Alarm Clock and one of the most comfortable hotel beds weve ever slept on! The brown teak headboard for the bed spanned the entire length of the wall behind us but stopped short from the ceiling by about - inches This space hid a recessed light that lent a nice indirect glow to the room when onThe bathroom seems light standard fare but is very clean and boasts an interesting extra feature - heated floors! What a treat to not step onto a cold tile floor after a nice hot showerAfter settling into our room we made our way downstairs where we found Eric the Concierge He was perhaps one of the most helpful and knowledgeable concierges weve ever had the pleasure of meeting He helped us with everything from our dinner plans to making reservations for us at a comedy club he recommended Definitely a great resource to have when in NYC - even if you consider yourself knowledgeableWe had lunch at the Hotels Blue Ribbon restaurant (Japanese) and found it about average and maybe a tad overpriced - quite contrary to the hotel Mind you there was nothing wrong with the Sushi we ordered but it wasnt anything to write home about and the service was impersonal but prompt I would say its convenient but you have better choices literally right across the street in the Time-Warner Building One other note about the hotel - bring your own computer as they do not have a business center Overall  Columbus was an excellent value and I would highly recommend it as a great hotel outside of Times SquareFeb   ', 'Fantastic Find In The City', 'Where can you stay in New York where the staff knows you by name after the first day Wonderful location near theatre shopping and park Rooms very nice and staff the best in New York Great Value Cant wait to visit againFeb   ', 'Great great location -- tiny tiny room', 'We stayed at the hotel for two nights Terrific location Its just across the street from the subway & theres a great international newstand around the corner For those who indulge in Starbucks theres one right next to the hotel Our room was really small The queen-size bed felt more like a twin The room was clean but not smartly designed Theres a great big flat screen TV -- but no hooks for your coat The bathroom floor was heated -- but theres virtually no closet space Great shelves for magazines -- but very little drawer space Talk about priorities all mixed up!Overall our stay was pleasant & the staff was pleasant The price was right tooFeb   ', 'Great Rate made a Great Hotel', 'We stayed at the  Columbus for  nights at the end of Jan  We got a superb rate through Quikbook which made this hotel very affordable I booked a Queen superior as i had been informed that the pod rooms were very small If i was indeed given a queen room then those pod rooms must be a broom cupboard Having said that the room was more than adequate for the  of us as we did not intend to spend a lot of time in the room anyway The only downside to the size of the room was lack of storage for clothes and given that it was winter we had a lot of bulky clothes but we managedThe room was on the th floor at the back of the hotel with a nice view of the shaft but didnt think this mattered as I wasnt going to spend my time looking out of the windowThe under floor heating in the bathroom was indeed a nice touch as others have mentioned but couldnt quite work out how it worked The shower was great - powerful & hot! The only downside of the bathroom was the miniscule towels - no good for wrapping up wet hair! The mini bar was packed full but didnt try anything as there is a Duane Reade next door Service at the hotel was very good very attentative door staff and it was nice to receive a plate of cookies half way through our stay The bar staff where also very pleasant in the Blue Ribbon bar & restaurant (we did not eat there) The cleaning staff where a little noisy in the mornings but really we should have been up and seeing the sights anywayThis hotel is in a great location right opposite the subway and over the way from Central Park a few nice bars & restaurants nearby I would definitely recommend this hotel but only if you can get a great rate as otherwise i think it is quite priceyFeb   ', 'Mixed', 'I have to differ with most of the reviews Ive read Maybe its a generation thing Yes the staff are fine: very helpful And the place is clean But: why is it that so many " star" hotels in NYC give you less than a Holiday Inn and charge you much more money No coffee in the room No free WiFi No ironing board/iron Three big marks against the place in my book And the NYC-tiny rooms Not as bad as the Hudson down the street but still: no place to sit and relax read a book etc And the decor Yikes! Dark blue hallways; elevator walls covered in faux black fur with industrial metal accents I felt like I was entering a dungeon But its a fabulous location The bed was OK the soaps were nice and it was quiet But then again I booked with Priceline so my window faced an brick wall not the streetFeb  ', 'Rip off rate for international phone calls! Dont stay here!', 'We stayed at this hotel for  weeks and we are from Hong Kong So making a few international phone calls back home was necessary After staying at the hotel for a few days and making just a few phone calls (literally less than  or  calls got thru the line and none of our calls were more than  minutes each) I asked the concierge how much our phone bill was Guess what  Columbus charged me more than US+ for just a few phone calls!!! They explained that international phone calls cost US per minute This rate was absolutely ridiculous and the manager blamed us by saying that why didnt we check out the rate in the little book stored in our desk b we make the calls After speaking the manager we checked out the booklet and it actually didnt set out the rate at all but just mentioned that guests should ask the concierge for the exact rate for making international phone calls It just didnt make sense to us at all How could you justify charging the guest US per minute My  minute phone call to a friend asking a few questions cost me US+!!!! Completely ridiculous WE WOULD NOT RECOMMEND ANY INTERNATIONAL GUEST TO STAY AT  COLUMBUS Its a complete rip off given that the economy is so poor in the US Such ridiculous charging rate is totally unacceptable And the worse thing was they refuse to do anything about it at all!!!!!!!!! Our original impression of the hotel was actually pretty good given the location and the hotel rate and all that But with the rip off phone rates i guess thats how the hotels make profit!!! We are going to tell all our friends NOT to stay here if anyone goes to NYC Completely disappointed!!!!!!Jan   ', 'Beauty Brains and Brawn Must Read review!', 'My Monday (MLK Holiday) overnight accommodations at  Columbus far exceeded my expectations I was greeted by the Doorman as I entered and again by the host of Blue Ribbon Sushi & Grill The staff at the front desk were delightful especially Adrianna! My reservation for a Pod room was gleefully upgraded to a suite room  on the tenth floor The lobby is small but neatly furnished with a long modern sofa and bright round club chairs Neat artist�s prints hung on the wall low lighting down the hallway of the elevators The elevators are modern I stepped into a blue hallway with Thompson Hotels signature carpet I felt like I was in a residential apartment building with my room number glowing bright My room key was tucked into a designer  Columbus packetI entered into an oversized modern thoughtfully designed room Large platform bed Frette Linens and robe  modern side chairs and table and flat screen television and black and white cabinet with mini bar Dean & Deluca snack tray and available shag kitLuxurious drapes hide French doors which lead to a giant balcony; behind frosted doors were a large walk in closet and gorgeous bathroom Another window looking towards th street was tucked in an angled corner beautifully shaded silver floor lampNo carpet! All hardwood floors and allergy-free including the teak headboard Wall pockets containing glossy design and fashion magazines  bendable reading lampsA blue throw white duvet striped pillow and drapes were all made of the finest quality luxury material The bathroom was a standout with navy vertical subway tiles under mounted sink private loo area free standing two person shower large deep soaking tub with its own shower High end bath toiletries from Kiehl�s thoughtful extras like cotton balls and swabs fluffy white towels and a giant round magnifying mirror under lit in blue Located in the lobby is Blue Ribbon Sushi & Grill always open extra late and welcoming to my late arrival Located directly across the street from  Columbus is the Time Warner Center a luxury shopping venue Close to subways Columbus Circle and Central Park made  Columbus a Thompson Hotel to be envied by all Manhattan boutique HotelsYes I will stay there again Thank you  ColumbusJan   ', 'Amazing Stay (And yes the doormen are hot!)', 'I booked the hotel through Quickbook at a rate of  for Fri/Sat and  for Sun There were no problems with the booking and I would throughly recommend Quikbook as a third party agentUpon checkin I was given a free upgrade from standard queen to supeior (or deluxe - not sure which it is) The doormen make you feel very special and could not do more to help (As others have said they are all pretty hot too!!) :) I didnt really find the noise of the aircon too loud the view was of some non-descript building and some shafts but that didnt bother me The only minor negatives I can think of (and Im having to think hard) were that the ipod docking station wasnt dusted down and the bed frame sticks out a little so I banged my leg a few times! For the rate I got these are such small things that it really means nothing compared to the fantastic service and great clean rooms at the  Columbus Location quality and genuine warmth and hospitality from the staff here makes this place exactly what it is: a PERFECT little hotel for any traveller to New York CityJan  ', 'Terrific stay at  Columbus', 'My friend and I got an amazing rate at  Columbus through Quikbook for January - ( for Fri-Sat  for Sunday) We had an excellent stay from the moment we walked through the doors and the very friendly doorman took our bags and welcomed us All the staff were kind and helpful providing excellent serviceWithout asking our room was upgraded free of charge to a queen deluxe with two beds which was perfect The room was spotless and housekeeping brought us a second robe and non-feather pillows for my friend who is allergic The bed platforms are a bit of a nuisance but not a big deal Our biggest complaint was probably that the ice bucket while very stylish was quite shallow and not really functional Clearly Im really nitpicking here!Ive seen comments complaining about the loud heating/air system and it is indeed loud However if youre like me and my friend and you need white noise to sleep its perfect The beds are also very very comfortable and we both slept like babiesThe hotel location is perfect Right by the subway a Subway sandwich shop Starbucks and a Whole Foods in the Time Warner Center across the street Easy walk to Central Park and the theatre district and when we were in a rush to make a show the cab down cost  and took five minutes While I wouldnt want to spend + a night at  Columbus (or anywhere for that matter) I definitely recommend the hotel We had a great stay and even received a hug from the doorman when we left It was a terrific weekendJan   ', 'Exceptional Staff - Wonderful PLace', 'Lets start with the only "negative" My room was small But everything needed was provided in a well-designed and aesthetically pleasing space The bed linens and towels added to a feeling of luxury and styleThe staff was the real standout in an otherwise great experience Every single individual working at the hotel took the time to greet me Anyone that I addressed with a request question or simply a "hello" responded warmly and wholeheartedly Their friendliness (which was never anything but respectful) created the sense of having a home base in NYC and really added to the pleasure of my tripJan   ', 'Very friendly and stylish hotel in great location!', 'The best thing by far about  Columbus is the location You are within walking distance to both the theater district and Lincoln Center and you are close to many fine restaurants The Columbus Circle subway stop is literally right across the streetThe hotel itself is very modern and although the lighting and decor were not quite to my taste I must say that the staff was the friendliest Ive encountered at a hotel in a long time The room while small was spotless Our only complaint would be that the heater seemed to just blow cold air around the room so we ended up just turning it off and asking for another duvet Actually even with the heat off the room wasnt really all that coldThe heated bathroom floor was a really neat featureWe got a great rate through the hotel website and wed definitely recommend this hotel to anyone whos planning on attending a show or concert and doesnt need a whole lot of spaceJan   ', 'Great Hotel', 'We stayed in the  Columbus Hotel for  nights in March  for St Patricks weekend Overall its a great hotel which I would recommend The hotel is located opposite the Time Warner building just at the bottom of Central Park we walked nearly everywhere it was in such a convenienct location The staff were very friendly and helpful check in was fine our room wasnt ready but we were offered complimentary drinks in the hotel bar while we waitedWe had booked a Pod room however on checking in we were advised we had been upgraded to the next biggest room Accommodation was lovely very modern with plasma TV ipod docking station and minibar We got a complimentary paper everyday and the room was cleaned daily also We didnt eat at all in the hotel but the restaurant always looked busy and the hotel has a nice little bar for those apres shopping drinks!!All in all I would recommend this hotel The rooms are quite small but hey this is New York city youre there to shop and to party not sit in your room all day Special mention to all the gang next door in The Coliseum pub hi guys!!Jan   ', 'Practically Perfect', 'Spent one night with family We had two rooms Both were upgraded which gave us extra space (and room to hang out together) and fantastic value Loved the style of the decor The staff was very friendly and helpful the sheets were TERRIFIC and rooms were quiet (surprising to the two of us were are ex-Manhattanites!) etc Our only complaint if we were to have one was that the sofabed in one of the rooms wasnt made up which we didnt discover until we needed it (late) which entailed a short wait improvised bedding and making it up ourselves (True the "turn-down" staff had been by at about : but at that point we were using the sofa as a sofa!) If you want to be near the Upper West Side and/or Theatre District and are looking for a luxurious stylish place to stay youll be happyDec   ', 'Great New York hotel!', 'I have nothing but great things to say about this hotel! It is BEAUTIFUL! The staff are so friendly! We arrived at this hotel at  in the morning from an overseas flight we were not expecting to check in to our room until at least noon but we thought we would try anyways Upon arrivalwe found that the room we had booked was not available but the receptionist offered to upgrade us to a junior suite(studio suite) for an additional  I was very glad we did! This room was huge and gorgeous! We had a  square foot balcony no breathtaking view but what a surprise! The concierge was more than willing to reccommend places for dinner and get our reservations for us for shows and dinner as well as call towncars etc! A little tip goes a long way with these people we even recieved a "WOW!" from one of the guys! After making a complete mess of our room before we went out to dinner the housekeeping staff came in and reorganized it all! I was not expecting this as it was  pm and was actually a little bit embarassed by the state of our room! Just one of the things that added to our amazing stay at this hotel!I would definitely stay at this hotel again in a heartbeat!Nov   ', 'Great find in NYC', 'We just got back from an incredible trip to New York City and Philadelphia We stayed  night at  Columbus in NYC and it couldnt have been better The location is great if you dont want to be at Times Square and you dont want to go as far as the "Upper West Side"this hotel is located in the middle of them It is very close to the Trump and Mandarin Hotels It is next door to a Starbucks & across from large grocery store (Whole Foods)Now for the hotel itself Check in took only seconds The hotel features a very cool decor with a great city vibe We went for the cheap seats and got a Pod Room - which is a full size bed The room is tiny but it is flawlessly designed to maximize space Do be careful not to hit your leg on the bed corners ~ can be quite painful :) The bed was very comfortable and had crisp white bedding I must admit we are not a fan of down type pillows There was a stocked refreshment case but we did not use it The flat panel tv was quite nice  The view from our window well we had a lovely view of nothing but we were not in NYC to look out our window Now for the bathroomI have to say I now want rip out my own bath and copy the one from  Columbus! The floor is heated dont underestimate how incredible this feature is NYC at Thanksgiving is VERY cold and this floor feels fabulous on your frozen toes There is a very cool tiled shower (no tub) and great bath products They even thought to give you Q-tips and Cotton ballsa lovely touch The bathroom sink is really beautiful too with a cool gooseneck style faucet The towels smell great too ~ sound weird I know but the towels arent perfumey they just have a nice fresh smell to them ~ very pleasantThe hotel staff was excellent and they had our luggage loaded in to a cab before we ever blinkedthey make everything look easy hereI would highly recommend giving this hotel a try If you are ever planning to visit the Macys parade then this location would be terrific You wont see it from your window but youll have total access in just stepswithout the chaos of Times SquareNov   ', 'Small chic hotel with excellent customer service', 'Recently returned from a  night stay at  Columbus Very nice small chic hotel in a great location central to everything Stayed in a King Deluxe room with a very comfortable bed "cool" decor with a nice flat screen tv on the wall The entire hotel including the rooms are dimly lit which gave it a hip night club-like atmosphere The customer service was outstanding from start to finish The doormen always welcomed you with a pleasant greeting front desk staff were very friendly and courteous and check in and check out was fast and smooth The front desk and doormen/staff communicate with wireless devices As soon as I got there by cab the doorman opened the taxi door and asked me my name and quickly alerted the front desk via the device that I had arrived and they were totally prepared for me by the time I reached them They even had the doormen have a cab waiting for me at the precise time I checked out and walked out the front door Very well organized operation The only thing I didnt like was the shower The tile wasnt that clean and the shower head didnt work that well - no tub in the room There was no iron in the room either Overall I reccommend this hotel for young singles who are looking for a cool safe place to stay at reasonable ratesNov   ', 'Stayed at this hotel in Sept  Have visited NYC several times and have sta', 'Out of all the hotels we have stayed in THIS one had the very be st location Wonderful staff quiet nice bar-just great for  people!!! Subway Whole Foods(great for carry out to hotel after a long day with a glass of wine)Time Warner Buidling with great shops and places to dine) CVS a couple of doors down for those items you forgot to bring PLUS a Starbucks OR another(less expensive()coffee shop Zabars is up the street Central Park is across the streetjust a great quiet oasis in a busycity All hotels have a negative but this one has more +s than -s!Modern and clean you feel as though you are in NYC My friend and I are in our late s and we were very comfortable with this hotel Could not beat the priceNov   ', 'Small but lovely', 'My wife and I had a layover in NYC and decided to spend the night The hotels was very clean and modern All the people at front desk where very polite friendly and helpful I love the room Yes it is very small but very well done Ive seen hotel try to cram too much into similar sized room but this is perfect I will definetly stay there againNov   ', 'Great location otherwise disappointing', 'We have just returned from  nights booked directly via hotel website which states Roof Top terrace unfortunately the terrace is closed until next year and consequently we found it difficult to find a seat at the already small bar areaThe reception staff housekeeping and door staff were friendly and helpful although one couldnt help feeling they were looking for a tipThe price of  for a double room became  after  different taxes despite luxurious decor the view from the window of the building shaft led us to conclude this was an extortionate price and did not represent value for moneyNov   ', 'Small accomodations but overall nice', 'Awesome location for this modern boutique hotel Right across the street from Time Warner Center The staff members at this hotel were fantastic - from the doormen to the front desk - all seemed to work on the guests behalf almost effortlessly The room (superior queen) was fine for  adults but a bit small The bathroom was modern and nice We were on the th floor and our view was of the HVAC system - not surprising for NYCThe hotel was perfect for us I would certainly stay here again and would highly recommend to my friends I wouldnt recommend to someone expecting a large full service (restaurants gym etc) hotelNov   ', 'Dark interier over rated hotel', 'A boutique hotel that tries way to hard Dark over all feel Cow skin panels in elevators and downstairs Room  was  more then room  exactly the same size Both have a view of the alley! If it had a park view maybe but for the money it was riducuously overpriced The elevator and our bathroom were sprayed many times with some sort of bug spray It was disgusting! Truly wished we had stayed somewhere elseNov   ', 'NIce Change of Pace', 'I usually stay at Marriott or other chain hotels pricelined this one and wasnt sure what i was goin to get I booked the hotel thru Priceline for /night Hoping to get an upgrade Standard room is a full size bed sq ft room I called them up and they upgrade me for  more to a King Superior usually /niteThe hotel has a great staff and quite accomodating The location is not on Columbus Circle but on th st You walk out the door and Columbus Circle is less than a minute walk across the street Overall it is a nice place rooms little small but you pay for locationOct   ', 'Would definitely stay here again', 'We have just returned from our stay at  Columbus and our experience was very different to that of some of the other guests We booked a Queen room for a reduced rate via the Quikbook website The Quikbook site clearly stated that the room was for a maximum of  people Upon arrival it was clear that booking via Quikbook meant that you were given the smallest rooms in the hotel There was no way that  people could stay comfortably in this Queen roomThere was only  single wardrobe no natural light hardly any floor space around the bed and nowhere to store our  large suitcases I spoke to Lula on the front desk and she went out of her way to ensure that we were happy with our accommodation She showed me  other rooms which were much more suitable for couples and managed to offer us a larger Queen room at an extremely reasonable upgrade price Throughout our stay Lula made a point of checking that everything was ok with our room With regards to the rest of the hotel we really couldnt fault it All of the staff were extremely friendly particularly the doormen We didnt try the restaurant but we did drink at the bar a few times and they even served sushi to us at the bar My only gripe would be that the bar area is quite small with limited seating The room we actually stayed in was a great size The double wardrobe was more than adequate and there were large drawers under the bed also The ipod docking station was a nice touch as were the Khiels toiletries in the bathroom and the free daily newspapers The room temperature control took some getting used to but overall it served its purpose and the underfloor heating in the bathroom was very welcme after a hard days sightseeing The bed was also very comfortableHousekeeping did a great job at keeping the room immaculate and also turned down the bed every night leaving little treats on the duvetIn addition to the great service and comfortable room the hotel is in the most amazing location The Time Warner Centre is literally across the road which houses a large Whole Foods market and lots of nice restaurants Starbucks is next door and there were several places to get a great breakfast just up the street Columbus Circle was right on the doorstep including the best entrance to Central Park Overall we really enjoyed our stay at  Columbus and we would definitely stay here again on our next visit to New YorkOct   ', 'Fabulous Location', 'We stay in NYC about  times a year in the off season when we can find decent rates We have stayed in many boutique hotels including Hotel Giraffe The Muse and The Benjamin We booked the smaller king room at  Columbus and it was small but how much time do you stay in the room It was clean and the bathroom was clean and staff was great We ask for a quiet room and it was very quiet The hotel was great and you cant beat the location There is no roof top bar I read about that either on quickbook or their own site but when we went to locate it all we found was dirty laundry There is a huge whole foods across the street to peruse including lots of food to go We walked Central Park twice which is right across the street and we could walk to our Broadway show We booked directly with the hotel and the same day found a considerable lower rate on quickbook I called the hotel and they matched the rate We will definitely stay here againOct   ', 'Great Little Spot', 'Stayed at  Columbus for  nights in late September and had a wonderful time!!! Im not terribly picky though and mostly look for a place thats safe and clean and  Columbus definitely delivers in both respects!I got a really great deal thru quikbook for a Pod room (full bed) and since I was by myself that was perfect I will say however that if I had paid the hotels asking price of /night I would have expected more But for /night it was an outstanding value!!!Yes the room is small But honestly if youre in NY for the room then you do need to go elsewhere The bed was incredibly comfortable linens clean and soft and housekeeping did a wonderful job every day The bathroom was well-appointed though the tub was a bit small if you actually wanted to take a bath--which I refuse to do at hotels anyway Heated floor tiles in the bathroom definitely a plus!!! Kiehls toiletries were a wonderful touch and there was also q-tips and cotton balls in the bathroom--simple but very nice touch! thing I did notice missing was a coffee potbut there is a Starbucks next door to the hotel so it really didnt matter that much to me The view from room  was terrible as most have described to some kind of shaft in between buildings But you know what I was NEVER in my room during the day looking out the window and at night the blackout drapes were closed so why do I care what the view was So it all depends on you! After my rave reviews my coworker stayed at  Columbus the very next weekend and loved it as much as I did! Oh and the umbrella they provide for you to use during your stay came in handy as it rained  out of the  days I was in NY!!! :-)Will definitely return if the price is right!Oct   ', 'Honestly Not Worth It   ', 'Alright first the positives - the location is excellent (so close to Central Park the Upper West Side etc) the hotel is clean and kept up nicely and staff members are fairly friendly      but for /night - even if we are talking about Manhattan - one expects more than a mere  square feet or so (a so-called "Pod Room") with a view of a pigeon-occupied tower of space (about six feet by six feet) a tiny bathroom (admittedly with a heated floor a nice touch) essentially upscale dorm-style furniture and lousy temperature controlAll things considered experience suggests that one would do a lot better three times out of four by going on Pricelinecom or the like and putting in /night and  stars Again even for Manhattan this didnt represent good value for moneyOct   ', 'Great if you like bugs and bird excrement - see the pictures', 'God help you if you booked via a booking channel that doesnt specify the room type like pricelineLobby nice doormen always exceptional Room : nightmare Its tiny but thats not the issue - Ive stayed in the Hudsons even tinier rooms happily Its not pleasant to have nowhere to open your suitcase except on the bed but thats not the big problem hereThe window in the room overlooks a waste disposal pipe in an internal airshaft with a view across to adjacent rooms That is if you can see through the window given how much encrusted bird excrement cakes it - check out the photoOf all the hotels Ive ever stayed in this is I think the most depressing layout I couldnt deal with that aspect of the room so I returned to the front desk Lula on front desk told me I could pay almost  to upgrade to a better room - still nothing special not up to an average Marriott or Hyatt standard - and she literally walked away when I complained The general manager Barbara Lopez left notes every night asking to be contacted if anything could improve my stay but she never replied to my emailThe bathroom had silverfish bugs - check out the attached photo I didnt bother complaining at the time because of my horrible prior experiences with Lula and Barbara but I showed them these photos upon checkout and they didnt care or offer me any sort of amenity not even a discount on my  minibarThis stay was approximately halfway through a -night vacation at * hotels throughout the Americas It was easily in the bottom  of my hotel stays Ive stayed in NYC hotels around  times this decade and this was easily the worst experience of the lotI was so looking forward to my first stay in a Thompson hotel Im now about as anti the brand as it is possible to beAvoid this hotel unless you are paying for a specific room type - but if youre gonna overpaying that much just choose a better hotelOct   ', 'What a shame the designer of this place couldnt get quieter airconditioners', 'Funky little hotel in a great central location on Manhattan Island but our stay was ruined by a noisy air conditioner outside our window that the staff seemed either unable or unwilling to fix for the three nights we were thereWould have been nice if theyd offered to move us to another room but no we even had to get the bellhop to run down the street and get ear plugs so we could sleepWould only stay here again if the room did not have an airconditioner outside the windowThere are better hotels in New York for the priceSep   ', 'Great Staff/ Great Location', 'Unfortunately we had to go to NYC last minute for a funeral The staff was incredibly caring especially Lula We had four separate rooms which were all lovely The sheets are amazingly soft The decor is fabulouswatch out for the corners of the platform beds!Plenty of closet and drawer space and the water pressure in the shower was fantastic as were the toiletries of the hotel Starbucks is just next door so a Latte is never far away Whole Foods is in a great mall across the street Everything we needed was within walking distance including Central Park All in all its a bargain I would highly recommend  ColumbusSep   ', 'I totally liked it!!', 'This is definitely the place to stay if youre aim is to explore Central Park and hit the museums! I got a really good deal for around US  per night and its worth it Clean modern great amenities and amazing sheets!! Central Park is right across road and all the bright lights of Broadway Times Square and Madison Square Garden are all within walking distance This truly is a gem located in mid-town for the reasonable price you payAug   ', 'Nice Location', 'We booked a Queen Deluxe room on Quikbookcom for  We were in room  The room was bigger than I expected it would be The bed was perfect for with more than enough roomAug   ', 'Finally a clean bathroom and room!', 'My mom and I stayed at this small boutique hotel right on Columbus Circle This hotel is small modern and had a wonderful hotel staff I had to upgrade to a bigger room and they were very accomodating The bathrooms and the room itself was clean It actually had this baby rose aroma smell that I just could not figure out what it was The beds were clean and soft I dont suggest large parties to stay here The rooms are not that large we came here to do some shopping and after  days it was getting pretty crowded The location is pretty convenient There is a mini mall and subway right across the street in the CNN building Pinkberry is right next door for some yummy yogurt And a block down is  Ave where there are tons of restaurants to choose from!Aug  ', 'Small but well designed rooms couldnt be more convenient', 'I would recommend this hotel for anyone looking for a simple yet quality stay at a hotel in NY for a reasonable price The decor is modern and pleasing The rooms are indeed small but well designed with hidden storage spaces like drawers under the bed The Fresh bath products are a real plus as is the Blue Ribbon restaurant in the lobby The location across the street from the Time Warner building and the Columbus Circle subway station is also super convenient My only complaint - and the reason why I didnt give this place higher marks - was the full sized bed which was a bit cramped for two adults I booked the room through Priceline at a great price and specified two people Im not sure if its normal for the hotel to book two people to a room with a full sized bed but Id recommend calling the hotel to make sureAug   ', 'High-priceunderwhelming', 'After searching for a hotel with a good location in Manhattan for a "reasonable" price I booked at  Columbus Most prices I had seen were upwards of /night and they had rooms at  I have to say I left feeling really underwhelmed and disappointed for the money I spent Positives:  LOCATION LOCATION LOCATION You really are paying here for location Subway (th street/columbus circle) right across the street QNRW (th Ave) less than  blocks away Less than  block from Time Warner Center/Central Park  Cleanliness--housekeeping service was outstanding Drawbacks/Negatives:  LOUD doors that seemed to slam frequently after pm  Many of the staff were nice but it seemed like many were trying so hard to be friendly and helpful that at times I wasnt sure anyone knew what exactly they were doing  SMALL rooms I upgraded to a queen deluxe (having booked a superior) and it was tinywith NO view  LOUD water pipes Anytime anyone used the water to shower the pipes were super loud  LOUD A/C blowerI couldnt hear the TV when the A/C blower was going and especially not when A/C and water pipes were in use next door  LOUD hum from pipes/fans outside windowif you are not lucky enough to get a street/park facing view and are stuck in the back you look out onto pipes from the adjoining buildingsUnless their prices come down or I could get a "deal"--less than  per night I dont think I would stay here againAug  ', 'Bad service', 'The clerk at the counter refused to check us in because the guest who had occupied the room wanted to extend his stay for another night They could not offer us another room (fully booked) instead we should stay at the Hudson hotel a hundred yards down the road for one night and come back the next day for the second night We refused and asked for the manager in charge to complain about this unacceptable offer but the clerk was the manager already The manager emphasized that the Hudson had the same standard (that was a lie as we found out later) and we could stay there for two nights We did not like to spoil our holiday and accepted the changeAug   ', 'Nice hotel great location worth a stay', 'Stayed at  Columbus Aug - after getting what was apparently an introductory rate on Quikbook ( or so) The location is great (yes its not ON Columbus Circle but barely / block awaynot worth quibbling about) with the subway and Time Warner Center directly across the street and the park right across the circle The area is a lot less hectic than being further south but still convenientThe staff was extremely nice and unobtrusive The Queen room was very spacious for NYC with a comfy bed desk flat panel TV and a huge bathroom It was nice to see a hotel think about the people who use their rooms and provide plugs on TOP of theThe interior rooms are a bit cave-like since you dont have a window but the lights have slider settings so you can make the room a lot brighter than the way the staff apparently sets it up in preparation for your visit Im not sure why people fixate on the dark hallways - I didnt run into anything and unlike other hotels with dark hallways the room numbers were lit upOverall I loved the hotels style comfort and location I dont know if I would pay full rate but in the +/- range this is a good NYC hotel that would make your visit to the city very pleasant I would definitely stay againAug  ', 'Nice Stay for ', 'I arranged my one night stay through Quikbook at a rate of  With this rate in mind I found the hotel very nice It was clean modern safe and nicely located in Columbus Circle The staff were friendly and fairly helpful for my few questions The only drawbacks I found during my stay were the loud doors and cleaning staff that seemed to be yelling "housekeeping" all morning long Minor issuesAs has been mentioned the rooms are small there are no views nor real amenities I would not pay the rates they list on their website ( for the queen room etc); even in Manhattan you can find a better room for that price I only needed a place to sleep near Central Park for one night and did little more than sleep in the room so it was perfect for my needs at the reduced rate Nice new option in the cityAug   ', 'Nice Stay but be Warned', 'My partner and I stayed at  Columbus Circle (not really on Columbus Circle) over the Memorial Day Holiday After making my reservation I called the hotel and talked to Abbey to request high floor (street facing) which she confirmed When I spoke to Abbey I even reserved an upgraded room since it was my anniversary Upon check in we were given a SMALL room on the nd floor Even though I complained to the front desk I was told the hotel was full and nothing could be done for that night The clerk at the front desk advised us that we could move the next day to the room that was promised to us We were in the room until about : AM and no call from the front desk to change rooms When we arrived back to the hotel later in the afternoon still no call! I finally called the front desk and they had the nerve to advise me that they were ready to move us but we had not called them! Generally hotels that run efficiently would contact the guest and coordinate these types of activities We finally moved to a room on the th/th floor The room was oversized with a large-ish bathroom facing the street There was one day when housekeeping had not cleaned the room by : PM but this was quickly resolved without any hassle One note the beds that are used are platform so there is no box springs on the bed Also this hotel does not use top sheets only a duvet (I�m sure this works well in Winter but not Spring/Summer) On the positive side the location is EXCELLENT and Starbucks is next door Each night the turn down service includes Voss water chocolate A nice stay overall but with some problems and attitude from the front deskAug   ', ' Columbus - Pretty Good', 'I was in NYC for a business trip and stayed at  Columbus for  nightsLocationThe property is right across the street from the ACE subway line and The Shops at Columbus Circle It is a great location that is close just south of Central park and an easy walk to everything mid-town Oh there is a Starbucks next door too in case you need a caffeine fixStaffALL the staff were wonderful to deal with They were friendly professional and helpful You would think this is one of the basicsRoomIll post some photos but the rooms are a reasonable size I wouldnt say that it was a large room as the king bed just barely fit with the  side tables but it was serviceable No complaintsThe view was the back of another building I had the curtains drawn the whole time and thought it was fine If you want a brighter room and a good view ask for a suite in the FRONT of the building The decor is slick but I agree with the other reviewers in saying that it is a bit too dark I like dark hip lounges but would like the bedroom a bit lighter/neutralThe worst thing was the air conditioning system It worked but it was basically an on/off switch run by a thermostat This isnt bad in itself as the temperature was kept at a comfortable level but when on it was LOUD Really loud I found it hard to do a video conference on my computer with the fan onsomething that Ive never had issues with in other locations Room AmenitiesNicely furnished with Frette robe Dean and DeLuca snacks in the mini-bar and Fresh bath products are a nice touchHotel AmenitiesThe building is old and it shows its age You can either think of this as quirky and charming or dumpy I prefer the former :-)It isnt a newly constructed hotel with a work out room pool etc Not a big deal to me as I work out by walking everywhere while travelingThe hallways seem a bit darkas do the elevators that are covered in dark pony skin or something This is the hotels attempt to be hip and slick I can take it or leave it and would rather have brighter hallways and roomsThere is a pretty restaurant off the lobby that serves Japanese inspired foods It is pretty vibrant at night It is OK (not great) and a bit expensive Nice atmosphere but if you just want good food you can do better just by going on a short stroll around the blockOh WiFilike all travelers these days I need wifiand the hotel is smart to have fully blanketed the building with FREE wifi A big plus! Whats with hotels that still want to charge for wifi access after already gouging for the stayOverallThis hotel has been greatly anticipated The retrofit is decent but nothing really to write home about A bit dark for my tastesI thought it was a nice hotel and would stay here again Great location excellent staff decent room If you can get a good price it is a good play to stayAug   ', 'great stay in New York at the ', 'I stayed at this hotel on July  and   The hotel is located at th Ave and th St across the circle from Columbus Circle and the Time Warner Center I upgraded my room from a pod to a queen for an extra  a night This made the rate more than I would have liked to pay as I had read posts where the rate was much better than I got but for New York it was a fair price The front desk staff was very pleasant and helpful and great to deal with The room was bigger than at the Hudson down the block but not really big It was very well designed and pleasing to the eye if a bit dark The bathroom was shiny and very modern with the right amount of room The linens and towels were of an excellent quality and the bed was very comfortable Everything was very clean I would definitely book here again if I can get a good rate as the location is idealJul   ', 'Great Staff!', 'We are in NY at least twice a year for business  Columbus was won on Priceline for one night The second night we booked directly through the hotels websiteWhile the hotels decor is a little too dark for our taste the staff was outstanding Everyone was friendly professional and helpful We would definitely stay there again just because of the staff and locationWe upgraded our room to a king We were told it was worth the additional /night The room was still on the smaller side Pros: Outstanding staff nice hotel great area complimentary newspaper nighttime brownie at turndown Also great Sushi restaurant Cons: Decor a bit dark Bathroom door is glass so if you have light on at night it shows through Door to room is heavy and it is difficult to close quietlyJul   ', 'The Find of the Year', 'My wife and I spent four wonderful nights at this very trendy and elegant hotel for our honeymoon during the Thanksgiving weekend of last year I had meant to write a review earlier but I never found the time Shame on me This hotel was aesthetically beautiful since it had only been open for around a month when we stayed there The lobby is cozy and attractive The rooms are both homey and artsy in design although on the small side which is common for Manhattan You really have to get used to the bed corners because you will end up banging your shins a couple of times against them But no matter The bathroom was comfortable and clean The TV set was an LCD screen which I liked a lot The hotel is perfectly located around the corner from Columbus Circle which makes it extremely easy to move within the city by subway bus or just by walking The staff was really friendly and attentive All in all we had a wonderful honeymoon and this hotel was a great part of it I tried to book us again to celebrate our anniversary this year but the rates have already gone up from what we originally paid (I paid /night I guess I was lucky that the hotel had just recently opened) For those who can afford it I highly recommend itJul   ', 'I want to go back!', 'Stayed in this hotel for only one night and I wish I could have stayed longer (for the same price of course) We booked through priceline and got an AMAZING deal The hotel is a little bit hard to find the taxi driver could not find it and took us around and we ended up paying more fare But its in a great location: Central park is right across the street and Times Square can be reached by walking down Broadway There is a shopping center right across the street but we did not have a chance to check it out We stayed in the pod room which is super tiny but extremely clean and decorated really well Even though the bed is a bit small for two people it is really comfortable because of the pillow top mattress The flat screen tv was great but I would have liked to have maybe a little table or at least a chair to put things on I think there would have been enough room for a least a chair or a luggage holder I loved the bathroom it was very modern and pretty Toiletries Q-tips and cotton balls There was a safe in the closet a bathrobe and an umbrella to use during your stay I was disappointed though because there was no hairdryer The AC in the room worked really well The staff was great I would recommend it to everyone and would definitely stay there againJul   ', 'Sweet -Spot', 'I was pleasantly surprised by  Columbus Having stayed a week at Soho sister hotel Sixty Thomson last year I was pretty reluctant to repeat the experience But my sister and the attractive price point convinced me otherwise And Im glad for thatThe location is super right on Columbus circle near every convenience imaginable Unfortunately most taxis had a hard time finding it for some reasonI booked the basic room and expected something tiny this being NYC But I was happy to find that although small it was spacious and had clever little storage spaces like underbed drawers The service is pleasantly unpretentious understated accomodating and most imptly inobtrusive Loved the Fresh toiletries Could have more of a variety though Too basicAnd although theres the jumpin -- and delicious -- Blue Ribbon Sushi bar in the lobby it was never too noisy scene-y or happening thankfullyI ate at the Blue Ribbon every day - sometimes twice a day - and once when i had some bad fish and became ill they waived my bill and gave me a  voucher with min fuss Cant blame them completely though travellers diarrhea may have played some part in thisThe room service breakfast though was overpriced and horrible (burnt cold toast) Otherwise a sweet little spot Im there next time Im in ManhattanJul   ', 'The Most Amazing Hotel!', 'I got the most amazing deal on Quikbook! The Bell staff reception and concierge are all extremely helpful not to mention very good looking This is a trendy hotel!I also have to state that this place is SPOTLESS!!! I have never stayed in a hotel more clean than this and it smells great too When they turn your bed down at night you even get a mini brownie to eat with your night cap!I stayed in a Pod Room Dont be fooled by the name the room is a brilliant size You get a double bed more than enough floor space and a full size bathroom The only downside is that theres hardly any natural daylight even though you have a full size window it faces the shaftThe location is perfect just across the road from the Time Warner Building and Columbus Circle subway and next door to a Duane Read also a stones throw from Central ParkIf I can get another deal (usually the hotel is quite expensive) this will absolutely be my hotel of choice every time I go to New York I pity the poor suckers paying way over the odds for a tiny room at the Hudson on the same road  Columbus is miles better!!Jul   ', 'Very Nice!', 'We got a great deal on this hotel through Quickbook (/night for a king room) The staff was very nice and helpful The room was clean and the bed comfortable The room was very small but for New York it was fine The location was great as well Right across from Columbus Circle There is a Whole Foods so you can get anything you might need The subway is there too Some things to be aware of:Room was tiny and although there was a desk and chair it would be very awkward to actually have to work at the deskThere was no hair dryer or ironing board Im assuming I couldve gotten these from Housekeeping had I needed themThe air conditioning is extremely loud I got used to it but if noises bother you it might be a problem We would definitely stay here again if we could get a similar rate I dont think I would pay + thoughJul   ', 'The Staff Shines', 'Just returned from  nights at  Columbus A few highs and lows but overall very pleased The staff from front desk to housekeeing couldnt have been nicer or more helpful The young men at the front door that help with luggage and cabs etc were a delight They were bright polite friendly well groomed and well trained Rooms are small but well designed Beds are very comfy! A small desk and chair in the rooms would make a great difference Lighting in the rooms and bathrooms is very inadequate Mood lighting just doesnt cut it when youre in the shower or shaving Cant see instructions for use of the room safe on floor of closet because of lack of light Overall I liked it and would go back Kudos to staff and people who picked and trained themJun   ', 'Average NY hotel', 'I stayed at  Columbus for  nights in May The hotel is fine for the price I paid but there are better hotels for similar prices (the Hudson for example) Rooms are tiny as expected location is great at Columbus Circle and near the park The room was pretty clean (except for a strange goo on the bedside table!) and the front desk service was acceptableIf you can get a good deal ( for a queen room) I would recommend it if you dont need top notch service If paying regular price look elsewhereMay   ', 'Perfect!', 'I booked through Quickbookcomsame day and got a wonderful  rate for a queen room My husband and I had a wonderful time at this hotel Pleasantly surprised! The location is wonderfulclose to Central Park and Times Square The staff was so helpful Now about the roomvery modern and nicely appointed! I slept like a baby in the bed For NYCwonderful dealespecially for a holiday weekend!May   ', 'Stay now before everyone else finds out about it!', 'I stayed here this past Friday night and was thoroughly impressed For this price point  Columbus is a great hip choice It has a kickass location (just behind Columbus Circle) which makes it very convenient There arent a lot of large-hotel amenities (such as pool or business centre) but its high on design (blue/silver/brown trendy decor) and nice boutiquey touches such as Fresh brand toiletries The staff is friendly and the hotel small enough that you can get in and get out without long waits for anything Its not for everyone but if you like hip boutique hotels you should definitely stay at  Columbus nowbefore all the rooms get trashed by overuseMay   ', 'Wonderful stay at  Columbus', 'Ive just returned from three nights at  Columbus Having stayed at New Yorks Hudson Hotel a few years ago I knew what to expect at this property which seems to be similarly marketed to the young urban and hip set (not sure if thats me but) I had a Queen Superior room It was nicely appointed contained Fresh bath products in the bathroom a heated bathroom tile floor that was most pleasant a flat screen television hung on the wall and a well-stocked mini-bar with top shelf alcohol and Dean and Deluca snacks The room is not the largest room Ive ever stayed in but by New York standards it was more than adequate The bed fit in the room just fine and when Im in NY I dont come to hang out in my hotel roomThat said my room could easily accommodate two people which seems to be a point of issue for some reviewers here There are two drawers for storage under the platform bed and a wardrobe for hanging clothes Nice touches include an umbrella should it rain (it did while I was there so that came in handy) turndown service with a little mini brownie and excellent (and adjustable) task lighting bedside and on the deskThere is a restaurant just off the small lobby Blue Ribbon that has sushi (Its okay Some would say great I would not) that somehow manages to also do room service and traditional American breakfast for the hotel There are restaurants in the neighborhood a pub next door and a Duane Reade pharmacy/convenience store on the cornerI had difficulty adjusting the heating and cooling system in the room It could be my own ineptitude I dont know The controls were those manual "point the dial at the number" controls I am of the digital age: press an arrow up to a number or down to a number Anyway the climate in the room was perfect the first night Then it rained which as you can imagine changed the humidity and outdoor ambient temps and all bets were off after that I didnt call anyone to complain and I still slept just fineThere is also a VERY small lobby which particularly on the weekends I imagine (thats when I was there) uses music to assist in creating a hip and happening scene The music can be loud in the elevator and in the lobby but you wont hear it in your room I guess that covers it Oh they seem to spray or pump in a signature scent similar to what other hotels are doing these days I find it pleasant Slightly tropical with hibiscus notes perhaps Either that or they have some nice smelling cleaning products! While not offensive or in any way excessive if you are sensitive to smells be warnedThe hotel is located across the street (W th) from the Time Warner Building at Columbus Circle Great location Overall I would recommend this property and look forward to returning soon probably next monthHappy travels!May   ', 'GREAT Stay at  Columbus!!', 'I booked this hotel based on its location price and traveler reviews (on TA and elsewhere) We stay in the city somewhat often so we know space is at a premium and affordable rooms are hard to findespecially in good locations! I have to say you cannot beat the location of  Columbus! Easy to find it is just behind the Time Warner building with top notch shopping and dining just across the street The subway station is also just across the street making travelling throughout the city a snap If youd rather take a taxi the doormen will happily hail one for you in a matter of seconds! Central Park is just steps away and on a good day you can stop by Whole Foods (in the Time Warner center) and pick up fixins for a picnic in the parkjoyous! Yes the rooms are small We had a pod room and really it took me back to my college dorm days! That being said everything in it looked new and clean The bed was super comfy and the heated bathroom floors were GREAT!! The fridge was well-stocked and the cabinet was filled with gourmet goodies There was a small closetand really how much closet space does one need on a trip I never hang all my clothes when I go awayit was ample for us There were  down sides that I can think of: ) The lighting in both the bathroom and room were horrible for putting makeup on and ) the room was HOT when we arrived so we opened the window but just beware of all the pigeon POOP ( I will say that in the days previous it had been quite chilly!)The service was AWESOME! I really noticed how pleasant everyone was When we arrived our room was just being cleaned so they happily stored our baggage until our room was readyjust a short  minutes later When we called for an iron and ironing board one arrived within  minutes!! The front desk always greeted us by name and were fast and courteousI got a great deal on Priceline so that was just icing on the cake This hotel was WAY better than many of the others we have stayed at for double the price! I would absolutely recommend this hotel to anyone!May   ', ' Columbus was Fabulous!', 'My boyfriend and I stayed at  Columbus for four nights at the beginning of April and had a fantastic stay Now Im considering it for a trip in the fall with my sisters When we got to the hotel we were greeted at the taxi cabs door by the very friendly doormen I have to commend the hotel on the doormen they have working for themwhat fantastic and friendly personalities they all have! Our room wasnt ready upon arrival so the manager gave us complementary drinks at the Blue Ribbon Sushi Bar - a great little bar to frequent before dinner or when you come back from a long day of shopping (get the grapefruit cocktail listed on the menu!) This simple gesture was a great indication of the stay we were going to haveOnce we got up to our room on the th Floor we were surprised at how cozy and lovely it was The room was small (I believe we booked a Queen Superior) but that is normal in New York and neither of us were bothered by it There were cute little touches all about the room - magazine racks with up-to-date publications in them like Time Out New York a vase with a real flower on the nightstand an i-pod dock under-the-bed storage The bed was lovely and very comfortable Every night we slept very well The bathroom was a good size with a deep tub so no showers overflowed onto the floor There was a window/shelf in the shower to place your toiletries The toiletries - by Fresh - that the hotel supplied were fantastic The towels we so fluffy! OH! And the best part of the bathroom - the heated floor in front of the shower area! It was fantastic in the morning to step onto a heated floor and I even found myself standing on it after our long days of walkingMy only "issue" with the room is that after we both showered the room itself got rather humid and muggy The location of the hotel was fantastic There was a subway stop right across the street where we could get downtown very quickly One of the nicest things was being able to get up grab a coffee at Bouchon Bakery across the street and take a morning walk in Central Park I had reservations about staying uptown but ended up being very pleased with our location because I liked having the access to the Park the Upper East Side and being able to get downtown to Soho so quickly and easilyAs I said up above I am already considering  Columbus for a trip in the fall and would recommend it highly! From the staff to the comfy towels and bed to the fantastic location I could not have picked a better place to stay!Apr   ', ' Columbus A Thompson Hotel', 'Absolutely loved this place Will definately stay there again Service was excellent Linen towels bath robflat screen TV just like at home Staff are very friendly and very cooperative Had a blastApr  ', 'Uncomfortably small', 'I booked this hotel for two nights but left shortly after arriving The "King Superior" room is the tiniest NY hotel room I have ever (almost) stayed in It is uncomfortably small to the point of claustrophobiaThere is a floating desk against one wall but no chair to sit in - nor even would one fit between the desk and foot of the bed The bathroom is basic and although renovated is crowded and equally uncomfortableApr   ', 'Wonderful Experience at  Columbus', 'We just got back from a long weekend in New York and a wonderful stay at  Columbus Firest let me say that the concierge Rocks! Raquel and Eric were amazing at setting up a series of events for my partners birthday celebration Everything was perfection The room at  Columbus was very large for New York We booked a Studio Suite which had a balcony almost as big as the room Everything about  Columbus is very cool The room lighting/linens furniture and bathroom are all top notch Blue Ribbon Sushi was fatastic too! I would highly recommend this boutique hotel for anyone who likes a little "edgy swank" in the hotelsApr   ', 'Superb find!', 'We spent  nights at this fantastic hotel Originally booked a deluxe King at an excellent rate on Perfect Escapes but found a great deal for a suite on Tablet Hotels web page although we stayed in a Studio King on our first night Long story but handled very well by the hotel & we loved that room too It was huge with a balcony & enormous bathroom & good view of a corner of Central Park but we decided to move to the suite We were given the choice & it was a hard choice actually! But the rooms of the suite were very quiet beautifully appointed with clever design features & gave us plenty of space for a long stay & overlooked th St & the Time Warner Center with a glimpse of Central Park as well & exactly as portrayed on the hotels web site Nadia kept it in great shape for us during our stay & it was lovely to see her smiling face every dayThe delightful Julian welcomed us on arrival after our long flight from Australia charming Caeser showed us to our room & greeted us by name every time we saw him again As did everyone at this gem of a hotel including Ciaron & Stan who run a fabulous bar & helped make our stay so fantastic along with Richard & all the staff at the marvellous Blue Ribbon Sushi restaurant where we ate several times Terrific menu sublime food & decor & most reasonably pricedGetting around NYC was as easy as Great subway across the road literally seconds away but anytime we needed a taxi Anthony & Parry were always on hand & must be two of the most affable doormen in townaside from the others working at this hotelRoom service swift & not at all expensive for a hotel of this stature & location and neither was the well stocked mini bar Free internet & breakfast downstairs in the morningswhich we never got to eat! Too many laughs at night in the bar! This was my th time in NYC Have stayed in a variety of hotel types but wanted to try somewhere new Doubt that I would ever stay anywhere else again unless rates go through the roof which they might well do Then again I would probably pay them as we had such a magnificent timeAn easy walk to theaters Whole Foods across the street for a quick bite Chemist & Starbucks next door & anything else you might need close byWe are kinda fussy travellers but appreciate service par excellence & a hotel that turns out to be what it portrays to be No wonder we cant help but be blown away by this wonderful stay at  Columbus Spend the extra for a suite studio or deluxe room & have a ball! We feel indebted to everyone associated with this hotel & wish them continuing successApr   ', 'Stayed March - and cant wait to return', 'We chose to stay in Six Columbus because of the great location and reviews found here at TripAdvisor I would recc this hotel to those looking to explore the city and indulge themselves at a boutique hotelThe hotel was very clean and the staff was quite helpful and courteous The location is top notch directly across from the shops at Columbus Circle which houses a Whole Foods which is perfect for a tasty and inexpensive breakfast Next door to the hotel is Starbucks a bit further you will find a Duane Reade and Dunkin Donuts You will find Central Park  minutes away and Times Square is a quick - minute walk from the hotel Many subways are literally found right outside the front door of the hotelWe had a weak wireless internet signal that was not protected minimal noise from inside or outside the hotel newspaper each morning and the best mini-bar and snacks Ive ever seen Our room was a good size - Queen superior and loads of space for all of our luggageThe few downsides we noticed were:The heater did not heat up the room (I wanted  and it would only reach ) I had to sleep with a hoodie on for two nights to keep warm We notified the front desk twice and upon check out we were told it was a problem within the entire hotel and they were working on itVery strange that the cleaning staff NEVER left the right amount of towels - not even when we checked in First day no hand towels then no face towels then again no hand towels Very strange but housekeeping quickly bought up the towels when requestedLastly we could not get a seat in the bar or dining area on the two nights we tried Yes we could have called ahead but as a guest at any other hotel Ive stayed in this has never been a cause for concernEven with the few downsides Id stay here againApr   ', 'Great Location Nice Hotel', 'Found this hotel mostly by reviews on this website and others and due to the fact that it had a really nice daily rate compared to other trendy hotels in NYC I have lived in NYC but not visited much (and usually stayed with friends and family when I did) and therefore have very little to compare this to with regards to other Manhattan hotels Overall my wife and I really liked the hotel The room was very nice clean and with a comfortable bed and a nice TV It was also very small with a view of an airshaft and a tub made for a Hobbit Having lived in a small place in Manhattan myself this did not bother me much but I can see someone not used to such cosy quarters having trouble with it Only other problems were that they kept having laundry delivery problems resulting in not having washcloths for two days Also give you the Post (the Post) and the Wall Street Journal is in the lobby; are they also in the Rupert Murdoch empire To be fair they did offer to send someone out to get me the Times but it wasnt worth having to tip the same price as the paper The location is great with easy access to ACBD trains Central Park Midtown and UWS and the Village I was really impressed with the bar at Blue Ribbon Sushi (bartenders were awesome) and the food was good Unfortunately the sushi was inferior to the fried chicken which was great Go for the alcohol Overall it was a nice week and a nice hotel Would definitely stay there again if for no other reason than it is a nice place in a good locationMar  ', 'Great Location', 'We stayed at the hotel because we had reservations for dinner at Per Se The location cant be beat - it was across the street from the Time Warner Center The employees were very courteous There is a Duane Reade (or Rite Aide or similar drugstore) right next door in case you need something the hotel doesnt provide When we checked in they said they were upgrading us to a King Deluxe but the bed was not a king Not a problem since the room was not too small We were too exhausted to complain Bathroom is decent with heated floors (but only half the floor was heated by the sink but not in front of toilet or shower/bath) Fresh bath products Turndown service at night Inner rooms look out onto rooftop or shaft area Loud AC unit from nearby buildings may keep you up at night if you are a light sleeper Subway stop across the street Whole Food Market in the TW Center has a great food court for a snack to go Right next to Central ParkMar  ', 'Way Too Small For Two People!', 'i cant belive this is a  star hotel!! yes the service was very nice and helpful but the room was just silly i would say maybe sf!! i did not know that you could have a  star hotel with a full bed(two adults cant sleep comfortable on a full bed!!) no chair! no storage space (had too keep cloths in our luggage and store it on the one small window sill over looking a ally) the bath room was so small you had to step out just to dry yourself and there was not even a place to put your soap or shampoo!! very thin walls also hard to sleep when every time sombody gets off the elivator or opens there room door it is so loud it wakes you up!! maybe it was that i booked on priceline and they put us in the worst room in the hotel!! but looking on the web site and the regular prices that they charge it is way way overpriced!! - a night for a glorified closet!!! i dont think so!!Mar   ', ' Columbus a winner (for the right price)', 'My wife and I stayed at  Columbus for a Sat night in March  The hotel looks like its brand new Its a smaller building on th and th Ave but right off of the famous Columbus circle and on the corner of Central Park so the location is quite central to midtown and upper west side The stylings are quite modern and the staff were very attentive We were upgraded from a pod room to a queen size bed for free which was great That said the hotel is a very small building and the rooms are a little smaller than average but two people dont really need more space than that What matters is that the hotel is clean and brand spanking new I would definitely recommend this hotel to couples with no children but probably ONLY at the right price Ive heard the hotel rates average around  and up but I got a greal deal on perfectescapescom for  for a pod room These may not last long as the hotel gains more and more popularityMar   ', 'Excellent return trip to the  Columbus!', 'I have stayed at the  Columbus  months ago and decided to book again this hotel because I had liked my experience there I also booked this time through quikbook which is the way to get the best rates I had given it a  star last time because I had trouble sleeping  of the  nights There were rowdy boys next door and even if I called the front desk the manager could not get them to quiet down This time was totally different I did not hear anything even if I was near the elevator There are not many rooms per floor so there is less chance of people walking by your room I booked the queen room this time because there were no pod rooms available but when you are alone one or the other will do just fineThe staff is simply the best I arrived at : in the morning and was given a room right away Almost all the doormen recognized me and welcomed me back warmly They treat everyone the same and that is the biggest compliment I can pay them They dont cater to only the trendy clientele they cater to everyoneeven if you are not a something model:)The staff in the restaurant is the same The manager Quint and the barmen especially Keith treat you warmly and I was even offered a nightcap when I stopped by in the evening before heading to my room It is a great plus for the hotel because you feel like lingering there even if you are on your own They take great care of you I would love finding something to complain about because then I could write to the manager and hope for complimentary nights in return but I cant find anything negative to say about this hotel I just fear that I will not be able to afford it much longer when their prices will surely go updFeb  ', 'Loved The Room And The Location', 'If you a regular vistor to nyc youll know that hotels are very expensive and you probably use craigslist to sublet well thats what i normally do - but i found a really good rate on the hotels website -  dollars for the standard room per night now it is small - but where it lacks size it makes up for other things the location is perfect - i walked everywhere - even in the snow its right by the subway - and if you take the train to the airport - thats just  dollars and  minutes on the express trainits right next to my favourite store - wholefoods - so i was in their everyday and then right by the park and near all the shops on fifth avenue the staff are very young - and trendy - but very helpful the room was very nice - clean and excellent minibar there was a complimentary copy of the new york times everyday - and thats the only way to get news outside the states - unless of course you watch cnn!!!the bathroom was cool - heated floors - and fresh brand cosmetics - watch the shower - very hot - but lovely then you can wrap up warm in the cosy bathrobeall in all for  bucks a night it was great - i would definitely go again - but if i stayed longer or with someone else i would go for a bigger roomoh yes the bed was lovely - tooFeb   ', 'Small but very cool', 'Did a last minute trip to NYC with my girlfriend and was pleasantly surprised We stayed in a "Pod" room which was quite small but very clean and well appointed The bathroom was a normal size The entire hotel has been redone is very chic The hotel bar is small but cool And you are right across the street from the Time Warner mall/buildingand right by the park We got a great rate of /night from wwwquikbookcom and couldnt pass it up I would highly recommend this property If you require space do not stay in the Pod room We didnt plan on staying in our room very much so it met our needsFeb   ', 'nice little hotel!', 'I was very pleased with my one night stay at  Columbus They had a minor computer glitch which caused a brief delay in my check-in (no more than  minutes) and they upgraded me to a "deluxe" room to make up for that The staff were very friendly and made a point to address me and other guests by name (even the bellmen) The room was small but very comfortable and the bathroom amenities by Fresh were a nice touch At the  rate I got on ---com it was a good deal and I would definitely stay there againFeb   ', 'Great experience at  Columbus', 'Had a great stay at  Columbus in January! I found the staff to be very nice and attentive The decor is fabulous in the lobbyIts got a very young hip vibe (Also had great food in the restaurant--Blue ribbon) The rooms are small w/ no view (at least for us) but thats what I expect in New YorkBut all of the elements in the room were nicegreat linens a flat screen TV fresh products in the bathroom My only complaint might be that we were close to the elevator and I heard it in the morningOverall great experience So nice that Im sure I wont be able to afford it when the hotel is completely finished!Feb   ', 'Excellent beds wonderful design good location!', 'Surprised by excellence of this hotel; welcoming staff nice atmosphere (good music everywhere) lovely design and heavenly beds Weve booked the hotel directly and did get a good deal for a hotel of this category Location was good because of many metro-connections nice area with many locations for breakfast (Pain Quotidien etc) We were very happy to have been staying in this upmarket area instead of Times Square and other midtown locationsFeb   ', 'Absolutely unbeatable for the price', 'First off TripAdvisor needs to immediately correct this hotels one-star rating as well as its average " per night" rate Both are skewed on criteria to which I am not awareI am a former native New Yorker and Ive stayed (both before and following my move) in a variety of the citys best hotels  as well as a few of its worst Including this one in its previous incarnation where I had the displeasure of seeing mice periodically pop their heads through holes in the pink shag carpet (I only wish I was kidding) Thankfully shag and mice have long since dispersedI received a rate of /night -- for a queen room not one of the now-infamous "pods" -- via booking directly through their own Web site Even considering the nosedive NYC hotel rates take in January and February thats a total steal That said my room was nonetheless very small and I banged my shins on that infernal platform bed on multiple occasions I also had some issues with my A/C-heat system which is the only reason Im not giving this place five starsThe location next to the Columbus Circle subway stop makes it a perfect juncture for reaching most areas of the city via subway and although its too cold to appreciate it this time of year Im sure its location practically next door to Central Park will prove a major bonus as wellBlue Ribbon for those of you unfamiliar with the city is one of its best "minichains" (with only - total) and the  Columbus location is its first uptown I ate there and was highly highly impressed: its some of the best sushi in a city filled with formidable sushi restaurants including the infamous Masa across the streetSadly it looks like management is already onto the fact that they priced the rooms too low: their winter rates are already up  (to /night for this upcoming weekend - on their site not Quikbook)Jan   ', 'Big thumbs up all round !!!! (visited from UK)', 'We visited NYC from the UK for a  night stay at the end of November/beginning of december and the hotel was excellent put simply!The staff are really friendly and helpful (down to earth friendly not [-] kissing friendly!) They all were polite and we enjoyed chatting to them as we left in the morning and returned later in the day Concierge was really helpful right down to booking a table at a sushi restaurant for us a few blocks over when we realised the one downstairs was closed on MondaysWe had a pod room which did face the building at the back but ultimately its that or the busy street at the front of the hotel- I know which one Id prefer (and did!) It was adequate size wise as was the bathroom (heated floor and powerful shower were just the job after being out all day) The bed was massive and possibly the most comfy weve slept in! Flat screen tv was just the ticket as was the ipod stereo on the bedside tablelocation wise the hotel cant be faulted We ended up walking most places as nothing was more than a  -  min walk away really- time square was about  mins max  if you didnt have to keep stopping to cross the roads And if that sounds alot believe me there is more than enough to keep you entertained walking around! Yellow cabs could be got right outside on those occasions we didnt fancy the walk on our final day we got a yellow cab down to the Staten Island ferry port for about  then spent the afternoon walking up to the hotel stopping for coffee and shopping along the way If you walked it with no stops youd be looking at  hours or soSushi restaurant and bar are super cool (as the hotel in general really) pastries and coffee in the morning in the bar watching the world go by is a good way to start the morning and tasty sushi in the evening in relaxed surroundings a good way to end itThe one negative was that the room we had was at the end of a corridor (with two other rooms)- some nights we got a bit of noise (lift door "ding" or a door slam) This was reduced by closing the door that allowed access to the three rooms so all in all not a big issueWe used a generic hotel booking website so got a decent deal Id happily recommend this hotel and make a return visit in the future When we go to London we stay at a hotel called The Hoxton and this hotel is very similar in style atmosphere and comfortAll round excellentJan   ', 'Too small to bother', 'While the staff was very friendly and service oriented this was one of the most ridiculous of the + nights I have spent in a NYC hotel! In my first room (which was so small I hurt myself when I turned around) the telephone didnt work After  visits from the non-English speaking "facilities guy" the apologetic front desk clerk gave me a new room While this room was no bigger at least it didnt look onto the airshaft covered with pigeon droppings All was well until I returned to my room at :PM and tried to turn on the heat to take the chill off the  degree room No heat No facilities guy No other rooms No luck While the Sushi restaurant in the lobby is "happening" it was the only kitchen functioning Breakfast was stale pastries and lukewarm coffee while room service was a -ring binder of NYC delivery services If you are a fasting Liliputian this is a great place Otherwise go down the street or around the cornerDec   ', 'Perfect!!!', 'Thoroughly enjoyed my stay at  Columbus The hotel is situated midtown opposite the Time Warner Centre and within walking distance of Times Square Central Park and all the important shopping streets The hotel is small and intimate the staff are very attentive and the concierge is very helpful He arranged a fab night out for us and put us on all the guest lists I was expecting a pokey room given the reviews but the Pod room really wasnt that small the room comes with a very comfy bed designer edibles ipod docking station flat screen and the bathroom even has heated flooring( oh and an amazing power shower)The hotel houses a very popular New York sushi restaurant the food was pretty decent The hotel is on the same street as the Hudson hotel( pay a visit to the bar) and also the Mo bar at Mandarin Oriental( the view of the city is amazing)All in all cant fault this hotel Does everything a hotel should very comfy central location and excellent attentive staffWill be my New York sleeping spot going forward!!!Dec  ', 'wonderfull rooms', 'In this area of NYC a hotel with less ambient music and vivid as the neighbours from the Hudson Breakfast and dinner was a bit disappointing (for Europeans) but the rooms were fantastic Spacious very clean quiet To go back!Dec   ', 'Quick stay at  columbus', 'I decided the visit NYC for a friends party last minute  columbus was offering a rate of  (total!) so i decided to check it outthe hotel is located at the southwest corner of central park directly across the street from the time warner bldg th ave is within walking distance as well as other typical NYC attractions it is very conveniently locatedThe hotel staff were absolutely charming Everyone was extremely friendly and accommodating The hotel itself is well designed visually a sleek and attractive space My room was a "pod" room it was quite small as was expected but perfectly clean and well designed for its purpose The bed was very comfy as well my only critique involves the insulation of the room I was in room  and the wind was quite loud you could also hear doors opening and closing etc I will certainly return to the hotel but maybe next time i will bring some earplugs ;)Dec   ', 'Fantastic Hotel!!!!', 'This hotel was brilliant On arrival the doormen asked for our names as we were a party of  and took our bags inside When we were checking in the manageress came out and asked was it OK that she had upgraded all of our rooms as she had seen it was a girls holiday!! Of course we said yes!!The rooms were spotless and the beds and pillows were the most comfy i can ever remember in any hotel Ive stayed in!Each night the room was turned down and towels toiletries and water was replacedIt was so close to Central Park and the Time Warner building across the road has some nice shops and i would definitely recommend the Porter House restaurant in there too!We got great rates for this hotel on Quikbookcom and if i am lucky enough to get back to NYC id definitely stay there again!! Well worth a visit!Nov   ', 'Nice additon to midtown', 'It was a busy week in NY and I had trouble finding a room at a good hotel (Im picky) so I decided to give  Columbus a try The staff is well trained the doorman asks your name when he takes your bag and then radios inside so that you are greeted by name at the desk As I came and went from the hotel I was always addressed by name I arrived around pm and they were able to provide a room then I had a queen deluxe room It did face the narrow alley but I would much prefer that to the noise of th street There is no view on th it is a narrow street and looks onto the glass building of the TimeWarner center The room size is typical of a NY boutique hotel - small but comfortable and well appointed Id rather have a smaller nicer room than a large yucky room (If you want large and yucky I can give you that list) Everything is new and clean which is always a plus There is a small wardrobe instead of a closet so dont overpack but it is adequate The bathroom is small also (I had one with a tub) but manageable once you figure where to put things It might be a little cramped for  people depending on how well you like each other! The doors are heavy and do slam loudly so in the morning if you are not an early riser youll probably hear them Each room has its own central ac/heat which is nice and not the norm in New York Unless it is a new building or completely renovated you dont have much temperature control in many NY hotels I like having my room cold at night and toasty in the morning so I appreciate the unit But I do have to mention that the fan is very loud but it makes for good white noise for sleeping and drowning out slamming doors The pictures on the hotels website are accurate There is a japanese/sushi restaurant in the hotel which was good but when its not open you have to go out which isnt really a big deal But if you like to have room service in the morning this isnt the hotel for you There is coffee/tea and pastries in the lobby until am but you have to fetch it yourself I have stayed at/checked out many hotels in the area and this one is probably one of the nicest The Peninsula and FS are my favorites but taking a step down from those if this is the area you want to be in Id recommend it Since its a new hotel without much history you can email me if you have a specific questionNov   ', 'Perfect place after venturing through the streets', 'I stayed at this place with my girlfriend for three nights After trying to find a place that would suite our needs for this trip for more than a week I finally came upon the  on Columbus We reserved a Pod Room (due to our limited budget) and were completely happy with it Upon arriving we were greeted by extremely polite staff Everybody working for the hotel was friendly and helpful throughout our stayThe room was very clean nicely designed and comfortable for two people who use it as a place to relax after hitting the streets of New York In the morning we found coffee and a selection of good tasting baked goods in the lobby The location of perfect It is in walking distance to everything in midtown Manhattan right on the SW corner of Central Park A subway station is across the street There are several shops and restaurants around We would stay here anytime againOct   ', 'new hotel OLD buildingOct  ', 'Working out the KinksOct   ', 'A Great New NYC BoutiqueOct   ', 'We ARE soooo Hip!Oct   ', 'Tiny chic boutique hotelOct  ', 'good stay but a few quirksOct   ', 'Good Location Great Staff~ A great boutique hotelOct   ', 'Great new placeOct   ', 'Trendy yet comfortable!Oct   ', 'New Hotel with Lots of PotentialNov   ', 'not half bad', 'everything about this hotel screamed luxurythe staff were exceptional especially the door staffwe had room service which was the only downsideit was ok! for the price that we paid which was � per nite it was well worth it!!!!Nov   ', 'Great locationcomfy roomshelpful staff', 'My wife and I had a week in NY staying at  ThompsonWhile a lot of the staff may have been chosen on their looks never the less we found them helpful and accommodatingIn particular the concierges were always willing to help with bookings and adviceThe restaurant on site"Kittichai" is beautifully set upwith good service and excellent foodOur room on the th floor was reasonably sized comfortable and quietBeing removed from the hustle and bustle of uptown and in the midst of the quirky appeal of Soho is a definite plusNov   ', 'An experience - best service in New York', 'We spent our honeymoon here and it was a fantastic experience The room was clean and really nice the beds were fantastic and the service at this hotel is excellent as well as the location If you are going to New York - this is the place to stay I will give a few examples of what we experienced:- the concierge got us into some of the hippest restaurants and bars and upon arrival not only booked a really nice restaurant but also told THEM that it was our honeymoon so when we came to the restaurant they had arranged for champagne on the house and wished us the very best! (note: we have stayed in other hotels on Manhattan essex house is one of them but we have found that few hotels knows the meaning of a real concierge - but this! This is excellent They know Where to go and they can get you there and this is really good value when you are in a city like New York)- everybody working in the hotel was really serviceminded and nice And they remembered who We were- fantastic room: clean designerlook Kiehls products in the bathroom as well as bathrobe (We only missed slippers) - great food in the restaurant the breakfast is really good - try it!- the location: the hotel is situated in a quiet street (so no noise at night) and still you are just a few footsteps away from everything: the restaurants the bars the clubs and the MetroNext time were going to New York - this is where we are staying!Nov   ', 'Great Location Small Room!', 'This is the hotel to stay at for amazing location Steps to Central Park Radio City Columbus Square and very close to Times Square this hotel was an ideal location for a visit to NYC The room was small very small - and we had upgraded to a queen There was no closet only an armoire and therefore we had to call up to request an iron and ironing board That being said the bathroom was quite lovely and spacious But really in NYC room size doesnt matterbecause you should not be in your room except to sleep! Go out and DO something! The people working here were lovely and the hotel was very very clean The hallways were a bit dark but serviceable We took advantage of the free luggage storage before our trip back home WiFi was  USD per  hOct   ', ' Thompson is not a Boutique Hotel !', 'I was there for  nights to celebrate my husbands th birthday After a  hour drive we were at the front desk at : and check-in at : not a room avalaibleVery cold welcome by the receptionist that we seemed to bother We had a king size room but dont bother to pay more since all the rooms are the same (very small) and the only difference is the size of the bed Very noisy hotel where everytime a guest closes a door it makes a terrible noise You can also hear everyone in the hallway Im a member of Small Luxury Hotels (SLH) and I travelled everywhere in boutique hotels  Thompson IS NOT a boutique hotel For example even though I wrote to the management few weeks before our arrival telling them about the special occasion nothing was made to highlight the fact Is it too much to ask to have a small note in the room  There is a very nice roof terrace but its only open from :pm It would be great to enjoy the quietness of the place the view a drink at anytime of the day If you need to use a computer youll have to use the small one on the front desk standing in the middle of everyone The only goog things are the friendly welcome from the doormen and the locationI wouldnt pay more than  for this hotel It was  +  for parking RidiculousOct   ', 'This botique didnt have the charm I was looking for', 'Spent one night here in early October Was disappointed - room was small (though typical of an NYC hotel room) amenities were limited bed was just OK Teh worst part however was how noisy the hotel was: the bar at reception was cranking music until am on a Wednesday night The toilet flush was like the Hoover Dam unloading And worst of all teh bottom of my door wasnt very well sealed off so hallway noise (and - yuk - secondhand smoke!) intruded all nightI slept from am until  I figure it was  an hour Not coming backOct   ', ' Thompson is fantastic', 'I stayed at  Thompson in September  Everything about it was fantastic -- the location the rooms the staff etc The design of the room is beautiful and it was a good size especially for a NYC hotel room You cant beat the location since its in SoHo You can easily walk to plenty of restaurants shops etc My room overlooked the street but it wasnt loud at all (at least for me)Id definitely recommend  Thompson!Sep   ', 'Great Hotel and Immpecable service', 'We stayed during the third week in August and had an amazing time The hotel is located in the middle of Soho which is perfect for shopping and dining The rooms were nice sized and very clean The hotel is getting a little dated in the rooms but it does not detract from the stay What impressed me most was the service and friendlessness of the entire staff from the front desk to bellman cleaning staff etc Everyone was helpful and accomondating and made us feel like we were family which in todays travel is not found frequently We will be back for sure!Jul   ', 'great location', 'Nice little boutique hotel in the heart of SOHO Nice bars great staff and very knowledgable about everything you need from shopping to restaurants Great area to stay for a romantic weekend away from the tourist frenzy of Midtown Enjoy!Jul   ', 'Lovely Winter Escape', 'We stayed at  Thompson in Dec  for a pre-Christmas escape to New York Everything about the hotel was fabulous! We flew in early morning and the reception kept track of our room and phoned us as soon as it was available even though is was only am The room was well equipped clean and very comfortable The concierge really knew their stuff and were always only to happy to help out The hotel isnt only in a great location but it is surrounded by cafes that serve fantastic coffee tempting boutiques all with a great village feel I wouldnt stay anywhere else!Jul   ', 'Pretty good overall', 'I dont have a good track record of picking hotels in New York and so when this one was recommended to me by a colleague I thought I might as well give it a shotOverall I was not disappointed Arrival impression was not great because at street level is the restaurant; reception is upstairs and I was not offered assistance with my luggage Furthermore both receptionists were on the phone when I arrived and so I waited longer than I would like to check in - which after  hours travelling is not welcomeRoom itself was clean and looked fairly recently updated bed comfortable decent bathroom As with most NYC hotels pretty small thoughI didnt have any noise issues (another common problem in NY)Breakfast quite niceWall Street is about a min walk awayCertainly worth consideringJul   ', 'Disappointed', 'Luxury Hotels website sold us the idea that although the Hotel was away from other bar scenes this hotel has two very popular cool bars to enjoy When I checked in I was excited and could not wait to try their roof top and inside bar On our first night we were very disappointed to learn that both bars were closed for PRIVATE EVENT so we decided to go somewhere else On our second night we wanted to have a drink in the afternoon before getting ready for dinner and again the bars were closed til  pm Well they lied after having dinner and looking forward to coming back to our hotel to enjoy the facilities the inside bar was supposed to be closed for a PRIVATE EVENT until : We waited in the lobby until : am and they would not allow us in I found it very insulting to be paying top dollar for a hotel whose premises are closed for other events One of their employees told us that they frequently rent the bars to a local company that books events for them In conclusion the hotel was very nice but if the only available part of the hotel is my room I rather go somewhere elseJun   ', 'Great service but the hotel is a little tired', 'We used to stay here when the hotel first opened The staff is friendly and knowledgeable The rooms were clean but tired looking Furniture has stains Lobby had a strange gas smell Restaurant was okayJun   ', 'Nice hotel in a great location', 'I had actually stayed at  Thompsons sister hotel  Columbus in January which proved so gloomy with such bad lighting that you almost needed a white stick to manoeuvre about your room  Thompson is quite different and a much better experience I had a light-filled room on the th floor which afforded a really great view over SoHo The location is really excellent Its so nice to slip straight out the door into such a vibrant neighbourhood The staff were excellent The doormen were extremely attentive and there was one woman on reception who was particularly professional The bar is cool and they serve nice cocktails and the design of the room is very pleasing On the negative side the breakfasts are only so-so rather than excellent The choice is pretty limited and the price a little steep The other thing I found quite strange was the fact that there was not a desk in my room I can not be the only traveller who has work to do while Im in New York I mean it is a city with business travellers not a spa or a resort So I thought it was pretty weird that I had to sit uncomfortably with my computer on my bed I inquired and was told that there were only desks in the suites The other big problem I had during my stay was a very poor Internet connection At times I actually had to sit on the floor near the door just to get reception! I asked them if guests regularly experienced problems and they said "No" Given the pluses at  Thompson Id almost definitely give them the benefit of the doubt and return on my next trip to NYCJun   ', 'Accomodating friendly great bars!', 'Spent the weekend with friends for my birthday The visit started shaky when I was not able to present the manager with a Comp Voucher that I didnt realized I needed Staff stayed calm let me work through what I needed to do And then in the end did what they needed to do to help me have a great weekend Loved the friendliness of the staff Roof top bar - gorgeous Thom Bar lots of fun and Kittichai amazing! Highly recommend!Jun   ', 'This must be one of the best hotels in NY', 'After reviewing what seemed like hundreds of hotels for our NY trip we decided upon  Thompson - and were so glad we did It must be one of the best in NY and I would definitely recommend it All the staff couldnt do enough for us - the doormen were always friendly and concierge/reception staff also always helpful and friendly We tipped the doormen/concierge/housekeeper when they helped us with things (~  each time) but I believe this is the norm for NY so it didnt seem strangeI could rave on and on about this hotel but it really is an amazing hotel in a really good area I agree it is a typical hipster nouveau trendy hotel and slightly (not "vastly") over-priced but I think you get what you pay for and at  Thompson attention to detail and customers was spot on throughout our week long stay which means more to me than paying less for sub-standard serviceThe rooftop bar is lovely - the perfect setting for a cocktail or two after a long day shopping and the restaurant was also very good Im not a huge thai food fan but it really was goodThe only niggle I had while I was there is the first room we were given was really noisy - direcly above the bar (which incidentally is a lovely cozy comfortable place) but we asked to be moved and no sooner had we asked we were moved to a higher floor which had a larger brighter room with a better view I believe this may have been a superior room but we werent charged any more than originally quoted Oh a niggle of my husbands is the mosquito bites he received while sitting next to the trees in the bar at the front of the hotel although this isnt really the hotels problemIf you are considering staying in this hotel ignore any negative reviews and go for it - you wont be disappointedps - we had no problems with the air con!pps - really good restaurant Antique Garage around the corner on Mercer StreetMay   ', 'Great hotel in a fantastic location with staff who make me feel at home', 'I stayed there twice on a merry-go-round US trip trip last month and loved every minute of my experienceThe rooms were stylish and modern with all the extras you would want in a hip hotelLocated in the heart of Soho i couldnt have asked for a better location to hit all of my favorite downtown shops and restaurantsThe staff were particularly gracious and welcoming especially the pretty Avery Bock whos Front of House for the evenings activities; Steven Jacoby one of the many great doormen; andMay   ', 'Vastly Overpriced Hipster Hangout', 'To be fair I never actually intended to stay here I was supposed to be booked into their sister hotel the Gild Hall down in the Financial District and my assistant swears thats what she did and the problem was on the Thomspson central booking site Oh well My plane was late it was raining my car service didnt show up and I arrived at the Gild Hall  minutes before my scheduled meeting and ws told that my reservation was up here The taxi took  minutes and the credit card payment system didnt work so I walked into  Thompson with literally no cash in my pocket and late The aura is typical hipster nouveau trendy with lots of Euro music going on and and so I pretty much knew I would have a small room At the desk the man said my room was "ready" but not available because it hadnt been inspected That was because of the late check-out I said " Huh" I never heard of a check-out as late as that and in any even I was late and they should give me anothert room They didnt and kept me there about ten minutes while they finally processed me into what on of the front desk people called a really good roomThis is not a really good room It is a standard modern small room with King bed and small couch and chairs and bureau and flat screen No desk to work at (but if you are a true hipster I suppose desks surplusage) The bathroom is nice and there is a large shower and no tub The WiFi works for /dayAs I dropped my bag and flew out the door to my meeting I noticed it seemed warm in the room and so set the thermostat at  F I returned at  pm and found the room hot and called down to the desk They said they would send somebody up to "fix the thermostat Instead they sent a maintainance guy who was carrying a standing fan! I said no what I wanted was for somebody to make the air conditioning work and he opened the windows for the time being and went away When he returned he told me that they had "turned on" the air-conditioning in the hotel - in fact it had been turned off for the whole hotel because somebody complainted that it was too cold Huh Finally I got some air conditioning A later call for a wake-up rang unanswered about  times before I quitThis is a perfectly adequate  hotel It takes real chutzpah to ring you up for Apr   ', 'Mixed feelings', 'The good  Friendly staff: Most of the people we encountered were polite and helpful I mean the staff at the front entrance front desk and the restaurant We like the location It is in a neighborhood setting Within walking distance to restaurants cafes and shops Restaurant: good food and serviceThe Bad  When we checked in we were shown our room Everything looked fine However when we came back from dinner the room was FULL of SMOKE We hurried to the front desk to tell them that someone smoked in our room They said they will send a supervisor to inspect and they will let us know Nobody came back to explain what might have caused the smoke:( A few friends met with us in the lobby/lunge area My husband moved  chairs closer to us so we could chat with each other A woman (blond) came over with stoned face to tell us we were not allowed to move the chairs Upon hearing that the group of us started discussing maybe we should go somewhere else As we were walking away the same woman came over to tell us that we could go and sit in the corner I told her we have decided to go somewhere else She got UPSET and said RUDELY:" I wish you had told me before I moved chairs for you!" During our first day of stay we left �no disturb� sign on when we went out in the afternoon When we came back there was a message under our door It said they didn�t do the turn down service because of the sign The second day we made sure the sign was off the door when we left When we came back at night Still no turn down service�Mixed feelings�Apr   ', 'Friendly service', 'We recently stayed at  Thompson and I must say it was one of the best experiences we have ever had at a hotel The staffs are good looking but very well trained From the moment arrived to the hotel we were greeted and welcome and the warm greetings continued through out our stay We do not remember ever having to open the main door because there was always a doorman there to greet you The concierge (Chris) is fantastic and knows just about everything about NYC The desk staffs are ready to greet you once you step of the elevator in the upper lobby The housekeepers are very polite and always greeted us while awaiting the elevators We love everything about this hotel The only negative was the street was being repaved by the city and it was very loud causing us to request a roommove to the other side of the hotel but unfortunately they were fill for the night and could not accommodate usMany thanks to  Thompson staff youre our new favorite in NYC and we will back soonMar   ', 'Alotta Moolah', 'Pros: fantastic location hip trendy clean rooms good toiletries friendly at the desk; great chocolate boutique a few doors down Cons: snooty door guys (stepped right in front of us as we were returning from dinner one night and with a total attitude asked my boyfriend "can I help you" when we told him we were guests of the hotel he just stepped aside with no apology; rooms are microscopic (but this is typical for NYC) Overall no real service for the amount you pay We like Soho but will probably try somewhere else when we visit again in MayMar   ', 'Love the place', 'Great hotel friendly staff amazing rooftop bar chic lobby barCertainly a preference over MercerFeb   ', 'Fantastic Service; Trendy But Slightly Worn', 'I just stayed at this hotel January  The service (hotel staff) was fantastic The location is perfect The restaurant is incredible The room was a little worn out (stains on some of the furniture kind of dirty pillows on the bed and beaten up fabric on the couch) But the room (a Deluxe King) was tastefully decorated and large for NYC I would definitely returnJan   ', 'Finally a great service', 'Finally a hotel with a quality serviceIve been recommended to stay at Thompson  by friends and I do not regret at allFirst the hotel has a perfect location second I was amazed by the quality service (front desk bellmen and specially concierge)The team is ready to answer fast efficiently to customers needs and the professionalism of all team is incomparableI worked in the hospitality businessl and it is obvious that all team followed a training of remarkable qualityIve stayed with friends for five nignts and rooms are so comfortable with great accomodations specially the bedThank you for giving to your customers a big comfort service and a young efficient teamPS beautifull bar and restaurantJan   ', 'A good choice', 'My brother and I stayed there for a quick business/family visit trip in November The hotel isreally nice I cant think of anything to complain about The design isnt groundbreaking but it is still comfortable and well-done The location isperfect Great shopping eating drinking are all just steps away its also easy to meet up with friends from all over the CityOur room was much larger than I expected (and who ever says that about a NYC hotel) Its also nice to be in a busy part of town where the hotel doesnt feel like Grand Central Also make sure to eat (even just a snack) at the Thai restaurant on the ground floorKittichaiits greatJan   ', 'Funky Chic Soho', 'I stayed at  Thompson for one night this Jan Overall the hotel has the "w" hotel feel but much more upscale and personal The inviting second floor lobby is decarated well with huge windowns and funky furniture The check-in process was quick and all of my requests fullfilledThe room itself is a pretty standard NYC size room We checked in put were called in our room right away due to a mix up with someone else already checking into that specific room We were upgraded to a suite that included a HUGE living room seperate bedroom  seperate bathrooms each with walk in tiled showers and seperate tub The suite was really something else If you can afford it it has to be one of the best in the city Even though we were in the suite I did see the previous "standard" room and it was like stated before: typically sized for NYC and decarated very funky/chic The beds were very comfortable and showers fantastic  I would and will definatly be backJan  ', 'Great location average hotel - stay if you get a rate', 'The hotel has a great location and the staff are friendly and helpful rooms pretty clean (although we needed to open the windows in December to let some fresh air in as it was pretty stale when we arrived) Then there was a leak from the room above and we had to move to another room The reception rooms are a bit dingy Overall if you can get a good rate it is worth staying here but doesnt feel like it is worth the full priceDec   ', 'So overrated', 'I recently stayed at the  Thompson for workThe hotel itself is pretty The main floor with the bar is clean and elegant not too designy but modern and minimal Lots of dark wood very Thai insipired The staff is very nice and well trained and certainly try to make everything as smooth as possible However when you get there they give you an explanation speech on the special hotel amenities At the end of the day the special amenities are a bar and a restaurant - and thats it My room - which was supposed to be a superior king at  - was a closet It was so small I cant even image what the standard rooms look like The room is minimal pale greens and greys Nice - but nothing special If you stay in these kinds of hotels they all kind of look like each other after a while There was nothing particularly distinguishing The bathroom is nice and big Dark marble - but shower only (in case you like to take baths) The shower amenities were the bare minimum - nothing special Shampoo conditioner and a bar of soap No shower cap toothbrush etc Turndown service is nice in that they give you a brownie on your pillow The "gym" - lets call it that - is in the dark dank basement It is an even smaller room - say  feet by  feet with low ceilings and no windows  treadmills a bike and an elliptical machine piled on top of each other There is no business center and if you need to use a computer - you are forced to stand at a tiny laptop at the check in counter God forbid you should have people waiting Or worse have to wait yourself I have to say its the first hotel Ive ever been in without a business centerThe room service was a little unusual as well Minimal - but way too minimal I ordered the grilled chicken breast and literally got a sliced grilled chicken breast on a white plate No bread no salad no decoration no condiments I got that they were going for minimal but looked more like hospital All food is Thai inspired so even the chicken noodle soup and the grilled chicken breast had a very strong Asian infusion flavor to them The breakfast "buffet" is really non existant  bagels  croissants and some toast on a plate The menu looked ok but i just wanted something simple off the buffet and sadly there wasnt much of a choice So all in all - nothing bad - but certainly not worth that kind of money or buzz I think if you want to stay in this neighborhood I would recommend the SoHo Grand which really has all amenities a proper hotel should haveDec   ', 'Great Place', 'Hubby and I just returned from a fabulous long w/e trip into Manhattan and stayed at this lovely hotel! There is not one thing I can negatively say about it! Everything was fabulous from the doormen front desk housekeeping the wonderful bed and bathroom!!!! I did make a mistake and thought I was putting the A/C because we had our curtains opened and the sun made our room extremely HOT! Turns out there is only  setting from the Winter and the summer and when I put it on Cool it was actually heat and when we returned to our room hours later is was about  degrees! One call to the front desk and a couple of laughs later a maintenance guy came up and got our windows to open wide to cool the place which happened in minutes! Again this was MY fault not the hotels! Everyone was extremly nice and the hotel is in a perfect location as my husband and I frequent SoHo and the Village!!! (subway is right around the corner to go up to Midtown also)One more thingwe arrived on Thanksgiving Day and Thompson Street had plenty of parking! We were there for  days  nights and if we had to garage our car it would have been over just be patient and look around for the right spot and watch your signs for street sweeping etc! My car was actually good for another  days (but sadly we had to go home)!!My photos look exactly like those already posted so Im not going to botherOct  ', 'uniformly good service', 'I have stayed in NYC each of the last  years for my annual photographic trip In recent years i have moved down from midtown and stayed in Soho at the Mercer and Soho Grand This time i went with my family to  Thompson The hotel is excellently positioned for the immediate area and lower Manhattan yet in a quiet road Its rooms are bigger than most but whilst I believe service levels in most NYC hotels are better than the uk  Thompson was exceptional One felt relaxed and at ease I can also recommend the City Girl Cafe across the road for a great coffee and the Thom bar if youre feeling sociableThe only minor quibble is that the roof terrace was closed for the season which was disappointing as i had planned to take photos but its only a minor pointIf you want a very comfortable classy and not overtly trendy base with extremely helpful and friendly staff for exploring the less touristy lower Manhattan then this hotel fits the billSimon Sep   ', 'EXCELLENT but worn around the edges!!', 'Excellent location with good shopping and restaurants all within short walking distance Its easy to get cabs and feels safe The hotel itself is a bit of a destination for party people so request a room on a high floor to avoid the noise from the bar and restaurant or prepare to party!! we were moved after a simple call to reception The rooms are small and a little worn and tired but have everything including an expensive mini bar with everything including sex aids!!! The staff are friendly polite and efficient which is a real bonus for a trendy boutique hotel in NYC! We would definitely go backThe restaurant is very goodSep   ', 'Great stay in Soho!', 'I stayed at The Mercer last year in Soho and wanted to try somewhere else and  Thompson didnt disappoint! Substanially cheaper than The Mercer  Thompson is just as convenient and the rooftop bar is a MAJOR plus!! Loved it! The FRESH amenities were so fab that I had to go the Fresh Store and purchase more shampoo to take home to Sydney with me!! And the bedsheets were to die for! I look forward to checking out the other sister hotels as Ive stayed in  of them now and I have no hesitation in going back there again :)Aug   ', 'Good but perhaps not as good as their prices promise', 'We stayed at  Thompson in April and had a perfect stay there We were re-bookend into this hotel as the hotel we originally chose had to close their doors for a short timeWhen we first got there we immediately liked the lobby and it was nice to get a coffee with pastry there every morning before starting a new day in that great cityNice room big enough just redecorated so everything nice and new perfect bathroom and we slept wonderfully Extraordinary to be able to sleep so well in a city that never sleeps The only noise we heard was our neighbour coming  home Cant rave about the staff they where average in my opinion they did their job and nothing more than thatDuring our stay there were still some renovations going on so neither bar nor restaurant was open We did get the rooms at about a third of the going rate probably due to the rebooking and of course because not everything was ready I imagine the bar and restaurant to be really something but I dont think that  extra experience is worth  or moreWe enjoyed our stay very much but it is definitely out of our range nowAug   ', 'Friendly ', 'Thank you  Thompson!My GF and I recently stayed at  Thompson for a special weekend get away and let me say it was one of the best treats weve given ourselves this year! (and its already august)The staffs are all very friendly and welcoming and actually listen and pay attention to the guests We mentioned at arrival that it was a special weekend get away for us and when we got to our room later on there was a note from the front desk staff with bottle of red wine and fruits (can you say mood setter!)Tiffany was the young lady at the desk who greeted us at arrival so i believe she had all of her co workers initial the note to us wishing us an enjoyable weekend But let me note however another young lady greeted us at departure and she knew of our weekend get away and extended an invite for next yea r The concierge desk was very helpful as well (thns Bryan for all your help) and guy at the entrance too Amazing staffs great location- We will always be back!Jul   ', 'great location friendly staff', 'between Broome and Spring street this is a good location to explore the shops of Soho and the eateries of Greenwich village Little Italy + Chinatown Rooms have a reasonable size and free wireless access  Ive stayed there for two hot and humid days in July enjoyed the friendly check-in and especially the roof top sun deck and barJun   ', 'Fabulous NYC Hotel in Soho', ' Thompson is a charming boutique hotel located in Soho The location is ideal for all the shopping and restaurants in Soho The rooms are clean spacious (for NYC) and well decorated The bathrooms are beautiful and bathrobes are providedThere is also a very cool bar and restaurant in this hotel The hotel staff is very friendly and helpfulI would absolutely recommend this hotel - its one of my NYC faves!Jun   ', 'Huge Room bit noisy though', 'took me a long time to decide on this place and it was between here and the gansvoort The location is great but other aspects meant it was really VERY expensive for what it wasStaff excellent and friendly at all times especially the bellhopsI chose the delux room and it was large with a very comfortable bed The bathroom was nice and the loo had a fierce and loud flush Accoustically you could hear noises from the other rooms as well as the people in the hallI would recommend it but i am not sure for that money that I would return The area is great !Jun  ', 'A hip boutique with great food and drinks', 'I only spent one night at this hotel but I can certainly say that I left with the wish to return Great location within walking distance to Chinatown and shopping in Soho Convenient to  subway stations When I checked in a bit early on Sunday I got upgraded from a Queen Superior to a King Deluxe on the rd floor room  Very spacious room with a couch The upgrade was nice but the room smelled like smoke - I found out during checkout that the rd floor is all smoking rooms so request a room on a different floor if this will bother you The Fresh toiletries in the marble bathroom was a nice touch They also had Kiki de Montparnasse items in the dresser drawers (lubricants condoms etc) - naughty! There was a disclaimer in the drawer that said that if the item is opened then you will be charged for it but when we arrived one of the Kiki kits was clearly already opened (but not used) so housekeeping did not replace it properly In the evening we went to the A Rooftop bar which you have to show your key to get into if youre a guest Otherwise I believe you have to be a member There were  sides to the rooftop bar one that had the actual bar and was already full according to the bouncer and the other which had table service Nice views of the city But dont go there hungry b/c they dont serve food on the rooftop For casual appetizers head to the Thom Bar on the lobby floor (nd floor) The Bar has a masculine feel like a mix between a library and hunting lodge with dark wood and modern furniture There was a dj spinning ambient tunes The chocolate braised shortribs were to die for! Excellent food and great drinks muddled with fresh fruit although they took a very long time to arrive and I downed mine in  seconds (not much there) Very friendly reception staff Great food good drinks But I requested ahead of time that a special note be left in our room upon arrival for my friends birthday and they did not deliver on this so the custom touch was missing Housekeeping also took a while to bring extra sheetsOverall a memorable experience I would give  Thompson another stay upon my next return to NYCMay   ', 'Great Location; Disappointingly Average Hotel', 'Stayed two nights in April with my wife who accompanied me on a business trip I spent a lot of time in advance of the trip trying to decide where to stay Knew I wanted to stay in SoHo to be near my sister who lives there My sister typically refers people to the SoHo Grand but LOVES the rooftop bar at the  Thompson A client who is in the hotel industry spends a lot of time in NY and is otherwise "in the know" recommended either The Mercer or  Thompson At the time I initially checked availability The Mercer was full and - even it they were not - the rooms were significantly more expensive than  Thompson However a couple days before I left for the trip rooms became available at The Mercer and the prices between the two hotels got a bit closer I stuck with  Thompson b/c I didnt want to spend the extra  a night I regret doing so Thompson is in a nice quiet location still close to all the shopping and restaurants Rooms are acceptable in size given they are at a boutique hotel in NY adequately finished and clean -although not very interesting Check-in was a little strange We arrived early so we gave them our cell number and went to shop and grab a late lunch and drinks While we were out I called to see if we could upgrade our room from a King Superior to a King Deluxe as I was having reservations about being in their standard sized room I was told by the reservationist that a King Deluxe was not available but as she hung up she confirmed that we were remaining in our original reservation "which is a King Deluxe" Before I could clarify whether she meant to say "King Superior" she hung up I immediately called back to clarify whether we were remaining in a "King Superior" and whether she was correct when she told me there werent Deluxe rooms available This time I was told by someone else that I was being put in the Superior but Deluxe rooms were available and we could upgrade for an additional  or so which I elected to do Very minor but I was surprised that there was this confusion given how small the reservation department was My wife and I also remarked how beat up the lobby was This is one of the first things you see when you arrive at the hotel It really sets the stage for what you expect of the rooms restaurant and bar although I think the rooms restaurant and bar are all in significantly better shape than the lobby Youd think theyd keep things looking nice Instead it looked like wall and floor coverings and furniture had not been touched in a few years Doormen did a nice job getting us transportation and loaning us umbrellas as we headed out in the rain Service in the bar was acceptable I left  Thompson disappointed Not b/c it was a bad stay but b/c I was expecting something just a little nicer hipper and more special When I go back I will either save a few bucks and stay at the SoHo Grand or splurge a few bucks and stay at The Mercer in the hopes of getting the experience I was hoping for at  ThompsonMay   ', 'Nothing special', 'Ive just returned from a weekend at  Thompson from my husband and to be honest we were a little disappointedThe roof terrace was closed for refurb opening sometime later in May not a huge issue but a shameFirstly we had originally booked a room that was  up from a standard When we arrived in our room i was really shocked as to how small it was - you couldnt swing a cat The room was quite drab with no character whatsover We stayed in that room for  night then upgraded to a bigger room Much more spacious but again I dont think it was value for money This is a no frills hotel as far as Im concerned There are many more boutique hotels in NYC that would offer much moreLocation is great We ate in the restaurant Great food but i felt they rushed us to be honestBit of a hit and miss too with the staff I called up at am for some tampax the receptionist said shed get back to me never did I just thought a phone call even to say they couldnt help would have been nice We only stayed in the bar for about  minutes It was really loud and buzzy but cant really comment further than thatSome areas of the hotel are shabby tooToilets flush is so loud that it sounds like the loo is going to take off!!! All in all not a hotel to rave on about I think id recommend it for dinner but not way would i ever stay there againHope this helps!Apr   ', 'Good place to stay in New York', 'The  Thompson enjoys a good location which is relatively quick to reach by taxi from JFK (as compared to Midtown hotels for example) It is not in the middle of SoHo action which makes it a relatively quiet place Yet all the hot shopping / dining / drinking spots of SoHo are within walking distance as is a subway stationRooms are rather on the small side (but this is New York after all) and the views are far from great (especially if you dont have a room facing Thompson Street) There is free wi-fi internet access which is very convenient The design of the bathrooms is great and the bath amenities are goodService is okay as is dining The bar is pleasantOverall a nice place to stay with a rather residential feel I tend to think that prices are a little bit high for the product but again  this is New York so that I would consider that the value for money is okayAlthough maybe not my first choice in New York I would probably stay there againMar  ', 'Good Location', 'I really like this Hotel nd visit good location with lots of bars and street cafes around Good cocktails in the bar in the Hotel and good service STAY HEREMar   ', 'Excellent', 'Everything was wonderfulgreat location walking distance to all shops and amazing restaurants beautiful and spacious rooms everything we asked for was there within minutesWe only had breakfast there which the price was outrageous for coffe juice and muffin but other than that i would recommend the hotelBeautiful lobby and lounge downstairs very good staffEnjoy your stayJan   ', 'Couldnt use the bar !', ' Thompson in NYC is an attractive hotel and the staff are stylish and attentive However when I stayed there in December one thing amazed mefor three of my four nights in the hotel the bar was closed to residents as it had been hired out for private parties If you wanted a drink you either had to sit in the lobby or the tiny bar of the restaurant downstairs"Completing the whole Thompson experience are the beautiful Thom bar and A"clearly this was an experience that i did not get When you are paying the best part of  per night you want to be able to drink in the bar To be told that it is owned by a seperate company is patheticif you dont control it take it off your website To add insult to injury they sent a bottle of average champagne to my roomof course in Soho that is exactly where you want to drinkin a room on your own!!!!In synopsis what a crap experience for your guestsworst of all there was no warning and when friends joined me for a drink i looked like a tit in that i could not drink in my own hotelJan   ', 'What a find!', 'WOW! That is all I can say What a fabulous find in a great Soho Neighborhood The rooms were large clean and modern The staff was awesome! I was there with my Husband and  year old son on a last minute Holiday treat before heading back To CA We were going to stay close to JFK (only a  minute cab ride the next morning) but why this was a great idea and we will definately be backJan   ', 'Loved  Thompson', 'I thought this boutique hotel was great Please take into account that I love boutique hotels and made it a mini hobby to stay at as many as I can I stayed in the Standard Room and I really enjoyed my stay The Front Desk was great I arrived early but there were no rooms ready so while I was off eating lunch they called me and told me they checked me in (it was around noon) and they were ready for me Also they gave me advice on reserving a table at the rooftop bar so I wouldnt be left standing if I didnt want to Sadly it was a breezy NYC summer night so it made the rooftop bar not so great The amenities were awesome They were by fresh The bathroom was fine Water pressure isnt that great but not a problem They turndown your beds daily and leave a brownie from The Fat Witch which is one of my fave brownie places in NYC They offer at turndown to fill your ice bucket etc Yes the room is small The smallest out of all the NYC hotels Ive been to up to that point but I usually get rooms with  double beds so the comparison is still difficult This was the beginning of my boutique hotel endeavors and the one I stayed at prior to this was Bryant Park I enjoyed  THompson much better and Im really a downtown girl rather than uptown so this fit me needs perfectly Since the bar is on the nd floor it can possibly be noisy but I think I was on the th floor or what not So it was quiet and peaceful for me I was also in the room right next to the elevator and never found it to be a problemJan   ', 'Sleepless in Soho', 'I just came back from a pretty terrible stay at this hotel fortunately only for one night One sleepless night that included crappy service that is I was in Soho with some friends celebrating a birthday and we opted to stay at T because of the proximity to our activities in/around the neighborhood I got a decent rate due to the season:  (tax incl) for a queen double My room was on the rd floor -- which I should have realized is right above the bar Ordinarily this may not even be a big deal save for the fact that at this hotel the bar was totally packed and they pump music until am Speaking of the bar what a nightmare We went down there for a drink before dinner and when the hostess was no where to be found we went in and encountered several empty tables with "reserved" signs on them Eventually she wandered out and rudely told us that we could stay there until pm but then shed need to kick us out That was at pm and she seemed exasperated when we said we were only having  drink We stopped by to see if we could get an after dinner reservation before we left and she stood there ignoring us while hanging up coats for a few minutes before I "interrupted" her Though we should have gone elsewhere we actually closed down the bar at the hotel which was okay given that had we chosen to go to bed we wouldnt have slept with the music going so loudly What really pod me however was that at am people started getting up and flushing toilets which sounded like they were right next to you The noise from these was amazingly loud and of course lasted through the morning Our friends on another floor said they were awoken by it as well and that it actually sounded amplified! I think their walls are made out of tissue paper and spit! Otherwise the hotel seemed okay Its not like you get much in NYC for your money The neighborhood is great The rooms are small but everything is brand new Theres a crappy flat panel tv on the dresser and a cd player/stereo in there too (BTW does anyone use cds anymore) The toiletries in the bathroom are pretty good The beds were pretty comfy with decent linens which obviously didnt make up for the no-sleep dilemma I should probably also mention that I was surprised at how clumsy and ill-trained the bellmen are Though they always seemed to have  guys on duty rarely were they around to open the door or help with bags They sure love tips though! ;^)During check-out I mentioned that the hotel was really loud and the desk clerk who also checked us in kind of snickered and said "Oh well you were right above the bar " Nice!I just glared out her and replied "Well you checked me into that room so you must have known that Regardless we closed down the bar that wasnt my issue Your walls are so thin that every time someone flushed the toilet it sounded as if I was in their bathroom with them"This was met with no response None whatsoever I mentioned that I was from DC and that they have another hotel opening to which she cheerily replied that yes they did Most hotels would offer something -- at least an apology when you told them your stay suckedOr maybe Im just used to good serviceJan   ', 'Very common place for a very high price', 'The location is really good but the hotel is so commonWe took a king deluxe room with a rate of  per night The Room was quite clean but very oldish and had nothing specialWhen you pay that price you expect a little bit more than that Last year we went to the Mercer wich is about the same price but much better and also in SohoJan   ', 'Terrible', 'I was looking forward to staying at  Thompson because of the great location but certainly would not repeat that mistake again The tiny somewhat outdated room was like sleeping in an oven -  degrees with no way to adjust the temperature except opening the window and thereby introducing the scream of police cars etc off th Ave Staff was useless Easily one of the worst nights I have spent in a hotel anywhere in the world I left as soon as possible You would be a fool to choose this hotel Youd be better off gettting a bench in the parkDec   ', 'Great location great staff but a little worn', 'We stayed at  Thompson for a short Christmas get-away For Christmas shopping the hotels location in SoHo cannot be beat And for seeing all of the Holiday sites uptown there are several nearby subway stops As compared to its equivalents uptown the hotels SoHo location makes for a more relaxed and quiet stay The hotels staff is very accommodating and answered all of our questions The bellhops concierge and front desk persons all went above and beyond to be helpful Really cant say enough good things about them (but they really should get a vacation once in a while saw the same faces at all hours many days in a row) That all said absent a discount the hotels price is well beyond what is reasonable for a hotel that has not been recently updated The carpets are worn and although clean bear the marks of many many guests The one-pipe heating system makes for an almost uncomfortable stay if its unseasonably warm And the beds could be a little more plush However if you have a good discount the  Thompson is a lovely little hotel for the priceDec   ', 'Delightful boutique hotel in the village', 'Never having been to New York before we were faced with where to start We wanted to get a flavour for  -  days so wanted something central comfortable personable and reliable Trip Advisor reviews led us to  Thompson and the hotels website was attractive so we gave it a go We booked one of the executive rooms and was not disappointed given that the reviews led us to expect smaller rooms likely in need of a brush-up The journey from JFK was a flat  in a yellow cab and check in was fine The front desk looked a bit untidy but the young staff were friendly and cool The room was fine Crisp linens clean and tidy fresh The place has a really good bar Music is funky but not overly intrusive Great long island iced teas! We only used the restaurant for breakfast and we found this excellent I recommend the home made meusli Mostly very healthy options Service on the whole was professional unobtrusive The location is perfect for walking around Soho Grenwich Village Little Italy China Town and is about  minutes from the financial district / ground zero or depending on how many zillions of detours you make can stroll up th Avenue for all the hullaballoo of the big shops Well be back Warmly recommendedDec   ', 'Not so luxe!', 'This property was a second choice to the Mercer which was full The  has been around sometime and the rooms show it I had a deluxe king room which was spacious but with a very small coat closet Bathrooms need to be updated and very basic Towels we thread bare and felt oh so Comfort Inn if you get my drift Amenities by Fresh were not replenished and limited The turn down service of Voss water and a brownie were a nice touch But did not make up for a rather "oldish" roomThe room had no writing desk but a large sofa and seater with a coffee table Although it did have a flat screen television it has not caught up with the wi fi must have making it cumbersome to plug into the the net with a plug tucked in the cornerAirconditioning felt so European -- that is since its winter its all heat! What happens if you want some cold I slept with the windows open (they open about  inches) I could not complain about the service The bellmen were very helpful (oh yes with large tips) and attentive The concierge abit snooty but passableIts all about location and the  fills that need But if you must be in Soho as I just love to be I would not stay again but make sure to book early for the MercerDec  ', 'Awesome Stay', 'Had a Christmas party nearby and decided to spend the night at this hotel to avoid having to make the commute home I really enjoyed the rooms amenities except for the price of course I guess this is the norm these days in NYC and it is nice to splurge once in a while I would definitely recommend this hotel as long as you can afford itNov   ', 'Great hotel in a great location', 'My wife and I decided we wanted to visit New York for a little pre Christmas shopping  Thompson was recommended by a few friends searched the hotels website and thought it looked pretty neatlooked on TA and found a number of varying reviews decided that I would go on our friends recommendation and how glad I amThe first impression is that it is in a very quiet location I was glad of this after a couple of days fighting the crowds around Times Square the hotel staff were great from the check in to the delivery of luggage to our room we were on the th floor the room was great bigger than expected and well decrated even had a view from the windowMost days we were out early to do some sight seeing or more shopping but on our last morning we decded to have breakfast in our rooms the food was great and there was so much of it as usual for a Brit we ordered just a little too much but boy it was goodI will definately go back and stay here if you want to be in the middle of the bust area then this is not for you but if you want to be within a  minute subway ride of the main areas head for this hotelNov   ', 'Perfect again', 'After making the huge mistake staying one night at Tribeca Grand we managed to book a King Deluxe room on the th floor and enjoy the rest of the week at this lovely hotel Its our second visit to  Thompson and after trying out few hotels in NYC this has become a favorite Friendly and helpful staff; service top notch; great rooms and bathrooms (yes you can hear the toilet flush from you neighbor and it can be a little annoying but it�s reasonable); chic bar; one of NYC best restaurants; outdoor service; rooftop bar; GREAT location � so all in all a perfect place to stay and enjoy NYC! No reason to look any further!Oct   ', 'Love love love  Thompson!', 'My business partner and I stayed at  Thompson for  nights and we are really impressed by the service the architecture the food the bedstheres absolutely nothing to fault this hotel -although it took me a while to find the hair dryer;-)Sep   ', 'Nice Hotel but Check Your Credit Card', 'Hip comfortable hotel with friendly well-trained staff Rooms are small but well-appointed Free wireless was nice but there was no desk to work at so my laptop truly had to be a laptop A little hard for the business traveler The roof bar reserved for guests and their guests was a great place to hang out Location is great for Soho Tribeca downtown shopping eating and hanging out The only thing that marred my stay was a  charge to my credit card I received a week later in the mail for a "minibar" charge Since I did not use the minibar at all I called the reception and the staff person removed the charge (supposedly - Im waiting for confirmation that my credit card was credited) She did not apologize or say that it may have been their mistake leaving me with the feeling that she thought I was being dishonest Its too bad because a simple apology for the misunderstanding would have given them a loyal guest who travels to NYC often The whole thing leaves me with a bad feeling about the hotel which is disappointing since the stay itself was quite nice Check your credit card after you stay there!!Sep   ', 'A cool and ultra trendy place to stay', 'I stay here regularly on business I have to say that I always have an excellent experience The staff have always been extremely helpful and friendly nothing seems to be too much trouble The restaurant is fantastic and the food is delicious Room service is always prompt and on time and the roof top bar is a cool place to entertain with fantastic views of Manhattan I find the rooms more spacious than others I have stayed in and the beds are one of the most comfortable Ive ever slept in! Overall its probably one of the best hotels I stay in and I am extremely fussy when it comes to accommodation!Sep  ', 'great location - terrific restaurant', 'I would go back We just returned from a four night stay We had two rooms; a deluxe King and a deluxe double It is a little overpriced when you consider the size of the rooms but you are paying for the location which is unbeatable We liked the staff particularly Michael and thought the concierge staff was terrificThey were friendly and very helpful The restaurant Kittichai is excellent For breakfast I would recommend Balthazar at the corner of Crosby and SpringIt is an excellent break from the stuffier uptown hotelsJust make sure you bring your laptop The only internet access the hotel has is at the front desk and it is slowwwwSep   ', 'Nasty staff and noisy', 'I stayed at the  Thompson for  nights I asked for a quiet room when I got to the front desk as there was a great deal of music noise in the lobby bar They selected a room and I stayed only a few minutes and went to dinner I returned to find the music blaring and the room moving with the music I called to the front desk and asked for another room There were none so they told me they could send up EAR PLUGS They had put me in a room right over the DJ and speakers They moved me the next day reluctantly and never apologized No one apologized and I think the woman at the front desk thought it was probably funny as I heard her giggling when I left I left a note for management and never heard from themSep  ', 'The Truth about the  Thompson', 'Plus: Great Location just steps from restaurants and shopping Beautiful rooftop bar with spectacular views Great restaurant in the hotel Showers are big and modern Beds are very very compfortableMinus: Rooftop bar staff all have attitudes and rarely smile (no joke) There is a two inch gap between your room door and the floor so late afternoon/early evening you can hear all types of noise in the hallways To the hotels credit they keep the housekeeping staff pretty quiet during the morning hours so its not too bad Concierge doesnt have a clue Recommends places that were "in" about  years ago If you want to get advice on new and fun places to hit just go up to the roof and talk to the locals (many of them have access to the bar with no membership but who cares)  The hotel is starting to look warn outThis is a cool place and I would stay again (but only in the mid to upper s/nightAug   ', 'Great neighborhood', 'My partner and I had a early morning flight into NY so when we got to the hotel our room was definitely not ready We didnt think it would be as it was pretty early The front desk was very courteous and said that they would hold our luggage and would call us on our cells as soon as it was ready Luckily the hotel is in a fantastic neighborhood with lots to see- lots of restaurants/ cafes & a ton of hip boutiques The hotel itself is very stylish There was a fashion shoot going on in the lobby our first morning The shower was a bit weird- the way it was designed allowed for water to get on the floor but I guess thats what towels are for-Our room didnt have a tub unfortunately- but when in NY who has time for a bath I guess The restaurant was nice- very swanky The waiter accomodated to our dietary requests nicely We ate early  so it was not packed but it is definitely a place to see and be seen The other people sitting near us were having some sort of fashion industry meeting- which kept us amused The only bad thing I could say about the hotel is the sound carrying problem that someone already mentioned We definitely heard people flushing their toilets/ and water thru the pipes which was a bit odd considering you are in such swanky surroundings Also- the doors slam if not shut properly so you constantly hear housekeeping and other guests slamming doors in the morning You get over it pretty quickly though considering its NY and you cant escape noise Again- great neighborhood Lots of things to do during the day-- and plenty of bars/ late night cafes near the hotel!Aug   ', 'Superb', 'This was the final hotel we stayed in on our round the world trip and was an excellent end to our travels The rooms are fantastic and we felt thoroughly spoilt by thehotel surroundings and great staff Having travelled to many other hotels around the globe I think we can safely say that this was our favourite hotel and we wed love to stay here again if we visit New York again in the futureAug  ', 'Great location good service average rooms', 'We stayed at  Thompson from a Thursday to a Sunday We had an early flight & arrived at am Our room happened to be ready which was a bonus The room itself was average small and slightly worn looking There were traces of the last guests - a letter left on the dresser water in the ice bucket but the bed appeared to have been changed & overall the room was very clean If you are planning to use the room for business there is no desk Our only major problem was the noise on the Saturday night Not the hotels fault - we happened to be next to a very rowdy room who was smashing doors & yelling most of the night As with most boutique hotels the sound proofing just isnt there & even during the other days & nights we could clearly hear flushing toilets in other rooms speaking & closing of doors The hotel is in a great location and the staff is exceptionally friendly Would we stay again For that price we will probably look for another hotel close byAug  ', 'Still a top choice', ' used to be my favorite five years ago ans I had not been back since I was happily surprised by the addition of a great downstairs thai fusion restaurant and also by the ever happening friday night drinks on the roof topRooms ok though at bit small to my standards Staff is helpful but sometimes a bit posh for NY The concierge is very good to get you in the fashionnable spotsI also found a great guide book the "luxe guide" in that hoteLJul   ', 'towels frayed n soiled and that was supposed to be clean', 'my husband n i planned a wonderful days stay in nyc over july th week and decided to stay at  thompson hotel in the heart of soho in nycsince reading reviews about it here n other sitesgreat location n funwell we booked directly with hotels website for a superior king roomupon checking in they first gave us a room small enough like the size of a dorm room in college with a bed that was a queen maybe were still not surewe kept bumping into each otherwe complained n said we booked for a king but they kept on insisting that was a kingwell i dont know who does the measuring but it aint a kingat their website the room stated that it is sq in size more like sqso small its like my walk in closets at homewell that same evening we decided that this is not working out with this hotel n they were not accommadating usso we just booked with expedia that evening at our fav hotel in nyc uptown with larger nicer rooms n amazing locationdefinetly cant recommend  thompson to anyoneterrible hoteltowels that were so frayed n soiled i was afraid it will fall apartterrible customer service super tiny rooms n very pricybut great locationin the heart of sohogave it two stars cause of the location n location onlyJun   ', 'Perfect Soho location', 'Perfect location nice design excellent breakfast enjoyable small convenient rooms but smell of cigarette in a no smoking room well set bathroom good value for NYC good restaurant (you have to pay a  service charge if you are staying at the hotel and not worth the ) bar always closed for private parties staff at reception almost nice good concierge slow elevators because of the keys you need to use itDefinitely the best choice in the areaMay   ', 'Fantastic location - loved it', 'My husband and I stayed here as the first leg of our honeymoonId stayed here before on business (ie I wasnt paying) so it was a bit of a splurge as we normally stay at cheaper hotels in NYC (Washington Square Hotel)I booked through Quikbook and got it for almost half the advertised rack rate The King deluxe room is advertised on the hotels website for around  Were Brits and are a little intimidated by all the tipping that goes in the the USA but it was pretty painless here The bellboy greeted our car (tip) and another brought the bags up to the room (tip)The room was lovely very stylish not huge but hey its New York It had a sofa mini bar treats marble bathroom robes safe big bed with lovely soft pillows All the comforts The hotel was very quiet and you never really see anyone else aroundA lot of stars stay here we got our picture taken one evening leaving as the paparazzi were waiting for Kirsten Dunst who was staying there at the time There were fashion shoots happening in the (small) lobby and guest list queues waiting to go into the bar Talking about the bar the roof-top wasnt open (May) and the Thom bar on the first floor was pretty expensive and full of non-guests and wanabes I think theres better bars in walking distance to be honest so wouldnt hang out hereGreat location if you like being in the heart of Soho and Tribeca we walked to Bubbys Diner for breakfast and a great restaurant called Jane on West Houston for dinner I asked the concierge to make a dinner reservation one night and they are great - a card was put in my room stating the reservation and directions on how to get there We went to Public in the lower East Side and the food was lovelyThe turn-down service is cute bottle of water and a brownieIf you can get it for a good deal stay there Much better than staying uptown if you like neighbourhood restaurants and cool shoppingMay   ', 'Great but showing some wear', 'My wife and I have stayed at  Thompson two other times over the last four years Each time we stayed for about a week It had been about a year and a half since our last visit and we took advantage of a "good deal" on the basic queen room at  Well  doesnt get you much at all in NYC so we were thrilled to find a good deal And at  Thompson you do get a lot - attentive bellmen cool staff rooms where everything works great showers and a nice bathroom The Soho location cant be beatIn the past we always upgraded to a larger queen room It wasnt available for this visit and we sure missed it! It has more room an extra chair and a view to the front The standard queen (which is smaller) only has a rear building view and you get some noise from air vents from the building behind the hotel Our room was neat and clean but there were signs of wear The couch had a stain and some of the towels seem to be a bit old (They arent the same brand they used to have I used to think  Thompson had the thickest towels in NYC!) We also needed to call down for new shampoo and conditioner three out of seven days The lobby area is very worn looking with faded fabric pillows and carpeting I ordered a glass of wine on the rooftop lounge and the reusable plastic glass had a huge crack!Staying there for a week we had a lot of reasons to interact with the staff They were always attentive and friendly The bellmen were especially nice and greeted us each day Any requests we had with the front desk were addressed very quickly Everyone seems "on the ball"Its a pretty cool place and a great location But it isnt plush If you can get the premium queen and a room pretty high up I think you will enjoy it a lot My stay  months ago at the Soffitel the # ranked hotel on Tripadvisor in NYC wasnt as good as  Thompson In NYC I am always grateful for a room under  with a good staff a clean room and air conditioning and plumbing that work When you add its location it is hard to beat Now if they could just bring back those uber thick towels and refurbish the lobbyMar  ', 'great location great restaurant mediocre hotel', ' thompson is a trendy hotel in a superb location and a fantastic restaurant However the rooms are extremely small for the prices they charge Also they are now in need of renovation as the furniture is old and shabby The worst part of the hotel is the rd floor which is directly above the bar area and the noise can be heard in the room until  am If you must stay at this hotel - avoid the rd floor at all costs as you will not get any sleep Unfortunately noone warns you of this problem when you book the room but it should be known that the rd floor cannot be used as a hotel floor Great restaurant though and the location in Soho is close to everythingFeb   ', 'A so so Hotel in Soho New York', 'I am just back from a  night stay in New York with my husband and  friends We were there to celebrate our friends th birthday We choseThe  Thompson for its reputatuion as a boutique hotel We knew it was expensive before going and naturally expected the service to match the price --it didnt The place and staff are trying so hard to be trendy that it is clear good customer care and service is not a job requirement The rooms probably very smart when first open are now a touch dull/shabbyand smallThe bar is a very popular night spot for local trendies and celebsit is a happening place but unfortunately hotel guests are not priority and in fact when we were there private parties meant we couldnt get into the bar and were actually asked to move from our seatsThe best thing about the hotel was its location but I dont think that is enough to encourage me to go back to itFeb  ', 'Great time at the Thompson', 'Booked an excellent rate at the  Thompson through the Quikbook website for  days and had a fantastic timeLocation: excellent location really in the heart of Soho Possibly the Mercer hotel is better located but also far more expensiveVibe: the Vibe of the hotel is quite young with loud music etc On friday and saturday evenings the hotel lobby turns into a bar joining with its actual bar "thom bar" We liked this aspect of the hotel but you should eb aware of itService: as we met friends at the hotel who were travelling to new york from europe we made all of our luch and dinner reservations through the concierge about a month before we were due to arrive The Concierge was extremely helpful and knowledgeable about new york and added greatly to our wonderful experience of the big appleHaving said that you get the feeling that the large number of VERY young staff means that there is a bit more gloss than actual hotel experience going on hereRooms: stayed in a superior king room which was nicely appointed but could have been a tad larger considering its categoryBathroom: our room had a shower in teh bathtub and our friends had a shower only which may have been preferableNice Touches: Bottle of Voss water each evening along with a fudge cake was a nice touchHotel restaurant Kittichai has good asian food and is definately worth trying one eveningJan  ', 'Boutique done right!', 'My wife and I where staying in the city for a family function and just came back from a  night stay at the hotel Unlike a lot of boutique hotels in the city the vibe of the  Thompson was different The lobby didnt feel like a nightclub that Phillipe Starck designed as most do The staff was very attentive to servicing the customer instead of trying to grab a modeling or acting job and amenities felt well placed and relevant The rooms albeit small (as most rooms in NYC are) where well appointed with fantastic toiletries min-bar delights and electronics The night housekeeping staff was even so kind to clean our room turn down the bed and replace all of the old towels while we where out to dinner in the city (We haphazardly left the do not disturb sign on the door) I will definetely stay when I get back as I finally found a hotel in the cty that I would like to frequent vs searching for that next placeJan   ', 'Great location beautiful restaurant awful service and organization', 'We booked our weekend stay at the  Thompson and requested a non-smoking room Upon arriving at the hotel I noticed that my room had an ashtray and I called down to the front desk to request for a non-smoking room They said that nothing on the reservation stated that we had in fact requested non-smoking and would only be able to switch us to a non-smoking room the following day (Our confirm clearly said "non-smoking") The hotel claims that when the hotel room is booked via outside reservation agents the request for non-smoking is not given to them After insisting multiple times that it was important to us and going down to the lobby with our confirmation as proof we finally got an upgrade for the night to a beautiful large suite Some complaints about the suite: the wireless Internet didnt work the TV in the bedroom refused to change channels and the toilets were so noisy they would have scared small children Upon checking out we found on our bill a  charge for the Ethernet cable they had provided us when the Wi Fi failed (We complained and didnt end up having to pay for it) Also upon checkout we were shocked to find a  charge for the minibar even though we hadnt used anything Word of warning: I had noticed in both rooms we stayed in (the suite and the regular room the next day) that the minibar did not have full inventory to begin with -- this was probably the source of the discrepancy Make sure the list provided in the minibar in fact matches the inventory because some of the items --- "Intimacy Kit" (++) and Tocca Candle () can run steepDisappointingly for such an expensive and "upscale" hotel the gym was located in the musty dark basement level and was a whopping x room It included  treadmills one bicycle and one step machine which when we were working out were all occupied Ventilation is minimal and there are no windows in the room When I returned home I realized that I had left my phone charger in the hotel room When I called to file a search request the front desk told me to call back the next day when housekeeping arrived No reassurance remorse or any sign of standard procedure here regarding lost items --- while this is acceptable behavior for a /night hotel in my mind it is not for a +/night hotel Overall the staff seemed to be hired for their looks not their commitment to quality service On the bright side the restaurant Kittichai is stunning and the food delicious The room service menu is abundant with Kittichai selections which is a delight The suite we had was gorgeous despite the technical difficulties we had The wonderful SoHo location may make this hotel a worthwhile stay although if youre looking for seamless -star hotel service that usually comes with this kind of price tag dont count on  Thompson to deliverJan   ', 'Perfect location', 'We stayed at  Thompson for a short week last summer and thoroughly enjoyed it Having never stayed at the hotel before we picked it based on a friends suggestions and its location as we knew we were spending most of our time in the areaThe location is one of the best considering the low number of hotels around Soho the hotel itself was nice - stylish and modern Staff was helpful the room was cozy but not very big I knew this beforehand so it wasnt a shock or anything The view on a higher floor was amazing and sounds from the street were surprisingly quiet dont know how theyd be on a lower levelMy only complaint is what others have mentioned plumping is oddly loud I could hear rather clearly when someone flushed a toilet in the room above also the room door was very poorly sealed (annoyingly common in hotels) so sound from the hallway was pretty loud luckily there wasnt a lot of movement thereOverall it was a very pleasant stay unfortunately we didnt have time to check the restaurant for other than breakfast which was good though and the decor there was really coolJan   ', 'Beautiful hotel killer restaurant dazed service', 'IF you can get a good rate here  is your best boutique bet in NYC Even the tiny rooms are on the stylish relatively comfy side but Ive been upgraded a few times and the suites are great Lobby is cool and fun- bars a good scene (rooftop especially) - restaurant Kittichai is one of my favorite rooms anywhere and totally delicious You cannot beat the location- just off of bustling West Broadway so you dont step out into the madding SoHo crowds but close to everything I cant say that service really exists here but theyre not nasty or snotty just kind of dizzy and uninterestedDec   ', 'A Perfect hotel Stay at the  Thompson', 'My girlfiriend and I just got back from New York The  Thompson was a great Hotel The Neighborhood is a perfect getaway in the city of New York The quiet street is also a plus The room was small  however I am told that all New York Hotel rooms are small The Room we got had no view which was a bummer but it was very quiet The staff was pretty friendly even in the hip bar/lounge on a Saturday night The outside patio was closed for the winter(bummer) The Flatscreen TV was great bed was comfy and cozy All in all it was great Stay I will be backDec   ', 'Freezing rooms', 'This property has a serious heating problem The room was so cold despite repeated compliants I eventually contracted a cold Decor was bland staff were unhelpful and the business centre consists of a laptop sitting on the front desk We had a much better and much hipper experience at Gramercy Park Hotel which scores poorer on Tripadvisor Will not be visiting  Thompson if Gramecy or any other hip hotel for that matter has room One very disappointed customerNov  ', 'Great location', 'Meant to write this earlier My stay at the  Thompson was for  nights early October Checked in early so I had a room with no view I agree with another review that said the plumbing was very noisy It was heard throughout the night when people got in bed late The gym was small and cramped with a few machines and you stare at mirrors or the small tv screes There are no disinfectant sprays but a water cooler is availaber The bar was great delicious cocktails Very mixed crowd on a Sunday night Most of the time the concierge was not there so the front desk took all the calls I borrowed a international transformer from them but it took them a long time to find someone available to bring it upstairs Other than that it can be difficult to find a taxi during dinner hours with all the shoppers finishing their trip in SohoNov   ', 'Great room Soholocation but staff needs work', 'checked in to a clueless front desk that didnt know how to even work the computer They managed to work it out and got me to my room after a little confusion The room was actually great I was a little concerned after reading reviews but it was a nice size and comfortable It had a big flat screen tv and small couch in the corner I was there for work and wished it had a better work area but the small table and chair did the trick I called down to order room service and was told to call back later I did call back and ordered food was great and there in  min Like I said the hotel is good but the service is strangeThe Soho area is great for high end shopping but pretty quite during the day I found a great coffee place just up the street and their is Pizza on the corner The door men were not very helpfull with bags unless you were a  ft blond but they did give some good advice on where to eat etc The conciere is a joke and not much helpOn check out the had the wrong rate and it took them  min to figure out how to make a change They were confused again but I was not surprised as an extra note note my housekeeper each day was a fantastic romainian woman who said good morning every day folded anything I left out and volenteered to take my shoes to get them shined I would have hired her to take care of my houseNov   ', 'Eh It was just ok', 'My boyfriend and I stayed there this past weekend We arrived at the hotel a little early and was told the room wasn�t ready and to come back We were ok with this; after all we were early So we did We came back  minutes after the check in time and were told it still was not ready They suggested we go to the restaurant and have something to eat So we did- only to be told at the restaurant that they weren�t serving lunch anymore (Shouldn�t the person at the desk know that) So we went and sat in the lobby We thought it was odd that the staff was totally unmoved by the fact that our room wasn�t ready They just acted like it was totally normal Our room was finally ready  minutes after the stated time and we found it to be lackluster at best The "Superior Room King bedroom" was very small- probably the smallest hotel room Ive had There was room for the bed and not much more The room was also stuffy and hot The windows in our room did not open and the air conditioner did not work either It was unseasonably warm during our stay and it would have been lovely to have had the option of not sweating in the room The staff was not really interested in helping us- they really couldn�t have cared less about us When the time came for us to leave I called the front desk and asked for our car which was parked in their valet lot (the only option for parking) About  minutes later we checked out I went to the desk to pay the bill while my boyfriend went to wait for the car There was no store in the hotel but there was a number of delis around (it is after all new york) We had purchased a few bottles of water and juice for our room in order to avoid paying thru the nose for juice/water that had probably been in the mini bar for  months However at checkout I had to defend myself- they were insistent that we took something from the mini bar- but she was unable to tell me what that was I just checked my charge card- and have a mystery charge on there from the hotel for  Im sure Ill spend that and more in long distance fighting this petty charge Very frustratingWhat was even more frustrating however was waiting an additional  minutes for the car Despite calling and despite there being no one else waiting for a car- my boyfriend had to go back inside and ask again about the car So- for some reason it�s at least an hours wait for our car which has me wondering where on earth did our car spend the night Newark It�s a mediocre hotel at best but the problems we encountered and their indifferent staff had will likely prevent us from staying there again They just didn�t seem to have it togetherNov   ', 'Bit of a disaster/Got better', 'Arrived to find the room with a bath and desk wed booked wasnt available but were told wed get it next day (we were staying for a week) So we take the smaller room Next day were told we can change mid afternoon Mid afternoon comes and goes I drop down to find out whats happening I tell a woman at the desk who tells another woman who goes whatever Now she doesnt know Im there but still An hour later Im shown to a room thats smaller than the one weve just left smells damp has a wet floor and joins to another room Someones playng rap next doorI dont even bother to unpackWhen my partner returns (shes out and made the booking in her name) she drops down to talk to the desk She gets a guy he gets us a new room Everything is fine except whatever doesnt even look at us for the rest of the weekThe new lobby bar looks good though Less of a scene going onNov   ', 'Too cool for school in Soho', ' Thompson is a lovely hotel The sumptious yet minimalist decor was fab the room really large for NY and very comfortable with a huge bathroom filled with great goodies (all made by Fresh a very indulgent range that I subsequently purchased to remind me of my stay!)The Thom Bar is my favourite bar in the city it is dark moody achingly trendy and totally decadent (and of course the prices reflect that) but it really gave us the flavour of being in the thick of the worlds hippest city - fabulous!!There are two downsides for me - the bathroom plumbing is horrendous and it sounded like someone banging a crow bar against our cystern the other is purely personal When I visit NY a big part of my experience is to be woken by taxi horns and to fall out of your hotel in the morning and be surrounded by skyscrapers none of which you will find at  Thompson This however may be the very reason someone else may book this hotel as its in the heart of one of NYs funkiest areas but is very quiet especially at the weekendAll in all though would I stay again You bet your life I would!!Sep   ', 'Go glam in NY', 'I have just returned from NY where I stayed at  Thompson for  nights What a fab place and I really did feel at home The hotel is in a perfect location - lots of cool shops and restos The rooms are cosy and I felt at home - loved the cheeky brownie on your pillow at night - nice touch! Most of the staff were friendly Access to the roof top bar is a bonus - we swigged champagne and admired the views as well as the cute bar mangager All in all a good stay - I will be back soonSep   ', 'Soggy night', 'We needed a place for a one night stay in the Soho area The hotel looks nice and our room was nice; however when we returned from the reception my backpack which was on the floor in a corner was soaked through (luckily there wasnt much in it) - there was a leak under the carpet in the corner of the room and the carpet was all wet We called the management and they apologized but couldnt move us to another room and didnt offer any sort of compensation for the problem I expected better for the proce tag of this hotelSep  ', 'A Rare Luxury in NYC', 'I just returned from my second stay at  Thom and it was just as enjoyable the second time When I arrived I was extremely surprised and impressed to find that Michael the doorman remembered me from my last visit some  months prior With a big smile and warm welcome he and his colleague Jordan took care of my car and bags and made me feel right at home I have been to many other boutique hotels in NY and more often than not they seem to think that a snooty aloof staff is somehow a mark of their exclusivity Not at  Thom where the staff are genuinely friendly and warm and helpful and welcoming a rare luxury in NYC The room was very nice understated in its modern design not trying too hard Little touches like heavy crystal drinking glasses a beautiful large flat-screen tv beautiful leather wall tiles and ultra-comfortable beds make the room warm and inviting An iron in the room would have been nice however The roofdeck is also a great amenity; hip scene with lots of sexy international types All in all I would definitely return to  Thom  in fact I promised Michael that I would Now I just have to hope that I can find a good rate on Quikbook when I return because the regular rates are a bit priceySep   ', 'Will never go back', 'My husband and I stayed for two nights in this hotel and we were very dissapointed We had booked the room a month in advance and requested a non smoking room and what did we get a smoking roomjust great The room was stinking my husband called the reception to change the room and of course they were fullthe standard answer He then asked to speak to the manager on duty who implied that we had made the mistake and did not request non smoking and that she could not help us in any way The room was  a night this must pay for the trendy uniforms the staff were wearingsurely not for the managers salary After a heated converstion miracously they found another roomwhats the chances eh Why could they not have just done that in the first place We had dinner there as it was now pm and after dinner we went to the bar We were met at the bar door by another ex model who asked if we had requested a seat in the bar We had no idea such a thing was needed we informed her that we were residents but hey honot good enough There was a large table empty and when we pointed this out we were informed that it was kept vacant incase a "VIP" should arrive not for the likes of usI love good looking hotels and good looking people but this hotel was just too shallow for me Will never return to  ThompsonAug   ', 'Great but not fantastic!', 'Just returned from a three night stay in a King Suite at  Thompson (booked on Quikbook) We were at first slightly surprised to be checking in at the front desk which seemed to be in the middle of the bar area and very loud But we had a room on th floor which was quiet (relative to NY) despite being across from the elevator and facing the street King Suite was not much of a suite as it only accommodated a small sitting area just adequate for a sofa and table in addition to the bedroom However we loved the balcony which was the length of the living room and bedroom we never used the A/C as we could open balcony door in both rooms Bathroom was very disappointing for a hotel of this standard (no storage place music or TV in the bathroom) Very little storage place in the room for clothes Overall the room was finished to a low standard with IKEA quality furniture The hotel personnel was very friendly at all times and the concierge was helpful at printing from the web once he was not familiar with the location himself We visited the rooftop lounge twice which had a nice view but terrible service Location is fantastic! I would not mind staying at  Thompson again however given the shortcomings listed above and that this is not the only boutique hotel in NY I will try to stay at a different hotel next timeJul   ', 'Not bad- but sparse for the price', 'I recently spent a weekend at  Thompson When I lived in NY I spent alot of time at the bar there so I knew what to expect as far as a the vibe and the location The hotel definitely does not disappoint in that regard The problem I had was with the room itself I booked a king suite and even with a significant discount from Quikbook the room was still very expensive in addition to being quite small I typically stay uptown and for only a little more you can stay in a suite at the Peninsula with far superior space service and amenities Overall  Thompson was fun but not worth the price Plus they really need to renovate the roomsJul  ', 'WonderfulPerfect Location', 'This was me and my husbands first time visiting New York We were unsure of where to stay We just knew we wanted to be close to restaurants and shopping EVERYONE walks in New York So put your walking shoes on When we arrived at  Thompson I was extremely impressed This boutique hotel is super sheek and elegant The service was magnificent The location is PERFECT Its close to everything When you a walk out of the hotel there are boutiques everywhere and a ton of eating places The hotel is only a couple of blocks away from Broadway where a lot of the major clothing and shoe stores are located We could not have a picked a more perfect hotel There is also a roof top bar that is ultra hip and has a beautiful view of the city When we return to New York we will certainly stay here again Also the rooms are pretty pricey but we got a good deal by booking it on Quickbook It cut the price of the room in halfJul  ', 'Glamorous boutique hotel great service top location', 'You can spend a lot of money on a hotel that cliams to be an unber cool boutique hotel in downtown manhattan and be very disappointed Whilst  Thompson is not cheap you do get good value We booked ahead of time and got a deal on a room that was much bigger than the normal shoe box you get in major cities The decor is very cool and up to the minute Big bathroom with delicious products Great food from room service Impeccable service from the staff The big selling point in the summer is the stunning roof terrace bar which is very comfortable intimate and has amazing views of the manhattan skyline The hotel is in a fantatstic location a couple of blocks from broadway in the heart of the lively SoHo districtJul  ', 'Great Location Disappointed with Service', 'My wife and I booked a room at  Thompson to celebrate our one year anniversary I must first say that we were looking for a place in the heart of the village and it will be tough to beat the location and atmosphere of  Thompson My main grievance comes with the staff We had booked a King Deluxe smoking room for the night We checked in (they did mention Happy Anniversary) and were shown to our room The hardwood floors and bathroom were great We right away noticed it was not a smoking room so I called the front desk to confirm They relayed to us that in fact it was not a smoking room but they would send someone up right away with keys to our new room When we entered the new room I was shocked No hard wood floors tiny bathroom tiny room I asked if it was in fact a King Deluxe room and they said they had none of those available in smoking I was a little disappointed what happened to the room I had booked did they give it away I was told we were moved to a lower level room due to availability I then mentioned that there must be a rate differance since it was a lower level room and I was given no cooperation on this and my request for an explanation was denied as they danced around the reason I had in my hand proof of a guarenteed King Deluxe Smoking room I ended up paying that rate for a Queen Superior room Most days I would have let it slide but on my anniversary I was dissapointedAs stated before the location is wonderful and right smack in the middle of the village close to everything I have stayed in many hotels in NYC and this was very disappointing in terms of service Next time I will stay in the Mercer or SoHo Grand I have stayed in both before and regret trying out  Thompson on such a special night You may enjoy the roof top bar it was nice for a drink or tow bu the heartbeat of the village is down on the street not in the "members and gusest only" rooftop bar You may find you check in on a day where the staff is on top of their game but at those prices they should be on top of their game everytime every guest especially those celebrating special occasions You will be guarenteed service each and every time at the other two village hotels mentioned aboveJul  ', 'Fantastic location restaurant', 'Very luxurious primely located hotel plum in the middle of Soho - great restaurants abound (including the one on site!) and even better shopping! Very pricey but worth it for a splurge on a night or two - cramped rooms as is typical of that area - but modernly decorated and the service is fantastic - I pinched a nerve in my back an hour before I was due to leave the hotel and the city and the concierge made a plan faster than lightning booked me into a nearby spa for emergency massage and called a taxi for me Really was impressed - and if it wasnt for her Id have had a nightmarish  hour flight home! Very cool place day of arrival Vogue was executing a fashion shoot in the foyer - you know youre in new york :)Jul  ', 'Diamond in Soho', ' Thompson is a great hotel The rooms while small (most hotel rooms in NYC are small anyway) are well appointed and comfortable Each room has a nice flat panel television a comfotable bed and an excellent bathroom My only complaint is that rooms are given out based upon when you checked in (unless you reserve a suite); therefore you could feasibly get stuck in a smoking roombut it is not that badOne of the best features of this hotel is its bars The rooftop bar is absolutely fabulous!! Unbelievable views and great drinks As they sayit is "the place to see and be seen" Try their mixed berry MohitoAnother benefit of this hotel is that it is centrally located in Soho Bars and restaurants are at your fingertipsThe staff is very friendly They helped me out with a variety of issuesI would definately stay at this hotel again I had a wonderful stayJul  ', 'thumbs up across the board', 'We live in NJ and stay in the city from time-to-time to get some time away from the kids We usually stay at a different place each time Soho Grand Righa Royale This was the first time at  Thompson We paid /nt for a King Deluxe (room #) Room was of a decent size (for NYC "boutique) with enough room for a sofa with coffee table lounge chair and work desk Great bathroom (though no bath tub) Good size and very clean Overall everything was super clean and well keptStaff was great Professional courteous yet approachable and "real" Not pulling a muscle to push that elite vibeLocation is perfect In the middle of SOHO on a quiet blockBoth the restaurant (Kittichai) and nd floor bar were top notch Restaurant was actually very reasonably priced cant say the same for the bar but both delivered great experiencesOverall we will stay there each time we go to the city I was just very comfortable with every aspect of the stay Unlike lots of boutique hotels nowadays that deliver an inconsistent experience  Thompson pulled it offJun  ', 'cool hotel great service', 'Stayed for a long weekend in a deluxe king size room and thoroughly enjoyed everything about it We arrived early and found we could check in without delay Our room was of a good size for New York and the only small criticism was a couple of cigarette burns on the carpet However everything else was of a high standard with a smart bathroom and the bed was extremely comfortableWe had reserved a table in the hotel restaurant for our first night and this was confirmed to us on check in The meal itself was excellent as was the service In fact we found the service to be second to none throughout our stay from all of the staff and could not fault this at all At night we came back to the room to find the bed turned down and a plate of miniature pastries and brownies together with bottled water and ice left for usThe two bars in the hotel the Thom Bar and Rooftop were both great and we spent most time in the Thom Bar which was always busy with a cool vibe My wife also took a particular liking to the Lychee martinis which are something of a speciality hereAll in all we had a great stay and would definitely returnMay  ', 'Super Cool  Thompson', 'My fiance and I stayed  nights in the  Thompson in the last week in May  and it is definitely the place to beWe stayed in a deluxe double which was comfortable and clean with a massive flat screen TV fully stocked mini bar and some lovely toiletries in the bathroomThe hotel has a guests only roof top bar which has some fantastic views over the Manhattan skyline You can clearly see the Empire State building and watching the sunset from here is truly idyllic The hotel is slap bang in the middle of Soho which is teeming with trendy bars resturants and boutique shops It is also within walking distance of the Spring Street subway and Broadway and the shopping is great so have your credit card handy!This hotel however will always have a special place in my heart as my boyfriend chose the hotels roof top bar to propose to me The hotel staff who were in on the secret were great They brought champagne and generally treated us like royalty We finished our evening in a small resturant across the street from the hotel called the Country Cafe The lady who ran the place was lovely and when she heard our news she promptly brought more champagne!The concierge service downstairs was invaluable as after a hard days shopping you can forget wading through the guide book for a nice place to eat They can recommend some great local places and fill you in whats happening locally They also helped us out with transport back to the airportThe hotel also has its own resturant but we did not eat here It also has a bar called Thom which is open to the public and is supposed to be very highly rated (we didnt actually go as we spent our evenings on the roof top)No breakfast included in the price but there are delis a plenty in the local area and a great pizza place Bens Pizza at the top of the streetA great place to stayMar  ', 'Fantastic hotel great location!', 'My husband and I just returned from a long weekend in New York and a fantastic stay at  Thompson I cant rate it highly enough! The staff were great and very helpful and our room was fantastic and ready for us when we arrived on Thursday morning We had dinner at Kittichai on our first night (try the chocolate ribs!) which was delicious We had never been to NY before and the location of the hotel was so perfect close to all the great shops and some fantastic restaurants We cant wait to go back to  Thompson and are hoping to make it an annual event we really wouldnt consider staying anywhere else!Feb  ', 'Funky cool if you have a few bucks to spend', 'I have to admit that I was a little turned off by the fact that we had to wait for our room to be ready (at pm at night) and being told that we were being given a free upgrade which turned out to be false Add to that we had a room that smelled like smoke all night long (it was a non-smoking room but must have been beside a smoking room) and I probably wouldnt go back to this hotel for its price (nearly  Canadian with taxes)All the bad out of the way now I have to say this hotel has got it all if you dont mind the price The rooms are incredible We love the flat screen tv comfy bed and stylish bathroom The lounge is so hot and trendy we felt like celebs having some pre-dinner appetizers and drinks The food by the way is out of this world there too!! Breakfast in the restaurant was top notch Cant complain about atmosphere location (soho!) nor the foodJan  ', 'great location but', 'Excellent concierge teamRooms a little shabier this time round A non- matching and badly marked chest of drawers seemed at odds with the design focus to which the welcome pack alluded Maintaining the design focus is a challenge which needs continuing investment and it is not clear whether this is recognisedReturning to the room at pm and after pm to find the room unmade was disappointing Reception seemed surprised I found this substandard The only staff visit to the room was to check the minibar which seemed a misplaced service priority Having a room prepared before dark does not seem an excessive requirement particularly when vacant since early morningThe fact that I have not received a reply to my note to the manager makes me question whether feedback is valued or whether it is perceived to be important to say that it isAt just under USD per night it could have been better The reviewer who paid USD got the bargainJan  ', 'Overall Great Stay', 'Stayed  nights in mid December in what seemed to be pre-holiday peak season Deluxe King ran - per night WHAT I LIKED: Friendly seemingly genuine service There is a hip attitude pervading the place as evidenced with the photo shoot occurring in the bar upon our arrival but we were almost always greeted with warm smiles and very friendly service The one exception that comes to mind was the concierge desk; they seemed disorganized and hassled and offered curt responses to requests Just avoid themI like smaller sized properties and this was just perfect in that regard I also liked the residential feel to the place; it was like staying at a hip friends pied a terre Room was thoughtfully designed and reasonably sized Good-sized well-designed marble bathroom with solid water pressure and temperature regulation Bed was very comfortable but wouldnt call it memorable Sheets may be Frette but really just standard hotel line with a few noticable repairs Towels were pretty standard and not Frette Twice a day service kept towels replenished and room in order but they were slightly skimped on Fresh sugar toiletriesDidnt eat at the propertytoo many good options nearby Of note is that Aquagrill is VERY near And so are Kees Chocolates!Fantastic location for shopping and exploring SOHO is in many ways one big mall which sounds kind of sad but its not that badWHAT I DIDNT LIKE:Room was more skuffed up than I would have liked Although room  was relatively quiet imperfect seal of windows let it a bit of noise Spot on chair and marks on furniture were too noticeable Although visually appealing some furnishing were of so-so quality but certainly not as bad as W chainLocation not great for finding available taxis easily Consider car service Several Spring St subway stations are nearby as is Dean and Deluca which is greatAll in all I would stay here again at a better rate Perhaps need to try Mercer for comparisonDec  ', 'Best in Soho / the price of Mercer!', 'I was skeptical but the staff service and GREAT beds won me over I paid  on a holiday special and got upgraded on check-in to a Deluxe King First of all let me say that I am young and supposedly hip that is to say I am Jason Pomeranc (thats Pomerantz)s key demographic That settled Mr Pomerancs people know what they are doing My stay at  Thompson kicked off what turned out to be the better part of a long weekend in New York during the transit strike I stayed at two other hotels my usual Westin Essex House and the Sheraton New York for the last (emergency) night I had just spent a week in Canada so I was a bit weary of hotel-hopping From the moment I arrived at  Thom I was treated like family Check in was a breeze and considering I had a ton of luggage from my weeks travels to bring in the bellman was as cool as could be I only detected an air of snobbery on one of the bellmen who thankfully was pretending to be uninterested in another set of guests I have a sinking feeling that during a certain time of year they hire a number of people who cant help having a certain attitude that tends to put off some guests Moving onMy room # on the ninth floor faced east toward Soho as all the Deluxe Kings do The dark hardwood floors and stark furniture give the room a loft feel especially when you open the windows and let the wind blow the curtains My first gripe was practical: there isnt enough darn closet space! My closet must have been on a structural column or something because there wasnt one but two areas where it was about " deep - barely enough room for a hanging suitcase and clothes and two hotel bathrobes The king bed was great just a massive white cloud ready for the magic to happen on its extremely comfortable mattress The slick " plasma screen TV came equipped with a DVD player and separate aiwa CD stereo and they even gave me a cable to connect my laptop to the TV speakers so I could play whatever music I wanted This is something they wouldnt do at any of the other hotels I stayed at this trip As for the restwellthe "couch" made a nice luggage bench and the big leather chair had no desk so it became a clothes hangar Ah well the bed made up for either The bathroom with its black-marble walls looked nice but was just a basic showeralthough the shampoo by fresh was very good All in all the room was beautiful but I would have added a sexy Aeron chair and a good working desk I could definitely live full-time in one of these rooms One evening when I wanted to dine in my room but not pay room service over-prices the front desk gladly gave me a laminated menu book of all local restaurants that deliver In the case that a restaurant didnt deliver I was gladly told that they would send someone to pick anything up in the neighborhood Now that I havent seen in a hotel before This place surprised me The public areas are well designed and well-kept (although I didn not try the bar and restaurant) the rooms are classic SoHo and the service is r e a lall these factors make  Thompson an ideal bet especially if you can get a rate under  If they charge you over - Id really consider splurging ont the MercerDec  ', 'It might be marvellous but theres something in the detail', 'Lovely quiet and well designed rooms (though the usual lack of attention to details - scuff marks on the walls stains on carpets and furnishings - so hey everyone theres a business here for hotel detailing because so few places do it!) excellent service and a great location But for the price you would expect that rooms would be pristineDec  ', 'So-So in SOHO', 'In a city where you can  a night for a bunk bed value for money is always pot luck in New York Yet we still had high hopes when we decided to splash out on a  room at  Thompson for our weekend away Entering the lobby we were greeted by a mysterious smell that seemed to be a mixture of body odour and alcohol that may have wafted in from the hotel bar At check-in the staff were extremely friendly courteous and welcoming as we were informed that due to a number of late check-outs that our room wasnt ready but a complimentary drink kept us happy during the half hour waitOur room was a superior queen located on the rd floor which although very clean and well-maintained was very cosy It was also not that well insulated as we later found out when the DJ started in the bar directly below us The heating/cooling problem often mentioned in other reviews was also apparent with a delicate balance being struck with a partially opened window to avoid dehydrationWe both sampled from the room service menu throughout the stay and while the food from the in-house restaurant was very nice we were shocked to find that after adding an  gratuity and a  delivery charge the bill still had space left for our own tip something I have never experienced in any other hotel I have visited After spending  per night we were also surprised that breakfast was an extra and the novelty of a Dean & Deluca stocked minibar certainly wears off when you could walk two blocks to the actual store and pay half the price Thompson is a sleek hotel in a great SOHO location with very friendly staff however when it comes to value for money it left a lot to be desiredDec  ', 'One nights stay', 'Stayed one cold night in December Room was nice and well decorated with a fancy shower but no tub Lobby and bar were really nice the room came close but was relatively small and unfortunately was supposed to be non-smoking but from the burns on the floor and the smell on the phone was obviously for smoking A bit noisy too caused by an adjacent occupant Overall pretty goodDec  ', 'Cool Thompson', 'Just returned from a  night stay arrived to find a full on Vogue photo-shoot taking place - its that sort of place!! Our room on the th floor was well proportioned and was quiet our only criticism was that we only had a shower unfortunately no bathWhilst the Thompson has a cool vibe it is not a cold unwelcoming place the staff are friendly and the service was particularly good in the Thom Bar We had previuosly stayed in large uptown hotels this is the complete opposite - we loved exploring SOHO and surrounding areas PS A few doors up from the hotel is the Thompson Cafe(not related to hotel) it is small quaint and great for a latte breakfast or a light lunchNov  ', 'Outstanding!!', 'My wife and i recently stayed at the property(albeit one night) It was recommended by a friend and we were glad we did From the time of our EARLY check-in on a Saturday during a busy weekend in late November to the time of checkout everything was wonderful I found the staff to be over-the-top nice and considering my MANY trips to the city I found it most unusual I dont think we ever touched a bag or opened a door the ENTIRE time They also proceeded to send us up a comp chilled bottle of FINE sake And about an hour later a chilled comp bottle of Vos water and about the time we were talking about that there came ANOTHER knock at the door with some amazing sweets and a menu of their restaurant (definately a must try) So anyone related to  Thompson reading thisGREAT JOB!we WILL returnPS Thanks MartinNov  ', 'Average', 'Lots of positives - bathrooms are fantastic staff were very very helpful bar was great free wireless and a great location But we had problems with the aircon as it has been switched off for the Fall and Winter but we were staying in early November during a very warm spell For one night it was too hot to sleep and we were considering checking out It was only after we (and others) complained enough times that the aircon was switched back on The room was also very small and painted beige so it didnt look a lot different to a cheap motel room The walls were also very thin Another disappointment was the roof top bar which is closed for the Fall and the Winter even though the weather was very warmNov  ', 'a gem!', 'Just had a quick trip to NYC busy with appointments rendezvous and shoppingfound  Thompson to be a wonderful oasis It has a calm and quiet feel in a bustling neighbourhood with great restaurants and shops in abundance just steps awaylove the area!The staff fom beginning to end were friendly helpful and ever-smilingdidnt see a bit of the "too cool" commented on in another reviewWe were more than pleasantly surpised by an upgrade to a luxurious suite with a terrace with breathtaking viewsI cant comment on other rooms/sizes etc but must say that this was beautifully appointedspare but comfortable I would assume that all bathrooms have the same lovely products good and plentiful towels thick robesbed linens by Frette There were gorgeous fresh flowers throughout the suiteand I saw a cart in the hallwayfilled with vases of fresh orchids making deliveries to other roomsRoom service was prompt on one occasion and rather slow on another but staff were extremely apologeticbusy breakfast hour The appetizers available from their restaurant were deliciousunusual and arrived piping hot and nicely presentedbreakfast was more on the ordinary side but fresh and again nicely presentedId happily stay here again!Oct  ', 'Very pleasant!', 'We just returned from a  day stay at  Thompson and we loved it ! Our deluxe king room was quite spacious nicely furnished and had an incredibly comfortable bed Staff was extremely friendly helpful and efficient We had dinner twice in our room and once at Kittichai and the dishes were always delicious All in all everything was perfect But when I pay  /night this is also what I expect  Thompson is a really great place to stay downtown (better than the Mercer where we stayed last year)Aug  ', 'A Great Experience', 'We just returned from a  day break at  Thompson Last year we stayed at the Hudson where I can testify that the rooms are really really small You coudnt swing a cat in them let alone store your luggage! You get what you pay for I know but the rooms at  Thompson were great (We paid  dollars a night) Rooms were large spacious with a great bathroom - all in all a pleasure to stay in The location of the hotel couldnt be better for being in the heart of it and wandering around trying all the local bars restaurants and shopping without having to rely on cabs or the subway I also thought the decor was in line with what you would expect of a luxury * plus hotel It was very tastefully furnished in a dark wood/oriental style with great design touches such as the s Ericofons everywhere and gorgeous floral displays We had plenty of Mojitos in Thoms Bar and up on the roof terrace as the weather was HOT We also dined at Kittichai more than once - the monkfish curry was amazing! All in all the service was great and friendly enough for us The only downside I thought was that because the general public visit the bars as much as the residents on  or  nights of our stay the roof terrace and/or Thoms Bar were closed for Private Parties leaving hotel guests to sit and drink in the foyer They may have opened up later but we didnt wait around to find out All in all though a great place in the heart of Soho and I would recommend a short break hereAug  ', 'Cool Calm and Collected', 'If you want to stay downtown but apart from Wall Street you do not have many choices  Thompson is one of the best Located in the heart of Soho but on a fairly quiet street this hotel gives you a certain "zen" hotel experience The rooms are designed with panache and the bar and restaurant have become local scenes The service while somewhat aloof is very professional and competent  Thompson is an excellent downtown hotel experience especially if you want to hang with the Euro hipAug  ', 'Had a GREAT stay Not perfect but great', 'My wife and I had an excellent  day stay at  Thompson We paid a rate of /night via Quickbook and got every pennys worthThe front desk staff was bright and friendlythe concierge cheerful and well informedand the bell staff prompt and efficientThe first  days were practically flawlessOur room was just as hip and stylish as youd expect in a hotel of this flavorand was roomy by NY standards (just about the size of a regular room in most areas of the country) The bed and linens were outstanding! The bathroom was spacious clean and well appointedWe made a quick trip up to the rooftop bar which was very vibey with a nice view We didnt eat at the hotels Thai restaurant but it was packed nightly with quite a posh crowdArguably the Thompsons best attribute is its location! We love Soho and the Thompson is steps away from anything and everything of interest in the area (Noho/Nolita/Greenwich Village/Canal St/Little Italy/Chinatown) yet feels slightly removed from all the hustle and bustleThere was really only one negative in our  Thompson experience On our last morning there we woke up to an inordinate amount of banging and clanging by the housekeeping staff This was at about :am We were annoyed but it didnt significantly taint our overall experience Thompson has definitely become our Soho headquarters and were looking forward to our next stay!Jul   ', 'Great boutique hotel', 'Recently stayed at  Thompson for business and pleasure It is well located in Soho and my room was more than adequate Dinner at the hotels restaurant was delicious and provided great people watching I found the staff throughout the hotel to be quite friendly and helpful The only reason I did not rate this as an "Excellent" hotel is that it has no business center at all Also my room did not have a tub Between the Soho Grand and  Thompson I would choose whichever hotel gives you a better price; they are both great hotelsJun  ', 'A complete disappointment', 'Our  day stay was to celebrate our first wedding anniversary and to round off a  week stay in the USA Feel utterly ripped off and totally regret choosing the hotel The only positive thing we felt about it was the location which was fantasticIssue :Took ages to check in a very luke warm welcome Wed been so excited about staying there and this reception dampened our spirits somewhatIssue : We decided to splash out and stay in one of the so-called larger rooms at  per night which was one of the smallest rooms Ive ever stayed in We had to store our suitcases elsewhere as they wouldnt fit in the room That was after the wrong cases were delivered to our roomIssue : Very hot room which was confusing as the hotel had air-conditioning We had to phone down and ask someone why it was so hot "oh yeah thats because the air com system has blown out it might be fixed later" Interesting that no-one had told us this when we checked in The air con started working about  hours laterIssue : This is a big one and one which we pointed out to the staff On our second day we waited about  minutes for the elevator to take us from the th floor to street level Giving up on waiting we decided to walk down the fire escape which wasnt a big problem until we hit the nd floor and could go no further as there was a pile of furniture blocking our path Undeterred we walked back up a floor and found another fire escape on the other side of the building Alas on the nd floor this was stacked up with crates Which we had to lift up and move to get out Really glad there wasnt a fire or we would have all been in trouble The hotel were acting illegally by blocking these fire escapes and I was disgusted by their lack of consideration for guests Issue :Just a general note on the tedious staff and their too cool for school attitude got very boring after a while and made our stay uncomfortable We had a fantastic time in NY but felt absolutely ripped off we paid  per night and had a thoroughly annoying experience Its not even that exciting as a style hotel and were stayed at enough of these in our time to have a pretty good benchmarkJun  ', 'Impressed', 'Great little hotel on a quiet street in Soho Gorgeous room got upgraded to a King Bathroom sumptuous and slick Great view both in the room and via the skyline cam on the flatscreen TV Staff with the exception of just one chilly front desk clerk was friendly and helpful Rooftop bar was gorgeous and fun Only one negative: very loud toilets Irritating day and especially night I would stay there again and plan to in the coming weeksJun  ', 'What a hotel', 'I read some reviews posted about this hotel before we left but after we had booked that almost made me want to cancel I�M SO GLAD I DIDN�T! This hotel is a hive of activity and the roof top bar / sun lounge is something to behold but the guest rooms are only accessible via your room card so they stay safe and quiet Location is great for soho and taxis are easy to come by to go �uptown� Coming from London and with the strong exchange rate the prices are acceptable and the staff are not rude (as I had read elsewhere) rather helpful and knowledgeable In all a really great location if you don�t want the hustle and bustle of staying on th and keeps the great atmosphere of sohoJun  ', 'Nice but expensive', 'Just got back from a weekend at  Thompson I was quite satisfied with the hotel but I would not call it a great value The entrance and lobby are lovely but the rooms are very small The sofa and chair look a little comical in such a small space The location was great Restaurant Barolo on the same block was fabulous!The concierge was very helpful If  is no concern I would recommend thisMay  ', 'way overrated', 'My family stayed at  Thompson after hearing from everyone it was a great hotel and the best place to stay downtown very chic and cool Wow we were sooo underwhelmed Our rooms were tiny with no amenities to speak of The view of a brick wall was less than stunning and the comfort level all in all average at best I had stayed at the Gaansevort a year ago and would recommend it over  Thompson One day my daughter and I were asked to leave the lobby at pm because there was a private party We couldnt go in the lobby! The staff was nice that is the only thing about the hotel that was good I guess if I was Russell Crowe I could get a great room  I cant tell you enough how uncool this cool hotel isMay  ', 'a sanctuary in the city', 'From the moment you pull up to the entrance of  thompson you know you will not be disappointed Upon entering the hotel we were greeted by a very friendly and professional doormanThe entrance can be a little confusing because there are  lobbies The ground floor had these lovely fragrant votive candles The young lady who greeted us here was also very polite and directed us to the "check-in" lobby located one floor up The room itself was heavenly If you are used to NY standards with regards to space then you will not be disappointed If you are someone who loves large rooms then you may want to find another hotel We found the room sufficient It was a King superior room which we got for /night - a total steal! The only down side was that the roof top lounge was not open because the weather was not warm enough and there were some renovations taking place None of which bothered us at allAlso the bathroom was spectacular - even took digital pictures of it so I could redo my own personal restroom at homeThe lounge down stairs was also very nice It was very mellow more of either a pre or post party place to have a drinkFor a place that was so trendy it had no attitude problem like most of the other NY hotels (The front desk staff brought me a new toothbrush when i told them i forgot mine) They were also helpful in recommending a nice massage parlour and made the booking themselvesBesides all that the hotel is located in the best part of the city I have lived in Manhattan and if I could ever afford it I would live in Soho! It is close to lots of restaurants and boutiques And its just a beautiful area to walk around If you have never been to NY then this place will give you the best opinion of the cityYou cant go wrong with this place - seriouslyMay  ', 'Excellent location great Hotel', 'After an initial mix up on arrival they only had us booked for one night and seemed fairly adamant on having us stay for  night despite our email confirmation for  nights (from Jan ) we were then given the wrong room ( beds slightly smaller than doubles) the assistant manager arranged our booked room a King Deluxe for the following  nights deducted  off our bill and sent up a bottle of champagne to our room a nice touch although we would have rather had it right from the start the bar is a really cool place to be and the restaurant looks nice although we didnt eat there the location is fantastic a great place to be for shopping site seeing drinking and eating / in our opinionMar  ', 'Great place', 'I took my wife on a surprise long weekend away to New York for our first wedding anniversary and so wanted something pretty special I did a lot of research into hotels/areas and agonised for ages about where to stay Despite its mixed reviews I finally settled on  Thompson I have to say I wasnt disappointed It was our first trip to NYC and a New Yorker friend of mine had urged me to stay in SoHo This was great advice as the area was fantastic - brilliant atmosphere excellent shopping etc You can walk up to all the tourist spots but then retreat to the calm of SoHo I would strongly recommend SoHo to anyone visiting NYCAs I was sitting in the cab from JFK to Manhattan I was getting a little nervous about the hotelafter all the mixed reviews about the staff etc However the reception staff could not have been more helpful (yes theyre all great looking but no harm in that!) Ditto for all the staff - very friendly helpful and professional Having been there Im really surprised by the comments in other reviewsThe hotel design is very cool but actually really cosy/intimate Much more intimate than SoHo Grand where we went for drinks one night The room was very good although oddly there was about an inch gap between the carpet and the door to the room - same applied to all the other rooms We eventually put one of our bathrobes on the floor to block out the light from the corridor!Anyway we really enjoyed out stay and would certainly recommendFeb  ', 'Bizarre service', 'Stayed for  night here in a King Deluxe in February  First some positives Fantastic location in the heart of soho Round the corner from great shops cafes and restaurants The hotels design is great and our room was very nice We got a special offer through quikbook and paid  per night which was good value in my view We ate in the bar one night and the food was very good Ate from the thai tapas menu and although pricey the food was very nice Despite the quality of the room and the hotel in general the staff are really quite unique My first experience of the s staff was when the bell boy carried our bags to our room I tipped him  he said thanks and he left So far so good Within ten minutes i had reason to go downstairs where I bumped into the guy holding my  I said "how are you" to which he replied by looking at me as if I had ------ in his cornflakes You may think he didnt hear me but I can assure you he was right next to me and heard loud and clear The point Im trying to make is that the staff at this hotel have so much attitude its unreal The guys on the door show little interest in opening doors The reception staff cant even bring themselves to raise their eyes to speak to you prefering to conduct a conversation whist looking at their computer Its strange this as they were quick to respond to other requests For example I asked for an adoptor to charge my phone and they were very prompt It seems to be only in face to face discussions that they disgrace themselvesA genuinely bizarre experience dealing with the staff here A great hotel hence the high review mark but try to enjoy it without interacting with the staffFeb   ', 'Not Quite There', 'Usually stay at the Soho Grand around the corner but tried this place because of the location and web site that promised similar lodgingsGood points: - free broadband internet - all-marble bath with nice marble shower stall - nice room layout even in smallest room with sofa -  hour room service - DVD player Bad points: - DVD player did not work - called housekeeping at :am to clean room showed at :pm - no rental movies on TV hotel DVDs rent for /day - elevator requires room key for access - room A/C did not work (but the windows open) You can get the " Thompson" experience by sitting in the radiant heated bar outside - that is when its open Still  Thompson is better than most Midtown hotels if only for the locationFeb  ', 'I Love  Thompson', 'I cant imagine anyone not liking this hotel I stayed at  Thompson in a deluxe king from Thurs to Sun and had the most incredible weekend in New York The staff is as nice as can be Whatever I requested throughout the weekend was delivered in moments THE CONCIERGE AT THOMPSON IS THE BEST! They setup our entire weekend From dinner on Friday hair cut Sat Dinner Sat and a night out for  people at one of the most exclusive lounges in NYC Everything went off without a hitch The rooms were beautiful Walk to great shopping in SoHo The only bad thing I can say about this hotel is that Thoms is slow as molases Room service was very fast though Eat brunch at the Cupping Room a block away There was barely any street noise on the th floor and the room was a great size for New York If youre planning a night out on the town with friends this is the spot The concierge will get you into any restaurant club or lounge that you want The rooms and bathrooms are beautifulJan  ', 'Depends on the room you get', 'My boss and I just completed a three day stay at  Thompson We got corporate rates of  I received room  upon check-in and it is not at all a special room -- standard NY crunch There was no desk although there was a long rectangular table nested under a higher square table that served as a nightstand so I pulled out the long rectangular table and used it as a desk when I was either sitting on the couch or the large lounge chair If you have need of back support to do any work this wont work well for you Unfortunately pulling that table out took up most of the remaining available footprint Two people cant walk past each other at the same spot in this room When I arrived in room  there was no shampoo (although there were other amenities) the phone didnt work and no flower in the vase (supposed to be an orchid in a little square glass vase with pebbles) I didnt realize this until turndown service came and filled my ice bucket at which point I tipped  -- then the service rep graciously noted that my flower was missing and brought me one In my opinion even the corporate rate of  was just a bit much for this room -- a fairer price would be under  My boss experience was different -- when he went to check in they informed him there was no room for him even though he had a guaranteed reservation However they did offer to pay to put him up at the Soho Grand that night and the next night they appear to have upgraded him to a much larger suite Room  which they compd (this must be what is normally the /night room It was nice of them to comp him but then he was really quite upset that the reservation hadnt been honored) This is a truly large room with a separate sleeping area and an enormous entertaining space with a ponyskin area rug There is a proper desk two TVs (one of them flat screen LCD) and two bathrooms Cookies were in the room as part of the suite service Amenities in both rooms were by Fresh Suite Room  had a wood floor Standard Room  had carpeting Both rooms had king beds The service as has been noted elsewhere was exceptional (despite my boss not getting a room on his guaranteed reservation and with the exception of turndown service who I suspect might not have offered me that flower until the tip was forthcoming -- but at least the tip urged an offer of a flower) Room service was exceedingly polite intelligent and thoughtful As has been noted elsewhere the neighborhood is choice The weather in NY was sub-zero so we walked two and a half blocks turning right out of the hotel and found this little basement Cubana restaurant (called I think the Cubana Cafe or something like that) at which was the best grilled corn with hot spice and cheese and ethereally fresh chicken soup Available for a song and delectable (and hot!)Overall Im torn as to whether to stay again (I dont think I would want a room like  at  again but nor do I think it would be fair to get a room like  at the price of  -- if only they had something in between!)Jan  ', 'excellent', 'just got back from nyc after having stayed at  thompson for  nights i must say that the hotel the staff the restaurant the location the concierge the room - all was top notch if you can stretch to a superior room (pay about ) then do it as the smaller rooms are definately too small for anything more than an overnight stay thompson street is well placed for great vibes bars restaurants & cool shops i thought that   for two cups of coffee was a bit off a liberty so go eleswhere for that kind of stuff overall however i found  thompson to be spot onDec  ', 'Very pleased', 'King deluxe room was large and very comfortable with excellent bathroom and great Fresh bath amenities Service was very pleasant and professional and location was great Would definitely stay here againDec  ', 'Disappointing', 'Stayed here in November Friends rave about it but I had a bad stay It has some problems You cannot use any a/c despite hot rooms because they have turned it off - only in guest rooms though! Glasses in the bar are dirty Barman when I was there failed to make an acceptable vodka tonic three times consecutively - he made it with soda water and mineral water on two of those occasions Rooms are small Service is haphazard but the concerge was pretty helpful Aims to please and in a good area but is losing oiut to the competition My analysis may sound trivial but this hotel must try much harderDec  ', 'Nice Touches Great Location Wonderful Service', 'The  Thompson was my place of residence for a couple days on business this last week I arrived on Sunday at : and had to wait till about : for my room to be available Right after Thanksgiving and they were packed While waiting I asked where I could get something to eat and was pointed to the �Country Cafe� practically right across the street OUTSTANDING!!Comments about  Thompson: Service was excellent from the bellhop to the service engineer when my bathtub stopper quit working In minutes it was fixed Desk Personnel and Restaurant Servers were exceptionalMy room was a King Deluxe facing the front street Room size was good enough sofa and chair was a nice touch Full bath all marble was really beautiful! Towels and toiletries nice! The only thing I missed as a women traveler was a make-up mirror that magnifies for putting on my makeupNice down comforters on beds and it really was a nice touch when they brought me awesome cookies late in the afternoon Room service was quick and the restaurant food above average Thai Food!!There�s only two things I found unappealing about the hotel One the walls could use cleaning in the lobby areas where peoples luggage and hands etc have been abusing the area A good cleaning necessary Two the walls are thin and the toilets flush VERY loudly I laughed the first time I flushed The street isn�t too busy so it isn�t too noisy but if you�re a light sleeper you might want to bring some earplugs with you just in caseThe hotel really isn�t luxurious but I think it�s above average compared to many NY hotelsIf you like a modern ar�sy decor than this is your hotel and the location in SoHo is perfect for browsing the areas shops Do check out the Country Cafe though superb service coffee and plenty of foodNov  ', 'Promoted as great reality is that it is average!', 'I recently stayed for  nights at  Thomson I really put some effort in to choosing this hotel for our stay since it was a special occasion Our room was on the th floor on a corner I though it was pretty small I expected it to be a little bigger especially since it was a new building The bath was small too The "Fresh" brand toiletries were a surprise since the website advertized "Philosophy" toiletries Anyway the shower/tub combo was ok although the water pressure was great! Sheets were very comfortable We ordered breakfast via the door knob form one night In the morning the food arrived and we were still asleep When they came to pick up the tray an hour later they knocked and we were still asleep Half awake I agreed when the room service attendant asked if he could heat up our eggs for us I agreed and he returned a half hour later I got a surprise when I checked out he charged us double for the entire meal So my room service breakfast ended up being  dollars Anyway I wouldnt have agreed to the perceived "re-heat" if I knew I was being charged for a whole new breakfast!Overall Average to good rating Room was small for a newly constructed building and the bar on the roof was so small and overcrowded that it was hard to enjoy!!!Oct  ', 'Location Location Location', 'The best thing going for this hotel is its SOHO location Front desk staff were pretentious We arrived at : PM they told us our room would be ready at : but it wasnt ready until  PM! We asked for an upper floor but we were told that the upper floor is noisy due to the roof top bar only to find out that the roof top bar was CLOSED for the season We ended up on the th floor with a view of the alley and building next door Furnishings are cheap and flimsy There is no desk area The industrial strength toilet seemed out of place in an otherwise nicely appointed bathroom AND the toilet was so loud and powerful that we wondered if we were going to get flushed down with it Walls are paper thin On a more positive note the rooms were sufficient in size for NY beds were comfortable sheets were oh so soft the restaurants decor was quite impressive with an awesome lilly pond the candlelit lobby added a nice ambience and the bellmen were really nice And of course you cant beat the SOHO location For less than /night I might recommend this hotel However due to the lack of customer service and the lack of amenities for what we paid ( from Quickbook for a room with two queen beds) this hotel was a big disappointment and we considered it way over pricedOct  ', 'Ultra-posh good experience', 'Although there were some mixed reviews about  Thompson on this site we booked a King Supreme room to house my family of  for  days ( adults one infant one  year old)The hotel is over the top posh but the service(contrary to prior posts) was excellent Despite being a dominantly upwardly mobile single crowd staying there we still felt some warmth both from the staff and patrons When our baby girl cried for hours on early morning we received a call/complaint that was very understanding We cant blame the neighbors for complaining- she does cry quite loudly The location is fantastic especially if you arent doing the whole midtown tourist thing Soho is great for shopping There are tons of great restaurants in the neighborhood And after walking around NYC day after day the hotel provided a satisfying respiteThe hotel looks good but some of the furniture in the rooms show a bit of wear- inevitable I think we even caused some wear ourselves Positive experience for us We would be happy to go backSep   ', 'Great Location', 'Great location for Soho Greenwich Chelsea area shopping & restaurants Fun & happening hotel & bar for  &  something crowd Cool lobby However - overpriced lacked a certain "polish"; AND we left our room for two hours in the morning of last day to return & find an unmistakable intrusion Someone had used the restroom (toilet seat up) & stepped into the tub/shower with black soot on their shoes Several items had been obviously moved in the drawer but nothing taken - to our knowledge A bit unsettling for two women Would not returnSep  ', 'Down on  Thompson', 'Great Location cool rooms then it all goes downhill from there If you want any attention from the front desk staff do not stay at  Thompson If you want to control your room temperature do not stay at  Thompson If you want a hotel that listens to their guest when there are problems do not stay at  Thompson Our room was about  degrees and could not cool down (it was a November stay) We were told to open our window--ever stay in a NY hotel room with an open windw Might as well sleep on the street The front desk staff could not care less about the issue (nor the same problem when the person in front of us on the checkout line complained about the same problem) Even a letter to the hotel manager met with no repsonse The bar is cool and the staff at the door are nice but you are better served at the Mercer Soho/Tribecca Grand or any of the W Hotels where they actually care about giving you a good staySep  ', 'Wanted to like  Thompson - but just could not', 'I wanted so much to like  Thompson The service was pretty good and the Kittichai restaurant was really great And the real standout is the rooftop bar But for the money - and youll spend a great deal of money - this hotel just does not live up to the promise The room we were in was so loud at all hours Even hushed conversations were easily heard through the walls And when we complained that we would like a room that was more quiet - well lets just say that it was made clear that our  a night was not enough to be placed in a more comfortable roomWe booked an upgraded room - as you can see from my nightly rate versus others on this thread of reviews But we were next to an elevator above the kitchen and next to a service room Loud loud loudThe Soho Grand is just around the corner from  Thompson and is just as hip without as much attitude and definitely a better room So save the extra  a nightSep  ', 'You pays your money and', 'I dont know what people expect of NYC hotels Im English and can see through a thin veneer of Boutique -chic The  T is fine you know what you are in for before you book so if youve got a ruck sack or are still in snow wash jeans Avoid this place There are alot more hotels in town that I could name that are far more painful in the " we think we are all that" so we must be Its fine fine fine here just fine not wonderful just fine  I think the problem stems from peoples anticipation and expectations of a Jimmy Choo experience but want walmark prices Get a room for under  and you will be pleased with this joint theres not much choice below Houston Street after all If you pay  a night and then complain on this site well more fool you for paying the rate in the first place Give the  T a break I could vent my anger at some truly attrocious rip off jointsSep  ', 'Great Location Nice Hotel but they need to work on the details', 'Heres a free flowing critiqueI hate to be negative about it especially for our great price of  night (it was supposed to be  and at that price would have been very disappointing) but they need to work on the details We were not given shamoo bottles after the first day but on the third (after asking) were given  of each We asked for luggage racks when we arrived (so that we wouldnt have to put our suitcases on the floor) but after the bellman took the tip he didnt return with the goods I love the details of boutique hotels but there wasnt much here Though they did have a lot for sale in the room They should provided complimentary shower caps sewing kits something more - it makes such a difference! They do provide cotton balls and qtips which is nice An framed art piece was hung half way behind the tv cabinet (whats that about!) Thats too easy to fix! Im a designer and that really bothered me The Frette sheets were brand new crisp and luxurious The floor of the shower had a litle bit of black mold but otherwise the bathroom was lovely Great idea - towel bars stacked Hotel is not child friendly but we knew that already There were three of us in the room but they left one brownie on the pillow and we were fighting over it nightly! Its the details that are missing you know Otherwise it is a simple nicely designed clean hotel in a great location oh and I loved the lit candles in the lobbyAug  ', 'Definitely not worth the money', 'DEFINITELY NOT worth the price This small hotel is nice and minimally hip in a great location(one of the few hotels in the midst of SOHO) but nothing special There are many many hipper and nicer hotels in NYC for a better price The rooms are nice and spacious for NYC but the basic amenities are missing We had to request an iron and our toiletries were never replaced after the first day We were there for a week and even after multiple requests for shampoo soap etc never received them The hotel staff were nice and courteous The bar on the roof which everyone touts as "fabulous" was never open Nothing seemed to ever be going on at  Thompson We have been to NYC  times and are very well-traveled and enjoy boutique hotels but I would never stay here again If youre looking for hipness stay at the "W" or Royalton For the same price you could also stay at the Waldorf Astoria and feel like your money was well-spentAug  ', 'Liked  Thompson A-LAH!!!!!', 'I stayed at  Thompson last weekend and was pleasantly surprised given some of the comments Ive read here To begin with the location is great There are many many fabulous restaurants (Kin Khao is awesome!!!!) within a few blocks as well as wonderful shopping The doormen and bell hops were extremely nice and helpful It took a while to check in but who cares The lobby is a bit shabby It does need new carpet and a new look overallit looks better at night We had a standard queen room on the th floor The view was nothing great but it wasnt bad either The bed was one of the most comfortable Ive had in a hotel (Ive stayed in  different hotels in NYC in the past year so Im getting good at judging these things :)  I dont know what some peoples problem is with a duvet cover vs a sheet They wash the duvet cover just like they wash a sheet and put a new one on for each guest Its really betterless to get all tangled up in The size of the room is well small But not as small as rooms at the Hudson Theres a bit more space to navigate The bathroom is very nicenot terrific lighting for putting on makeup and the shower/tub is only big enough for one person but its all dark tile w/ white fixturesvery pretty The shampoo and lotions are from Fresh and smell fab I went to the Fresh store to buy them but too expensive!! The best thing about this hotel is the rooftop bar There are very cozy couches up there strong drinks and a great view Its open way late into the night and when everything else was dead it was hopping Seemed to be a very international crowd at the hotel I would definitely stay there again Its also convenient for driving into and out of the city The exit for the Holland Tunnel is  blocks away Valet parking is /night One note is that we paid /night for this hotel thru Expedia I would not pay more than /night to stay here If you can get it for  or less per night my opinion is that it is a good dealAug  ', 'A SOHO Sweetspot', 'Need a hotel in SOHO at a reasonable price with an outrageously courteous and helpful hotel staff a rooftop bar and lounge with spectacular views of Wall Street and the Empire State Building clean rooms comfortable beds quiet air conditioning that has controls that actually work and great people watching  Thompson is it There are great eats and bars in the neighborhood and the art galleries are right around the corner Well definitely stay here again the next time the grandparents can watch the kids!Jul  ', 'Shabby and Grotesquely Overpriced', 'If youre looking for a luxury hotel this is not for you! I selected the hotel for location and because it appeared to be a deluxe establishment I picked a junior suite in order to entertain friends and have some living space I was told it was  square feet which is not large but should have been sufficient Well the room was substantially less than  square feet with room for about  people only to sit comfortably Worse yet it was very cheaply decorated and horribly maintained There were sticky drip marks on the front of the mini bar the leather chair had slash marks on it the cheap finishings (eg flourescent light tubes) were poorly done (eg cabinet doors did not fit properly together and the "molding" on the walls was unfinished sloppily painted strips of wood)Jul  ', 'Fantastic stay!', 'Chic understated luxury We loved this property -- spacious room sumptuous black marble bath with walk in shower and Fresh bath products The continental breakfast with fresh fruit homemade granola yoghurt pastries fresh orange juice coffee tea was delicious and reasonable We arrived early and the front desk was friendly and helpful taking our cell number so that they could let us know when the room was ready while we were out shopping Location is great walkable to NYU the Village and good restaurants and shopping And a lovely roof-top patio for sunbathing in day and a drink in the evening We found a great rate at Quikbookcom Anne-Laurent from the executive office who acted as concierge was always helpful A perfect stay -- definitely a  star hotelJul   ', 'Beautiful perfect chic', 'I feel fortunate to have been able to find an affordable rate that allowed me to stay one night at this utterly gorgeous hotel ( for a large queen room with large bathroom on our corporate travel agencys website instead of +)Every single detail in this hotel is lush and beautiful From the elevators to the rooftop bar the design is warm minimalist chicThe bathroom goodies - from Fresh - with Frette bathrobes - complement the beautiful dark marbled tile and fabulous power showerThe room comes with large TV (hidden naturally) DVD player CD player and a bunch of fun items for purchase (T-shirts that say "My boyfriend is out of town")Instead of a bureau the room comes with a sleek sofa with velvet cushionsI just adore this placeOh and the staff are friendly and room service promptJun  ', 'Great location A+ service!', 'After doing a fair bit of research a friend and I selected  Thompson as our hotel of choice for a long weekend of shopping in NYC We couldnt have selected a better hotel We requested a room on high floor and we were given a clean quiet spacious (by NYC standards) room with a great view Our room fit  double beds easily with ample space to get around without bumping into each other We had absolutely no noise problems; I slept like a baby! I loved the turn-down service complete with brownies and the yummy bath productsOur every request was promptly answered if not already thoughtfully provided for in advance The beds did not have top-sheets - we requested top sheets which were brought to us in less than  minutes by the courteous housekeeping staff at  pm at night! We had a bit of a wait ( minutes)for our room to be prepared when we were checking in but the hotel offered us free drinks on the house and held our luggage while we got an early start on our shopping The rooftop bar and hotel lobby lounge were chic spots to get a drink after a long day of shopping without being intrusive noisy or overcrowded like the "social scene" at some other hip NYC hotelsI cant say enough good things about this hotel Finding a hotel that provides a great ambiance and good service is always a bit of a gamble in NYC and this one paid off I will definitely return to  Thompson on my next visit to NYC and would readily recommend it to anyone looking for a gem of a hotel in the Soho/Greenwich village areaJun  ', 'Great location good hotel', 'We were very pleased with our stay although I recognise some of the criticisms people mention The rooms are a good size I think Very little hanging space but good drawer space The roof bar was great in on warm June nights with views uptown and downtown All the staff were friendly and tried to be helpful Some were professional some playing enthusiastically with amateur status No restaurant - a Thai one about to open and breakfast slow and dull while we were there - but plenty of places nearby for breakfast - try the Mercer! If you want to be in SoHo a good place to stayMay  ', 'Lovely!', 'I recently flew to New York to celebrate my birthday with friends The lobby my room lounge (and doormen) were all gorgeous The front desk very helpful My linens robe towels etc all new sparkling clean and comfy My stay at  Thompson ranks about the best experience Ive had at a hotel The restaurant was closed for renovation which allowed me to explore the neighborhood even more Lovely!May  ', 'It stunk!', 'Although the hotel itself was hip & fun and we luckily didnt have a problem with loud neighbors our recent two-night stay was ruined by the fact our room smelled like stale cigarette smoke the whole time we were there At a certain point it even smelled in the hallway outside our door The front desk insisted we were on a non-smoking floor each time we complained but who cares! It still smelled They couldnt switch us the first night because the hotel was booked and the nd night there were no rooms available equal to what we already had They did offer to put an ionizer in the room while we were at dinner and it did seem to help initially but the smell was back again by the next morning Although the room decor was sleek the room overall seemed a little beat up The bathroom wasnt anything that great either Our king bed also seemed short and Im not a tall person The doormen were good but because the front desk did not really seem to care about our complaint we were overall disappointed with service Our smelly room interfered with what otherwise was a great time in NYCApr  ', ' Thompson made our visit to NYC!', 'My husband and I stayed at the  Thompson for seven nights in February  on our first visit to New York City We loved it! The room on the th floor was fantastic - comfy bed excellent bathroom and a great view across Soho The room was a comfortable size - we had a friend visit and there was more than enough room for three people to sit around The turndown service - STILL water and Fat Witch brownies - was a treat The staff particularly those on the front desk and the bellboys were always friendly and didnt show any attitude (though they looked really cool!) The location was superb! We loved Soho and there were some great restaurants near the hotel (try the small little Greek restaurant on Thompson Street just up the road from the hotel - YUM!) We stayed at  Thompson during NYC Fashion Week so there were lots of beautiful people around the hotel (including a fashion shoot in the lobby) but that just made our stay more interesting After we left NYC we spent a month traveling around the US (including Boston Washington DC New Orleans Vegas SF and LA) and stayed in similar style and standard hotels and  Thompson was definitely the best Dont listen to the people who have posted negative comments about this hotel - its not true! One final comment -we got a great rate through Quikbook (used them for stays in other States and the rates were always the best and the rooms were always exceptional) Enjoy your stay at  Thompson - it really made our visit to NYC even more memorable!Mar  ', 'Ruined our vacation', 'NEVER AGAIN!!! Although the rooms were nicely decorated the rest of the experience was substandard Service could not be worse Black bathrooms with no light Neighboring rooms had parties going on all around us til dawn No topsheets on the bed - just a duvet (skeevy!) Tons of Euro-trash and bridge and tunnel wanna-bes prevented us from enjoyed all common areas of the hotel after : pm If you are as clueless to think that all of this spells C-O-O-L this is the place for you!Mar  ', 'Beautiful! Cant wait to stay again', 'This is THE hotel for all you fabulously modern hip people You can easily pass by the building it self because the exterior is quite serene and not as flashy as other boutique hotels The bottom floor is the concierge plush wall seating and elevators The main "lobby" is on the second floor where the registration desk and the Thom Bar are situated Down to their Nino Cerruti uniforms  Thompson was stylish and oh so pleasing to the eye The people in the front desks looked like they were from the Elite and Ford Model Agencies YUMMMYYY! Once you get up to the room its designed for the Architectural Digest crowd: Frette linens huge suede headboard  dark mahogany sidetables toiletries from Fresh that included the best smelling Soy Shampoo Pomegranate Conditioner Lychee lotion They even provide you with the  thing I ALWAYS forget to pack: Q-Tips! Something as trivial as that made me a fan of the hotel The bathrooms were chocolate-colored marble up and down east to west The  shower heads were quite refreshing The robes were very comfortable The DVD player nighttime brownie and the friendliness of the staff as well as everything I mentioned made  Thompson one of the nicest hotels Ive stayed atMar  ', 'Great!!', 'As frequent visitors to NYC over the years we have migrated down to lower NY after years of staying in midtown botique hotels (Royalton Morgans Hudson etc) The Soho Grand is great but the rooms are a little small  Thompson is an oasis The staff was super the room was large and the location cannot be beat Their restaurant Thom was closed for renovations We are looking forward to our next stay at  Thompson and the re-opening of the restaurant alone will probably be worth the trip If you want top notch service along with a "private apartment"feel this is the place We cannot say enough good things!Mar  ', 'Service was disappointing - location great', 'Stayed for two nights Feb  to th e th  with my daughter Room was small and disappointing Bathroom was nice marble and fun Found the staff to be quite aloof The concierge sent me to a spa that was closed The breakfast was horrible and pricey After I checked out my credit card was billed for a second amount that was never shown to me Numerous calls to the hotel were not responded to The mini-bar was not stocked completely and then I was charged for food and drinks that I did not use The only good thing about this hotel is its location which is greatFeb  ', 'Pricey but great', 'I rented a jr suite for a saturday night as a surprise for my girlfriends birthday The location was perfect a block away from dinner and the bar we went to The room was not huge but it was big enough to have about - people back to after the bar(with some furniture rearanged) The bed was great! The bathroom was nice seperate tub but wasnt anything too special Overall my experience was great and would recomend it to anyone looking for a great hotel in Soho not afraid to spend a little moneyJan  ', 'Worth your time!Jan  ', 'If you are a party person this is the right placeJan  ', 'may be hip but definitely uncoolDec  ', 'Great for families too!Nov  ', 'Finally - Well-managed HipnessAug  ', 'A cool place perfect located in Soho', '']

Even after splitting the text into different sentences, we need them to be as individual elements. Again we have used split function with the help of for loop.

In the below code snippet, To save the changes to our text, we will be converting it to a datagram. To apply operations over the column of dataframe, we need to access the column, for this very purpose, we will be naming the column of the dataframe.

In [10]:
data = clean_text
df = pd.DataFrame([x.split(',') for x in data.split('\t')])

#Naming the column of the dataframe 
df.columns = ["Reviews"]
print(df)
Out[10]: 
                                               Reviews
0                                                     
1                             Nice HotelGreat Location
2    Stayed here for my th B-Day Got Studio King Su...
3                           great hotel great service!
4    We stayed one night to celebrate a special bir...
5                                    really nice hotel
6    i stayed here for one night we haggled the pri...
7                    Friendly staff and great location
8    While the contemporary-styled standard rooms h...
9                                             Awesome!
10   Great Hotel very nice employees with a modern ...
11                              Perfect New York hotel
12   We booked this hotel on quikbookcom at an unbe...
13   Great hotel- needed desk in room and the break...
14   Great Location beautiful room however it neede...
15                     Beware of their booking system!
16   I recently stayed in New York and had original...
17         Great location contemporary interior design
18   Me and my boyfriend have stayed in a standard ...
19               Good Hotel - Extremely Friendly Staff
20   This is a good hotel in a great location with ...
21                                      Good hotel but
22   My husband booked this hotel in Jan  for my th...
23                                     Trendy but nice
24   I was persuaded to stay here by my boss instea...
25                                    Still Doing Well
26   I first stayed at  Columbus in November of  no...
27                          Fundamentally unacceptable
28    Columbus was disappointing during my recent t...
29   Fabulous Upgrade and Great stay in a good NY l...
..                                                 ...
[542 rows x 1 columns]

Another data cleaning step is the removal of the end of line identifier from the text.

In [13]:
#Removing the '\n' identifier from sentences
df_clean = df[~df['Reviews'].astype(str).str.endswith('\n')]
In [14]:
df_clean.head(10)
Out[14]:
Reviews
0
1 Nice HotelGreat Location
2 Stayed here for my th B-Day Got Studio King Su…
3 great hotel great service!
4 We stayed one night to celebrate a special bir…
5 really nice hotel
6 i stayed here for one night we haggled the pri…
7 Friendly staff and great location
8 While the contemporary-styled standard rooms h…
9 Awesome!

As it is visible, we have an empty row in the dataframe, we can remove it using the drop function.

In [15]:
#Removing the empty row from the top
df_final= df_clean.drop([0])

Sentiment Analysis in NLTK Vader

What is NLTK Vader?

Usually, if any person is doing sentiment analysis in Python then NLTK Vader is the first library they make their hands dirty with.

VADER (Valence Aware Dictionary and sEntiment Reasoner) is a lexicon and rule-based sentiment analysis tool that is specifically attuned to sentiments expressed in social media. VADER uses a combination of A sentiment lexicon is a list of lexical features (e.g., words) which are generally labeled according to their semantic orientation as either positive or negative.

VADER has been found to be quite successful when dealing with social media texts, NY Times editorials, movie reviews, and product reviews. This is because VADER not only tells about the Positivity and Negativity score but also tells us about how positive or negative a sentiment is.

Calculating Sentiment Analysis in NLTK Vader

Here we have imported the vader component from NLTK library.

In [16]:
from nltk.sentiment.vader import SentimentIntensityAnalyzer

In NLTK Vader, the sentiment is calculated using the SentimentIntensityAnalyzer function.

In [17]:
sia = SentimentIntensityAnalyzer()

The NLTK Vader provides the sentiment of the text by providing scores in three different categories i.e. negative, neutral, and positive.

Along with this, the compound is also calculated for each text passed to the NLTK Vader function. The compound attribute is basically a summarized result of all the three categories score.

The value of compound ranges from -1(most extreme negative) and +1 (most extreme positive). This is normalized value as it helps in better analysis and further usage.

In [18]:
df_final['neg'] = df_final['Reviews'].apply(lambda x:sia.polarity_scores(x)['neg'])
df_final['neu'] = df_final['Reviews'].apply(lambda x:sia.polarity_scores(x)['neu'])
df_final['pos'] = df_final['Reviews'].apply(lambda x:sia.polarity_scores(x)['pos'])
df_final['compound'] = df_final['Reviews'].apply(lambda x:sia.polarity_scores(x)['compound'])

Here are the results for each sentence consisting the sentiment score.

In [19]:
df_final.head()
Out[19]:
Reviews neg neu pos compound
1 Nice HotelGreat Location 0.000 0.417 0.583 0.4215
2 Stayed here for my th B-Day Got Studio King Su… 0.023 0.742 0.235 0.9705
3 great hotel great service! 0.000 0.191 0.809 0.8588
4 We stayed one night to celebrate a special bir… 0.000 0.771 0.229 0.9835
5 really nice hotel 0.000 0.393 0.607 0.4754

For calculating the overall sentiment score of texts, we will calculate the average of compound attribute.

In [20]:
vader_comp = df_final["compound"].mean()

Results of Sentiment Analysis in NLTK Vader

So we have final results of the sentiments of the reviews for the hotels as below.
In [21]:
print("The average polarity of hotel review is:",vader_comp)
Out [21]:
The average polarity of hotel review is: 0.5907083179297598

Sentiment Analysis inTextBlob

What is TextBlob?

TextBlob is an NLP library in Python that provides high-level simple APIs for general NLP functionalities. It is very useful for beginners or who do not have in-depth knowledge of Python.

Given its design and goals, it’s not surprising that TextBlob has user-friendly functions to perform sentiment analysis with ease.

Calculating Sentiment Analysis in TextBlob

Here we have imported TextBlob function from the textblob library. To find the sentiment of each line in the text corpus of our dataset, we will be using sentiment and polarity attributes of TextBlob function.

In [22]:
from textblob import TextBlob 

We have created a function to calculate the sentiment attributes of our dataset easily. Below this, a new dataframe df_tb is created to store the results of sentiment score for each sentence in our text corpus (dataset).

In [23]:
def detect_polarity(text):
    return TextBlob(text).sentiment.polarity
In [24]:
df_tb = df_final.Reviews.apply(detect_polarity)

As we can see the result obtained using TextBlob library is different from the one obtained through NLTK Vader. Here we get the polarity for each sentence.

In [25]:
#polarity for first 10 reviews
df_tb.head()
Out[25]:
1    0.600000
2    0.342692
3    0.900000
4    0.311664
5    0.600000
Name: Reviews, dtype: float64

To find the summarized view or average of all the polarity scores, we will find the average through mean function.

In [26]:
tb_polarity = df_tb.mean()

Results of Sentiment Analysis in TextBlob

So the final average polarity of the hotel reviews is as below.
In [27]:
print("The average polarity of hotel review is:",tb_polarity)
Out [27]:
The average polarity of hotel review is: 0.3167942405601569

Sentiment Analysis in Pattern

What is Pattern?

Pattern library is a multipurpose library capable of handling NLP, data mining, machine learning, network analysis, and visualization. It comes with modules for data mining from search engines, social networks, and Wikipedia and can download and parse PDF documents.

The Pattern library offers functionality to find sentiment from a text string. In Pattern, the sentiment object is used to find the polarity (positivity or negativity) of a text along with its subjectivity.

Depending upon the most commonly occurring positive (good, best, excellent, etc.) and negative (bad, awful, pathetic, etc.) adjectives, a sentiment score between 1 and -1 is assigned to the text. This sentiment score is also called the polarity.

In addition to the sentiment score, subjectivity is also returned. The subjectivity value can be between 0 and 1. Subjectivity quantifies the amount of personal opinion and factual information contained in the text. The higher subjectivity means that the text contains personal opinion rather than factual information.

Calculating Sentiment Analysis in Pattern

For the pattern library, we have to import the sentiment function.

We can create our own custom function senti_pattern, to find the sentiment scores for each of the sentences in our hotel review data set.

In [28]:
from pattern.en import sentiment
In [29]:
def senti_pattern(text):
    return sentiment(text)
In [30]:
df_pattern = df_final.Reviews.apply(senti_pattern)

Here we are able to see in the results that both sentiment score also known as polarity is obtained as the first value in the output and the second value is the subjectivity score.

In [31]:
df_pattern.head()
Out[31]:
1                                  (0.6, 1.0)
2    (0.3426923076923077, 0.5019230769230769)
3                                 (0.9, 0.75)
4     (0.3116636904761905, 0.668107142857143)
5                                  (0.6, 1.0)
Name: Reviews, dtype: object

Converting list of tuples into two different tuples

The output obtained is present in tuple, thus to perform further operations we need to convert this list of tuples into two different tuples. For this conversion, we will use zip function of python. This will help us in getting two individual tuples which can then be used for our operations.

In [32]:
sentiment,subjectivity = zip(*df_pattern)
In [33]:
sentiment
Out[33]:
(0.6,
 0.3426923076923077,
 0.9,
 0.3116636904761905,
 0.6,
 0.3084722222222223,
.
.
.
.
.
 0.0,
 0.675,
 0.0)

To find the average of the sentiment score and subjectivity score in tuples, we have built a custom function for calculating these two attributes average.

In [34]:
def average(values):
    sum = 0
    count = 0
    for num in values:
        try:
            sum += float(num)
            count += 1
        except: pass
    return sum / count

Results of Sentiment Analysis in Pattern

So the final average polarity of the hotel reviews is as below.
In [35]:
print("The sentiment of hotel review is:",'%7.2f'%(average(sentiment)))
print("The subjectivity of hotel review is:",'%7.2f'%(average(subjectivity)))
Out [35]:
The sentiment of text is:    0.32
The subjectivity of text is:    0.57

Comparing Results of NLTK Vader, TextBlob and Pattern

In this section of the article, we will compare the results obtained from the three libraries – NLTK Vader, TextBlob, and Pattern through data visualization.

We will be building Bar Chart using the Matplotlib library.

In [36]:
import matplotlib.pyplot as plt
import numpy
In [37]:
labels = ['NLTK Vader','TextBlob','Pattern']
sentiment_count = [0.59,0.31,0.32]

x = np.arange(len(labels))  # the label locations
width = 0.35  # the width of the bars

In the below code we have specified the labels for both the axes and also the data represented by each axis. Along with this, autolabel function will help in displaying the count of each bar over the top.

The tight_layout automatically adjusts subplot params so that the subplot(s) fits into the figure area.

As it can be inferred from the visualization,  NLTK Vader has given higher scores as compared to the other two libraries. Both TextBlob and Pattern libraries have almost identical results.

In [50]:
fig, ax = plt.subplots()
rects = ax.bar(x, sentiment_count, width, label='NLP_Libraries')

ax.set_ylabel('Polarity_Score')
ax.set_title('Comparison of NLP Libraries')
ax.set_xticks(x)
ax.set_xticklabels(labels)
ax.legend()

def autolabel(rects):
    """Attach a text label above each bar in *rects*, displaying its height."""
    for rect in rects:
        height = rect.get_height()
        ax.annotate('{}'.format(height),
                    xy=(rect.get_x() + rect.get_width() / 2, height),
                    xytext=(0, 3),  # 3 points vertical offset
                    textcoords="offset points",
                    ha='center', va='bottom')

autolabel(rects)

fig.tight_layout()

plt.show()

Which Library You Should use for Sentiment analysis in Python?

In this post, we covered three libraries and each of them has their own advantages and disadvantages that we have covered in the following section. This should help you to make a choice to select right library for sentiment analysis in Python for your use case.

Advantages of NLTK Vader

  1. Vader Sentiment Analysis works better for texts obtained from social media and in general as well. It is based on lexicons of sentiment-related words. Each word in the lexicon is rated whether it is positive or negative.
  2. NLTK Vader has the capability to understand the changes in sentences due to usage of emoticons, slang, capitalization etc. Therefore, it is highly recommended for analyzing Twitter data.
  3. NLTK has a huge community and its documentation is also well-structured, therefore we can expect tons and tons of help from our peers if we are caught in some issues related to NLTK Vader.

Disadvantages of NLTK Vader

  1. It is slow compared to other libraries.
  2. Beginners struggle to work with this library as it has a steep learning curve
  3. NLTK Vader requires additional libraries and may not be best choice for production usage.

Advantages of TextBlob

  1. It can handle large text corpuses
  2. It is competent for memory optimization
  3. TextBlob has higher processing speed
  4. TextBlob has easier to handle features and is thus recommended a good starting library for beginners. Through this library, they can learn about primary tasks like Sentiment Analysis, POS tagging, Lemmatization etc.

Disadvantages of TextBlob

  1. It doesn’t have a large variety of features and thus, users have to depend on some other libraries for advanced tasks.
  2. Since TextBlob was built on NLTK, it has some of the drawbacks of NLTK, this is the reason why it is not preferred for production related tasks.

Advantages of Pattern

  1. Pattern is great for web mining related tasks.
  2. Through Pattern we can access different kinds of API’s such as Twitter’s and Facebook’s, which can be further used for scraping social media data.

Disadvantages of Pattern

  1. Pattern is still in its development phase.
  2. Pattern has a small peer community and it is poorly documented with updates taking place once in 3-4 months whereas NLTK has updates after every 3-4 days.

Conclusion

We have reached to the end of this article where we learned how to do Sentiment Analysis in Python. We performed sentiment analysis on a hotel review data set by using the three Python libraries i.e. NLTK Vader, TextBlob, and Pattern and compared their results. At the end of the article, we also looked at the advantages and disadvantages of these libraries for a better understanding of their usage.

Click here to download the hotel review dataset.

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